Auto Action

Hands down best dealership ever! I had a busted old Chrysler Sebring that overheated on my way to work and I was about to lose my job because I couldn't make it. I was met by Rick in the parking lot and he was as friendly as can be. I told him I was flat broke and only had my messed up car as a trade. He not only worked a deal for me but the car he put me into is more than anything I could have imagend. The process took awhile because of my crappy credit and job history but Rick worked diligently to get me in a car assuring me he will make sure I get to work. This dealership actually cares about your situation and doesn't judge you for your mistakes. Would I buy again? See you in a few years to upgrade Rick! Would I recommend? You would be cheating yourself to go to any other dealership! Oh and p.s. Thanks to the Cactus Jacks next door for being so rude and telling me to leave and come back when I got my "[redacted] together"(within five minutes of being there)! Or else I wouldn't have my nice new car!

Good experance over all.

Rick and Angel were very accommodating. Very nice and helpful. I would most definitely recommend them to friends and family.

On February 11, 2015  Mr. [redacted] purchased a 2008 Pontiac G6 VIN # [redacted] with 107,245 actual miles, with a 12 month 15,000 mile, whichever comes first, Limited Warranty (signedand on file). With regards to Mrs. [redacted] complaint that she...

purchased a vehicle with Victor [redacted] from Auto Action.  Mrs. [redacted] is the cosigner on the contract.  Mr. [redacted] is the primary on the application that they submitted.  Mrs. [redacted] also signed the Notice to Cosigner that explains that she is responsible for the payment if Mr. [redacted] fails to fulfill the obligations on the contract. Attached you will find the Credit Application, Notice to Cosigner(signed by Mrs. Reyna), Purchase Order, Finance Contract, Title and Registration Application and also the down receipt written to Mr. [redacted] when he purchase the vehicle.     We are not the MVD and do not know if a customer has a suspended license or not.  Mr. [redacted] purchased the vehicle knowingly with a suspended license without our knowledge.  We advise that Mrs. [redacted] has Mr. [redacted] come down together and sign the release form to remove Mr. [redacted] from the title.   This will allow Mrs. [redacted] to register the vehicle in her name.  If you have any questions feel free to contact me at the number below.Thank you,[redacted]Regional Manager###-###-####ext. [redacted]

Auto action was really helpful . they really helped out a lot on getting my first car

I had a great experience at Auto Action in [redacted], AZ. Carlos V[redacted] gave phenomenal customer service upon entering the until I was finished. He took time and put forth effort to get me approved. I will recommend friends and family to Auto Action in [redacted], AZ.

The auto action in Avondale, came and got a car was the most awesome place to get a car I recommend everyone to stop on by

Store was excellent Angel did a good job store located on [redacted]

Spoke with customer and she is going to come down and switch into a different vehicle.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

In an ongoing effort to try and resolve this issue we have decided to refund Mrs [redacted] he $850.00. We have cut a check and it is now waiting at the Drive Now office with the Sales Manager. Mrs. [redacted] has been informed and she is to pick up the check after 5:00pm. Again we thank you for the opportunity to resolve this issue.

After...

reviewing Mrs. [redacted] complaint, we would first like to apologize for any issues that she is having. We have made several attempts in the past few days to reach out to her to address these issues to no avail. We need Mrs. [redacted] to please contact Paul C[redacted] Director of Sales at [redacted](please leave a voice mail with best time to call) or by email at [redacted] Thank you for the opportunity to resolve this issue.

Great people great customer service and not pushy always willing to work with you and always have a great experience and selection

Great Job at Glendale! My girlfriend was deny everywere we stop at Glendale thinking it's no way they are going to help. Randy was fantastic and the manager even took time to help us with the application and show us cars, We drove out in less than an hour on our new Malibu, Thanks Guys

Joe at auto action in Chandler was great to deal with. Honest and up front about everything about our deal. Had all the paperwork ready to sign so the process was a little faster. In need of a car without to much hassle auto action Chandler is a good place to go.

Auto Action Avondale....I was very happy with the service provided in the Avondale location. I came in to look and was approved for a vehicle.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

 They offered to push the late payments back and if this is what they will do then I'm willing to accept. 

Regards,[redacted]

The refund was already completed and customer has money back.  There were no physical threats made on our part.  Customer was threatening and swearing at our staff and they were told to calm down or they would be asked to leave property.

They was vey awesome no problems

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This letter is in response to the letter you received from Action Now or Drive Now. Mr. [redacted] mention two deductible charges and it does not say that it would be charged as so, per item repaired. The $500.00 he said he waived, I was not given a loaner like the one the warranty says, I was never offered one. Now the offers for me to pick another vehicle how will that work. I paid them the down payment and monthly payments for the SUV already. I am not very happy with this company and feel they cannot be trusted and they will continue to rip me off.  I do understand that I purchased a vehicle from they because of the salesman’s promises and insuring me that this was a good vehicle for me, I had another appointment to see another car lot and he talked a good game for me to purchase this SUV, I even bought the salesman lunch because I believed him, it was all liars and they cannot be trusted. I would not feel good about doing business with them. I have called the finance office many of times and spoke to customer service reps that are very rude and asked to speak to the manager name [redacted], who was very rude and just demanded the payment and was not helpful, he upset me even more. I have been in and out the hospital and am ill with a deadly disease and to have to go through all of this to have a vehicle to get to work and the Doctor. The deal that they did with me was a big fraud, they are all lairs, and mean, businesses should not be able to operate a business like this. I have not refused to pay but I am not going to pay for something I do not have for more than 3 months, they did not even call to tell me what was wrong with the car and what the repaired. Therefore, to get another vehicle from them, how can I be sure that this will not happen again with another SUV?  I do not want to spend any more time on this problem. I will be informing my friends and family about this experience.Regards,[redacted]