Autoplicity.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I ordered an exhaust pipe from this companyOrder # [redacted] was to be a [redacted] Exhaust pipeI received a [redacted] instead and tried to return it for monthsI waited through the worst telephone customer svc system I have ever dealt with to be transferred times to finally be told I would receive an email with an RMA # to return the partI received an email asking me for pictures of the part which I sentI then heard nothing and had to call back through the same horrible phone systemAfter multiple transfers I was again told I would receive an email with an RMA #the following day I instead received an email stating that the case was being closed as resolvedI replied as requested and stated that there was an error since I should be receiving an RMA #No response yet again for weeksI just called again days later through the phone system to speak to someone who transferred me to "The department that could help me" which was a voicemail that said please leave a msg and then that the mailbox was full and could not take any messagesThis is the absolute worst example of customer service I have dealt withEven their customer service page says "If you are looking for specific department information, please view the list below for quick access to helpful phone numbers and links" and instead includes email addresses and NO PHONE NUMBERS which is probably the most accurate thing on their entire website because at this point I am convinced that there is no HELPFUL phone number in the entire companyThis is a company that is rated A+ from the Revdex.com and boasts a 100% fit guaranteeI tried for weeks to resolve this through their customer service department just hoping to return it for the correct part, but they obviously outsourced this department to a location that just passes you from phone to phone until they find one that has a voicemail box that is fullI would recommend spending your money at a different companyI have had great experiences from [redacted] which is who I ultimately received the correct part from to fix my vehicle

Complaint: [redacted] I am rejecting this response because: I talked to Michael on Monday the 22nd he assured me that I would have my money back today and just talked to someone else today the 24th and said that the refund was not placed till yesterdayI do not appreciate being lied to and scammed for my moneyI WANT MY REFUND NOW!!! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/02) */ [redacted] Name and Title: [redacted] C.SManager [redacted] Phone: XXX-XXX-XXXXext [redacted] Email: [redacted] @autoplicity.com Hello, Thank you for reaching out to usYour order has been cancelled and a full refund has been issued to your account as of 12/30/Please allow up to business hours for the funds to reach your accountBelow is a refund transaction ID to confirm your refund Refund transaction ID- XXXXXXXXXX

Dear [redacted] I reviewed our interactions on [redacted] but only found one instance from 6/ We responded to that request by indicating the order was outside of our return policy, since it was placed so long ago If [redacted] sent you a communication that said something to the contrary that was outside of our control There is nothing more we can do in this instance since it is now a warranty issue that will need to be handled through the manufacturer This is a standard practice for companies that sell products on behalf of manufacturers We cannot be expected to accept returns outside of our return policy period, especially when this much time has passed since that point Sincerely,Autoplicity Customer Service

As stated in the previous emailThe order was flagged for fraud by our system because of the billing and shipping discrepancyThe customers card was charged the second they clicked the place order button on the siteNo order was processed until the information was verifiedSince the requested info was NOT verified the order was refunded in fullThe refund was issued to the customer hours after placing the orderAt this time we no longer have the customers funds

Dear Mr [redacted] We certainly appreciate your feedback While your personal interpretation of our Best Price Guarantee might not match what it actually represents, at no time and in no way have we represented it as a price match guarantee We will not be making updates to how this information is communicated on our website at this time That said, we apologize again for any misunderstanding regarding this matter and for any inconvenience you have been causedSincerely, Autoplicity Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/11/13) */ [redacted] Name and Title: [redacted] C.SManager [redacted] Phone: XXX-XXX-XXXXext [redacted] Email: [redacted] @autoplicity.com Hello [redacted] , We apologize for the inconvenienceA FULL refund for your shipping charges has been sent to your account as of yesterdayPlease allow up to hours for the funds to reach your accountThis issue has come to our attention when you initially emailed us, it seems that our website double charged you for shippingThe issue has been resolved, we sincerely apologize for your experience with us

Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @autoplicity.com Hello, As stated on [redacted] We do not carry this item [redacted] listed us a seller, for we have a matching part number for this itemEvery customer that placed an order for a sander kit received pads for that is what we sell as part number CP7200SA full refund has been issued to all customer who purchased this item via [redacted]

Hello, A full refund for the order will be issued- $ As stated on our site, shipping both inbound and outbound is NON refundableWe will not be issuing a credit for this shipping back to us

Complaint: [redacted] I am rejecting this response because: Thats funny because with phone call I made to the manufacturer ( [redacted] Industreis) I provided them with the invoice they needed to warranty the shockThey waited on the phone till they got the email, and shipped me the new shockAll before we got off the phoneThank you Suncore Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ [redacted] Name and Title: Hubert TC.SManager [redacted] Phone: XXXXXXXXXX [redacted] Email: [redacted] @autoplicity.com Hello, As per email conversation your order has been shippedBelow is the tracking number XXXXXXXXXXXXXXXXXXXXXX- USPS

I live in southern NH, not too far from Boston, MA, and I was looking for wheel rims for my [redacted] CobaltI got them for $each plus a total of $shipping for the cheapest (and therefore slowest) shipping method available - UPS GroundIf I had the auto service shop acquire the rims, the shop would have charged me $70-$for each rimMuch cheaper to do it online if you can't find a local salvage yard that has very specific auto parts availableI ordered the rims on Friday afternoon and they got to my office mid-day on TuesdayThat's only 2-business days! Even though Autoplicity is based near Chicago, IL, the rims shipped from Newburgh, NY, which is not too far from New York, NYApparently they have multiple distribution centers [redacted] is based near Philadelphia, PA, which is much closer to me than Autoplicity's Chicago-area headquartersHowever, these similar businesses both got tons of negative reviews on Revdex.com so I took the cautious approach and chose Autoplicity because it's Revdex.com accredited with an A+ score while [redacted] is not Revdex.com accredited and has a B- scoreI reckon [redacted] would likely be of similar quality to Autoplicity but I have firsthand experience with Autoplicity and I highly recommend them!

Do your research before ordering anything.....STAY AWAY FROM AUTOPLICITY!!! I ordered parts from them because the price was lower than the competition, and they offered 3-day free shippingI received an order confirmation after placing my order online telling me my card had been chargedAfter days I sent an email requesting a tracking # but never heard backWhen I didn't receive my parts within days, I decided to check the status of my order on their site...it was still processing and had been sent to the warehouse (the warehouse must be in another country)I decided to call and try speaking with an incompetent employeeAfter being on hold for an extremely loooooong time,...I FOUND HIM!! (be careful what you ask for)When asking questions about my order and trying to get information of its whereabouts, he gave me nothing but vague answersFeeling like I was being took, I told him to cancel my orderIf it sounds to good to be true folks...well you know the rest!

Shipped wrong part, then refused to ship right part despite showing stock on their websiteFinally had to accept a refund even though what I wanted was the right part for the price I had been charged

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello, Thank you for reaching out to usWe apologize for the inconvenience our company has caused you, this is certainly not how we operateA refund for the missing parts totaling $has been issued to your accountUnfortunately no refund will be issued for the parts that you confirmed receivingAlthough at this time we would like to issue you a refund for the shipping cost for the amount of $along with a 10% off coupon on your next purchaseThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept company proposal because of their good motivation to assume their responsibility towards their clients Final Business Response / [redacted] (4000, 16, 2015/05/04) */ Hello, According to our records refunds have been issued to your accountThe initial refund for $and the second refund for $Please stand by as I have the accounting department confirmAlso all necessary notes have been made to honor a 10% discount on your next order Final Consumer Response / [redacted] (2000, 18, 2015/05/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Just received a notification of remaining refund from AmazonThank you

Initial Business Response / [redacted] (1000, 5, 2015/04/13) */ [redacted] Name and Title: [redacted] C.SManager [redacted] Phone: XXX-XXX-XXXXext [redacted] Email: [redacted] @autoplicity.com Hello, We apologize for the inconvenienceUnfortunately the item is no longer availableWith that being said, a refund for the difference along with shipping cost has been issued back to your accountPlease allow up to business hours for the funds to reach your account

Initial Business Response / [redacted] (1000, 5, 2014/09/15) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello, We apologize for the inconvenienceWhat you have to understand is that a claim needed to be opened with the manufacture to resolve this issueThey are not located in the US therefor it does take some timeWe have heard back from [redacted] and they are requesting pictures of the defective item so that they can send out a replacementOnce we receive pictures from you a replacement part will be shipped directly to you from the manufacturePlease email a picture of the defective item to [redacted] @autoplicity.com along with your order numberOnce again we apologize for the delay but this is procedure Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I indicated previously, the photo you are requesting is that of Autoplicity and not of the manufacturerThe part is installed and can not be removed until a new part is receivedIt is not a simple task and do not wish to nor should I have to tear apart my car multiple timesAutoplicity should uphold their policy and ship out a new partI have explained in detail the defect which a photo would not showIf they are not willing to send a replacement, I wish to return my product for a full refund and will order from another companyAutoplicity shows this as an in stock item and the customer should not be held liable for any delays that Autoplicity needs to handle on their end with the manufacturerThat is of no issue to me, the consumer, and should solely be between the two companies Final Business Response / [redacted] (4000, 9, 2014/09/17) */ Without pictures of the damaged item we cannot open a claim with the manufactureThe customer needs to prove that the item is defectiveWe will be more than happy to send the customer a new replacement item as soon as we have PROOF that the item was indeed delivered defective and the defective item is send back to usA pre paid shipping label will be sent to the customer to retrieve the packageAt this point the customer has refused to cooperate and abide by our policy Final Consumer Response / [redacted] (4200, 11, 2014/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The defect is a matter of millimeters and again, will NOT show up in a photoYou will have all the proof you need in the part itself upon return and can examine yourself in whatever extend you need at that timeI am requesting an exact replacement, why else would I still want the part if it wasn't defective? Autoplicity is being completely unreasonable and I have never encountered such irrational, not customer orientated/satisfaction responses from any company, everSince you refuse to honor your policy and are making new rules as you go along, I wish to return the part for a full refundAgain, I ordered the part from Autoplicity and not directly from the manufacturer so what those two parties need to do with each other has nothing to do with me Consumer Response / [redacted] (3000, 18, 2014/10/06) */ Please re-open this caseI have submitted the photo twice per the seller's requestAfter waiting for a response from Autoplicity, Revdex.com closed the complaintI added a note stating I did send it and did again once after the case was closedThe issue is not resolved and is still pending, again please re-openThank you Business Response / [redacted] (4000, 20, 2014/10/06) */ Thank you for you cooperationThe pictures of the defective item have been sent to the manufactureWe are awaiting their word on an ETA for a replacement Consumer Response / [redacted] (4200, 22, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Update please? It's been nearly two weeks Business Response / [redacted] (4000, 24, 2014/10/29) */ Hello, The manufacture is taking to long to respond to this claimA pre paid shipping label will be emailed to the customerOnce the defective item is in transit back to our facility, a BRAND NEW replacement part will be shipped outWe apologize for the delay, communicating with a manufacture that is in a different country is very difficultWE hope this will make things right Consumer Response / [redacted] (4200, 26, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As indicated previously, I wish to have a full refund and will be ordering a different brand part from a different company Business Response / [redacted] (4000, 28, 2014/11/06) */ Hello, A prepaid shipping label has been sent to your emailPlease send the item backOnce on its way back to our facility a FULL refund will be issued to your account Consumer Response / [redacted] (3000, 18, 2014/10/06) */ Please re-open this caseI have submitted the photo twice per the seller's requestAfter waiting for a response from Autoplicity, Revdex.com closed the complaintI added a note stating I did send it and did again once after the case was closedThe issue is not resolved and is still pending, again please re-openThank you Business Response / [redacted] (4000, 20, 2014/10/06) */ Thank you for you cooperationThe pictures of the defective item have been sent to the manufactureWe are awaiting their word on an ETA for a replacement Consumer Response / [redacted] (4200, 22, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Update please? It's been nearly two weeks Business Response / [redacted] (4000, 24, 2014/10/29) */ Hello, The manufacture is taking to long to respond to this claimA pre paid shipping label will be emailed to the customerOnce the defective item is in transit back to our facility, a BRAND NEW replacement part will be shipped outWe apologize for the delay, communicating with a manufacture that is in a different country is very difficultWE hope this will make things right Consumer Response / [redacted] (4200, 26, 2014/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) As indicated previously, I wish to have a full refund and will be ordering a different brand part from a different company Business Response / [redacted] (4000, 28, 2014/11/06) */ Hello, A prepaid shipping label has been sent to your emailPlease send the item backOnce on its way back to our facility a FULL refund will be issued to your account Consumer Response / [redacted] (4200, 34, 2014/11/20) */ As soon as I received my ordered replacement part from a different company, I will install it and remove the defective part to return

Hi [redacted] Thank you for reaching out today We were able to connect this afternoon in regards to your [redacted] order and I sent you a follow up email to rectify your order issue Please review my offer and let me know if this works for you The email contains my direct line: [redacted] and email I look forward to your response and towards a viable resolution Very best regards [redacted]

Our Best Price Guarantee is based on the fact that we display our best possible price for all of the products on our websiteWe have systems in place that try to price the parts as low as possible on a daily or weekly basis based on market conditions and inventory levelsThat way, our customers are always getting the best price that we can offerSince we are already offering the best price we can we are not able to match prices you may have found through other companiesI apologize for any misunderstanding regarding this matter and for any inconvenience you were caused.Sincerely,Autoplicity Customer Service