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Alitalia is very sorry to learn that [redacted] has not yet received his funds.  All tickets were duly refunded in March and funds returned to the original method of payment, so [redacted] should check with his bank. Thank you.Alitalia Customer Relations USA

Alitalia sincerely regrets to learn of the inconvenience [redacted] experienced when traveling with our airline.Passengers are allow 1 piece at 23 kilos to check in for free. Excess baggage charges are based on the number, size and weight of the luggage.  Alitalia's baggage policy can be found...

on our website at [redacted].  Here is the link for checked baggage info:  [redacted]In order to properly evaluate the matter we invite [redacted] to send her claim with copies of excess baggage receipt and luggage tags to the correct address for Alitalia Customer Relations which is: [redacted]. Claims can also be filed online at [redacted] or sent via fax to ###-###-####.  Alitalia will provide a response with explanation of charges within 30 days of receipt of the claim.Thank you. Alitalia Customer Relations

As explained in previous correspondence, and as stated in Montreal Convention, and as published on our website [redacted] , the 21 days is calculated from the date of delayed luggage delivery. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Alitalia sincerely apologizes for the inconveniences [redacted] and his family experienced when traveling from JFK to Sofia on June **, 2017.  Allow us to explain that the delay of Alitalia flight AZ611 was due to extreme weather conditions in New York which caused the delayed arrival of the...

incoming aircraft.  Alitalia provided alternate travel on the next available departure from Rome to Sofia.  We understand that [redacted] arrived to Sofia on July * and that this caused him to miss a very important family event, however the delay was caused by extraordinary circumstances beyond the carrier's control.  In these cases, under EU261 regulations the carrier must offer alternate travel or ticket refund, however the carrier is not liable for compensation.Alitalia also apologizes for the delayed delivery of luggage. We can only imagine [redacted]'s disappointment when his luggage did not arrive on time as expected. We were also sorry to learn that his luggage arrived damaged upon [redacted]'s return to the US.  We fully understand how frustrating these situations are for our customers and we are sorry if this experience has left [redacted] with a negative impression of our services. Alitalia is committed to continuously work on improving our baggage handling procedures in order to minimize these occurrences.Alitalia settles baggage claims in accordance with the provisions and limitations set in Montreal Convention of 1999.  The carrier will reimburse expenses incurred for delayed or damaged luggage as long as the customer sends the claim within 21 days of delivery.  Unfortunately we cannot locate a previous claim from [redacted] and as it is now over 21 days since his luggage was returned, we are not able to provide the reimbursement he requests.  If [redacted] sent a claim to Alitalia Customer Relations within 21 days, we ask him to kindly forward it to [redacted] , along with copies of the property irregularity reports filed at each airport, with copies of relevant receipts,  and we will be pleased to review the matter once again.  Information on how to file claims is disclosed at luggage offices and published on our website at [redacted].  Again, apologize for disappointing [redacted] on his recent Alitalia flights.  We hope [redacted] will provide Alitalia with another opportunity to restore his confidence in our services.We invite [redacted] to write to us directly at [redacted] should he have any other questions or concerns.Sincerely,Alitalia Customer Relations USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
[redacted]
[redacted]
  We have received the check from Alitalia  on  Aug **. Thank you for your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have still yet to be contacted by the airline.  If they have found my bag, why have I neither received it nor have I gotten any word other than the response from the Revdex.com claim?  It has now been 82 days.  At 45 days, they declared my baggage lost.By the end of this week I need one of the following two things from Alitalia:1) My baggage is delivered to my home intact with no issues, or2) I received a letter denying my claim, or approving my claim for $x.xx.If neither of these actions happens by Fri July, **, I will have to escalate this case.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Alitalia is very sorry to learn of the inconvenience [redacted] experienced when traveling with Alitalia.  We fully understand his disappointment when the luggage did not arrive as expected.  Alitalia is committed to continuously work on improving our baggage handling procedures in order...

to minimize these occurrences.  Alitalia settles baggage claims in accordance with the provisions and limitations set in Montreal Convention of 1999 which stipulates passengers must write to the carrier within 21 days  from date of luggage delivery to file a claim for reimbursement of necessities. This information is disclosed at our airport luggage offices and is published on our website at [redacted]Our records indicate that the Alitalia Customer Relations Office did not received a baggage claim under the name of [redacted].  The email address for claims and complaints is [redacted] and the correct mailing address is Alitalia Customer Relations [redacted].  Claims can also be submitted online at [redacted].We ask [redacted] to provide copies of the Alitalia Property Irregularity Report, luggage tags, Eticket and relevant receipts along with a copy of his correspondence with Alitalia showing he submitted the claim within 21 days.  If [redacted] cannot provide the documentation and correspondence with proof of mailing we regret that compensation cannot be made.Thank you,Customer Relations USAAlitalia SAI

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Dear [redacted]] We cancelled those tickets more than 4 month before the departure. I know that the policy for cancelling the reservation is 300$ but you are going to resell those tickets in 4 month because there is enough time available to do that. I could understand this behavior when cancelling the tickets 24hr prior the departure. The policy was made to protect the carrier and not the costumers. This is the truth. Anyway, thanks for understanding.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We will attempt another call as soon as possible, however if [redacted] is not available to speak, we suggest he contact call center directly at [redacted]t his convenience to discuss alternate dates of travel.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have received the promised compensation, I consider the case resolved now. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
AGAIN MY ISSUES HAVE NOT BEEN ADRESSED AND I WILL REITERATE WITH MY PREVIOUS RESPONSE. Prior to my flight, I had made arrangements with a telephone agent several times to set meup with a bassinet. They did not make me aware of any weightrequirements.Also when booking on your website, thereis NO OPTION TO PURCHASE A TICKET AT A CHILD'S RATE IN ORDER TOSECURE A SEAT FOR MY CHILD. Again, when booking on your website, there is NO OPTION TO REQUEST A MEALFOR MY TODDLER, for that even a baby meal. He is no longer an INFANT whorequires baby food.  According to your website, Children 0-24 monthsold are given homogenized baby foods including low-fat meat, vegetables, fruitand dessert. Per my pediatrician, he is no longer to eat baby food,but regular dietary meals as adults do. If I was made aware of these issues prior to booking, I could have plannedaccordingly. YOU HAVE FAILED TO ADDRESS MY OTHER ISSUES AS WELL, INCLUDING YOUR FLIGHT ATTENDANTS INSISTING ON PLACING MY TODDLER IN THE BASSINET, IN WHICH HE IS OVERWIEGHT FOR.Once again, I havereviewed the response made by the business in reference to complaint ID# [redacted],and have determined that my complaint has NOT been resolved because:Alitalia has tried to offer me  € 100.00 transportation voucher(ETCV) that expires one year from now and denied my request for a monetaryrefund. As a family struggling in this economy, it was very hard for us toobtain the funds for our family trip and took us quite a few years to save upfor this trip. Your "gesture" of issuing € 100.00 transportationvoucher (ETCV) that expires one year from now is not adequate for yourMULTIPLE HEALTH AND SAFETY ISSUES we have experienced on your trip. Wewould like a monetary refund for these issues as it is impossible forus to obtain the funds for another European vacation within a yearstime. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I still find it completely ludicrous to have to wait 120 days to get a refund, I can confirm that we did receive our refund. You can consider this resolved now.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will not accept a travel voucher credit. I want the amount refunded to my original form of payment. 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 MY ITEMS HAVE NOT BEEN RETURNED TO ME AND I AM TOLD I MUST WRITE MORE EMAILS I HAVE SENT OVER 36 EMAILS IN THIS MATTER AND I HAVE NEVER RECEIVED A RESPONSE FROM ANYONE AT ALITALIA.I WOULD NOT LIKE TO EXCEPT THE STATEMENT THEY WILL CONTACT ME DIRECTLY BECAUSE NOT ONE EMAILS HAS BEEN RESPONDED TO OR ACKNOWLEDGED ALITALIA IS HOLDING MY SONS 10TH BIRTHDAY ITEMS, PLEASE SEND ME A CHECK IN THE AMOUNT OF $2999.000ATTACHED ARE PHOTOS OF IDENTIFYING MARKERS ON MY LUGGAGE ALSO PHOTOS OF THE CONTENT OF THE LUGGAGE....
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I checked with the bank and got the official confirmation that my bank account didn't received this refund.Please help to let Alitalia check whether this refund payment was completed successfully or not. Please also let them provide the payment bill in order that I can let the bank to track the progress. Thanks for your help in advance.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] filed a chargeback with his credit card company and charges were reversed. Here is a copy of the transaction. [redacted] must contact his bank directly as Alitalia no longer has the funds, they were returned.  Thank you.  [redacted]

Alitalia regrets any inconvenience [redacted] has experienced regarding her ticket refund request. However we're not able to honor the document she submitted as it is missing the passenger's name and the official stamp (see attached).  Once [redacted] submits the correct official document,...

Alitalia will be pleased to waive the restrictions and process the ticket refund. Thank you,Alitalia Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You know what, that sort of makes sense, and I will take it up with the travel agent immediately and let the two of you battle it out who is to blame. But there is a graver issue that you ignored my complaint until I turned to the Revdex.com.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]