AutoSave Car Rentals

Alitalia's customer relations office has received *** ***'s documentation and payment has been processed. A check will be sent to *** *** within approximately days.Thank youCustomer Relations USAAlitalia S.A.I

Alitalia sincerely regrets that *** *** is not satisfied with our response of October **, 2016.We reiterate our sincerest apologies for the inconvenience experienced when traveling with our airline on August *, 2016 from Rome to Los Angeles on flight number ***. We assure *** *** that Alitalia takes the issues she raised very seriously and that it is the company's policy and intention to provide professional, dignified service to our guests. We have investigated the matter with our airport station in Rome and confirm that due to inadvertent human oversight, *** *** was boarded on the wrong aircraft. Once the flight attendants realized what occurred, *** *** was offloaded and assisted with a transfer to the correct gate and boarded her correct flight in time before departure.Alitalia fully realizes how stressful this experience was for *** *** and we want to assure her that this was an isolated case. Nonetheless Alitalia has addressed this issue with the airline's inflight department to ensure that this never happens again in the future. Alitalia granted *** *** a goodwill compensation offer of an electronic travel credit voucher (ETCV) in the amount of Euros which can be used toward the purchase of future Alitalia operate or Alitalia code-share flights. We truly regret that *** *** is not pleased with this compensation, however monetary refund does not apply in this case and we must respectfully deny her request. We want *** *** to know that the Euro ETCV offer was not meant to place a value on her travel experience, rather it is a sincere gesture of Alitalia's concern for the difficulties she faced on August *. We hope that *** *** will reconsider to accept the ETCV and provide Alitalia with another opportunity to restore her confidence on a future flight.Sincerely,Elizabeth S*Manager, Customer Relations USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have told me this three times already and no results
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answe Here]Alitalia has asked for additional time to give me an answer.I have flown months ago which is more than the days they claim they will resolve my case.I want a solid answer with the amount they promised me.(about $1000)NOW not stalling for time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, let me start by
saying that there were no weather issues in NY at the time of departure
Second, my detailed description of all of the issues which caused our trip to
be a disaster was taken very lightly and not considering at least vouchers reimbursement
is very disappointingThird, I did send an email to ‘***
as stated in my original description, I am attaching a proof of the emails, first
email sent on July *** and a follow up sent on July ***
to which I never got a replyThe first email contained the information that
was requested from me: Description of the suitcase, Pictures showing the damages
and the form describing the damage at the time of delivery since they were
delivered as they were missing for four daysI am also attaching the
communication email from the return flight, no response has been received. Please revisit the situation more
carefully as again this was not incontinent, missing the wedding which we were major
part of, along with buying unnecessary clotting as we didn’t have clothes for
four days is a disasterYour attention
and the outcome of the dispute are critical for my future use of Alitalia
flightsThank you for your time and attention
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Alitalia sincerely regrets to learn of the inconvenience *** *** experienced when returning to Tel Aviv from New York on February **, 2017. We can only imagine his frustration when his luggage did not arrive on time as expected. We are truly sorry that this happened Alitalia is
committed to continuously improve our baggage handling procedures in order to minimize these occurrences.Our records indicate the *** *** filed his claim with the Alitalia Customer Care office in Israel, the country where he resides. Therefore we have asked the office in Tel Aviv to review the matter once again and respond to *** ***. The New York office does not handle non USA claims. We are confident *** *** will receive a reply as soon as possible. Thank you.Alitalia Customer Relation USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been waiting for Alitalia Israel for over month and received no responsei purchased the via us website and would like handled by your US officethank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***

Alitalia has already provided multiple extensive repliesWe reiterate again that *** *** received his applicable refundNo additional refund is due.Our position remains final. Thank you

As explained, the non-refundable ticket *** *** purchased was for the wrong personThis is not a case of mis-spelling or legal name correction, this is a case of booking a different person, which means the airfare rules applyRules are disclosed prior to purchase. Name changes are not allowed and ticket is non refundableA new booking must be made for the correct passenger and we cannot book an airfare that is sold out. We can only book the available selling airfare which means that *** must pay the airfare difference if she wishes to purchase a new ticket for another person. We realize *** *** made an error which why we have agreed to make a one-time exception to refund the erroneous ticketBut we cannot issue a new ticket at a price that is no longer selling in the system.We take this opportunity to remind *** *** that flights fill up quickly and the airfares sell outWe cannot guarantee quoted prices so she may end up paying more if she continues to delay.Thank you.Alitalia S.A.I

Alitalia sincerely regrets to learn of the inconvenience *** *** experienced when traveling from Johannesburg to Rome on flight ETof April **, which was operated by Ethiopian Airlines. As explained in our previous correspondence, baggage claims are handled by the
last carrier*** ***'s baggage claim must be addressed by Ethiopian Airlines. He may submit his claim directly on their website at *** and click on the comments and complaints link *** We greatlty appreciate *** ***'s business and we look forward to the privilege of welcoming him aboard a future Alitalia flight. Sincerely, Alitalia Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I gave a specific time frame for them to call me, they never didTheir agents in Albania (hours ahead of California) have been calling in the middle of the night
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved while the business claims they responded on June *, there is no record of this.when contacting the airline itself, they claim they are still waiting for a response from corporate office.If they indeed responded, why is there no record?The settlement exceeds the amount of buying a new ticket outright.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not been reimbursed for the lost itemsPer request of the airline I have submitted an inventory and a valuation for the items in the suitcaseI have emailed and faxed Alitalia their form completed with the requested information.Thank You
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The passenger purchased a specially priced confidential airfare with specific rules and restrictions. If the travel agent did not disclose all the restrictions prior to purchase, the carrier is not liable. The refund provided was processed in accordance with the rules of the airfare purchased. We understand that *** *** is disappointed but Alitalia is not in a position to grant a waiver and any complaints should be addressed tot his travel agent because they should have duly informed him of the rules prior to purchaseRules are also included in Eticket receipts. We understand *** *** is disappointed but Alitalia must maintain a fair and consistent policy with all our customersOur position remains final. Thank you. Alitalia Customer Relations

Alitalia is very sorry to learn that *** *** is having trouble booking Award Travel using Mileage points. Allow us to explain that award seating is limited and may not be available on preferred dates. Although the flight may show seats available for selling, they may not
necessarily be seats allocated for mileage awards. Due to the limited number of award seats available, especially during high season, it is highly recommended to book in advance as much as possible and to be flexible with the dates. We will have a call center agent contact *** *** to review the dates and offer alternate options if necessary.Alitalia greatly values *** ***'s business and we look forward to welcoming him aboard our flights.Sincerely,Customer Relations USAAlitalia S.p.A

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This matter has not been resolved I am still waiting for someone to contact me regarding this matter I would like to not close the complaint also because I have sent Alitalia over messages and / phone calls not one has been answered I need the Revdex.com to continue mediating until either the matter is resolved to my satisfaction or after legal action has been taken.If Elizabeth is getting a copy of this Elizabeth please keep in mind that the Revdex.com requires that I click this link and submit more information or the complaint is considered resolved we spoke, not because you contacted me, but I called youI have done all the leg work I have spent hours on the internet searching for America contact information for your company I located your number, and contact information for other employees of Alitalia keep in mind the luggage that was returned to me at a.min the morning my belonging are damaged brand new dresses and my sons Xbox controller which I'm sure you now they're $I had to go buy another onealso his 10th birthday present with all the electronic items that I listed previously have not been returned to me I am very upset brand new dresses ruined electronics ruinedI'm percent certain that if they return to me my first piece of luggage full of rain and mildew and totally damaged electronics from lack of care on the part of AlitaliaI am also certain that the luggage that is missing which alitalia refuses to return to me probably is severely damaged and they are all electronics I am very very very upset.I'm very surprised that you are requesting a list and photos of the items in side of the luggage I have sent over emails with a list and photo of the items to both Revdex.com and Alitalia.your attempt to further harass me and cause me pain and suffering is working.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:There is nothing substantive about the Alitalia responses All Alitalia has said is that their employees are trained Many staff are trained and make errors and this is one of them Their employee misquoted the upgrade The only reason the credit slip was signed is because it was presented while the cabin was quite dim and the total looked to be the price for upgrades in US Dollars Once the lighting was restored, my friend questioned the charges and we were TOLD BY THE ALITALIA FLIGHT CREW THAT OUR CARDS WOULD NOT BE CHARGED!!! We trusted they were speaking honestly but obviously that is not the case I am due a full refund as soon as possible
Alitalia has already provided numerous substantive responses to the same complaint. We reiterate that the prices were quoted correctly and although the customers may have misunderstood, they signed the credit card receipt and flew in the Business Class cabin. No refund due.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Alitalia sincerely apologizes for the inconvenience* *** *** experienced when traveling with our airlinesAlitalia takes the issued raised regarding the condition of the aircraft very seriously and will conduct an internal investigation with our inflight team. Regarding the damaged
baggage complaint, allow us to explain that Alitalia settles baggage claims in accordance with the provisions and limitations set in Montreal Convention of which stipulates that passengers must send their written complain to the carrier within days of luggage consignment, along with supporting documenationOur records indicate that Alitalia did not receive a damaged baggage or inflight disservice complaint from *** ***. This complaint has been sent Alitalia's customer relations office for reviewOne of our customer care agents will reply to *** *** as soon as possibleThe customer relations email address is ***We respectfully request *** *** patience and allow time for the completion of our investigation. Thank you.Customer Relations USAAlitalia S.A.I.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While it is true that I contacted Air France about my meals, my original order was when I booked my tickets. Here is a small cut-and-paste from that transaction, which shows clearly that kosher meals were ordered for returning flights [redacted] and [redacted]. More than that, while Alitalia has responded to Revdex.com, other than sending me a very puzzling, "[redacted]" they have yet to contact me with any explanation at all![redacted] Regards,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have send all the information as the told me by  fax on the 8/**/2016 ,7:42 am [redacted]So I'm still waiting for a response from Alitalia customer service.
[redacted]