Autos Direct, Inc

Review: I went with my son to purchase a car . he found a car. During the paperwork I noticed that [redacted] gave me 2 warranties. He had me initial. 1 as he thtrew several more papers at me. He then said " Its christnas and To help you we are gonna set your payment to the 28th of December" .we drove the car home when we detected an issue with the transmission.The car wouldn't shift and we where nearly killed boy a tractor trailer. we texted [redacted], in which we have may texts , most he ignored. Finally, I was instructed to take it to the [redacted] dealer. They told me that the car was not safe and that there where so many problems that I should return it or trade it. I was able to make it home and text [redacted] and told him that I was returning the vehicle and that it wasn't drive able and the warranties where'n even valid. I hadn't had the car a month and definitely couldn't drive it. On 12/18/2015 they marked my credit with a repo.. I'm getting a lawyer ASAP. Its not a repo if your returning it is. It can't be driven.Desired Settlement: Remove this item from my credit

Business

Response:

To Whom It May Concern: This response is in regards to Revdex.com

Case# [redacted]. On November 27, 2015, a 2013 Nissan [redacted] was sold to

Mr. [redacted] not [redacted] who has filed the Revdex.com complaint. Autos Direct

does not have any contract with such customer. If Ms. [redacted] is referring to

Mr. [redacted] who did purchase a 2013 [redacted] on the above mentioned date, that

vehicle was sold AS-IS and absolutely nothing was promised to the customer per

our documents, secondly not to mention that we do not have any purchased

service contract by the customer. Vehicle was sold AS-ls with a valid safety

inspection. As far as us being is, this is a loan, which means for your

personal information, that it belongs to the lender that gave you a loan. When

you miss your first payment it becomes an account not paid as agreed. In other

terms, you are in bad standing with such lender and in default. Autos Direct is

not a bank. [redacted] is not a purchaser here. Please remove this complaint

as you do not have a contract with Autos Direct. Vehicle was sold AS"IS,

no service contract, and the loan belongs to a bank. Please refer to them if

you would like to have things removed from your credit.

Review: When I went to this dealer, I was first of all surprised to see that none of the cars had prices on the windows. I was told that I would receive 2,000.00 from the dealer if I were to buy a car. Now, I would either receive that in cash or towards the car. A salesman came in, and told me the monthly payments, and the 72 months, and then came in with a paper showing the purchase price of I think it was nearly 19,000.00. The GM said that they took the 2000.00 off of the pre-existing bank loan balance. Why should I have to pay that bank loan balance? The price charged is way above the fair market value which if in clean retail is listed as 16,890.00, but the car was not in clean retail condition. It has a dent in the right side rear panel, a scratched up bumper, a broken mirror frame, other dings and dents. Average price for this make in the area is a little over 13,205.00, [redacted] list it at 13,194.00.Desired Settlement: I think that I should be charged fair market value and not have to pay a balance on a loan that I never owned. I would hope the dealership would see that I was no doubt overcharged compared to the prices in the area, and NADA, and KBB averages. I looked up 20 cars, same make, same year, same model, and at all those different dealerships, they were advertising the car at the fair market value. How come this dealership is the only one of at least 20 other dealers in this area to charge 19000.00 versus what all the other dealers are selling it for.

The contract needs to reflect fair market value for the car, and that is what I hope occurs. The GM said they went by NADA, this car is above average condition, but under clean trade in condition and NADA price report says it is 13,900.00 - 14,425.00 and even this is higher than the national average for the price paid on this car.

Again the dealer should do what is fair, and rewrite the contract to be for the fair market value of the car.

Business

Response:

To whom this matter may concern,

I highly recommend this place of business if you're looking to purchase a vehicle. The staff is very friendly and knowledgeable.

Review: I purchased a 2010 [redacted] from Autos Direct inc in Falmouth va 22405 in June 26, 2014. I called and called about them fixing my tires and I finally after 3 weeks they put tires on (I was promised brand new ones and I didnt get) then I called about my tags on July 24 2014 because my tags died on July 26 2014 they told me to come in Monday July 30 2014 when I got there I was cused at was told they would call the law on me and never got my tags I got here and they come and took my car and called the bank and cancalled my loan with them and they wont give me my down payment back. The guy that done my paper work was fired for embellzement which someone stole my down payment.Desired Settlement: Would like my money back and they to be shut down because im not the only one this is happen to

Business

Response:

This vehicle was sold to [redacted] on June 24, 2014. [redacted] was approved for financing based on the information she provided on her application. She took delivery of the vehicle and was driving it for about a month, during which time our funding department attempted to obtain her paystubs for her proof of income. The paystubs that were provided were out of date. [redacted] refused to comply with this request and failed to provide any solid proof of income within the required time frame. Because of this, her financing fell through. When this occurs, it is imperative that the dealership recovers our collateral as soon as possible to avoid additional loss, wear and tear, mileage accrual, etc. I am not aware of anyone cursing or otherwise disrespecting [redacted]. Although I will say that when customers become confrontational on the property and refuse to comply with the necessary paperwork needed to fund their loan, employees will at times become defensive and confrontational themselves. This is not acceptable behavior by any means, but my employees are only human and can only take so much abuse before they start dishing it out themselves. I am certain that [redacted] was not cursed for coming in and turning in the keys.

It is true that the original salesperson was terminated. And it is true that we discovered theft. We also discovered that he was conspiring with customers to defraud the dealership and our lending institutions by stating they made more income than they actually made. We have an absolute zero tolerance policy for this fraud, and we had to back out several deals when he was terminated. There is a court case pending, and I am not at liberty to provide any additional information, but the company has been through enough. With regard to a down payment refund, [redacted] had the vehicle for one month. She had full use of the vehicle for this time. Furthermore, there is a processing fee of $399.00 which is not refundable once the processing of the deal has begun and has been in process for thirty days. My system shows a total of $300 cash down. This is what the dealership actually received. [redacted] was unable to provide a cash receipt (not a copy of the buyer's order) for the amount she claims she put down. If I have proof that [redacted] put $500 cash down as she claims, I will consider refunding the down payment, less the processing fee of $399. Even if she has no written receipt, I will consider a simple ATM withdraw receipt or bank withdraw receipt within the time frame she bought the vehicle (3 day window) as proof and refund $101.00.

Review: 3/21/15 went to purchase car - sales associate gave cost of 8995, adv'd associate had pre-approved loan from VACU under my father's membership. Bank was closed at this time. Sales associate had me sign paperwork for loan through one of their companies with huge APR with understanding that upon arrival of check in early part of following week the other papers would be shredded and my credit would never be run. Also had me do downpayment of 750 on bank card with understanding would be refunded upon presentation of check (this was returned to me 3/24). On 3/24 while at bank - loan rep needed copy of Buyers Order - sales person sent over buyers order listing 8995. Bank cut check. Took check. Went inside to give to them - manager acting ballistic - told me I couldn't have car - had personnel rip temp tags registered to my by DMV from the car and block me in with other vehicles - not permitting me to leave. Called police - they said civil - my Father came to get me and owner of company said if my dad gave them 3k more on his card I could take vehicle. I then had to go back to bank to refinance car at 11995 - made me sign new docs while in tears under complete duress. Now am receiving multiple calls from company accusing me of illegal trade in because they cant find the title to my trade in. Told me they were going to bribe me (their words, not mine) with 100 to go take off work to assist them in finding title information for title and car they have had since March. Also, they refused to give me [redacted] even though posters on wall assure they will. Additionally, they ran my info through about a dozen different companies for credit AFTER they were paid in full and then some. They were to put new tires on vehicle - in 1st signed contract - have refused to do so.Desired Settlement: I want my 3000, something extra for the stress and duress, and my new tires - there is no way the inspector did his job - even they admitted that they were dry rotted and did not have adequate tread per the law.

Business

Response:

Revdex.com spoke with a representative of the business who stated that the customer was given an incorrect buyer's order when the salesman made a mistake, she later brought the check in for the amount of $8995. The business stated at that point, they were going to cancel the transaction because they couldn't allow the vehicle to be purchased for that low, and that their paperwork states that they have the ability to cancel a transaction anytime at their discretion. The business states that the customer then called her father, and the father paid the difference in the purchase price, and that the transaction went through. They did not hear from the customer again about this issue until several months later when they attempted to secure the title for her trade in. They state that they were not able to get it clear because of a previous loan that had not had the information updated, and they requested that the customer try to resolve the title issue with the business where the loan was taken out. They stated they did not try to "bribe" her, but that they did offer $100 for her time to get the issue resolved.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] I attempted to reach the owner at his other location the following week and did not receive a call back. When I picked up my plates I made them bring them out to me because I wouldn't pull all the way into their property, they told me the previous manager was a jerk and was gone and no one would try to block me in or do anything to me, I arranged it so I would not have to be in their establishment out of fear. I discussed in depth and was assured a call back. The salesman who sold me the car was present with the new manager at the time. Obviously the customer is not at fault and should not be penalized if the salesman remains employed there yet the manager who caused all this was fire. 'Bribe' was the specific word used by their representative on the call.

Review: I purchased my [redacted] from this car dealer on May 6, 2014. [redacted] was good getting me into the truck but after that the nightmare begins. I called [redacted] to see when I could get the stuff fixed on my truck no return calls. Called and talked to [redacted], he got me to [redacted] who kind of helped but it was a joke. First, whom ever the emissions person is passing Auto Direct vehicles, the need to be investigated. My single light was out (Prime replaced), my break light was out (I paid out of pocket), just noticed my reverse light is out (Going to get today). The issues reported to them was 1. service park assistant light is one 2. My back camera is not working 3. Defrost on back window is completely broken 4. The back window does not work from the back, it only works from the front drivers window 5. My front door is seeking 6. When I come to a stop my truck is jumping. I called and talked to [redacted] he told me they would start to fix my car when I give them $500.00. I do owe a promise not, My car may cost more then what I owe. Why would I pay you and I am having vehicle issues and then you don't fix my stuff. Why would I pay you to start fixing on a purchase that should be fixed. My tags have not been processed, I just contact DMV and I am contacting the funding company. Not to mention if I, have some fraudulent information on them and I am ready to report them. Before I reported them to the BBA I gave them a chance to work with me and I warned them that these will be escalated to the highest level. So I have no tags, they are not in DMV system, my tags expire 6-6-14, my truck has not been fixed with issues. DO NOT BUY A CAR HERE, THEY ONLY WANT YOUR SELL. It has been 3 weeks not call about fixing my truck a all.Desired Settlement: Once my truck is fixed, I will do my part. Or it will be a even settlement give me my tags if my truck cost more to fix I will get it done. I know my work is more than $2000.00.

Business

Response:

I have been dealing via private email with [redacted] She has paid partial balance and she has her tags. I have received a short list of items from [redacted] and have agreed to participate in the repairs. After a rough estimate from my service supervisor, I have determined that the cost of these repairs should not exceed $750. [redacted] is to get estimates and as she has the work performed, I will take the amount(s) off of her balance due. I believe we have come to a satisfactory agreement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

we have resolved the issue, can you please close.

Review: Autos Direct posted a vehicle on their website claiming that the vehicle had certain features and equipment that it flat out did not have. The [redacted] (18,000 miles) was listed as having navigation. However, with a check for the purchase price of the vehicle in hand, and after nearly an hour drive to get to the dealership, this was not the case, the vehicle was not equipped with navigation. In addition to the vehicle not having the advertised equipment, the vehicle also had mix and matched tires, with at least two of them being bald; they more than likely would have failed the VA State Vehicle Inspection. The dealership essentially ignored my complaint regarding the fact that the car was lacking what its own website said it had in regards to the navigation system, but on the issue of the tires the dealership offered to provide four new USED tires at $35 each. I informed them that I would not pay them to replace the tires with more used tires. Their final offer was to take $500 off of the price of the car, however I declined; feeling as though this was a subpar business, and that I could do much better elsewhere. I was also informed that the vehicle had been cleaned and detailed, however the condition of the vehicle proved otherwise.

While accidents may happen, a business must maintain a certain standard of professionalism and accuracy for the products they sell. While I am uncertain if this was blatant deceit or an accident, it was certainly unprofessionalism at its finest.Desired Settlement: I am not requesting anything. However, I want people to think twice and avoid this business.

Business

Response:

I have reviewed the complaint made by [redacted]. It was an error on our inventory manager's part listing "navigation" in the options list. We do have a large inventory, and at times, these types of mistakes happen. When [redacted] came in to speak to[redacted], the first thing he brought up with the navigation. [redacted] apologized and stated it must have been a mistake. And everything that was stated in the complaint afterward was true. He noticed the mismatched tires, we offered to replace them with good used tires, to which he declined. He wanted new tires. So, in order to make him happy, we offered to either (a) get the new tires put on that day, or (b) give him $500 off the price of the vehicle to do it on his own in his own time. He declined, and left the lot. I'm not sure what else could have been done to make him happy, and I do not think that he was looking for us to remedy the situation - but we tried. [redacted], I formally apologize on behalf of Autos Direct, Inc. and hope you had luck finding the right vehicle for you.

Review: I purchased an [redacted] from this dealership on Sat. August 17, 2013. I drove 3 hours to look at the car and make the purchase. I was told over the phone the car was in immaculate condition to be used. Sales Manager [redacted] stated the car would be fully detailed and filled up with gas. When we arrived the car was not detailed or filled up with gas. The tires were almost completely flat. I test drove the car and noticed the low pressure light was on along with the master warning light for the tire pressure sensors. I was told by [redacted] that once we pumped up the tires and drove 20 miles the light would go off. On Tuesday I took the car to a rim and tire shop where the sales person told me there wasn't any sensors in the tires. I called Wednesday and told [redacted] about him telling me a lie and the light did not go off as he stated and there wasn't any sensors in the tires. I asked for them to purchase them for me and I will take the car and have them put on. He told me he would order them but I would have to pay the 120.00 he found them online for. He kept telling me I got a good deal on the car and what more can I ask for. The car was not in the condition I was told. I told him I won't pay for a part that was supposed to be on the tires and is required for the light to go off and he told me the light would go off.That's the reason I purchased the car and drove home that night. He is refusing to work with me and resolve the issue he misrepresented to me at the time of saleDesired Settlement: I would like a check refund in the amount of 120.00 for the tire pressure monitor sensors plus 80.00 for installation of the sensors.

Business

Response:

Dear [redacted]:

Per our conversation earlier regarding the above complaint involving [redacted], attached please find the supporting docs. [redacted] did purchase the car as-is and was given a significant amount to reimburse her for future necessary repairs on a "Goodwill Repair Acknowledgement" form. The amount she paid out of pocket for the tires would be more than covered in this [redacted] disbursement. I would offer to reimburse her for the tires, but I would need this form to be canceled out first....and I'm sure [redacted] would rather me follow through on the Goodwill Repair. I will send out the check once this claim is resolved and I have a full release signed.

Review: Told [redacted] AD salesman I didnt have good credit He assured me that wouldnt be a problem. I would be approved test drove [redacted] It ran great and had low milage I put 1500 down did all paperwork insured it full coverage and was allowed to leave with car 2 weeks later Mason calls me in to sign with another bank due to denied loan 2 more weeks Mason made me appt in office to do yet another loan app He wasnt there so I asked other rep if he could help me. He said paperwork was not there I called and left messages for Hason and didnt get response and no one else wanted to be bothered then 1 day woke to car being towed and they said if I gave up key they would let me get my things out of car they did not Went to AD on lafayette joey another rep said I couldnt have new loan even tho sign out front satd all approved I asked for my 1500 deposit back he said I defaulted BS because I never had approved loan and he said I had 10 days til car would be auctioned and I would be responsible for balance of 4800 plus repo fee im still in shock and it cost me my job ADthe worstDesired Settlement: I would like my 1500 deposit back they cant keep car and deposit

Business

Response:

December 7, 2015To Whom It May Concern:I am writing in regards to case number [redacted] regarding [redacted]. Ms. [redacted] purchased a [redacted] from Autos Direct on August 5, 2015. Unfortunately, we were unable to obtain financing on this vehicle for her. Numerous attempts were made to contact Ms. [redacted] to let her know that the vehicle needed to be returned to Autos Direct. However, calls to the numbers she provided us were never returned. I also tried to contact her at work. However, she was not there.Ms. [redacted] should have been aware of the problem as she never received any information as to making payments on the vehicle.Also, she was driving on altered 30 day tags as you can see from the attachment. I am also including an attachment showing the right of repossession that Ms. [redacted] signed when she signed the paperwork for the [redacted]I understand Ms. [redacted]’s frustrations. However, at the time of purchase the [redacted] had 64,866 miles. When it was back in our possession, the mileage was 69,215. This difference of 4,349 miles at 18.5 cents per mile, the Virginia allowable charge, repossession fee of $350 and $300 restocking fee to clean and prepare the vehicle for sale equals $1,754.57. Therefore, Ms. [redacted] has an outstanding balance owed to Autos Direct of $254.57. These are unfortunate and unforeseen circumstances for us as well. We are in the business to provide reliable transportation and help our customers. However, this was not possible in this situation.Sincerely,[redacted] AUTOS DIRECT, INC.

Review: The dealership provided me with a 6 month warranty on my vehicle. I recently had a repair that needed to be performed. When the mechanic tried to file a claim for the warranty, the warranty company could not find an account under my name. therefore, I called autos direct since they setup the warranty. They assured me the issue would be taken care of within an hour. Later that day they stated they had taken care of it. As of this morning, the warranty company still has not received anything from the dealership concerning my warranty. This is not the first time they dropped the ball. They initially never sent the payment to the lienholder for my trade in.only weeks later after I got a call due to a missed payment did they finally send in the payoff amount.Desired Settlement: The paperwork needs to be provided immediately to the warranty company by autos direct, rather than weeks from now, if ever

Business

Response:

Hi [redacted].

I met with you a couple of weeks ago, and trusted that my sales [redacted] would rectify the the situation. I did not know that you were still having issues, but I hear your complaint and will do some further research on the matter and come to a solution that will be satisfactory to you. With regard to the vehicle that was purchased from you, it wasn't actually a trade-in, it was purchased from you outside of this purchase, and as such, was not entered into my system properly where I could see it and pay for it. I believe that I resolved that situation with you and the bank received their funds and have released title to me. I will be in contact with you shortly regarding your warranty. You may reach me directly at [redacted] if you have any questions that come up in the meantime.

Consumer

Response:

The business has offered to repair vehicle in reference to complaint ID [redacted], and I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Do NOT purchase anything from these crooks! Vehicle purchased 3 weeks ago, for $11,000, only to find out that it needs $9,000 in repairs to even be safe! Management is giving me the run around and not returning my phone calls.

Review: Saw a [redacted] for sale online and called to ask about it. Was told it was excellent car, had been sitting around awhile, was having a new convertible roof put on, and the price was $2995. We went back and forth about different aspects of the car, decided on the price stated previously, we would put down a $500 deposit, and they would finance the rest. Told them we would be down via [redacted] train to pick it up on 2/21, and asked what we needed to bring since we would be 250 miles away from home. They gave us a list and we thought we had an agreement. Called them yesterday to finalize the deal, and was told that the price was now $4995 because they were putting a top on it (we were told the original price included the new top), and were told that now we had to put down $1500.[redacted], the salesman who we were dealing with, became very agitated when called on his "miscommunications" to us, and in separate conversations we tried to make a counter-offer to get the car. He said he would consider the offer, and then we asked him if the car was inspected and how mny miles had been put on the car since the inspection. He hemmed and hawed and said he would get back to us, at which point my husband told him he would make one more offer when [redacted] called him back. In the meantime we called the body shop and found out that information in 5 minutes, from a very nice gentelman named Rick. We called back the dealership, asked to speak to [redacted] (our salesman) to make our final offer and he told us the car had just sold. We were very upset since we had asked legitimate questions, had a deal on the table, and were treated by [redacted] as if we were out of line for asking questions about the car, and also because we called him on his lies to both of us. We would never think to do business with this outfit again since we trusted them to tell us the truth in lieu of being able to see and test drive the car. [redacted] at one point did hang up on my husband when asked to repeat his offer.Desired Settlement: We simply want an apology for the lies we were told and for the way the salesman mishandled our transaction.

Business

Response:

Revdex.com spoke with the business. The customer wanted the price that was advertised but also wanted the business to cover issues with the car but still sell the vehicle as the price. The business decline their requested and the vehicle was sold to another customer. The business is sorry for the time spent researching the vehicle.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We were initially quoted a price and told that it included the new top that was being put on at that time. When we found out that was a lie, we offered $1200 more dollars to cover the new top (their new price was $2000 more to put on a new top). We were then told it was sold. I called for two weeks after that and was told the car was still available, had not sold, and the top was not put on but we could put down a deposit and they would put the top on. By the way, the advertised price on Auto Trader, which is where we saw the original ad, still had the lower price. It is a game to get you in the door and then sell you something else. And the car is STILL not sold. They are liars, and it was a very unsettling experience for us, considering we had made plans to travel the very next weekend to Virginia to pick up the car. We would have been stuck there with no way to get home., other than to buy one of their other vehicles. Shame on them for scamming honest people who just wanted a fair deal.

Regards,

Review: I bought a car from them on july 25 2014 and paid cash and was told I would have my title mailed to me in 2 weeks because my mother is very ill and I cant leave her alone so I wouldn't be able to come back to get it and they said oh that's no problem we will mail it my 30 day tags run out on sunday aug 25 2014 and I need these I have left one message on the answering system and since then I get a recording that the phone is not in service so I faxed them a letter today stating that I need the title so I can get my tagsDesired Settlement: I need my title

Business

Response:

[redacted]:

I understand your concern and thanks for taking the time to reach out to us. I actually have notated on your file that you have a balance due of $1,000. At the time of sale, we collected $11,000 cash and $1,398 on a credit card. Your credit card was supposed to be charged in the amount of $2,398.

We have been trying to reach out to you for a couple of weeks now. Initially, when we called the phone number listed in your file, we were hung up on. And since then, there has been no answer.

I will be happy to release your title, and even overnight it to your address, however, I will need the $1,000 balance on your account to be cleared up first. Thankyou. Hope to hear from you soon.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To Whom This May Concern,

I am writing in response to the ID [redacted].

The response the Dealer Autos Direct is claiming that I owe them $1,000.

I would think they would have made a call to me immediately about that if that were the case. I have no cell service where I am taking care of my mother, not only that there is voice mail that I do have someone check regular.

I have attached the Buyers Order and I don't owe anything. I cannot believe I am being involved in some type of scam or something.

I kept up my end of the deal, I don't have time for this my mother is dying and I need my title so that I have transportation.

Regards,

Business

Response:

[redacted],

As soon as the discovery was made that you DO in fact owe $1,000, we did attempt to call you immediately. You purchased the vehicle on a Saturday. Your Buyer's Order reflected that you paid $1,000 cash, then $11,000 cash, then $1,398 on a credit card. You were helped by [redacted]. We discovered that an error was made because when you initially looked at the vehicle, you were going to put some money down and come back with the rest later, in cash. (Per [redacted]) So as he was loading your deal into the system, he put $1,000 cash (even though he had not received that amount from you yet). He said that you then decided not to leave and get more cash, and to go ahead and put the balance on your credit card.

He explained that he got busy with other customers and had [redacted] finish up the paperwork with you. He directed her to collect the balance due from you. She thought he had already received the $1,000 cash, which he did not. This entry was made into my system in error. She proceeds to collect $11,000 cash from you, and run the balance on your credit card ($1,398). I was searching for the $1,000 cash deposit, when we discovered the error that had been made. [redacted] called the number listed in your file IMMEDIATELY once we discovered the error. The phone was answered by a woman who abruptly hung up the phone on him when he stated who he was. When he tried to call back (on SEVERAL occasions), the was no answer.

The fact of the matter is, you should know how much you provided. If you do have another receipt for that extra $1,000 you say was collected, I would like to see that. It was an error that was made and not deleted from the system. That does not mean that you do not owe the balance. My records reflect that we collected $11,000 cash from you and $1,398 on a credit card. [redacted] was supposed to have charged your card for a total of $2,398 but did not. Aside from your buyer's order (because even if there is a substantial promissory note, once it is entered into the system, it will zero out the bottom line balance), if you have a cash receipt (we always provide those separately) or a credit card receipt that shows you have already paid the balance, I will have to move forward and collect this. I am not in business to scam anyone, we have been around for quite some time. We do a very large volume of sales in the area. I wouldn't want to accuse you of realizing the mistake, knowing how much you actually came out of pocket for the vehicle, but trying to get away with not paying the other $1,000 because you can (and scamming me). We have been trying to get a hold of you, and to be honest, after a full week of trying and absolutely no luck with the phone number you provided, I instructed [redacted] and [redacted] to just wait until such time that you called in for your title. It seems very strange to me that you would choose to take this route first, as if you were wronged.

Again, once your balance is cleared, I will be happy to overnight your title to you.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,