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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received claim check. Thank you very much to Revdex.com and Alitalia.

Alitalia sincerely regrets to learn of the inconvenience [redacted] experienced when traveling with Alitalia from New York to Rome and Tel Aviv on flights [redacted] March ** & **, 2016.  We can fully understand his frustration and disappointment when he discovered that the...

expected kosher meals were not loaded on his flights.  Allow us to explain that [redacted] originated travel from Tel Aviv on Air France and returned to Tel Aviv booked on Alitalia, the booking was made by a travel agent. This resulted in 2 separate Passenger Name Records (PNRs): one PNR with Air France for the outbound travel and a 2nd one with Alitalia for his return.  Our records indicate that [redacted] contacted Air France on March [redacted] to request his kosher meal on his flights from Tel Aviv to Paris and New York.  The Air France agent did not see the Alitalia flight segments as they did not appear in the Air France reservation system. This happens when multiple carriers are used for one booking, and it is advisable for travel agents to ensure their clients' full itinerary appears in all airlines' systems. [redacted] may have been under the impression  that the kosher meals were automatically confirmed on the Alitalia flights as well. He never contacted Alitalia directly to request them. We do not know if his travel agent explained that he needed to contact each carrier for special meals.  Alitalia never received the request, consequently the kosher meals were not loaded on our flights.  We apologize for any misunderstanding but our flight attendant correctly stated that Alitalia was not notified in advance.Alitalia recommends that roundtrip travel is booked on one PNR and that guests traveling with multiple carriers or on code-share flights, contact each operating carrier directly to ensure their special requests are met.We reiterate our apologies for the inconvenience. Alitalia greatly appreciates [redacted] business and we will always consider it a privilege to welcome him aboard our flights.Thank you for the opportunity to respond.Sincerely,Customer Relations N. AmericaAlitalia S.A.I.

Alitalia sincerely regrets the difficulties [redacted] has experienced when purchasing tickets on our website. Our call center has contacted the customer and refunded the ticket as requested.  We greatly appreciate [redacted]'s business and will always consider it a privilege to welcome...

him aboard an Alitalia flight.Thank you.Customer Relations USAAlitalia S.A.I.?

[redacted] attached his email sent to the luggage office in Belgrade inquiring about the delivery of his baggage. His written request for compensation was sent to the Customer Relations office over the 21 day limit, and therefore Alitalia correctly denied the claim.   Thank you.

[redacted] reiterates our sincerest apologies for what [redacted] [redacted] went through and we fully understand the inconvenience.   We want to reassure [redacted] that [redacted] is committed to continuously improve our baggage handling procedure in order to minimize these...

occurrences. Allow us to explain that [redacted] settles baggage claims in accordance with the provisions and limitations set in Montreal Convention of 1999.  The carrier will fully reimburse necessities purchased while without luggage including clothing, toiletries and medications. We do not reimburse other expenses.   [redacted] did not submit receipts for necessities, she has request complimentary or discounted travel as compensation.  While we very much would like to accommodate her request, [redacted] doesn’t provide such compensation and as we must maintain a fair and consistent policy with all our customers we have to respectfully deny [redacted] request. We greatly value [redacted] [redacted]'s business. As our valued customers, we hope that they will provide [redacted] with another opportunity to restore their confidence on a future flight. Sincerely, [redacted] Customer Relations USA

Alitalia is very sorry to learn of the inconvenience [redacted] has experienced due to the delay of his promised compensation.  It is Alitalia’s policy and intention to conclude all claims within 30-60 days, however due to recent administrative issues which were beyond the Company's...

control,  some claims have been delayed.  Alitalia wants to reassure [redacted] that our Care office will be in touch with him as soon as we receive authorization to proceed from our Head Office. On behalf of everyone at Alitalia, we thank [redacted] for his continued patience and understanding. Sincerely, Alitalia Customer Relations USA