Auto Action

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

As a company we have done everything possible to satisfy Ms. [redacted].  We did put 2 tires as requested at time of sale.  Flat tires do happen when driving.  Ms. [redacted] could of ran over something causing the tire to pop.  Attached is the Hold Harmless Ms. [redacted] signed.  We...

have offered to help Ms. [redacted] by replacing the tire for her at no charge even though it is not under warranty.  No refund is warranted.

I have spoke with the customer and told her we need a chance to repair the vehicle.  Her appointment is scheduled on April 3rd.  It is hard to respond to this complaint since we haven't had a chance to repair the vehicle.  She has a warranty and has a scheduled service appointment to repair her issues.  As a company we need a chance to repair the vehicle.

The.guys at Avondale were very helpful

Auto action in [redacted] was very pain free and easy. The staff is friendly and knew the answers to all my questions. I would definitely come back.

Auto action (Avondale) provides fast and professional service. Both guys were knowledgeable, friendly and I appreciate them helping me find a nice efficient van.

We have reached out to Mrs [redacted]' in an attempt to resolve the issue, and we have agreed to remove any negative feedback that will report to the credit bureau as per her request. Thank you for the opportunity to resolve this issue.

After reviewing Mrs. [redacted] complaint, we would like to reassure Mrs. [redacted]  that we are a reputable company. Our A+ Accreditation with the Revdex.com will attest to that. We are here for our customers and we do apologize that you have had some issues arise. We will be glad to address each problem...

that you have outlined in your complaint.1. I checked with the Sales Manager Glen that was on duty the day Mrs. [redacted] purchased her car. He did confirm that the key was lost on that day. He claims that the locksmith had a couple of calls ahead of him, which made for a long wait.   Glen said he offered to try and find another vehicle but Mrs. [redacted] liked this one because of the low miles which is completely understandable.2. In response to the question of the car being advertised as an 2005 and not a 2007. I have attached a screen shot of a software called V12. V12 is our inventory management system which feeds all online advertising. It shows the vehicle as being advertised as a 2007.3. Regarding the mechanical issues let me be the first to apologize to Mrs. [redacted] and let her know that we are sorry she is having problems. As a company our policy is that every vehicle must be sent to our Service Department for a diagnostic check. At that point we will decide if it is indeed a warranted item that will require a $250 deductible or is it a good faith item that we will pay for. Our sales staff is trying to follow policy and send Mrs. [redacted] to the Service Department to get her in the hands of the experts for repair as the sales staff has no way to assist in any type of repair. If the vehicle is for some reason   beyond repair we would visit the possibility of switching vehicles but the process starts with our Service Department. Loaner vehicles are reserved for larger jobs that may take longer than three days and are by availability only. Here is the number for our Service Department [redacted] please have Mrs. [redacted] call and set up an appointment so that we can see what we need to do to help with these issues.4. With regard to the $7995 and $8995 I am not sure what “listing” Mrs. [redacted] is referring. I have attached a screen shot of our website showing that the only cars that have prices are our Manager’s Specials. They will all be priced ending in 88. So $4288,$5488, etc. The vehicle Mrs. [redacted] purchased was not a Manager’s Special so would not have had a price next to it. I used this as an example as I cannot get a screenshot of the website once a vehicle is sold it is removed automatically by the software but all units are priced the same way. Thank you for the opportunity to resolve this issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response had untrue facts about what had happened. first off, the repair shop was indeed told about the work that my husband had made to the vehicle on 02/03 a day after I had dropped it off at the service center. a week after I stopped by in person to check why my car wasn't ready yet because i was told it would only be a 3 day job/week max. after speaking with I believe is [redacted], we had again told him that my husband had worked on the transmission and that was before the service center even went in to fix the wiring problem . so now that I am being told to pick up the car to take it somewhere else to get it fixed is absurd because they burned the computer which will cost me more to get it fixed. I have advised them that I no longer want the vehicle and that I have tried to contact a manager so I could sign the voluntary termination but all I keep getting is the run around in that dealership and no one wants to help me out with the problem but instead ignore me and keep charging me for a car that is not even in my possession.

Regards,

Auto action [redacted] AZ very nice people great to work with and made the experience a good one thank you guys

Loved my experience at auto action! Luis and Abraham worked really hard to get me into a car that was perfect for me. Thank you guys very much and I would refer anyone to you guys!

After reviewing Mrs. [redacted]’s complaint, we...

would first like to apologize for the issue that she is having. I have reached out to her to address the situation and we have come to a solution that is sufficient for both sides. We have applied a credit to Mrs. [redacted]’s account for $430 which is the amount that was spent on replacing the tires. As per my conversation with Mrs. [redacted], she is content with this solution. Thank you for the opportunity to resolve this issue.

I have spoken with Mrs. [redacted] this morning and since she has been a great customer with us we have given her the choice to come down and pick out another vehicle which she has chosen to do.

Mrs. [redacted] has a service appointment on the 3rd of April to take care of the alignment, balancing and to inspect the vehicle for any other issues that have came up since the purchase of the vehicle.  Mrs. [redacted] has a free 12 month 15,000 mile limited warranty.  If Mrs. [redacted] would...

like to drop the vehicle off before that she can and the service center can work it into the schedule between other scheduled appointments.  Being that Mrs. [redacted] has a warranty and we are going to repair the vehicle under the warranty no refund is warranted.  If you have any questions feel free to contact me at ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The reason for me rejecting the business response is because under the warranty, it doesn't cover any of the problems you sold the car with, such as horrible tires which are bald/cracked, bad brakes, rotors are ground into, brake pads are worn down, suspension is loose and not tightened properly, also old worn and non working parts need to be replaced. That's fine you can't refund my money, but I need the car to be fixed so it's at least reliable and safe to drive, if not, I would like to choose a different car.

Regards,

I purchased a vehicle with Auto Action and my experience was great. My sales person was very knowledgeable and helpful.Thanks for helping me get a vehicle when no other dealership would.I will recommend them to everyone!!

The sales reps were very helpful and patience about finding me the perfect car that I liked and needed. I would recommend my friends and family to purchase from here.

After reviewing Mr. [redacted] complaint we would like to state with regards to the overheating we did do work on the vehicle, but the customer put an additional 15000 miles since the repair. If the vehicle was overheating he could not...

have driven it that long without ruining the engine. Currently the vehicle is outside of any and all warranties periods. We had agreed in good faith to help this customer by providing the labor free of charge if he pays for the parts but he declined to do so. The customer did sign a voluntary surrender form but that only acknowledges that we received the vehicle and does not in any way waive his contractual obligation per the contract he signed when he purchased his vehicle. To date the account has not been reported as a repo however during the next reporting cycle it will be reflected on Mr. [redacted] credit bureau. The vehicle was repossessed and processed in accordance to Arizona State Law. Thank You for the opportunity to respond to this complaint.
 
Paul C[redacted] 
Director of Sales
###-###-####

[redacted] purchased her 2006 Nissan Altima on 02-13-2013 with a 12 month or 15,000 mile limited warranty.  Attached you will find the warranty that Mrs. [redacted] signed when purchasing her vehilce.  Unfortunately Mrs. [redacted] is out of warranty and all repairs are at her expense.  We are...

willing to help her with some of the labor costs to repair her car and help find parts that are more cost effective for her.  If you have any questions feel free to call me at ###-###-####

[redacted] I am still within 30 days of purchasing this vehicle and have two jobs that I rely on using a vehicle to get to. It is unacceptable that I would be subject to paying a deductible on a car that I purchased less than 30 days ago, that supposedly had a detailed inspection by your reputable company. I want the vehicle fixed at the expense of the dealership and not have to keep coming back for issues that should have not driven  off the lot with me. Other than making my payments I should have no reason to contact you beyond normal wear and tear. Leaking gas is not normal wear and tear. If you will not fix the vehicle and guarantee no expense to me, I ask that you put me back to whole by refunding my down payment of only $850 and let me out of the contract. You have a vehicle that you can still sell (win) and I can move on (win) and we can part amicably.
In regards to the pricing it was off the list I was showed at the dealership. When I was told I was approved for $7995 or 9 I was given a list to choose from and the pricing was on there. And of course I'm sure the dealership has an updated list and would be unable to show proof of price. 
But this point is moot as I respectfully request to be let out of my contract and any dealings with you.