Authorize.Net

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for reference.I understand that there were some problems with the application and subsequent communication with the setup of your accountI do truly want to apologize that you have had this experienceThough we are sorry to see you go, I have closed your account per your requestYou will be billed nothing furtherAfter researching your account, I can see that you are eligible for a refund of all of your fees because of the issues pertaining to the set up of a Merchant AccountI will also be passing this feedback on to our Sales TeamI have refunded the full amount you were charged$will go back to the bank account we have on file within 7-business daysI again want to apologize for the experience you’ve had, however I am happy that I was able to address this issue for you Thank you for contacting us and have a great day!

Greetings,I apologize once again for the lack of communication it sounds like you have experienced I hope the entire process has been made clear to you at this time I completely understand why it would be hard to trust that the deposits would be made after being provided with misinformation in the past At this time I show there have been additional deposits made into the account and as I stated in the last reply those deposits should continue as outlined in the eCheck funding schedule Once again I apologize for any inconvenience but I am glad that we were able to finally come to a resolution Thank you again for contacting Authorize.Net via the Revdex.com

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there are concerns regarding the billing of a duplicate account and subsequent communication on the closure of that account I do truly want to apologize that you have had this experienceAfter researching your account it looks like the only communication we have received prior to the 3rd of November, when this account was closed, was in April of 2015, which was related to some transactionsIt sounds as though you may have spoken with your Merchant Service Provider regarding the closure, unfortunately Authorize.Net is a separate entity and the closure and any other issues related to the gateway would need to be addressed directly with Authorize.NetIn addition, I see that the last transaction processed on this account was May of 2015, which because the account had been used, Authorize.Net will not be refunding the full amount of the accountAt this time we have already issue a refund of $and because of the inconvenience this has caused we will process an additional months’ worth of fees, which will be a total of $This is a little more than half the amount of charged accrued since the account last transactedYou will see the additional months of refunds deposited into your account within the nextOnce again we do apologize that you have had this experience, however I am happy I was able to address your concerns and provide you with further informationWe thank you for choosing Authorize.Net and hope you have a great day!

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there are concerns regarding the billing for your Authorize.Net AccountI would be happy to clarify thisI’m truly sorry you’ve had this experienceI’d like to provide some clarity around each company’s role in processing your payments Based on a quick search, it appears Vagaro is the software/hardware used to enter your customer’s credit card data Vagaro connects to Authorize.Net (the payment gateway) who passes the transaction to your processor, First Data, to obtain authorization to charge these cards Your Merchant Service Provider (MerchantAccountProviders.Com) is the company who provides your payment processor configuration, funds your transactions to your bank account, and holds the risk if you are not PCI compliantYou also mentioned Netpay, however, they are not part of the payment process in relation to Authorize.Net as they are also a Payment Gateway ProviderAfter researching your account, it looks as though the charges you’re referring to concerning PCI compliance do not relate to anything charged by Authorize.NetWhilst we would always encourage anyone handling credit card data to be PCI compliant, we have no requirement for you to be, nor do we require you to complete any surveys to prove your PCI complianceGenerally, the requirement for PCI Compliance comes from your Merchant Service Provider, MerchantAccountProviders.com They can be reached at (949) 768-to discuss any fees they may have charged you for non-compliance for PCI The fees you would have been subject to and agreed to at the time you activated your Authorize.Net account were $per month Gateway Fee, $per transaction and $per batchYou would have had to agree to this fee schedule in order to activate your accountPer your billing statements within our system, the fees you were charged by Authorize.Net average to around $per month, with variances being in the number of transactions you processed in any given monthI again want to apologize for any confusion, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Greetings [redacted] & [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand you have experienced some card testing on the account and increased charges do to the matterI do truly want to apologize that you have had this experienceAfter researching your account and the transaction activity that took place, I can confirm that the activity you experienced was a minor case of card testing, relatively speakingEssentially fraudulent individuals will target specific websites that don’t require a valid billing address for processing to run large quantities of card numbers created by a mathematical algorithm, which will determine whether or not they are valid numbersWith that in mind, I can confirm that Authorize.Net was not hackedThis type of situation is unfortunately not uncommon in the ecommerce world and merchants on all different gateway services and platforms can be affectedHaving given a little background on the situation, I have worked with our accounting department regarding the increase in charges from these transactions and received approval as a onetime courtesy to waive the extra charges to zero out the balanceYour account is currently closed and there is no outstanding balance on the accountOnce again I do want to apologize for the inconvenience this has causedI am happy that I was able to provide you with additional information in this case, and hope that should you need a gateway service in the future, you think of Authorize.Net Thank you for contacting us and have a great day!

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the initial set up and subsequent communication about the charges you have received I do truly want to apologize that you have had this experienceAfter researching your account I have found that your account is eligible for a refund on that set up fee of $This fee as well as the additional $has been reversedThe $sould have already been sent to your account and the remaining $will show in your account within the next weekI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

***, Thank you for contacting Authorize.Net through the Revdex.comI understand that you purchased a product from a merchant that Authorize.Net processes payments for and have not received an update on your refundI'm sorry to hear that this has happened but I would be happy to explain what options you haveAuthorize.Net is this merchant's payment processor and as such, unfortunately we cannot cancel or refund an order on behalf of the merchantHowever, if you have made a good faith attempt to contact the seller and they have not responded to your requests or choose to not cooperate, I would suggest you contact your card issuing bank to open a dispute, or chargebackYour card issuing bank will be able to walk you through this process and will help you obtain either your product or a full refundI hope this information helps you with what next steps need to be takenThank you again for contacting Authorize.Net via the Revdex.com

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there were some problems with the application and subsequent communication with the setup of your accountI do truly want to apologize that you have had this experienceThere are just a few things I would like to clarify with you concerning account set up, activation and billingThe reason you were billed is that you signed up and agreed to the terms of service and the fee schedule on 1/20/You can see the details of that agreement here: https://support.authorize.net/authkb/index?page=content&id=A575&actp=search&view...⇄ this section: “Section of the Authorize.Net Service Agreement (http://www.authorize.net/files/Authorize.Net_Service_Agreement.pdf) details that billing will begin on the Effective Date (this is the date you signed up and activated your account and requested that we find a merchant account for you from one of our preferred partners) , and that our fees are due and payable to Authorize.Net on a monthly basisThe first payment shall be due on the first day of the month following the billing effective date.” I apologize if this was in any way unclear, however, the account activation process requires a box to be checked stating that the terms of service and fee schedule are agreed toI can see that this agreement was made on 1/20/After researching your account, due to the activation and agreement to the terms of service and fee schedule, you were charged $83.68, comprised of the $non-refundable sfee for the Authorize.Net Gateway, prorated fees for the month of January, and the gateway fees for FebruaryI also noted that we were able to arrange to have a Merchant Account opened with EVO Merchant Services on 1/22/This means that your account has been fully set up and available for use since that dateAs a gesture of goodwill, I have reversed the gateway fees for both January and February, leaving a credit of $on your accountAt this time, your account remains open, ready for your use, and we look forward to working with youIf you have any questions, please feel free to reach us on (877) 447-I again want to apologize for the misunderstanding, however I am happy that I was able to provide you with further information concerning terms of service related to the billing on your account Thank you for contacting us and have a great day!

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there are concerns about the set up and billing for the above referenced account, and I would be happy to assistIn review of your account, I can see that we were contacted on 10/31/with a request to set up a payment gateway and find a Merchant Account for use with the GatewayWe were further contacted on 10/31/2017, once the Gateway was set up, with questions pertaining to billing of customers, billing for the Authorize.Net service, and the sof the Merchant AccountHowever, as you’ve stated that this was created in error and you have no need for our services, we have closed your Authorize.Net account, and refunded $74.81, comprised of the $set up fee, and gateway fees for October and NovemberI have also reversed the charge of $billed on the 1st of December, which was returned on 12/6/stating that the payment was stopped by customerThis brings the account balance to $0.00, and we will make no further attempts to bill youYou should see $back in the bank account we have billed within 5-business daysI want to apologize for any misunderstanding; however, I am happy that I was able to confirm the closure of your Authorize.Net payment gateway and the refund of the gateway and setup feesThank you for contacting us and have a great day!

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there were some problems with the funding and subsequent communication with your accountI do truly want to apologize that you have had this experienceAfter looking into your gateway account and working with CyberSource regarding the funding for your transactionsThe Risk department with CyberSource is currently monitoring the funding hold on your account and as of June 28th 2016, $50,was releasedThey will continue to monitor the account over the next days to release the remaining fundsUnfortunately Authorize.Net doesn’t have control over the funding of your transactions, which means all funding will be handled through CyberSourceI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

[redacted] , Thank you for contacting Authorize.Net through the Revdex.comI understand that you purchased a product from a merchant that Authorize.Net processes payments for and have not received an update on your refundI'm sorry to hear that this has happened but I would be happy to explain what options you haveAuthorize.Net is this merchant's payment processor and as such, unfortunately we cannot cancel or refund an order on behalf of the merchantHowever, if you have made a good faith attempt to contact the seller and they have not responded to your requests or choose to not cooperate, I would suggest you contact your card issuing bank to open a dispute, or chargebackYour card issuing bank will be able to walk you through this process and will help you obtain either your product or a full refundI hope this information helps you with what next steps need to be takenThank you again for contacting Authorize.Net via the Revdex.com

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ” and I will be responding to your complaint from this accountIf this is not the correct account then please let me know the correct gateway ID for referenceI understand that there are concerns regarding the setup of your account and subsequent communication related to the feesI do truly want to apologize that you have had this experience After researching your account it looks as though the charges in which you are referencing have been refunded and posted to your account on 10/You should see those funds deposited into your bank account within the next week if you haven’t already received themOnce again I do want to apologize for the inconvenience this has causedI am happy that I was able to provide you with additional information and address this issue for youThank you for contacting us and have a great day!

Greetings [redacted] , Thank you once again for contacting us through the Revdex.comIt appears that you are contacting us for a different account than what was previously mentioned I have found gateway [redacted] under business name “***” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for reference I've reviewed all of the calls that we have received from these past days and, as previously mentioned on all three calls by Toni, Jordan, and Eric, your account has been closed as of 6/2/2017, and the $fee has been issued as a refund and will go back to the card on file within the next 5-business days I again want to apologize that you have had this experience, though I am glad I was able to address this complaintThank you for contacting us and have a great day!

[redacted] , Thank you for contacting Authorize.Net via the Revdex.com I understand that you do not have an account with Authorize.Net but have done business with a company who may have one with us I will be happy to helpFirst, I have passed this information along to our fraud team They will investigate and make a decision based on the results of their gatherings Second, I see from this complaint that you are requesting a refund of the full amount charged Unfortunately, that is not something I can process for you To obtain a refund you will either need to work with the merchant directly or dispute the charge through your card issuing bankI hope this helps you understand the situation a little bit better I apologize for any inconvenience that you have been put through Thank you for passing along your feedback of one of our merchants and thanks again for contacting Authorize.Net via the Revdex.com

Greetings ***, I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***.” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for reference I understand you have concerns about our data extraction process and policies I’m sorry for the inconvenience, but I would be happy to help with thisThe data extraction process can potentially take to weeks because it involves not only a submission of the legal waiver, but a legal review before an extraction date is confirmed We must process the extractions as they come in, and because of the sensitivity of the data included, the request must be completed with individuals who have the clearance to view, extract, and encrypt the dataWe prefer to quote a higher timeframe on these requests, as it can be influenced by a number of different factors; however, I see that your data extraction was completed on December 29, 2017, (two weeks and two days after your waiver was submitted) and the files have been sentAgain, I would like to apologize for the delay of your data and our process, and I will be submitting feedback on how to better this process in the future Have a wonderful day! Regards, Melissa S

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] ***,The amount is $625There was no statement from anyone at Cybersource/Authorise setting out the terms of cancellation but my understanding from the phone calls with the Matthew and Michael was that there would be nothing owing Matthew the sales person told me the only thing due was an early termination fee of $and when I complained to Michael T [redacted] his manager agreed to waive it (see attached emails - I would have complained about setup fees if I had been told they were still due)(I would not have cancelled on the basis of paying $setup fees for nothing to be set up.)I therefore sent the attached letter to cancel setting out my understanding and basis for cancellation and received "the reply" from Michael T [redacted] accepting my letter unconditionally.It would have been within Cybersource's right to reject my letter if they did not have the same understanding but they did not, they unconditionally accepted it.I would refuse to accept / act on a letter from one of my customers if I did not accept all of the content and demand a re-drafted version.Their agreement does not have an early termination clause - the only path to termination would be a variation agreed by both parties which I had believe the attached documents to be If the Cybersource does not consider these documents a variation to the agreement then the company has surely breached the agreement by terminating the service, something the original agreement does not allow.I have proposed re-instating the service as a path to resolution but response I got to that was closure of the Revdex.com case!Best regards, [redacted]

Greetings [redacted] , I would like to thank you for contacting Authorize.Net through the Revdex.comI will do everything I can to resolve your concern in a manner that benefits all parties involvedI have found gateway [redacted] under business name “ [redacted] ***” and I will be responding to your complaint from this accountIf this is not the correct account, then please let me know the correct gateway ID for referenceI understand that there were some problems with the initial set up and subsequent communication about the charges you have received I do truly want to apologize that you have had this experienceAfter researching your account, I have found that your account is eligible for a reversal on that set up fee of $At this point I can confirm that your account is closed and there is no outstanding balance on the account, nor will you see any further chargesI again want to apologize for the miscommunication, however I am happy that I was able to provide you with further information and address this issue for you Thank you for contacting us and have a great day!

Complaint: [redacted] With apologies to the representative who wrote the response, as they are not responsible for the ineptitude of Authorize Net, however this email further exemplifies the inadequacy of their ability to deal with complaints in a reasonable fashion I have sent numerous emails and left voicemail messages for management as well as my sales rep., all the questions in the response email have already been answered, and yet someone with zero knowledge of this case and of my concerns has answered the complaint I opened an account with Authorize in October It was only discovered in December, after I did all the leg work to get to the bottom of it, that Andrew M [redacted] had created two accounts in my name in error One was an American account (which I did not ask for) and the other was a Canadian account The account i# is [redacted] Then Authorize mistakenly closed the Canadian account (which was likely the December 1st closer mentioned), and left the American account open, and so I had further headaches to deal with After months of trying to get a satisfactory resolution, I finally cancelled the second account ( [redacted] ) on December 21st As of December 21st all accounts should have been settled and there were no further charges pending, yet on January 4th I was billed $on my credit card from Authorize On January I called customer service and someone told me they were reversing the charges right away, however that never happened When I contacted Authorize to follow up they claimed they had no record of this call and they had no way to reverse the charges I sent emails and also left a message for the manager but my emails and voicemails went completely ignored I am tired of being given the run-around and I am completely baffled by Authroize's complete disinterest in my business and complete lack of desire to provide good customer service As stated, my request is a refund of the $from account # [redacted] If more information is required, please refer back to the numerous emails that have gone back and forth between myself and customer service, copied to Andrew M [redacted] and his managers, emails that Andrew M [redacted] and his managers completely ignored Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***