Authorize.Net

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Greetings **,Thank you once again for contacting us through the Revdex.comAs previously mentioned the monthly fees have all been reversed as we are aware there wasn’t any services rendered for the GatewayI have attached your online application with your electronic signatures showing the agreement to the terms of service for referencePer this agreement, it was agreed upon to have the Authorize.Net account set upIn addition, it was agreed upon that with the setup of that account there would be a non-refundable Setup Fee associated with creating the accountHowever, per our previous response, we mentioned that had E-OnlineData deny your merchant account application, we would refund the Setup FeeHowever, your application was approved, and thus the Setup Fee is non-refundableI truly apologize for any misunderstanding concerning the setup process, however the online application is valid documentation stating that you agreed to the setup and billing for this accountI again want to apologize that you have had this experience; I am glad I was able to address this complaint furtherThank you for contacting us and have a great day!

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there are concerns regarding some fraudulent transactions along subsequent communication related to those transactionsI do truly want to apologize that you have had this experienceAuthorize.Net is a gateway service, we are responsible for obtaining an authorization from acquiring banks related to the credit/debit card information that is passed to usThe merchant’s or business’ that use our service are responsible for gathering the customer’s information and passing that data to usIn addition, they are responsible for the security of that information from the moment they collect it from the merchant to when it is passed off to Authorize.NetWe don’t alter or change that information but simply pass it to the card issuer to obtain an authorization in order for the Merchant Service Provider (MSP) to complete funding for the transaction(s)We do have a fraud detection service that can assist in limiting the types of transactions that are passed through Authorize.Net, however this service and the filters don’t detect whether or not a transaction is fraudulentAgain, based on the parameters you set in your account it will narrow down the types of transactions you are allowing through the accountYou can find additional information about our Fraud Detection Suite and how it works from our websitehttp://www.authorize.net/solutions/merchantsolutions/merchantservices/fra...⇄ Per a previous conversation you have had with one of our customer service representatives, you would need to speak with your MSP to discuss the transactions you are referring to and what options they have for identifying whether or not a transaction is fraudulentI have not been provided details related to your specified transactions, however if the transactions were settled successfully it is because the information provided to us for authorization was confirmed accurate and successful information from the card issuing banksAs mentioned, you would need to speak with your MSP regarding the funding and settlement of these transaction as Authorize.Net is responsible for the authorization and your MSP manages the disbursement of fundsOnce again I do want to apologize for the inconvenience this has causedI am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Complaint: [redacted] I am rejecting this response because:Authorize.net has still not solved the issue with their systemMy customers are still being charged multiple times per month including today on 4/25/16.This has now been happening for days straight with no resolution in sight Sincerely, [redacted] ***

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand you are looking to receive a full refund for the service I would be happy to help The email you received stating that your account was declined was a decline notice for a merchant account, not Authorize.Net specifically The credit card process can be complicated but basically you need two parties to process payments, a gateway (Authorize.Net) and a Merchant Account (financial institution that funds transactions) You were approved for an Authorize.Net gateway account but your application that was forwarded to our partner was declined That being said, as I mentioned the credit card process can be quite confusing so I have sent a request to have the setup fee of $refunded You should see this refunded to you by Friday March 18th at the latest Your total refund will be the entire amount charged of $ I’m happy I was able to explain what happened and that I was able to provide you with your desired resolution Thank you for reaching out to Authorize.Net via the Revdex.com

Complaint: [redacted] I am rejecting this response because:I Had A Authorize.net Account And I Closed It About Two Months Ago And They Still Charging My Bank Account $Every Month And When I Contacted Authorize.net Wednesday The Issued Refund But They Withdrew It Again And They Will Not Refund I Contacted My Finical Institution They Said They can't Dispute It Because It IS to Be $But They Said They Can Go For $So What I'm I Supposed To Do Let Them Drain Out My Account The Bank Was No Help So I'm Wondering In The Revdex.com Could Help Please!!!!!!!!!!!!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This is the entire problem with the way Authorize.net handles their accountsWhen the application is filled out, it appears they are doing everything under the Authorize.net name, but now I find out later, this is not trueThey outsource the merchant services to Cyber Source who I have never heard of until this complaint with Revdex.comEven when I called I was not told I was talking to a different company and no reason was given for the denial of merchant servicesI have been in business over years and currently take credit cards with no problemI looked up to see who owns Cyber SourceIt is VisaAlso, Cybersource owns authorize.netThis whole thing is really just other companies owned by VisaI want my money refunded nowThis is not the way to do business at allI went back and looked at the authorize.net and could not find anywhere that said Cybersource was going to be the one doing Merchant Services and they own Authorize.netAgain, refund my moneyYou can't charge me and then deny me service and then keep the money Sincerely, [redacted]

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there are concerns regarding the billing for your Authorize.Net accountI’m sorry for the inconvenience, but I would be happy to help with thisI have reviewed your account, and I can see that you signed up for a Gateway plus Merchant account on 11/1/At this time, a Merchant Account application was forwarded on to our partner at eOnline Data, who approved your merchant account on 11/2/When an account is set up with Authorize.Net, billing starts immediately because the account is available for use It is not typical to provide a refund for all gateway fees dating back to account setup; however, I have approved a refund of $in addition to the $refund issued by our representative, totaling $I again want to apologize for the inconvenience, however I am happy that I was able to provide you with further information and refund the Gateway FeesThank you for contacting us and have a great day!

Greetings ***, I would like to thank you for contacting Authorize.Net through the RevDex.com. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have found gateway [redacted] under business name “ [redacted] ***.” and I... will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference. I understand there is an issue concerning the funding hold on your Authorize.Net Merchant Account. I apologize for any confusion, but I would be happy to clarify the situation. I can see that you were notified that the bank account information provided for both the Authorize.Net Gateway Account, and the Authorize.Net Merchant Account were incorrect, and the deposit was returned to us by your bank with the reason ‘No Account/Unable to locate account’. Our Authorize.Net Merchant Acquiring team has confirmed that as of this morning, the funding hold has been removed per your conversation with them, and they are monitoring to ensure the deposit is sent to your bank without issue. I again want to apologize for the inconvenience; however, I am happy that I was able to confirm the removal of the funding hold on your Authorize.Net Merchant Account. Thank you for contacting us and have a great day!

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI truly apologize that you have had this experience and I will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand your concern regarding the holding of your Discover funds and would be happy to further explain CyberSource does acknowledge that there was an error with our sponsor bank regarding the Discover card transactions After diligently working with our sponsor bank we were able to identify where the funds were located and have them released to the bank account we have on file You should see your funds in the amount of $1,post into your bank account within the next 3-business days As far as the funds in escrow, those funds are held for a standard of days from your last processing date We use this timeframe due to a majority of chargebacks being processed within days from the transaction date CyberSource has agreed to review your account for a partial release of funds after days, which will be January 20th, and you may contact the Risk Department at 888-317-Extat that time with any questions or concerns you may have Again, I want to apologize that you have had to experience this; however, I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI am truly sorry that have had this experienceGiven the information provided on your business, I have been unsuccessful in trying to locate the account with Authorize.NetIf you could please provide your 7-digit Gateway ID in order for me to better assist you that would be greatly appreciatedAfter reading through your comments, it does sounds as though you may have us mistaken for the Merchant Service provider (MSP)Authorize.Net is a Gateway Service Provider (GSP), we are responsible for validating the customer’s credit/debit card information along with the address information, if provided, with the card issuing bankThis allows us to get an authorization from the card issuing bank in order for the Merchant Service Provider (MSP) to pull the funds from the individual’s card and make the deposits into your accountAuthorize.Net charges a flat rate for the monthly fee, a transaction fee, and batch feeThe transaction and batch fees are flat rate as well and usually around $per transaction and batch, which those fees do not change regardless of the dollar amount processedThe MSP on the other hand will charge an additional fee that is percentage of your transactions that have been processedTheir rates can change based on how large your transactions are and how many you may be processingBased on your comments, for the increased monthly fees, it sounds as though you would need to contact your MSP regarding any refund involvedIn addition Authorize.Net does not charge a cancelation feeThat would also come from your MSP, which you would need to contact them for further discussion regarding that matterOnce again I do want to apologize for the inconvenience this has causedI am happy that I was able to provide you with additional information in this caseIf you have any additional information about your business such as your gateway ID, the email address you set the account up with, etc that would but greatly appreciatedThis could potentially give us additional information regarding who you may need to contact as well as the statements for all charges on your Authorize.net accountYou may also contact our support team at ###-###-#### and they can discuss this matter furtherThanks again for contacting us and have a great day! Once again I do want to apologize for the inconvenience this has causedI am happy that I was able to provide you with additional information in this caseIf you have any additional information about your business such as your gateway ID, the email address you set the account up with, etc that would but greatly appreciatedThis could potentially give us additional information regarding who you may need to contact as well as the statements for all charges on your Authorize.net accountYou may also contact our support team at ###-###-#### and they can discuss this matter furtherThanks again for contacting us and have a great day! Tell us why here

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there are concerns regarding the underwriting of a merchant account, as well as the fee charged for the payment gateway serviceI’m sorry for any misunderstanding, but I would be happy to clarify this information for youI have reviewed your account which was created on 10/1/2017, as well as the contact historyFrom this, I can see that we attempted to contact you on 10/2/advising that the Merchant Account was being underwritten by our in-house Merchant Account Acquirer, and that we required further documentation from you to complete this underwriting We contacted you again on 10/4/2017, with a further request for the documentation required to underwrite your Merchant AccountWe further attempted to contact you on 10/26/2017, where a voicemail was left reminding that further documentation is required in order to complete the Merchant Account set upI’m sorry to say that we have no record of any attempt to contact us to cancel the merchant account application or request the closure of your payment gateway account with Authorize.NetWe have closed the account per your request, and refunded the set up and gateway fees in the amount of $You should see this back in the bank account we have billed within 5-business daysIf you are interested in resuming the application process, we would be happy to reactivate your gateway account and work with you to finish the underwriting of the Merchant AccountYou can reach us anytime, 24/(closed major holidays) on (877) 447-I again want to apologize for any misunderstanding; however, I am happy that I was able to confirm the closure of your Authorize.Net payment gateway and the refund of the gateway and setup feesThank you for contacting us and have a great day!

Complaint: [redacted] I am rejecting this response because this has been an ongoing issue You can see in a letter from the owner of [redacted] , the business that accepts our payments through their website, using Authorize.net as our payment processing company There are too many companies handling our revenue $ But the bottom line is, we set up our account with Authorize.net and they have crippled our business in one way or anotherwhether it was them or one of their affiliates they deal with Here is the list of debacles as outlined in this letter: In late February [redacted] applied for, and were approved (so they thought) for an Authorize.net gateway and merchant services It was not made clear in anyway that there was additional effort needed to complete set up They were told they were approved So their clients started paying for services through my website [redacted] No charges were declined, all were excepted,but by March 10th, two weeks later no money had hit their account When we contacted Authorize.net we were told that it was in fact a third party merchant provider and they needed additional documentation to release fundsAlso we were told that a single email had been sent when the account was set up asking for additional information Three things about this my clients have looked and did not receive this email it was coming from a third party they had never heard of and were not told to be on the look out for it After two weeks and over 10k in charges no additional effort was made to reach out to [redacted] , in fact when we talked to your third party vendor and we asked about this they said it was their policy to wait because people call when they don't get their money We were outraged and she quickly tried to walk back the comment, but as I know they record for quality assurance, it is in the tape We provided all the needed documentation and were told everything was set But by the end of the month there was still nearly 10k missing from the charges We figured out that American express charges had not been released and that all E check charges had not been released Echarges first This is a Authorize.net function and we were on the phone with you looking at their account,as I have just documented,two weeks earlier and no one let us know that you needed more documentation for that function But when we figured out that those funds were missing and contacted you we were told that additional underwriting was necessary Again we asked you, after a month of accepting charges and sitting on them, when you planned to contact us Again we were told a single phantom email had been sent when they activated echecks We provided all the information needed and were told that the hold had been released and the money would be in their account in days or so [redacted] watched their account eagerly for days and then called again today, to be told by the first person they talked to, that a box had not been checked and the funds had not been released This persons supervisor said that he didn't what box she was talking about but that as of today the funds would be releasedSO AS OF TODAY AUTHORIZE.NET CONTINUES TO SIT ON OVER 3K IN ECHECKS WHILE [redacted] HAS TO TAKE OUT LOANS American Express Authorize.net provided the merchant provider for [redacted] so I believe you have some accountability for their behavior So on the same day that we talked to you to get echecks taken care of (the first time when we were told falsely that the funds were released) we also had to contact the merchant provider because, although my clients had set up an American Express account, none of those charges had hit there account Again charges were going through, not being declined, but no money hitting account We were told that the merchant provider had set up an American Express account for my clients even though [redacted] had set up an account directly with American ExpressSo there were two accounts, to make things worse the account they had set up had an incorrect SE number and no one knows how it got there So all of the charges were authorized but not released We were told that because they had been run with a bad SE number, that all the charges would have to be re keyed and that they would do that for us, and that the funds would be in [redacted] s account in a few days Again [redacted] watched their account, again no funds We contacted them again and they said, despite telling us that they were going to key them that day, that in fact they needed to have a conference call with Amex to make sure none of the funds had been charged to card holders Again we had to contact them, no urgency at all or understanding that they were hurting a business Conference call was held and the NEXT day cards were finally keyed in As I write this [redacted] still does not have the Amex or Echeck funds in their account and they are drowning We have now been told three times that our e-check $ have been released Twice told that it would be 3-days, now in their response here, 1-days It is very hard to trust what they say They could have avoided this a long time ago, but felt it wasn't urgent enough for them to help It is for us! Sincerely, [redacted] & [redacted]

Hello ***, Thank you once again for contacting us through the Revdex.comPer my initial response, our engineers are investigating the root cause of the issue, but have assured us that we will not see this type of issue happen in the future, as preventative measures have been put in place to check for returned items through the ACH Network.I would also like to mention that you have had other successful transactions from this customer since even up to July 5thIn order to recover the funds from your customer, you have the ability to rebill this customer within days of any successful transactionI would recommend contacting the customer to advise them that you will be taking these funds, as they never paid for the goods and services rendered to them due to the returned funds in May, cited as insufficient funds from their bank.You can find the steps for rebilling a transaction in this article: https://support.authorize.net/authkb/index?page=content&id=A542&actp=search&view...⇄ would also like to address your concern that we’ve disclosed confidential information about your business in our initial responseGateway ID numbers are not considered secure or confidential information, as this can’t be used to access your account in any capacityAlso, your business name is public information, and your name was provided to the Revdex.com when you submitted your complaintIn order to provide you specific information relating to your business in regards to your complaint against Authorize.Net, it’s important that we ensure we’re referring to the correct businessWe do this by referring to your Gateway ID and Business Name, in the event you have multiple Payment Gateway accounts Again, I want to apologize for your frustration, and that this issue has happened, but we have also provided you steps for you to recover the funds from your customer; however, I am happy that I was able to provide you a courtesy credit on the account and address this issue for youThank you for contacting us and have a great day!

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were problems with the billing and subsequent communication with the approval of your accountI deeply apologize that you have had this experience After thoroughly researching the account, I show this account was in fact created on 4/as you mentionedDuring this time, we can see there were two test transactions that were submitted using your own informationBoth of these transactions were successful, which indicate your merchant account—through the Merchant Service Provider that was selected for your application—had pre-approved your applicationThis means the Authorize.Net account was active, in service for use and had also been used Since then, this account was closed as of 10/14/due to nonpayment, roughly months later into the serviceWe had not received any communication to close the account in order to prevent any future billing from occurring until 11/09/Since we’ve been in contact with you, we have worked with you to reverse the $balance on the Authorize.Net account, ultimately bringing the balance down to zeroDoing so prevented this account from being sent to the collections agency and so your business credit should not be affected, respectivelyIn addition, we have approved and processed another two months bringing a total refund to $ Again, I want to apologize for the miscommunication; however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Greetings **, Thank you for reaching back to Authorize.Net through the Revdex.comI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication with the setup of your accountI do truly want to apologize that you have had this experience There are just a couple of things I would like to explainAuthorize.Net is a gateway service only; Authorize.Net does not offer merchant servicesWhen your application was submitted to us, the option was selected for us to set up the gateway and submit on the merchant’s behalf an application for a merchant accountWith that being said, if for any reason your Merchant Account with another Merchant Service Provider has been terminated or declined, we will continue to assist you with applying for a new merchant account through another Merchant Service ProviderOnce approved, you can begin to process and fulfill your orders using that account After researching your account, I can confirm that the account is currently closed, effective 5/3/In addition, our Customer Service team has issued a refund for the monthly fees in the total of $There was another charge on the account for $49.00, which is what makes up the total of $The $is a setup fee for the creation of the Authorize.Net gatewayAt this time, Authorize.Net successfully created the gateway account, and we submitted the application to E-OnlineData, which was ultimately approved for a Merchant Account as of 4/28/ Had E-OnlineData declined your application for merchant services, we would then seek a refund for the setup feeHowever, they approved your applicationPer your agreement to our terms of service, we completed our part in assisting you with setting up the Authorize.Net Gateway Account and this is what the setup fee is forThus, the setup fee is nonrefundableHowever, the amount of $has been refunded and you should see it in your account within the next week We want to ensure that you receive the best service possible to help your business needsYou may reach out to E-OnlineData at (877) 685-with reference to merchant ID [redacted] Should you decide to keep their services, you can then reactivate your Authorize.Net Gateway account at any time to begin processingYou may contact our Customer Service team at (877) 447-to complete this process I again want to apologize for any miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Complaint: [redacted] Thank you for the responseYou did correctly identify our gateway numberHowever, we have only been partially refunded for three months of payments, not four months as you indicated, for a total of [redacted] , not [redacted] as you indicatedWe have not received the additional refund for four months of payments, but trust it will be received soonIf so, the total refunds will be for seven months of the months requestedThat (32) is the number of months we paid for services never used after we cancelled.We have repeatedly asked for copies of our signed agreements authorizing these [redacted] monthly disbursements for months after the service was terminated and never used againYou did not address this request in your response and we have yet to see executed copies of agreements authorizing you to debit our account when no service was being provided.Consequently, we find your response and partial refund unacceptableWe continue to request a full refund or we will file a complaint with the FTC Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I still do not have payment and they have continued to charge monthly payments for services I could not use $in September and $in October so far I should not have been charged this due to the fact that They should not have accepted credit cards until account was set up and approved, and I cannot use account until they prove I will receive payments Giving them money is NOT why I started a business Sincerely, [redacted]

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication with the setup of a second accountI do truly want to apologize that you have had this experienceAfter researching the details you have provided I was able to find two accounts in our system, both of which have since been closedI can confirm that $has been refunded on the account that was created by [redacted] In addition, after researching that account further Authorize.Net would like to honor your request for an additional $60, which will be processed today and should show in your account within the next weekI again want to apologize there was miscommunication regarding a second accountHowever, I am happy that I was able to provide you with your desired outcome in this case, and hope that should you need a gateway service in the future, you think of Authorize.Net Thank you for contacting us and have a great day!

Greetings, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the billing and subsequent communication when requesting closure on your account I do truly want to apologize that you have had this experienceAfter reviewing your account, I see that there were a couple interactions a while back related to processing transactions as well as some processor update questionsThe most recent interaction we received from your organization was this last December regarding a new account owner formOther than what has been mentioned, unfortunately I don’t have any record of an interaction for account closureI see that the day this case was opened (1/20/2016) you had spoken with one of our mangers, Logan, in which all this information was presentedIt was also discussed then that we would be able to process a refund going back two months for a total $ [redacted] and any further refund on additional months would not be grantedThe $ [redacted] has already been submitted which should show up in your account within to weeksI again want to apologize that you have had this experience, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!