Avant, LLC

Dear [redacted]Thank you for your comments. We are sorry to hear that you remain dissatisfied with your experience. As previously stated, Avant has confirmed that all credits have been correctly applied to your account as detailed in our prior Revdex.com responses. To provide further clarification for this matter, Avant will email you a payment breakdown detailing all payments and credits on your account up through the completion of your settlement arrangement. This document will include highlighted regions where credits were applied or interest and charges were waived. You can expect to receive this document in the next 1-3 business days. We trust this explanation resolves this matter. If you have any additional questions or concerns, please contact our [redacted] Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you. Sincerely,Avant [redacted] Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted]On March 29, 2016, you contacted Avant telephonically to inquire about payment options and stated that you considered filing bankruptcy. Accordingly, your account was escalated to the Avant Compliance Department to review your bankruptcy claim. On April 6, 2016, Avant reviewed your claim and found that no bankruptcy case had been filed.  On April 18, 2016, you contacted Avant Customer Support to discuss payment options that were available. Accordingly, Avant offered you a short term payment plan to assist you in bringing your account to “current” status. Please be advised that customers are still reported as late while on short term payment plans. As payments are made under the plan and your past due balance decreases, you are reported progressively less late to the credit bureaus.We trust this explanation resolves this matter. Here at Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

January 2, 2016Dear Kevin [redacted],We are in receipt of your complaint with the Revdex.com (Complaint ID #10995942). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent customer service to all of...

our customers and take all feedback seriously.We have reviewed your account and determined that you made a total of four (4) payments towards your loan #932411. The first three (3) payments were installment payments in accordance with your loan agreement. Please be advised that, per your loan agreement, payments will be applied first to outstanding charges, if any, then to accrued interest and then to principal.We have thoroughly investigated your account and confirmed that each of the above-referenced installment payments were allocated as outlined in your loan agreement. If you would like to request a breakdown of payments, please contact us directly at your earliest convenience at [email protected], and we will be happy to send over the information.Additionally, the final payment made towards your loan on December 11, 2015 in the amount of $12,458.84 satisfied your outstanding balance in full. Accordingly, the loan is paid off and no refund is required.We trust this explanation resolves this matter. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.Please be advised that, in accordance with your loan agreement, interest on your loan is calculated using the daily simple interest method at a rate of 0.09301370% per day. This means that interest accrues daily on your loan in an amount calculated by multiplying your outstanding principal balance by your daily rate. Accordingly, at the beginning of the loan term, most of each monthly payment amount will go toward interest. With each subsequent payment, as your principal balance begins to decrease and less interest is accrued, a greater percentage of the payment will go toward principal. Please be advised that payments are applied first to outstanding fees, if any, then interest, and then principal. Additionally, please note that any payment deferrals may result in additional interest accruing on your loan. Conversely, payments made ahead of schedule are allocated more towards your principal balance, which helps reduce the overall amount of interest that will accrue on your account over the life of the loan. Please note that we have reviewed your account and confirmed that all of your payments are allocating in accordance with the terms of your loan agreement.As a courtesy, we have sent copies of your loan agreement and payment breakdown to the email address associated with your account. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously. As you are aware, on March 7, 2017 you initiated an inquiry for credit for a [redacted] installment loan via the Avant Platform. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. On March 11, 2017, you submitted your completed application for final review.On March 12, 2017, you contacted Avant via email and requested that your completed application be cancelled prior to approval. This requested update to your application was not applied to your account prior to the approval of your loan, which was communicated to you via email on March 13, 2017. We apologize for any inconvenience this may have caused. You subsequently contacted Avant and requested that your administration fee be waived as your request for cancellation was provided prior to communication of the approval. Following approval, funds were issued to the bank account on file. On March 16, 2017, you contacted Avant and scheduled an ACH payment for March 17, 2017 to return your disbursement amount. During this call, you repeated your request to have the administration fee waived.Please be advised that Avant has applied a credit to your account for the administration fee and any interest that accrued to your account from the funding date through the date the disbursement amount was returned. Your account reflects as paid in full. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our [redacted] Department directly at [redacted]@Avant.com. We appreciate the opportunity to serve you. Sincerely,Avant [redacted] Department

Dear [redacted]   We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.   As you know, on March 22, 2017, you requested a payoff quote for your [redacted] installment loan serviced by Avant. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program.   Avant provided you with a payoff quote for your account balance effective March 23, 2017 in the amount of $5,683.86. On March 27, 2017, Avant received a paper check in the amount $6,101.00 and posted this payment to your account. As this payment was received in time to honor the March 23, 2017 payoff amount per the terms of the quote we provided, your account entered into paid off status.   On April 14, 2017, Avant attempted to issue a refund in the amount of $406.03 to the bank account on file. On April 18, 2017, the funds were returned with the return code [R02], indicating that the account had been closed.   As you are aware, On April 21, 2017, the bank account on file was updated. Please be advised that due to an isolated process issue, there was a delay in issuing your funds to the bank account on file. We apologize for any inconvenience this may have caused.   Please be advised that on June 15, 2017 Avant approved a refund of the March 27, 2017 payment in the amount of $406.03 and it was issued to the bank account on file. Please note that no additional funds are owed at this time, and your loan is considered paid in full.   We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.   Sincerely, Avant Compliance Department

Dear [redacted],  We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.As you are aware, on July 10, 2017, you contacted Avant via phone and received a payoff quote in the amount of $411.52 for your remaining account balance effective July 11, 2017. On July 17, 2017, Avant received a paper check in the amount of $452.00 and applied this payment to your account. Subsequently, on August 1, 2017, your account was marked as paid in full.  On August 4, 2017, a refund in the amount of $38.87 was issued to the bank account on file. The refund returned on August 9, 2017 with a return code of [R02], which indicates that the account is closed. That same day, Avant contacted you via email informing you that the funds had returned. On August 10, 2017, you contacted Avant via email requesting that the refund be sent to the address on file via paper check. On August 16, 2017, Avant contacted you via email and advised that a refund in the amount of $38.87 was issued to the mailing address on file. Please be advised that we have reviewed your account and determined that, due to an isolated process deficiency, a refund was not issued to the mailing address on file. We sincerely apologize for any inconvenience you may have experienced, and are working to ensure this issue does not occur in the future. On September 19, 2017, upon discovery of this issue, a paper check in the amount of $38.87 was issued to the address on file. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely, Avant Compliance Department

Complaint: [redacted]
I am rejecting this response because:Their answer is fu;; of crap.  I will not accept their explanation and I will never do business with them again..I want other people to be aware of this company's failing!
Sincerely,
[redacted]

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent customer service to all of our customers...

and take all feedback seriously.Our records indicate that, on October 28, 2015, you submitted an inquiry for credit via www.Avant.com. During this process you consented to your credit report being pulled for underwriting purposes. Your loan request was denied, and you were subsequently sent a Notice of Adverse Action to the email address provided with your loan request.On November 24, 2015, you submitted a second request for credit via www.Avant.com. Once again, your request was declined, and you were sent a Notice of Adverse Action to the email address provided with your request. On November 27, 2015, you submitted a third request for credit via an affiliate, Affiliate Bros. Once again, you consented to your credit report being pulled for underwriting purposes. Your loan request was subsequently declined, and a third Notice of Adverse Action was sent to the email address provided with your request. On December 19, 2015, you submitted a fourth request for credit via an affiliate, [redacted] Your loan request was again declined, and you were sent a fourth Notice of Adverse Action to the email address provided with your request. Please be advised that these inquiries will not negatively impact your FICO score. The Equal Credit Opportunity Act (ECOA) requires creditors to notify customers, within 30 days of taking adverse action on an existing account, of the specific reasons for the action taken or the applicant’s right to a statement of the specific reasons.  The Fair Credit Reporting Act (FCRA) requires additional disclosures when adverse action is taken based on information received from a consumer reporting agency.  Consequently, a Notice of Adverse Action will be sent any time a loan request is declined by Avant. The notice is designed to help consumers by providing transparency to the credit underwriting process and requires the creditor to explain the reasons adverse action was taken.Additionally, we take allegations of fraud very seriously here at Avant. If you believe you have been the victim of identity theft, then at your request we can forward your information to our Fraud Department for further investigation, at which point an Identity Theft Affidavit must be completed. We also request that you send any evidence that you may have regarding your identity theft to [email protected] to assist with the investigation. Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Dear [redacted] As explained in our initial response, the quoted loan balance effective March 22, 2016, exists as a result of additional interest that had accrued following several courtesy payment deferrals requested by you over the life of your loan.In order to accurately calculate a payoff amount for a future date, Avant assumes that scheduled payments on the customer’s account will be made as agreed upon, up to and including any payment scheduled on the date for which the payoff amount is requested. This method of quoting your remaining loan balance was explicitly outlined during the call on December 10, 2015, when Avant provided a payoff quote for March 22, 2016. Additionally, the payoff quote email referenced in your complaint and rebuttal contains the following information: “This quote is subject to change. This quote assumes that you will successfully complete all of your existing scheduled payments and none of your payments will be returned.”Please note, you may contact Customer Support at [redacted] or at [redacted] if you wish to have your upcoming installment payment due March 22, 2016, adjusted to include the quoted payoff amount. You may also schedule this amount as an additional payment. Please be advised, your account will remain open and interest will continue to accrue on the remaining principal balance of your loan as agreed until your loan balance is paid in full. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted], We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all...

feedback seriously.According to our records, on May 1, 2017, you were mailed a pre-screen offer letter inviting you to apply for a [redacted] installment loan via the Avant Platform. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program.Our records indicate, on May 7, 2017, you initiated an application using the promotional code provided in the aforementioned pre-screen offer. While we understand that you did not complete this process, we provided you with an expired application notice, on May 18, 2017, which we provide every customer whose loan request expires. The notice is designed to help consumers by providing transparency to the credit underwriting process and allows consumers to request the reasons adverse action was taken.On August 25, 2017, September 27, 2017, October 3, 2017, October 17, 2017, and October 31, 2017, you were mailed a pre-screen offer letter once again inviting you to apply for a loan. Please be advised that Section 604 of the FCRA allows a consumer reporting agency to furnish a consumer report in connection with a credit transaction. Financial institutions may obtain pre-screened consumer reports to make firm offers of credit, unless a consumer has opted out of inclusion in pre-screened lists.Per your request, we have notated your account and will refrain from sending you any further pre-screen letters or other marketing material. If you do not want to receive pre-screened offers of credit from other companies, you may call the consumer reporting agencies toll-free at 1-888- [redacted]-[redacted] or visit the website at www.[redacted].com or write to the following address:Equifax Options,P.O. Box 740123,Atlanta, GA 30374-0123;TransUnion,Opt Out Request,P.O. Box 505,Woodlyn, PA 19094-0505; andExperian Consumer Opt Out,P.O. Box 919,Allen, TX 75013.Additionally, we have reviewed your account and confirmed that at no time did a representative from Avant contact you or your relatives in order to encourage you to apply. The calls you received regarding your invitation to apply was not from Avant or anyone affiliated with Avant. Avant does not condone nor participate in any phishing activities. Both [redacted] and Avant are confident we comply with all applicable state and federal rules, laws, and regulations. We ask that you provide any information regarding the source of this information to assist in our ongoing investigation into this matter. We take our responsibility to protect our customers from scams such as these very seriously. Please be advised that federal regulations under the Equal Credit Opportunity Act (ECOA) require us to keep all applicant information for a minimum of 25 months. These regulations prevent an institution from deleting such information. All information we gather is used only in accordance with our privacy policy, and protected by data encryption software. This software ensures that, even in the event of a security breach, the information will be unintelligible. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],
We are in receipt of your complaint with the Revdex.com (Case #[redacted]. We are sorry to hear that you are dissatisfied with your customer experience. Here at Avant we pride ourselves in providing excellent customer service to all of our customers and take all feedback seriously.
In order to fulfill our commitment to responsible lending, all loan requests go through an online final review process after pre-approval. This review process may change the status of your loan. Please be advised that rates are determined on an individual basis and are based on a number of factors including your credit score, repayment history, debt to income ratio, etc.
Upon reviewing the information submitted by you during the initial loan request, it was determined that your stated monthly net income was greater than what was actually verified. Consequently, there was an adjustment of the available rates and terms. We apologize for any confusion this may have caused.
Per the email sent October 19, 2015, you are still eligible to apply for a loan. The terms of any loan offered will be based on information contained in your loan application at the time you apply. If you would like to continue with your loan request, please go to our website and log in using your username and password. If you have any questions, feel free to contact us at 1-800-712-5407.
Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department

Dear [redacted] We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]. We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you are aware, on August 14, 2015, you initiated an inquiry for credit for a [redacted] installment loan via the Avant Platform. [redacted] is the credit issuer for the Avant Platform, a closed-end installment loan program, where Avant operates as the administrator and servicer of the program. You signed a loan agreement detailing the full rates and terms of the installment loan, and your loan request was approved. The rates and terms of your installment loan were clearly and fully disclosed on the company website, during the application process, and in your loan agreement. Per your loan agreement, daily interest will accrue on the principal balance of your loan. Payments are applied first to outstanding charges, if any, then to accrued interest, and then to principal. As you were advised in the call on April 12, 2017, additional payments will allocate per the terms of your loan agreement. Accordingly, payments will allocate to any fees and interest which have accrued since the date of your last payment before allocating to your principal balance.Please note, any accrued interest which is satisfied by an additional payment will no longer be owed in your upcoming installment payment, which means more of that payment can allocate to the principal balance of your loan. Reducing your principal balance through early or additional payments results in less daily interest accruing, which can decrease the total cost of your loan. Avant accepts payments via credit card and, as a part of our efforts to lower the costs and barriers of borrowing, we will not pass the credit card service fee onto you. As part of this policy, payments via credit card from current customers are limited to the installment payment amount for each billing cycle. Please be advised that additional payments can also be made via ACH from the bank account on file, paper check, or money order. All payments will be applied per the terms of your loan agreement. We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you. Sincerely,Avant Compliance Department

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted]). We are sorry to hear that you are dissatisfied with your customer experience. At Avant, we pride ourselves in providing excellent service to all of our customers and take all feedback...

seriously.As you know, on July 8th, 2016 you agreed to a payment plan agreement with Avant to reduce your monthly installment amount from $706.56 to $480.00.  As part of that agreement, you acknowledged that the payment plan would be automatically terminated if any payment was not satisfied within 10 days of its original due date.  Accordingly, your payment plan was deactivated on January 2nd, 2017 for failure to make your December 22nd, 2016 payment within the afforded 10 day grace period.Additionally, please be advised that on January 13th, 2017 you were correctly informed that customers who have had two payment plans deactivate within the past twelve months are not eligible for a third.  Due to an isolated system issue, a payment plan which had previously been provided to your debt management company, but not activated on your account, was incorrectly labeled as deactivated. As a result, you were incorrectly advised that you no longer qualify for a payment plan. We apologize for any confusion or inconvenience this may have caused. After reviewing your account, we have found that only one payment plan has been deactivated on your account.  As you know, on February 14th, 2017, you successfully enrolled in our Loan Modification Trial Plan.We trust this explanation resolves this matter. At Avant, we go to great lengths to ensure a transparent and customer-focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [redacted]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11132016, and find that this resolution is satisfactory to me.
I did provide my account number on the check and the check stub so that was an excuse on Avant. They did NOT credit the full back interest either. The check did finally post though.
Sincerely,
Jamie [redacted]

Dear [redacted]We are in receipt of your complaint with the Revdex.com (Complaint ID # [redacted] We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing excellent customer service to all of our...

customers and take all feedback seriously.Please note that you were selected through a pre-screening process based on your credit history with data from TransUnion. According to our records, on November 4, 2015, you were sent a pre-screen letter containing an offer for a personal unsecured installment loan. As disclosed in the letter, the offer is not guaranteed if you no longer meet the credit criteria used to screen you for the offer or you do not meet additional criteria needed to be creditworthy for the offer. Credit is determined on an individual basis and is based on a number of factors including your credit score, repayment history, debt to income ratio, etc., which are evaluated upon submitting a request for a loan.According to our records, on December 8, 2015, you submitted an inquiry for credit with Avant. Upon completion of your loan request, it was determined that you did not qualify for a loan with Avant. Consequently, your loan request was declined and you were sent a Notice of Adverse Action via email, indicating that you were not eligible for a loan. Please be advised that we do not misappropriate customer information. Federal regulations under the Equal Credit Opportunity Act (ECOA) require us to keep all applicant information for a minimum of 25 months. All information we gather is used only in accordance with our privacy policy, and protected by data encryption software. This software ensures that, even in the event of a security breach, the information will be unintelligible.Again, please note that Avant is not in the business of sharing your information. The unauthorized debits which you allege were debited from the bank account provided in your loan request are not being made by Avant or anyone affiliated with Avant. Avant does not condone nor participate in any phishing activities.Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.Sincerely,Avant Compliance Department

Initial Business Response /* (1000, 5, 2015/08/12) */
Dear[redacted]
We are in receipt of your complaint with the Revdex.com (Case #XXXXXXXX). We are sorry to hear that you are dissatisfied with your customer experience with Avant. Here at Avant we pride ourselves in providing...

excellent customer service to all of our customers and take all feedback seriously.
Our records indicate that, on March 25, 2015, you agreed to a Short Term Payment Plan with Avant in order to catch up on your past due balance. This plan was comprised of 3 payments in the amount of $170.31 each, to be due on April 13, 2015, [redacted] 14, 2015, and June 15, 2015, respectively. Using your Customer Dashboard, you moved the payment dates of the payments due on May 14, 2015 and June 15, 2015 to July 9, 2015.
On June 18, 2015, Avant received notification from you that you had a retained an attorney for the purposes of filing bankruptcy. As such, all subsequent communications were directed toward your attorney. We have attempted to contact the law firm which you indicated was handling your case on multiple occasions. As of today's date, we have been unable to confirm a relationship with said firm. Additionally, we have searched the U.S. Bankruptcy Court Database site and found no record of a bankruptcy filing on your behalf. As you know, the Automatic Bankruptcy Stay does not go into effect until the bankruptcy petition is filed. As such, until the documentation for a bankruptcy filing has been submitted, collections activity may continue.
On July 9, 2015, both of the payments moved by you were debited from the bank account on file. Later this same day, you contacted Avant via email and advised us that you wished to opt out of automatic payments. Accordingly, your account was updated and no further attempts to debit payments from your bank account have been made.
On July 13, 2015, you contacted Avant telephonically in order to discuss the payments debited from your account on July 9, 2015. You stated that these payments should not have been debited. Your account was placed under review and you were informed that the status of your refund request would be determined after a thorough investigation into your account.
On July 30, 2015, you were informed that your refund request had been denied. It was explained to you that these payments were a part of your Short Term Payment Plan and that your request to opt out of ACH payments had not been received until after the scheduled payments had been processed. Additionally, you were advised that we had been unable to locate your bankruptcy case. We apologize for any inconvenience you may have experienced.
Here at Avant we go to great lengths to ensure a transparent and customer focused experience. If you have any additional questions or concerns, please contact our Compliance Department directly at [email protected]. We appreciate the opportunity to serve you.
Sincerely,
Avant Compliance Department
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It does not get me back the money they should not have taken.