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Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I still have not received the compensation. Additionally, We were told that we would receive the vouchers within 14 business days Unfortunately it has been well over 2 months since we returned. We have tried calling and emailing Alitalia multiple times to no avail. It is only after notifying the Revdex.com that we finally have a contact in Alitalia.We agreed to a 250 euro voucher per person because we planned on using the voucher for our summer vacation. Now that the summer has come and gone, we are no longer interested in a voucher. (We have no plans to travel this coming year.) We also feel that we spent too much time trying to get the compensation when it should have been effortless. We were told that we would receive the vouchers within 14 business days Unfortunately it has been well over 2 months since we returned. We have tried calling and emailing Alitalia multiple times to no avail. It is only after notifying the DOT that we finally have a contact in [redacted] to get the compensation when it should have beBased on the above, we feel that a check instead of a voucher and additional compensation would be much more appropriate for all the time and headache involved. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Alitalia sincerely apologized for the inconveniences [redacted] experienced regarding the luggage discrepancies.  We fully understand how difficult these situations are for our guests and we're very sorry that this happened.  Please know that Alitalia is committed to continuously...

work on improving our baggage handling procedures in order to minimize these occurrences.  We understand that [redacted] has sent a rebuttal due to the denial of his initial claim to our Customer Relations office in Israel, where [redacted] resides. Claims are settled in country of passengers' residence, therefore we have requested a 2nd review of the claim and respectfully request [redacted]'s continued patience. The Alitalia office in Israel will review the matter once again and will respond directly to [redacted] as soon as possible. Thank you.Alitalia Customer Relations N. America

Alitalia has already provided numerous substantive responses to the same complaint.  We reiterate that the prices were quoted correctly and although the customers may have misunderstood, they  signed the credit card receipt and flew in the Business Class cabin.  No refund due.

Alitalia sincerely apologizes for the inconvenience [redacted] experienced regarding his missing luggage. We fully understand how difficult it is for our Guests to be without their belongings and we truly regret that this experience has left [redacted] with a negative impression of our services....

An Alitalia customer relations agent will shortly contact [redacted] with the status of his missing luggage and to provide the applicable compensation offer in accordance with the provisions and limitations set in Montreal Convention of 1999.We reiterate our apologies to [redacted] for this inconvenience and we thank him for his continued patience.Sincerely,Customer Relations USAAlitalia S.A.I.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I received a phone call on Tue at 4pm EST.  They told me that they are not sure, but may have found my bag and are waiting to hear back from the baggage department.  The representative had also told me that they would know for sure by Wed or Thur at the latest and would contact me again.  They promised me that by Fri 7/**/2015, I would have either 1) notification that my bag is being returned to me or 2) I would have a email notification with the settlement letter of what I am being paid.It is now Fri.  I have received no further contact from them.  I did not get called on Wed or Thur as promised.  I don't understand how it is this difficult to know if the bag that they found is mine or not.  It either is or is not.  They have all my information and pictures of my bag.  This is not a confusing process.  Either way, I am DEMANDING contact today with some answer as to what is happening.This is unbelievable and unacceptable service.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Alitalia has tried to offer me  € 100.00 transportation voucher (ETCV) that expires one year from now and denied my request for a monetary refund. As a family struggling in this economy, it was very hard for us to obtain the funds for our family trip and took us quite a few years to save up for this trip. Your "gesture" of issuing € 100.00 transportation voucher (ETCV) that expires one year from now is not adequate for your MULTIPLE HEALTH AND SAFETY ISSUES we have experienced on your trip. We would like a monetary refund for these issues as it is impossible for us to obtain the funds for another European vacation within a years time. I have yet to hear a response. Sincerely,
[redacted]

Alitalia sincerely apologize for the inconvenience [redacted] experienced regarding a refund of Alitalia ticket [redacted] .  As a matter of policy, Alitalia will do all possible to provide prompt refunds within 7 days.  Our records indicate that due to a system glitch [redacted]'s...

refund is still pending.  Our Head Office is working to resolve this issue.  We assure [redacted] that we will advise as the funds transfer is successfully completed.As [redacted] resides in Australia, we invite him/her to contact the Alitalia office responsible for the Asia market at [redacted]Sincerely,Alitalia Customer Relations N. America

[redacted] apologizes once again to [redacted], but we cannot provide the discounted travel.Thank you.

Alitalia sincerely regrets the inconvenience [redacted] and [redacted] experienced when traveling from Los Angeles to Rome on Flight AZ[redacted] of August 6, 2016.  We're very sorry to learn of the misunderstanding regarding the cost of the upgrade.   Attached is a copy of the credit card...

receipt our flight attendant handed to and signed by [redacted], which clearly show the cost of the upgrade was 1300.00 Euros.  Allow us to further explain that the cost of a roundtrip business class ticket from Los Angeles to Rome is approximately $4600-$7000 per person.  $150.00 upgrades do not exist, and prices for upgrades onboard Alitalia flights are always quoted in Euro currency as we are a European carrier.  Prices are never quoted in Lira as this currency has been out of existence since 2002.   While we are very sorry for any misunderstanding, there is no evidence that our flight attendant misquoted the upgrade price.  The passengers were charged the correct amount. They traveled in Business class, therefore no refund is due.   Thank you.   Alitalia Customer Relations USA

Alitalia sincerely regrets to learn of the difficulties [redacted] has experienced with our airline.  The matter is under review at our Head Office and we will respond to [redacted] directly.Thank you.Customer Relations USAAlitalia S.A.I.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 After 60 days of being without my luggage my claim was finally forwarded over to the refund department. I submitted their requested documents and have not heard anything after last week when I contacted you.  My claim is in the same as it has been since early June.   I will resubmit my documents to the email I received the other day. Thanks
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Alitalia sincerely apologizes for the inconvenience [redacted] & [redacted] have experienced regarding the refund of their air tickets.  It is Alitalia's policy and intention to provide refunds in a timely manner and we regret that we have not met our customers' expectations on this...

occasion.   Attached is a printout from our administration department showing that we processed these refunds on March *, 2017.  Allow us to explain that due to a technical problem with our newly implemented reservations system, a fair number of ticket refunds did not transmit successfully and are being processed manually. Unfortunately this process is taking a bit longer than anticipated.  We respectfully request [redacted] & [redacted]'s continued patience and want to them that Alitalia is committed to ensure that all customers receive their owed refunds as soon as possible.Alitalia greatly appreciates [redacted] & [redacted]'s understanding.Sincerely,Alitalia Customer Relations USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As instructed I am providing Alitalia with further information regarding my mothers flight. (Please see below and attached).  I do not have a baggage claim number the, the baggage ticket in the attachment is a picture of the luggage that arrived safely. Please note that the carry-on in question was located at the origin airport in Skopje MK, upon arrival in JFK.   However this baggage still has not found its way back to where it belongs.                                   [redacted]
[redacted]      [redacted]                         [redacted]                              
[redacted]             [redacted]
[redacted]                                 [redacted]               [redacted]                                                                      
[redacted]          
[redacted]      [redacted]                           [redacted]                  
 [redacted]             [redacted]                                       
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[redacted]        [redacted] 
 Thank you in advance for your help,
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Thank you for responding to my complaint. Once I will receive payment then I will close this complaint. Until then problem still remains the same. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our records indicate the ticket refund was processed. We ask [redacted] to check with his credit card company. If the funds are not credited to the account be end of the month, [redacted] can follow up with us again.Thank you.Alitalia Customer Relations USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please read my message clearly. I had one carry on hand luggage and I had one accessory item (my purse) in addition to my large 23 kg luggage. I was told upon check-in that I could only take my purse on the plane and had to check my hand luggage. The reason I was told this is because the Alitalia employee asked to weigh both my hand luggage and my accessory item. My complaint is that I was charged when I as complying with the allowed hand luggage and accessory item. The Altialia website does not clearly state that the combined weight of both the hand luggage and the accessory item have to be 8 kilos. At the time the Alitalia employee told me I could only take my purse as a carry on hand luggage, I then removed some items from my purse and put them in my hand luggage which was then checked; this resulted in hand luggage that was over 8 kilos in weight.I complied with the Alitalia luggage policies. The website requirements does not state that an accessory item is required to be a certain weight, nor does it say that the weight of the accessory item would be added to the calculation of the allowed hand luggage weight. Due to this fact, the Alitalia luggage policies are misleading. Throughout my complaint emails and Revdex.com messages, Alitalia continually states to me that my total checked luggage weight was 33 kilos and yes that is correct, but Alitalia fails to acknowledge that I added weight to my hand luggage once I was forced to check both my bags. There is also a failure in acknowledging the fact that I was able to take the same 23 kg luggage, hand luggage and purse at no extra cost when returning to Florence Italy.This situation is extremely disappointing. I am a fair person, I travel quite often and I am being taken advantage of. In the past if I have overweight luggage, I have willing paid the fee for extra baggage but in this situation I complied with the rules and I was unfairly charged an extra fee. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Alitalia sincerely apologizes for the inconveniences [redacted] has experienced regarding his promised compensation.  It is Alitalia’s policy and intention to settle all claims within 30-60 days.  Due to administrative issues, payments have been delayed.  We respectfully...

request [redacted]'s patience as we await an update from our Head Office. Sincerely, Alitalia Customer Relations USA

Alitalia sincerely apologizes for the inconvenience [redacted] has experienced regarding the delayed delivery of his luggage.  We fully comprehend how difficult these situations are for our Guests and we're very sorry if this experience has left [redacted] with a negative impression of...

Alitalia.Our baggage tracing results indicate the luggage may have been located. We are waiting to hear back from our airport station to confirm. We respectfully request [redacted]'s continued patience as we finalize this matter.  He may be assured that our customer care office will contact him with the update and to discuss his claim (#[redacted]).  We reiterate our apologies and thank [redacted] for his understanding.Sincerely,Customer Relations USAAlitalia S.A.I.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business never followed through with the credit and this complaint is still ongoing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business is inaccurate.  According to the Montreal Convention (and you can look it up) a "Report" must be made within 21 days. This was done, as indicated with the attachments that were forwarded.  A report was made as soon as the baggage was noticed as missing. =There is no mention in the Montreal Convention about "claim," the word conveniently selected by the business in my complaint. Here is the applicable Article 31, Paragraph 2 in the Montreal Convention (also attached):In the case of damage, the person entitled to delivery must complain to the carrier forthwith after the discovery of the damage, and, at the latest, within seven days from the date of receipt in the case of checked baggage and fourteen days from the date of receipt in the case of cargo. In the case of delay, the complaint must be made at the latest within twenty-one days from the date on which the baggage or cargo have been placed at his or her disposal.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]