AutoSave Car Rentals

Alitalia sincerely regrets the difficulties [redacted] has experienced when purchasing tickets on our websiteOur call center has contacted the customer and refunded the ticket as requested We greatly appreciate [redacted] 's business and will always consider it a privilege to welcome him aboard an Alitalia flight.Thank you.Customer Relations USAAlitalia S.A.I.?

We have responded to [redacted] today The vouchers will be issued within this week.Thank you.Customer Relations Dept.Alitalia S.A.I

[redacted] reiterates our sincerest apologies for what [redacted] *** went through and we fully understand the inconvenience We want to reassure [redacted] that [redacted] is committed to continuously improve our baggage handling procedure in order to minimize these occurrencesAllow us to explain that [redacted] settles baggage claims in accordance with the provisions and limitations set in Montreal Convention of The carrier will fully reimburse necessities purchased while without luggage including clothing, toiletries and medicationsWe do not reimburse other expenses [redacted] did not submit receipts for necessities, she has request complimentary or discounted travel as compensation While we very much would like to accommodate her request, [redacted] doesn’t provide such compensation and as we must maintain a fair and consistent policy with all our customers we have to respectfully deny [redacted] requestWe greatly value [redacted] ***'s businessAs our valued customers, we hope that they will provide [redacted] with another opportunity to restore their confidence on a future flightSincerely, [redacted] Customer Relations USA

We reiterate that only caris allowed at a maximum weight of kilos An additional accessory piece that weighs kilos or more is not allowed in the cabin [redacted] hand luggage weighed kilos, exceeding the allowance and therefore had to be checked This resulted in the excess baggage fee because Alitalia allows only free checked luggage Even if [redacted] did not have an accessory piece, her hand luggage would still have been checked in the hold because it was kilos over the carallowanceWe reiterate that the total weight of the checked pieces was kilos which means the hand luggage was over the kilo allowance for a carin cabinThank you.Customer Relations NAmericaAlitalia S.A.I

We regret to learn of the inconvenience [redacted] has experienced in obtaining confirmation from Alitalia for insurance purposes We do not have a record of any previous emails, however our customer relations office will review this request and respond to [redacted] as soon as possible Sincerely,Alitalia Customer Relations USA [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You know what, that sort of makes sense, and I will take it up with the travel agent immediately and let the two of you battle it out who is to blameBut there is a graver issue that you ignored my complaint until I turned to the Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Alitalia sincerely regrets the inconvenience [redacted] and [redacted] experienced when traveling from Los Angeles to Rome on Flight AZ [redacted] of August 6, We're very sorry to learn of the misunderstanding regarding the cost of the upgrade Attached is a copy of the credit card receipt our flight attendant handed to and signed by [redacted] , which clearly show the cost of the upgrade was Euros Allow us to further explain that the cost of a roundtrip business class ticket from Los Angeles to Rome is approximately $4600-$per person $upgrades do not exist, and prices for upgrades onboard Alitalia flights are always quoted in Euro currency as we are a European carrier Prices are never quoted in Lira as this currency has been out of existence since While we are very sorry for any misunderstanding, there is no evidence that our flight attendant misquoted the upgrade price The passengers were charged the correct amountThey traveled in Business class, therefore no refund is due Thank you Alitalia Customer Relations USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After days of being without my luggage my claim was finally forwarded over to the refund departmentI submitted their requested documents and have not heard anything after last week when I contacted you My claim is in the same as it has been since early June I will resubmit my documents to the email I received the other dayThanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Alitalia is very sorry to learn of the inconvenience [redacted] has experienced due to the delay of his promised compensation It is Alitalia’s policy and intention to conclude all claims within 30-days, however due to recent administrative issues which were beyond the Company's control, some claims have been delayed Alitalia wants to reassure [redacted] that our Care office will be in touch with him as soon as we receive authorization to proceed from our Head OfficeOn behalf of everyone at Alitalia, we thank [redacted] for his continued patience and understandingSincerely, Alitalia Customer Relations USA

Alitalia sincerely apologizes for the inconvenience [redacted] & [redacted] have experienced regarding the refund of their air tickets It is Alitalia's policy and intention to provide refunds in a timely manner and we regret that we have not met our customers' expectations on this occasion Attached is a printout from our administration department showing that we processed these refunds on March *, Allow us to explain that due to a technical problem with our newly implemented reservations system, a fair number of ticket refunds did not transmit successfully and are being processed manuallyUnfortunately this process is taking a bit longer than anticipated We respectfully request [redacted] & [redacted] 's continued patience and want to them that Alitalia is committed to ensure that all customers receive their owed refunds as soon as possible.Alitalia greatly appreciates [redacted] & [redacted] 's understanding.Sincerely,Alitalia Customer Relations USA

Our records indicate the ticket refund was processedWe ask [redacted] to check with his credit card companyIf the funds are not credited to the account be end of the month, *** [redacted] can follow up with us again.Thank you.Alitalia Customer Relations USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Waiting an extra week or two for a refund would be an acceptable amount of time for a technical glitch100+ days is absolutely NOT acceptableI'm sorry, but that goes well beyond being patient when you're owed over $For that matter, why have none of your customer service reps bothered to mention any kind of glitch or problem and only continued to tell me to wait longer when I called? Or in the case of your Email customer service system, not even bothered to reply at all? I cannot accept this as resolved[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [As previously mentioned, I attempted to upload the documents within the time frameThe Alitalia website was not functioningPlease send a check for the expenses caused by Alitalia's negligent handling of my luggageThanks.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Alitalia sincerely apologizes for the inconvenience [redacted] has experienced regarding the delayed delivery of his luggage We fully comprehend how difficult these situations are for our Guests and we're very sorry if this experience has left [redacted] with a negative impression of Alitalia.Our baggage tracing results indicate the luggage may have been locatedWe are waiting to hear back from our airport station to confirmWe respectfully request [redacted] 's continued patience as we finalize this matter He may be assured that our customer care office will contact him with the update and to discuss his claim (# [redacted] ) We reiterate our apologies and thank [redacted] for his understanding.Sincerely,Customer Relations USAAlitalia S.A.I

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I still find it completely ludicrous to have to wait days to get a refund, I can confirm that we did receive our refundYou can consider this resolved now Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please read my message clearlyI had one carry on hand luggage and I had one accessory item (my purse) in addition to my large kg luggageI was told upon chethat I could only take my purse on the plane and had to check my hand luggageThe reason I was told this is because the Alitalia employee asked to weigh both my hand luggage and my accessory itemMy complaint is that I was charged when I as complying with the allowed hand luggage and accessory itemThe Altialia website does not clearly state that the combined weight of both the hand luggage and the accessory item have to be kilosAt the time the Alitalia employee told me I could only take my purse as a carry on hand luggage, I then removed some items from my purse and put them in my hand luggage which was then checked; this resulted in hand luggage that was over kilos in weight.I complied with the Alitalia luggage policiesThe website requirements does not state that an accessory item is required to be a certain weight, nor does it say that the weight of the accessory item would be added to the calculation of the allowed hand luggage weightDue to this fact, the Alitalia luggage policies are misleadingThroughout my complaint emails and Revdex.com messages, Alitalia continually states to me that my total checked luggage weight was kilos and yes that is correct, but Alitalia fails to acknowledge that I added weight to my hand luggage once I was forced to check both my bagsThere is also a failure in acknowledging the fact that I was able to take the same kg luggage, hand luggage and purse at no extra cost when returning to Florence Italy.This situation is extremely disappointingI am a fair person, I travel quite often and I am being taken advantage ofIn the past if I have overweight luggage, I have willing paid the fee for extra baggage but in this situation I complied with the rules and I was unfairly charged an extra fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As instructed I am providing Alitalia with further information regarding my mothers flight(Please see below and attached) I do not have a baggage claim number the, the baggage ticket in the attachment is a picture of the luggage that arrived safelyPlease note that the carin question was located at the origin airport in Skopje MK, upon arrival in JFK However this baggage still has not found its way back to where it belongs [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] Thank you in advance for your help, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Alitalia has tried to offer me € transportation voucher (ETCV) that expires one year from now and denied my request for a monetary refundAs a family struggling in this economy, it was very hard for us to obtain the funds for our family trip and took us quite a few years to save up for this tripYour "gesture" of issuing € transportation voucher (ETCV) that expires one year from now is not adequate for your MULTIPLE HEALTH AND SAFETY ISSUES we have experienced on your tripWe would like a monetary refund for these issues as it is impossible for us to obtain the funds for another European vacation within a years timeI have yet to hear a responseSincerely, [redacted]

Alitalia sincerely regrets to learn of the inconvenience [redacted] experienced when traveling with our airline.Passengers are allow piece at kilos to check in for freeExcess baggage charges are based on the number, size and weight of the luggage Alitalia's baggage policy can be found on our website at [redacted] Here is the link for checked baggage info: [redacted] In order to properly evaluate the matter we invite [redacted] to send her claim with copies of excess baggage receipt and luggage tags to the correct address for Alitalia Customer Relations which is: [redacted] Claims can also be filed online at [redacted] or sent via fax to ###-###-#### Alitalia will provide a response with explanation of charges within days of receipt of the claim.Thank youAlitalia Customer Relations