Autos Direct, Inc

Review: We tried talking directly to the dealership but we have not had any results. Perhaps the Revdex.com intervening might be of some help before this goes further.

This issue boils down to several different issues that together make for an interesting case whereby Auto’s Direct is not stepping up to what they know or knew was wrong with this truck and in the end has resulted in reckless negligence on their part that has damaged our truck unbeknownst to us until after the sale.

The best way to explain it is to elaborate on it in a time line bases so individual events do not get misaligned in regard to their importance or relevance to the final outcome:

This is a complete and full account of the transactions between us and the dealership:

1. Friday Jan 3rd 2014: We were looking for a truck to pull a trailer we are purchasing and so needed a [redacted] dually to do the job. We found one at Auto’s Direct that seemed to suit our needs, and called them on Friday Jan 3 to make sure the truck was still available and ready for a possible purchase. The asking price was $14,995.00. We were told it was available and ready for sale. We asked to come see it the following day and where told sure come on down it was ready to take home if we liked it.

2. Saturday Jan 4th 2014: We drove the truck, we were going to use as a trade in for the purchase, and travelled 2.5 hrs. to be there on Saturday morning. On our arrival we went to inspect the truck and discovered that it would not start, it had not been cleaned out nor was not ready for sale as we were lead to believe. We were told that they had bought an injector for it, which they were going to put in, and that was the reason it would not start. While they were attempting to start the truck, we discussed with the Auto’s Direct sales rep about our trade in and fully disclosed everything about our truck. With everything having been disclosed, the Auto Direct sales rep. offered a trade in value for our vehicle of $5000.00. They did visually inspect our vehicle at that time prior to the offer, and the vehicle was there available to them from approximately from 12:00 noon to 6:30 PM.

After several hours of failed attempts, battery recharge sessions etc., we witnessed the Auto’s Direct mechanic use ether to start the truck, at this time we advised him that the use of ether could damage the engine. The truck did finally start and we were able to test drive the vehicle before the sun was fully down. After the test drive it was evident there was an issue with the motor and the dealership representative explained to us that it was a bad injector. At that time we said that we wanted the truck inspected prior to our purchase, by a certified [redacted] mechanic and were aware of one about an hour’s drive from Auto’s Direct. The inspection was to make sure the injector was the only thing wrong with the truck. After the sales rep exclaimed the dealership would not pay to have it moved we did offer to pay $150.00 to Auto’s Direct to move the truck and we would pay [redacted] $180.00 to have the truck inspected thoroughly. The dealership was in agreement with that and would only agree if we put a $500.00 deposit down to hold the truck. That deposit would be refundable if the sale did not go through, if either party chose to back out of the sale. Or it could be applied to the cost of the truck if the deal was finalized. We did agree to those terms and put down the $500.00 to hold the truck while the inspection process was underway. Plans were then made to have the truck delivered to the certified [redacted] mechanic’s shop sometime early the week of Jan 6th thru Jan 8th.

3. Thursday Jan 9th 2014: We received notice from the certified [redacted] mechanic, at [redacted] saying they had evaluated the entire truck, ran diagnostics and determined exactly the extent of the mechanical issues with the truck. Their analysis was that all 8 injectors needed to be replaced and that there was a major oil leak that would need to be addressed as well as a few other minor issues. We received an estimate for repairs being $6,700.70.

During that same phone conversation with the mechanic we were informed that representatives from Auto’s Direct had come and retrieved the truck after the assessment was completed. During that conversation we were only told that the truck was now back at the dealership and we didn’t inquire further as to the details.

4. Sat. Jan 11th after we received notice of the amount of work that needed to be done we re-approached the dealership with an alternative offer for the truck with consideration given to the considerable amount of work that needed to be done. At an asking price of $14,995.00 with $6,700.70 worth of mechanical issues that left the value of the truck only being worth $8294.30. We made an offer for that diminished value in a document which outlined what we would be willing to offer, and sent that to the dealership for their consideration and reply. The offer was sent at 8:52am Saturday morning in the form of an [redacted] via email.

After sending the offer we waited for a confirmation but did not receive it till late evening where the sales rep said he would review it with his manager and would get back to us the following day, Sunday Jan 12th. While on the phone we made it clear to the sales rep that we would not be available after Monday evening Jan 13 thru to Jan 16th due to out of state work commitments, so contact on Sunday or early Monday was essential. From that time through to Jan 14th three full days had expired before there was any contact from the sales rep. We waited patiently for a response, bu to no avail.

5. Wednesday Jan 15th I received notice that the sales rep had finally left messages on our phone to call him, which I did late Wednesday night. Unfortunately he was unable to take my call and asked if he could call me back Thursday. After several attempts to contact him on Thursday, we were still not aware if our counter offer had been accepted or rejected.

6. Friday Jan 17th after repeated attempts to contact the original Auto’s Direct sales rep, we decided to call the dealership and asked to speak to a manager, in an attempt to find out the current status of the counter offer. When we contacted the dealership we were directed to who we believed to be a manager at Auto’s Direct. On accepting our call this so called manager then personally took on the challenge of brokering an acceptable counter offer that we would still be interested in, as they had already rejected our counter offer given the prior week.

During the conversation we discussed what we would be willing to pay and what he was willing to accept, the deal was brokered to be that they would give us the $5000.00 for the trade in and the asking price would now be $ 11,995.00. It would not include the entire cost of the repairs but none the less we would accept that offer and agreed to come down the following day to sign the paperwork. Before we ended that conversation we had assurance from him personally that $11,995.00 would be the asking price and that we would receive $5000.00 for our trade in. Only then did we agree to go the following day.

We inquired as to the condition of the truck to ensure it was in the same mechanic state as it was after the mechanics assessment. We were assured that it was fine and that it started each and every time with no issues, and that nothing had happened to it from when we had last seen the vehicle.

7. Saturday Jan 18th: Having been assured the previous evening that an acceptable deal had been brokered my wife and I set out in separate vehicles to drive the 2.5 hours to the dealership to see if the vehicle would start as was promised and to sign the paperwork. We showed up at 9:30am just as the dealership mechanic was arriving and we asked that he start the truck, we also noted at this time that the truck had been left unlocked. Unfortunately the truck did not start as promised, and after an exhausting hour of trying it became obvious that the manager was in error in stating the truck would start. At our initial inspection of the truck we had asked that they NOT USE ETHER and asked in this instance to refrain from using it again to start the motor, but we asked they plug the block heater in, thus letting it warm up, to try to starting again later. In the mean time we retired to the sale manager’s office to discuss the paperwork whereby he then explained he just wanted to look at our trade-in again. We were of course agreeable, as we had fully disclosed everything that was wrong with it, knowing they had inspected the truck at our initial visit before offering the $5000.00 trade in. Our truck was taken for their mechanic for a quick inspection.

We waited patiently for both the [redacted] truck to start and for the mechanic to look at our truck and return it. Finally we became impatient and went to see what the status was with the mechanic. We did query the mechanic as to the condition of our truck and he said that the rocker panels where rusted and one fuel tank strap was in need of replacement. Other than the fuel tank strap, which we were unaware of, we had fully disclosed to the dealership everything about the vehicle and that there was rust in the rocker panels. Having disclosed everything previously there was no need for concern on our part as to the trade in value being altered because as nothing had changed. While there the mechanic was finally able to start the truck, after the block had warmed, and the batteries where re-charged for several hours.

Having the mechanic’s evaluation of our trade-in completed and the [redacted] truck we were looking to purchase running, the manager came to us and then said he would no longer be willing to give us $5000.00 for our trade in and would only offer $3800.00. This of course was contrary to the deal we had already brokered the previous evening and we felt a bait and switch situation was at hand, and rightfully so as there was nothing different to what was originally brokered. If anything the fact the truck would not start would have made a reduction in price prudent for their truck. None the less thinking we would still owe the [redacted] mechanic the $180.00 for the evaluation and the $150.00 to the dealership we did finally haggle a price out to be total of $12,394.00 for the truck where we would get $4250.00 for the trade in and we would additionally give them back $50.00 towards their having to transport the vehicle to the mechanic. Total out of pocket cost of $8194.00 with the trade in. Total cost without the $4200.00 (excluding $50.00 for travel) trade in is $12,394.00

We did sign the necessary paperwork for the truck and we did sign an “As Is” document because we thought we were fully aware of the mechanical issues, having had the vehicle inspected prior to the purchase. We felt we had been taken advantage of by the bait and switch tactic but rather than walk away with nothing and still have to pay the $180.00 to the mechanic we felt that the difference was acceptable knowing exactly what was wrong with the truck and what had to be done to fix it. We then attempted to leave the dealership. On leaving we were stopped by the manager we had been dealing with wanting to know what we were going to do about the $180.00 they paid when they picked up the truck from the [redacted] mechanic. We were completely unaware of this and had assumed we would be paying that so we explained that he would need to contact the mechanic to arrange for that to be refunded and we would pay the mechanic directly. The manager said he would arrange to get those funds back. We then left to drop off the truck at the [redacted] mechanics to have the work done for which we had received an estimate on.

As we did not receive what all parties had originally agreed on as a total cost, before driving 2.5hrs to the dealership, and obviously being a victim of a “bait and switch tactics” we felt the dealership did justly deserve a negative evaluation from us for their actions, of which they are fully aware of and made no effort to address other than to discredit the review.

8. Tuesday Jan 21th work began on the truck for the estimated mechanical work and all seemed to be fine.

9. Friday Jan 24th I received a phone call from the mechanic stating they had put the injectors in and had fixed the oil leak, but on starting the motor they discovered there was now lots of “blow by” coming out of the oil nozzle which was not present during their initial evaluation of the motor. The mechanic was sorry to inform us that the motor needed to either be rebuilt or a replacement motor installed which both would be very costly. On further questioning, as to why this damaged was now detected, he stated it was not present earlier during the initial evaluation of the truck, and that the motor had been damaged during the time it was at the dealership. When we inquired as to what would do this he stated this problem is something you would never see on a motor with the low miles it has, unless something catastrophic had happened to the motor. He also was emphatic the motor was fine other than the known estimated damages when the truck left their lot. On further questioning I asked what could do this and he explained it was likely, and without any other reason that would be viable, the result of the dealership using ether on the motor to start it. I exclaimed that we had asked them NOT TO USE ETHER and this was the reason we had waited so long for the motor to heat up when we bought it rather than risk damaging it. We were amazed to hear the [redacted] mechanic explain that when the dealership’s representatives came to pick up the truck, they were there for over an hour using excessive amounts of ether in their attempt to start the truck because it was so cold. We were also told they even had to borrow the mechanics battery charger to get it going. What they should have done, but did not do, is plug in the block warmer to properly start the motor or ask that the mechanic plug it in prior to them coming to pick it up. At one point the mechanic actually went out to the guys and told them to not use ether as it would damage the motor! Their reply was “we use it all the time”. Without concern they continued to use it until the truck finally did start. We have ample documentation stating that you should NEVER use ether on a [redacted] motor to start it and I quote the [redacted] manual as saying:

“Do not use starting fluid such as ether in the air intake system. Such fluid could cause immediate explosive damage to

the engine and possible personal injury.”

The fact they used ether has obviously damaged the motor from the time we had the truck inspected to the time we finalized the purchase of the vehicle. The fact they not only used ether to start the engine when they picked it up from the mechanic, but also continued to use it throughout the following week thru to Jan 18th when we were there to purchase it. They were persistent with their use of ether in their attempts to start the truck while they continued to show it to potential buyers, even though we had not finalized the deal, and even though we had not heard back from them on our counter proposal and/or they had not returned our deposit. We have evidence of this in the fact the truck was again re-advertised for sale during that time frame and the manager did state while we were on site Jan 18th that they had another offers.

The fact alone we deposited $500.00 to hold the vehicle, the fact we asked them NOT to use ether to start it and the fact the certified [redacted] mechanic asked them not to use ether also, resulted in a case of gross negligence on the part of the dealership in protecting our asset to which we had done everything in our power to protect and evaluate properly.

When we accepted the “As Is” condition for this truck it was solely based on the “As is” condition as we were aware of and stated by a certified [redacted] mechanic. This is a reputable certified [redacted] mechanic, which we had no prior association with before this incident, who had completely evaluated the exact condition of this vehicle prior to our acceptance to the purchase. With that in hand we had every reasonable assumption that the condition of the vehicle when picked up from the mechanic would be guarded and preserved by the dealership to the best of their ability while in their possession. That obviously was not the case, the dealership did not display due diligence in their effort, or care of this vehicle nor protection of the integrity of this vehicle while in their possession, and as a result we now are forced to have the engine replaced at a considerable cost.

On the evening of Jan 14th we called the dealership with this complaint and their exact words were of two generalizations:

1. We had bought the vehicle “as is” and they would not do anything about it.

2. They would not work with a customer that had given them a bad review.

The estimated total cost for all repairs including the long block replacement is $13,500.00 and the replacement cost for the long block is $ 7,744.30 by itself. We can send the estimate for that to whoever needs that. We would like the dealership to pay for the replacement cost in full for the damaged long block that needs to be replaced. This is due to their negligence in maintaining the integrity of the vehicle while in their possession. We are still responsible for and will pay for the remaining work that was done prior to this discovery for which we were aware of as stated in the estimates and only feel it prudent that the dealership pay the difference.Desired Settlement: Due to their negligence we'd like them to pay for the replacement cost of the long block engine. Cost plus labor.

Business

Response:

Autos direct is a Used Car company. I purchased a vehicle from them and while it had a few issues, they showed that they care for their customers by ensuring the problems were resolved in a timely manner. I was very impressed when they agreed to have a mechanical issue fixed at a shop of NY choise. To me a business is defined by the care of their customers. I recommend this Used Auto Dealership because they proved they care.

I would definetly recommend any customers to purchase a vechile from auto direct customer service is fantastic as a customer I have purchased with this one my fourth vechile. Is definerlty a great dealer atmosphere is perfect vechiles are In Great working condition and their prices are very satisfing

First and foremost let me start out by saying I was REALLY skeptical about buying a car from Autos Direct Inc. after doing my research and reading all the reviews, but they had a really nice [redacted] that I wanted and in my price range so I decided to give them a chance. My visit there was not very long. The salesman all worked as a team which is rare in the car business. They listened to me and were very helpful and friendly not to mention funny which made me feel comfortable. The GM was also involved in my purchase after voicing my concerns about the breaks and a tire he agreed to fix before I even took delivery of the vehicle, which was great seeing that my daughter will be in the car with me so for safety issues they took care of it with no hesitation. The finance part was painless I came prepared with all I needed and that made the process a lot faster. These group of people at the [redacted] location are probably the best in the business to my knowledge. Their customer service and team player attitude is what really sold me. I would definitely recommend them to all my family and friends. Definitely worth giving them a chance AAAAA++++++ Thank you! Proud Owner of a [redacted] as of September 2015

Review: Bought a [redacted] on 01/10/2016 from this dealership off of [redacted]. After 2 days of having the car tire blow out while driving it. Went to buy and have the new tire put on the car the next day and was informed there was a 12 inch weld on the rim and for insurance purposes, the establishment could not mount the tire. Our salesman was called and was made aware of the problem. Received a phone call from the salesman 0/12/2016 stating we needed to come back to the dealership sign more paperwork. On Saturday 01/16/2016 we returned to see what the paperwork was for and informed [redacted] about the weld on the rim. He was very rude and refused to talk to us anymore. We were also told that they had no money in the deal to help us with the wheels. Was told told to come back Monday 01/18/2016 to sign the correct paperwork for car because the current paperwork we signed was not for the car we drove off lot and they couldn't find the right paperwork for us to sign. On further review of the contract that was signed, there were 2 different Vin numbers. 1 for an 07 328xi and the other for a 06 330i. The car we had was a 06 325i with a different Vin. On 01/17/2016 we called and advised due to inconsistencies in the paperwork we would like to return the car and get our deposit back in the amount of $1500.00. Our salesman agreed. On 01/18/2016 we returned the car, waited for over an hour and a half to speak to [redacted] with no results, he refused to come out of the back room to talk to us or he would come out and run outside. The police were called on us and we were told to give the keys back and we loose our deposit. A non refundable down payment sheet with my fiances signature was percented with a dollar amount scratched out and changed. They put that $2000.00 was paid in cash, but $1000.00 was cash and $500.00 was card.Desired Settlement: All paperwork was for another car. I don't feel we should be penalized for the mistake of the dealership. I feel they should refund the down payment

Business

Response:

Ms. [redacted] was given a chance to cancel the purchase of the 2006 BMW. However, shechose to keep the vehicle and drive it all weekend putting additional miles on the vehicleand returning it filthy. She will be receiving a refund of monies down less any mileagedeductions and any reconditioning fees. This is being handled by the accountingdepartment and usually takes 10-15 days to process.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Because nothing specific has been said to clarify what the cost would be for "reconditioning" (vacumming the floor mats) and the cost of each additional mile after Saturday 1/16/2016. I will not except any monies received under the amount of $1400.00 which is based on the average cost of a basic vehicle detail and the average cost of over milage fees, total being $100.00.

Regards,

Review: My husband received a flyer in the mail advertising this big promotion down at said car dealership. He also received what looked like a lottery ticket that had a matching row of three sevens on it, and according to the ticket, that meant that we had won $5,000. "Wow," I said to my husband; "look what we have won." My husband told me that nothing in life is free and we probably hadn't won anything. I have been shown this time and time again, the nothing in life is free thing, but I tend to think that I have faith in mankind in general. Also, it being the dead of winter and we have nothing else to do, I twisted his arm, so to speak, and made him go down to the dealership with me. We get to the dealership, and we are directed to a handicapped parking space. We are not handicapped. Apparently, everyone was using it, or so we were told. We went in, and the guy starts writing down the information off the flyer we had. He asked my husband where he was from, and after receiving my husband's answer, he told us where he was from. My husband said that we were on our way to a funeral, so the salesman says that he knows that my husband is not there to buy a car and he intends to get us out of there as quickly as he can. My husband sees someone he knows and goes to talk to him. The salesman tells me that our confirmation number does not match the prize board, and so we did not win $5,000. However, we are eligible to receive a $1,000 gift card. I express my disappointment in not winning what I came there for, but I take the gift card. We go to the funeral, and then we go shopping with our gift card. We get all this merchandise up to the register, and the clerk tells us that we owe $289.00 on a $294.00 purchase. I could say that I have never been so embarrassed in all my life, but that is not particularly accurate, so I will say that I was rather chagrined. We go marching back to the place, and they give us 2 more gift cards. We checked them there; they were $5.00 apiece. We ended up leaving all 3 cards there.Desired Settlement: This is just information for general public use.

Business

Response:

I apologize for the misinterpretation of the flyer. It clearly states the odds of winning.Each recipient is given a scratch card when they present the flyer with any matchingsymbols. The scratch card is matched with a random number printed on a prize board.The consolation prize is a $5 [redacted] gift card. Just as in any lottery type contest, thereis not a guaranteed winner. No purchase was necessary to win. I apologize for anyinconvenience this may have caused. Unfortunately, your numbers did not match theprize winning number and are not entitled to the $5000 prize winnings.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] I appreciate the fact that the business took the time to respond with appropriate action.

Regards,

Review: I bought a [redacted] from this company and end of February and end of March having problems so I've been putting little things into my car myself and now I can't afford this new problem it's a transmission going and I don't know how long it will last I have contacted the finance company they tried to talk get the company he was was to call me back yesterday they never did and he ignores all my text and ignores on my phone messages of love for him so I am very disappointed all I want is my money back. I gave a trade-in of a [redacted] had nothing wrong with it it was just a gas guzzler for me and my job at the time now I'm in a car that doesn't even work basically have to stay in low gear 40 miles per an hour to get to work it takes me 45 minutes on a regular car now takes me two hours to get to work in this car and I'm very dissatisfied!!!Desired Settlement: I would like my money back from everything I've done to the car in my down payment which is my trade-in which was 2700 and I would like to have at least 3500 back so I can put down on a car if they can't do this I will bring it to a lawyer and have already contacted a lawyer but I want to see if they can do this through this way if not the lawyer will be brought in!! I like cash because I don't trust this company give me a check or anything else

Business

Response:

I will need some more supporting documentation to review this matter. First, I will review all paperwork on file to determine whether or not there is a warranty. But I need to know the following information - what type of problems existed at the end of March? Is there supporting documentation for that (i.e. reciepts, diagnostics, etc.)? How do you know the transmission is going? Is there some type of diagnostic for this? What type of routine maintenance has been performed on the vehicle during the time for which you have been an owner? It has been over four months since you have purchased the vehicle, and all vehicles require routine maintenance. It will be very important to provide this documentation to me for any type of consideration.

Also, though a [redacted] was traded in for an allowance of $2700, there was a lien to payoff in the amount of $536.77, your taxes and tags (which were remitted to DMV) in the amount of $387.42, and other items that would not be reimbursable.

At any rate, please provide the documentation I have requested, and I will consider this complaint further. Thank you.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Why should I have to provide them with documents to show what I have put into this car. When from day one from a person who does not know much about cars at that time of purchase the car was jerky and that his service man told me that was normal when now I know talking to 3 mechanics saying that was the first sign of trouble in the transmission.

Tires:$328

axel seal, drain & fill filters, oil change $524

oil changes since time I bought it $600

that all all they are getting from me

I want my money back or I am looking into legal side because I gave them a perfect car and they ripped me off!!

Regards,

Review: I bought a car from this dealership in Feb 2014. I began having car trouble in April 2014. I had the alternator and battery replaced out of my own pocket, which didn't help. So I had to pay to get it towed to an auto mechanic who told me that the computer on the car needed to be replaced. I am a single mother who does not have the extra money to pay for repairs on a car after 2 months of buying it. I went back and forth with the Finance Manager at the dealership who was trying to get me to tow the car from DC to Fredericksburg, which I didn't have the money for, and I would have had to pay for half the part plus the towing fee. I didn't have the money for that. I was told from the person that sold me the car that it had a 90 warranty. Then the finance manager told me I had a 30 day warranty. I was also told that the car was a trade in and that they didn't know much about it but they decided to sell it to me anyway. I stopped hearing from the finance manager and tried to call the general manager for two weeks straight and never got him. My dad had to get involved and he managed to speak with the general manager who was giving him the run around. Finally I was able to get in contact with the general manager who told me that there was nothing they could do. So I was out $1500 for a car I had for two months and I still am responsible for paying the loan off. I think something should be done about this. I spent my hard earned money on a car only to get rid of it after 3 months because I could not afford to get it fixed. Now me and my child are back to riding the bus.Desired Settlement: If I can't get my money back, then I should be able to get a replacement car that's in better condition then the one I had to get rid of.

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that the warranty was good for 30 days and did not cover the computer in the car. [redacted] offered to the consumer to pay for the part at cost and the consumer did not have to pay for the labor but the offer was declined.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

That offer was made if I was able to get the car from to Fredericksburg to DC. While I was trying to find someone to tow the car down there for cheap, my father and I spoke with the General Manager who told me that they wouldn't do anything regarding the repairs, not even the offer that was made to me by [redacted], one of the Finance Managers. So no I did not decline the offer, the offer was taken off the table after speaking with the General Manager. They are crooks. And this isn't the first time they have sold someone a crappy car. They knew the car was not in the best condition and sold it to me anyway. If I had saw all the negative reviews before I went down there, I would have never given them my business. They take advantage of people who really need a vehicle, like me.

Regards,

Business

Response:

When the father of the customer called in, it was my understanding that he asked us to pay for the part and for him to find someone to install it. That was the issue. The offer was not pulled off of the table at any time. We declined the father's counter-offer and maintained that if they would purchase the part (and we would help them to get our wholesale cost on the part), we would go ahead and do the labor free of charge.

It has been so many months, and no further contact has been made, until this complaint. [redacted] could have, at any time, called in and accepted that offer.

It was unfortunate that the vehicle needed repairs. All vehicles, whether new or used, and used being more often, obviously, require a level of repair and maintenance. It is the cost of ownership. We tried to offer a reasonable solution at the time, and it was declined by the father. [redacted] did not call in to follow up on the situation.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The reason I didn't follow up was because the last conversation I had was with the General Manager, who told me that there was nothing they could do. I still have the same number. Why didn't they follow up with me? They could have easily called me as well but every time I would call them, I had to constantly leave messages because someone was always busy. I still have all the text messages and all the times I called them and never got a return phone call from anyone. But my father seemed to finally get in touch with someone. I'm the one that purchased the car and couldn't get anyone to call me back. That is bad business. It's like they knew the car was some crap and refused to talk to me about it so they just gave me the run around and waited until the warranty was up. So like I said, the General Manager told me there was nothing they could do. It's so easy to say that it's unfortunate that the car needed repairs but as a dealership, they could have done a better job at thoroughly checking out the cars so that this could have been avoided. It didn't happen to them so it's easy to say how unfortunate it is. They are not the ones taking the bus everyday and getting home after 2 hours. But that's okay. I learned my lesson and I won't be purchasing anymore vehicles from them.

Regards,

Review: I went over to purchase a vehicle from this company. The first vehicle I purchased the loan did not go through due to their negligence in not getting information to the loan company. I was refunded the $500 that I had put down and went back over to get another vehicle since they had sold the first one I got before I even brought it back to them. I went over and they filled out the wrong vehicle information and it wasn't until I got ready to leave and saw the tags did I realize that they had given me the wrong car, VIN number, etc for the car I was purchasing. I told the sales person ([redacted]) who proceeded to tell me that he was so busy because he was going to an [redacted] concert and he was sorry. So he again filled out the paperwork and I signed it but he didn't have time to give me a copy before I left. When I left I told them that there were issues with the car tires, little did I know that was not the only issues. I had the car for four days and the transmission went out in it, as well as the ball joints, all four tires were bald and many other things. I went back over to have the items fixed and they told me that I would have to wait until September 5th when the loan went through/processed and then the warranty company would fix those issues. This is the only car I have and I have kids that needed a ride back and forth to school, I couldn't wait until then. I asked to have my deposit refunded and he refused and said many vulgar things to me about how bad my credit was, etc. While waiting there from 10am till 2:30pm, six different people come in with complaints about their vehicles not running or having issues and they had just purchased the vehicle. I threatened them with a law suit and they told me to leave the property immediately or the law would be called and they would not refund my deposit even though the loan had not gone through and I had the car less than one week before the transmission, ball joints, etc went bad and they gave me the wrong paperwork on the car I purchased.Desired Settlement: I want my $500 deposit given back to me. They told me to lie to the bank and tell the bank I had given $3000 as a deposit and I told them I did not feel comfortable doing that but he said they do that all of the time. I just want my $500 back so that I can purchase a vehicle to get back and forth to work in. This company is terrible as I had issues with the first loan not getting financed and then when I tried again - the car broke down and I have no way of getting another one without my deposit

Business

Response:

[redacted] did have possession of the first vehicle (a [redacted]) for a little over three weeks. Financing fell through, not because of our negligence in getting information to the bank, but it was due in not being able to get the information from her. Once a vehicle is delivered, it is our ultimate goal to get the deal funded. We do not put $12,000 vehicles out on the road with $500 down and then "forget" to send something to the bank. That is our asset and our collateral until we are paid by them. If I am not mistaken, her paystubs that were provided were out of date, and she gave [redacted] a really hard time about him requesting current ones.

Anyway, when she did return the [redacted], she was making such a scene, and the owner was on the premises and said to give her all of her down payment back so she would just leave. In about three weeks time, she returned for another vehicle. I'm not sure the specifics of this, but I know she had the vehicle for 8 days, and returned it, storming into the dealership one day stating that the transmission went out. The sales manager inspected the vehicle upon return and found it to be filthy, and she had accrued over one thousand miles on the vehicle during the very short time that she had it. Unfortunately, the reconditioning of vehicles is not a free service and certainly comes at some cost. Likewise, you can not expect to come to any dealership, pick out a car, drive it over 1,000 miles, and come back, hand over the keys and say I want to pick another one or give me my money back. At the end of the day, vehicles are machines that need cared for. The customer must assume some type of ownership and care for the vehicle. This time, no refund. Once a problem was detected, it should have been addressed right there, on the spot. It should have been put in writing. I have a whole team of sales people, not only [redacted]. And if ever someone is leaving early, someone else can always step in and take over. Good day.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are lying regarding everything that was said. I gave them every piece of information they requested on the [redacted] and THEY did not get the paperwork to the bank on time. I contacted the bank and the bank did not even know about a loan for it and so therefore I took the [redacted] back. I NEVER caused a scene and if you knew me, you would realize that I don't have it in me to cause a scene. They gave me the $500 back because there was never a deal. I am not even discussing that car at this time because it is over.

Secondly, I did take the car off of the property. I live approximately 60 miles from the dealership. I left the dealership with the car on a Saturday (where yes [redacted] was in a hurry to get the paperwork done and if you reviewed their files you would see that I signed paperwork on the wrong car). I drove the car away from the company and was told to bring it back on Monday and they would fix any issues since the maintenance department was closed. I drove the car Monday, Tuesday and Wednesday to work and to take my children to school. I had my husband take the car on Thursday and he was told that I would have to put the remainder of the deposit down before they would even look at the car. I then called them to tell them that the transmission light was on and it would not go into reverse. I finally got the car back down to the dealership and they basically told me to wait until the vehicle was funded and then I could get it fixed because I had purchased a warranty but it wouldn't be funded for approximately five more days. The car wouldn't even go into reverse. I had nothing to get back and forth to work in. This company was rude to me, would not even let me take the car off the lot. They took the tags off of it and wouldn't let me drive it away...why should they keep my money? Yes I probably put 600 miles on it. I live 60 miles from there and went there three times and back home twice. The car was NOT filthy, it was filthy when they gave it to me, which should of been a sign. I have also contacted the Attorneys General office regarding this company. I believe they are ripping people off and selling cars to people that are problem cars and they know it. I wish the Revdex.com would investigate how many people come in there about the vehicles being "lemons." This company took my $500 deposit and left me with nothing. I told them all the problems wrong with the car and they refused to fix it, stating I would have to pay the additional deposit of $500 and also wait for five days until the "warranty kicked in." If they had fixed the transmission then and given me a loaner I would have been okay with that but they didn't want to do that and they refused to give me my $500 back. As far as me causing a scene, boy do they have that wrong. I would also like to see a copy of the paperwork I signed since they refused to give it to me and also proof that the car was driven 1000 miles by me and it was dirty. I want my $500 back, all of it. They first offered me $250. at first and when I refused to take that then they said well I would get nothing. This company is really hurting the lower income individual. Would love to have feedback of how many people let their car get repossessed due to the vehicle not running from this company. I understand its second chance financing but its not fail to hurt the less fortunate.

Regards,

Review: I was told over the phone from [redacted] that he would sale the truck for under the asking price at $9,000 out the door taxes and title included. He said he had to ask his manager and he said yes. So the following day I went up to the dealership. He then said he never said that and that they couldn't sell the truck for that amount. I then told him it was ok and I did not want it anymore. But he kept trying different ways to try and get the price down to where I wanted it. But I said no and the manager came in and said he couldn't sale it under the asking price. So I said no thank you, the truck had issues with it. But [redacted] xomes back in and says the manager is wrong and still was trying to sale it. I said no thank you and he began asking what was the problem and if he was the reason I no longer wanted the truck. I told him no and that was great at his job but I just didn't want it. He then got mad and yelled at the top of his lungs " You wasted my time and your time and told me to get out and never come back. Then he said good luck on finding your $9,000 car and I gope it blow up on you.

Business

Response:

Autos Direct would like to apologize to Ms. [redacted] for the sales person losing his"cool" with her. He was having a very bad day because of personal issues.However, there is no excuse for this type of behavior. He has been reprimandedfor his actions. The sales person has tried to contact Ms. [redacted] to apologize buthas not been able to reach her. I hope that Ms. [redacted] will contact us for anyfuture automotive needs that may arise. She will be directed to a manager forher assistance. Once again, I would like to apologize for the unnecessarytreatment she received.Sincerely[redacted]

Review: I [redacted] would like to file a complaint against Autos Direct for failure to refund my money for the amount of 1,500. Ive been having problems ever since ive been dealing with this company. When I first purchased the vehicle which was a Chrysler 300c on 8/1/2014 it was supposed to be a 2007 but they neglected to tell me it was a 2004. Then after 15 days of having the vehicle they called me and said I have to return the vehicle because it was the wrong car then after that situation a week of having the vehicle they said they was having problems with the finance company which was Credit Acceptance which my first car payment due on 9/25/2014. So they contacted me again telling me the finance company was taking to long to give them money. So at that point I ask them to refund my money which was on 9/18/2014. Then they again asked me to come do another contact for another finance company which was 9/20/2014 they again assured me everything was final and then after only 9 days of completing the new contract I come home to find them repoing the car. Ive called themseseveral times trying to get an explanation but know one would talk to me. And then I get a letter from them saying I was not getting a refund for no fault of mine. I sincerely hope you can help me with my situation. Thank you for your time.Desired Settlement: Full Refund of my money.

Business

Response:

The above referenced vehicle was contracted and delivered on August 1, 2014. Some of the stipulations provided by the above customer were not sufficient and/or did not meet standards for funding the contract. At that time, [redacted] contacted [redacted] on several occasions, requesting updated documents from her.

We did not receive any update documents. Because of this, we could not obtain financing.

She was then contacted to bring the vehicle back to the dealership. She came back to the dealership in September and stated that she couldn't bring the vehicle back as the temp tags had expired. A second set of temp tags was provided at that time and she was to bring the vehicle back to the dealership voluntarily. She failed to comply with this request. Had she complied with that request, it is quite possible that a portion of her down payment would have been refundable, even though a "reciept for non-refundable deposit form" was in fact signed at the time of sale. It was not until the beginning of October that we were able to retrieve the vehicle.

There became additional costs associated with the repossession, such as towing costs, labor costs, fuel, etc.

Due to all of these costs, added to the reconditioning costs after the vehicle had been out for two months, detail, the depreciation due to mileage accrued, etc., Autos Direct has realized an expense GREATER than the $1500 originally put down on the vehicle. Repossession is the LAST route that we ever want to take, but unfortunately, we were not left with no other choice. The deposit will not be refunded.

Consumer

Response:

The information that they provided it was false therefore I would like to continue with this matter.

Review: I went to Autos Direct to look at cars on Saturday 12/28/13 with my boyfriend and his brother. This was my first time looking at purchasing a car. We saw a [redacted] that looked interesting. After a test drive, I asked for a price quote and a credit financing application to see if I could possibly afford the vehicle. They presented with a stack of paperwork stating that it was a credit application for the bank and that I must fill it out and sign it to see if I would be approved for financing. They also stated that due to my subprime credit I would need to make a downpayment of $2000. They stated that they also needed my bank statement and pay stubs along with $2000 to submit my application for approval. They told me that they would hold the paperwork I filled out until the following business day (Monday) when I came back with the rest of the documents and money. However I was not able to return on Monday due to my work schedule and could not come up with $2000. I received a call on Saturday 01/04/14 from the sales rep asking if I was still interested in buying the vehicle. I told him I was no longer interested in buying the vehicle and I would continue searching for cars elsewhere. The sales rep's response was "ok, thats fine". About 5 minutes later the [redacted]) called me back stating that they already processed all my paperwork and that I owe them $2000. The [redacted] stated I signed the contract and that the funds had already been received from the bank. I called the bank financing department called "Credit Acceptance" and spoke with their "Verification Dept. Rep" who stated they had not yet sent the funds to the dealership and that the dealership stated I had already made the $2000 down payment. I asked if they could cancel my loan application since it was NOT supposed to be processed without my documents, approval and $2000. The Verification Rep stated that they could cancel the loan but first needed consent from the dealership. So My boyfriend, my grandmother and I headed to Autos Direct to speak with the [redacted]. During our meeting with the[redacted] he lied about having already receiving the funds from the bank and stated that I signed a promissory note for the $2000. When asked to present said note, he could not do so. He also repeatedly refused to cancel the loan contract. We promptly left to discuss the matter amongst ourselves. Per my boyfriends advice, my boyfriend and I went to the [redacted] the following day (Sunday). We spoke with a [redacted] regarding the matter and showed him the paperwork that I filled out on 12/28/13. The [redacted] looked thru the entire stack of papers, then separated 4 pages from the middle of the stack and told me that those were the only papers for the credit application. The [redacted] stated the rest of the paperwork was in fact a contract to purchase the vehicle and that I had been tricked into signing the entire contract. Autos Direct tricked me into signing the contract by lying and telling me that it was a credit application for the bank.Desired Settlement: Immediate Rescission (Cancellation of Contract)

Business

Response:

I stopped by to look at a [redacted] . I was greeted by [redacted] (should of known then) , he asked if I liked the car I said yeah its beautiful . I pointed out two scuffs on the paint and he said the detailers would remove that . not sure why you would have a car for sale thats not clean and ready to drive off but hey thats just me . anyways we ran numbers price was way to high , he said it had been dropped down significantly . as I was given the okay to take a test drive so we put the top up just to make sure it works and we noticed right away a cut in the soft top which would explain why the top was down , it was about 1 in length , the car ran great but for the price I was paying I couldnt purchase a car with a hole in the roof , as the paper work began it was addressed and of course they had no idea about it and ensured me that it would be taken care of . as I was rushed thru the leasing paper work the whole office decides to take a break and have a meeting in the back office , mostly talking and laughing I was thinking to myself thats strange they left everyone waiting here for service. as I finished my lease I was told again that I would have my roof repaired thats all I wanted , I wasnt even annoyed by the fact I was asked if I had fuel in the vehicle and when I replied a quarter of a tank it was acknowledged as if that was acceptable . so I had my friend bring the car back as informed them that I would be going out of the country and he was going to be handling it . he was told it was able to be repaired but would cost me 200$ , mind blown... I couldn't believe this place actually made business , I strongly recommend any one considering this place to re-consider. might very well be worst dealer ship in fredericksburg.

Do not buy ANYTHING from these crooks.....especially not the short guy name GARY!...THEY MIRRORED MY MOTHERS CC AND WERE TAKING UN AUTHORIZED PAYMENTS....the car needed serious work ...they put warranty papers in the windows but as u fill out paperwork they make u sign an as is warranty i've been in near accidents as well as my car shutting down while driving they will not fix anything!!!! I put my car in reverse and it drove...I put it in drive it goes in reverse not including it didn't switch gears I had my kids in this car and warned him if myself or my kids was hurt he would be held accountable on a scale of 1-10 its not even a 1 ...autos direct is a rip of! i've repeatedly text and called about this situation...now I was left no choice but to park their car back on the lot and return the keys as well....and deal with the repo they put on my credit!!!

Review: Autos Direct in Fredericksburg, off of route 1, has the worst customer service I have ever encountered. They made an error on prices for a car they sold me, tried to make me cover it after the deal was done. When I told them it was their mistake and I wasn't going to pay it, my salesman, Chris, hung up on me. He was extremely rude with me and my wife after that incident. Also, before the deal was made, there was a sensor that was bad that he told me about and said that he would have it fixed free of charge. What he did not tell me was what I found out through a service personnel. There was multiple problems that they were informed of by their repair department that they decided to keep on the down low. They have hung up on me, not answered my calls after hanging up, and given me the run around. They've refused to fix the problems after agreeing to fix them. This is by far the worst company I've had to deal with. I hope other people don't make my mistake and do business with them.Desired Settlement: I wish for this company to be put blacklisted, and for my comment to be posted on your website.

Business

Response:

The Revdex.com spoke with [redacted] from the business. She states that the issue was with the price of tags and title. The car was purchased in VA but the customer lives in Ohio, there is a difference in those taxes. After this the customer was refund the amount he paid for VA so that he could get this taken care of in the location the vehicle will be located.

I HAD A REALLY GOOD TIME ;D
From the moment I walked in everyone was really nice and was willing to help me even though I wasn't in the best situation, [redacted] was very good at explain things and helping me make things easier for me.
xoxo

Review: My husband [redacted] had gone to purchase a [redacted] back in February. The first problem was they did not give him any papers that he signed. I went back with him and demanded that we had papers for the Truck. [redacted] gave us a folder with papers and we went home. When I got home it was just information regarding where they have taken [redacted]'s Credit information. They changed the amount that he makes in a month from what he told them. Also there was a notice from the bank stating that they will concider the loan if they reduced the price from 14K to 12K. When We came home with the truck we noticed water was on the floor so we took the truck back they said they will dry it out. We also pointed out that the information that they are entering in for his income is incorrect. It's not 5000 a month but 500 a month if that. The one guy RIPED the folder out of our hand and said THIS IS NOT FOR YOU. Then we had no papers again!!!! We went home in a temp car and they called a couple of hours later to say the truck was dried. My husband brought the truck back home. The next day we drove the truck with the family inside we turned the heat on and discoverd MOLD in the ventalation system causing me to have an asthma attack. We proceeded back to the dealer the and we were told by [redacted] that we can return the truck and get our car that we traded off back but we would have to return when [redacted] is in the office which will be the following day. So my husband went by himself to talk to [redacted]. We were told that We could not get our car back because there is a "No Cool Down Clause" and that our car was already paid for by the dealer ship. [Which at the time turned out to be a LIE]. Despite the fact the car made me sick they said it was still a NO COOL DOWN CLAUSE and we were given the option to trade the truck out for another car. So we did. We picked out a [redacted]. The price listed was in the amount of $11,759 less then the amount of the truck. My husband told them upfront that he is trading the [redacted] and had no cash to put down they agreed to that. We went ahead and proceeded with the papers and they put the sale price at 14K and then showed a 1500 Cash in the deposit with the trade in of his [redacted]. We were under the impression that the 1500 Cash was something the dealer was doing to compinsate the difference of the price between the CAR and the TRUCK. We figued we would be payin a bit more concidering we had to go thru the [redacted] Twice at this point. Which brings me to another subject. We aksed for TAGS to be Transfered instead of getting NEW. Well that did not happen. Now the [redacted] is not working only having it for a Month. The computer module has gone out. We took it to the delaership and they are attempting to find what is going on with the CAR. This Car just like the truck is a LEMON. On top of that my husband recieved a call from Auto Direct Stating that we owe them 1500.00. This is unclear as to how we owe? We stated that there was no funds to be put down and we were trading in the 2009. We have refinanced the car thru our bank for a much cheaper rate and we have a paper from their bank ALLY stating that the debt is paid and closed. I'm very disapointed with this whole senrio. I feel that we have been RIPED off and the Dealership took advantage of my husbands because of his disability.Desired Settlement: I demand the stop of the calling for $1500 that was not agreed upon AND the repairs of the [redacted] to be paid.

Business

Response:

With all due respect, this is one of the most creative ways I have seen someone trying NOT to pay their balance due. Our policy is to give copies of everything to the customer upon signing. Perhaps your husband forgot these papers. And if you were able to go in and get copies the very next day, as you say you did, then it is QUITE likely that he forgot. You were not given the run around, by your own admission, Jeff handed you a folder with the paperwork.

The "temp car" that you were provided was a courtesy to you. You stated at that point that you had NO MONEY down, AND that you told the sales staff that you only make about $500 per month? Why would they let my collateral, a $10,000-$15,000 asset, drive off the lot if they KNEW the income situation or that there would not be ANY money down?

May I ask, HOW did you discover MOLD in the ventilation system? Do you have a quote from a service/repair shop? Do you have photos depicting any type of mold, etc?

Despite that fact, it looks like my sales staff were willing to work around that issue and pick out a different vehicle. (That [redacted] has since sold, and we haven't had any complaints from the buyer about smell, mold, water, etc.)

Regarding the $1500 down payment, the price of the vehicle was a bit higher and ALSO, what you are not mentioning regarding your trade in is the fact that you were upside down in this loan. Severely upside down. That means you owed way more to the bank than the car was worth. Some of the negative equity could be built into your loan, the remaining was to be your responsibility and we gave you time to come up with the funds. Again, this was a COURTESY that was extended to you.

Several months have passed, we have not received any complaints regarding your [redacted] UNTIL my accounts receivable clerk called your husband to inquire about the BALANCE DUE. She was treated with complete disrespect, he stated that he didn't owe us any (explicit) money, that the car was a piece of junk and was currently IN THE JUNKYARD. Not likely for a [redacted], but we've heard it all, especially when calling to collect balances past due.

Then lo and behold, the very next day, there is a complaint from you on the Revdex.com website. Your finances are your personal business, but I find it odd, that you are alleging we committed some type of fraud to get this loan for you initially, but that you were able to get the entire loan refinanced within a month or so? This is all highly doubtful and sounds to me like you are grasping at straws to get out of paying what you owe. I know about the integrity of my company, I stand behind my salespeople and my inventory. I value all of my customers and if ever they are having issues with their vehicles or some type of financial hardship wherein they are unable to pay their balance, I do what I can within my means to work with them. However, when people spread blatant lies about my business or customer service, situations that I KNOW can not be true, I take the offensive. Your balance is still due. I will NOT be contributing anything toward repairs that may, or may not exist. According to the owner of the vehicle, it is sitting in a junkyard somewhere somehow.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Wow I have never felt so defamed in all of my life. You
are right my finance is my business.

Yes! My husband told the guy who handled the financing that the
amount was wrong that it was $500.00 not $5000.
We figured there was an extra 0 added that was in error. That is when the documents that were provided
to us where ripped out of our hands. We
were told by the financial guy “These are not for you and he ran right back
into the building”. At the same time
this was a Friday Evening and we were told they will dry out the truck because
water was found in it from them washing it as we were told. That Temp car was provided as a courtesy to
us I agree. After a couple hours we returned the car and
picked the truck up because it was ready and dry.

How I know there was MOLD in the ventilation System? We went to go somewhere that Saturday turned
on the heat. The vent blew right in my face. There was a strong smell of MOLD and Mildew
within a Minute I took on a full blown Asthma attack. Having to use my inhaler I could not get back
into the truck. IM HIGHLY Allergic to
MOLD. YES I have doctor’s notes to prove
that. That is how I knew there was mold
in the system. Do I have pictures of
the mold NO. BUT… I DO HAVE PICTURES OF
THE WATER THAT WAS FOUND ON THE FLOOR AFTER IT WAS SO CALLED FIXED.

Yes your staff was willing to work with us to purchase
another car off your lot. Thus is after
we requested to get our car back and was told that is a NO GO because the car
was already paid for to our bank. Which
turned out to be a lie. We had to come
back two weeks later to see what was going on that the payment was not made and
found that nothing was taken care of. So
we were lied to there. After that was
resolved. We thought we were done.

My Question to you. If
the car that we traded as you said [sic] “Severely upside down” Then
why did you not let us take it back upon returning the molded truck?

Also the price of the truck was marked at 14K the [redacted] was marked online as 11K. For some reason my husband was charged $16,384 BEFORE THE FEES. Why was it advertised at 11K at the time and
now he was being charged $16,384? This
is false advertisement on your website if you ask me.

The [redacted] broke down two weeks ago. Like I stated in my previous message my
husband has a disability and gets worked up easily. But I did hear the tail end of the
conversation when he told the clerk “It Belongs in the Junk Yard.” Do I have receipts to show it had to be
repaired YES I DO!

Also YES I DO have proof the car has been refinanced. I’m sorry you have such disbelief Not only
did we refinance it we knocked the interest rate way down and took off a whole
year.

I still do not understand something’s myself…

I have to say you did bring up a GREAT QUESTION… Why did your staff let someone walk off with
your collateral if they did not check for proof of income? Why did your staff not check the proof of
income? Every time I have purchased a
car in the past you always provide proof.

If there is supposed to be a down payment why was the funds
not collected upfront before allowing someone to walk off with your collateral? All funds are always collected upfront hints
the term “DOWN PAYMENT” It’s not an AFTER PAYMENT.

My husband in NO WAY miss guided your staff. I watched him tell the financial guy that he
had put down the wrong amount. He
pointed it out to him in the parking lot.
That is when the papers that were provided to us where taken away.

I’m still unclear as to why we owe $1500.00 He told the guy and
I witnessed this that he had NO DOWN PAYMENT and was going to finance it
100%. Also why was the amount not brought up prior
to the sell ? and like I said why was the funds not collected then?

I would like to have the $1500.00 Dismissed. Any payment that is a Down payment is made upfront. Nothing was mentioned and like I stated we were under the impression that the 1500. was placed to take off the difference of the sales price which was still way over the amount that was listed online.

Regards,

Review: I purchased a car on February 9, 2015 and was financed through one of their companies,but the apr was too high. I went to my credit union February 12, 2015 for financing and got approved for a lower rate. On February 13, 2015, Autos Direct accepted the payment from my credit union. On February 27 2015, Autos Direct informs me that the contract with their finance company had been finalized before they received the check from my credit union. Therefore,they refunded the check. Since then I have been back and forth trying to get Autos Direct to submit cancellation forms to the warranty and gap companies so I can proceed with refinancing through my bank. When I call, I'm told the finance manager isn't in. I went by 4 times the week of March 2, 2015. I had an appointment set up on Monday, March 09, 2015 at 1:30 pm. When I arrived the [redacted] wasn't there. He kept me waiting for 1 hour and 45 minutes. Then when he came in, he left me waiting another 15 minutes while he chatted with his coworkers outside. I did get one form filled out for the warranty, but the company who handles the gap insurance is telling me the haven't received my contract from Autos Direct, therefore Autos Direct can pull the contract and terminate it. Yet, Autos Direct is saying the contract was sent on Thursday March 5,2015. Autos Direct is giving me the run around and they have not been honest They customer service is lacking. I just want this issue resolved, so I can get my car refinanced.Desired Settlement: I would like the 1,075 dollars for the extended warranty payment and the 400 dollars for the Gap insurance payment refunded back to the loan so I can refinance my car through my credit union.

Business

Response:

Hi [redacted],

This is probably the worst dealership that I have ever been to. The pictures that they take to put on their website are taken at perfect angles to hide all of the flaws of the vehicle. They absolutely try to disguise flaws. Some parts of the vehicle that I looked at inside are held together by masking tape...I wish I was kidding about that. Many items inside the car were broken, and again we're not disclosed. The vehicle was unsafe to drive, which I found out while test driving it, yet it had a fresh inspection sticker on it. Overall this is a very sketchy dealership filled with beat up cars that the staff could care less about. You can tell that by looking at all the filthy cars on the lot. Many cars had price stickers on them "ready" to sell but were filled with trash on the floorboards. I would not advise anyone to purchase a vehicle from them.

Review: Autos Direct is running a mail game called Monte Carlo, the game piece said that I had one $5000 and needed to bring it in. Once they found out that I was not currently in the market for a vehicle, they took my game piece, said that it only qualified for a gift card and rushed me out the store. Checking the gift card when I got home determined that it was only worth $5.Desired Settlement: I would like my winnings of the $5000 cash.

Business

Response:

I apologize for the misinterpretation of the flyer. It clearly states the odds of winning.Each recipient is given a scratch card when they present the flyer with any matchingsymbols. The scratch card is matched with a random number printed on a prize board.The consolation prize is a $5 [redacted] gift card. Just as in any lottery type contest, thereis not a guaranteed winner. No purchase was necessary to win. I apologize for anyinconvenience this may have caused. Unfortunately, your numbers did not match theprize winning number and are not entitled to the $5000 prize winnings.