AutoSave Car Rentals

Alitalia regrets any inconvenience [redacted] has experienced regarding her ticket refund requestHowever we're not able to honor the document she submitted as it is missing the passenger's name and the official stamp (see attached) Once [redacted] submits the correct official document, Alitalia will be pleased to waive the restrictions and process the ticket refundThank you,Alitalia Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have send all the information as the told me by fax on the ,7:am [redacted] So I'm still waiting for a response from Alitalia customer service [redacted] ***

[redacted] filed a chargeback with his credit card company and charges were reversedHere is a copy of the transaction [redacted] must contact his bank directly as Alitalia no longer has the funds, they were returned Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Dear [redacted] ] We cancelled those tickets more than month before the departureI know that the policy for cancelling the reservation is 300$ but you are going to resell those tickets in month because there is enough time available to do thatI could understand this behavior when cancelling the tickets 24hr prior the departureThe policy was made to protect the carrier and not the costumersThis is the truthAnyway, thanks for understanding In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Alitalia is very sorry to learn that [redacted] has not yet received his funds All tickets were duly refunded in March and funds returned to the original method of payment, so [redacted] should check with his bankThank you.Alitalia Customer Relations USA

Alitalia sincerely apologizes for the inconvenience [redacted] experienced as a result of our flight disruption. We respectfully request [redacted] ***'s patience as we work on her claim---we assure her that she will receive a response within the next 10 business days. The Alitalia claim number is... [redacted] . We thank [redacted] for her patience and understanding.Sincerely,Customer Relations USAAlitalia S.A.I.

Alitalia has received [redacted] complaint also sent to the U.SDepartment of Transportation Our customer relations manager is reviewing the matter and will reply directly to the customer upon completion of our investigation Thank you.Customer Relations USAAlitalia S.A.I

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] We have received the check from Alitalia on Aug **Thank you for your help

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you for responding to my complaint. Once I will receive payment then I will close this complaint. Until then problem still remains the same. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I checked with the bank and got the official confirmation that my bank account didn't received this refund.Please help to let Alitalia check whether this refund payment was completed successfully or notPlease also let them provide the payment bill in order that I can let the bank to track the progressThanks for your help in advance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Alitalia sincerely apologizes for the inconveniences [redacted] has experienced regarding his promised compensation It is Alitalia’s policy and intention to settle all claims within 30-days Due to administrative issues, payments have been delayed We respectfully request [redacted] 's patience as we await an update from our Head OfficeSincerely, Alitalia Customer Relations USA

[redacted] apologizes once again to [redacted] ***, but we cannot provide the discounted travel.Thank you

Alitalia sincerely apologizes for the inconveniences *** *** mother experienced when traveling with our airlineIn order to better assist our customer please provide the full name of the passenger and the property irregularity report numberThank you.Customer RelationsAlitalia S.A.I

Alitalia's system never received the request for the kosher meal as evidenced in the Alitalia Passenger Name Record. *** *** should inquire directly with the travel agent and the agent should investigate with their IT department as to why the message did not generate to Alitalia. Thank you.Customer Relations NAmericaAlitalia S.A.I

Alitalia has sent the compensation offer to *** ***, his claim number is ***. We can only issue checks in the USA, not wire transfers. Thank you

We should have an update within next week. Alitalia assures all customers will be advised about compensations as soon as possible. Thank you. Alitalia Customer Relations USA

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: my complaint has not been answeredThe business has not contacted me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Alitalia sincerely apologizes for the inconvenience *** *** experienced as a result of a miscommunication from our call center agent. Our records indicate that the refund has been processed and monies have been credited back in full.Again, we're very sorry for the
confusion. Alitalia appreciates *** ***'s business and we look forward to the opportunity of welcoming her aboard on a future flight.Sincerely,Alitalia Customer Relations USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Prominently advertising free refunds only to deny them later by citing fine print that is available somewhere on the website is not by any measure a fair or legal business practiceEven worsethe very idea of offering a "refundable fare" for a premium of $when for all practical purposes that fare is not really refundable is nothing less than consumer fraudIn spite of Alitalia's responses It is doubtful that these deceptive practices are in fact legal or in compliance with DOT regulationsBut to be sure Alitalia's attempts to engage in this deceptive practice as a regular course of business is absolutely shamefulFor all the legalese cited in their response, Alitalia cannot explain the value we received for the $premium we paid for a refundable ticketAnd that's because the $premium we paid for what was supposed to be flexibility was a complete shamIf we had purchased a non-refundable fare and then requested the same refund we would have saved over $This is a quintessential case of advertisingPerhaps most troubling is that based on the responses we've received from Alitalia it appears that this deception is no accident but rather a calculated scheme to defraud air travelers
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***