Avas Flowers

A company does have specific policies and customers need to adhere to them in order to resolve their issues. This was an on line order and those policies are in place:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.Unfortunately, we have received your complaint after our allowed period of 24 hours. Our policy states (located on our website and a link is provided with your invoice)The customer notified Avas  after the 24 hour time frame and for that reason a refund or any resolution is not offered.

My apologizes for the issues mentioned. Your arrangement ordered was as follows:Tall Vase arrangement of hydrangeas with colorful flowers DESIGNERS CHOICE filled to value.The florist provided 6 fresh Hydrangeas, White Roses, Sunflowers, Snaps with greens in a 12" tall vase. It was accepted by the...

recipient with no issues. They later elected to bring it back to the florist and claimed it was not what they had ordered. It was delivered as requested and therefore was refused by the customer by bringing it back to the florist. If the customer refused the product, the order will not be refunded as per the Avas policy. The florist ordered the specific flowers to fill the arrangement and did make it as ordered. The florist needs to be paid for the flowres and the time to make the arrangement too. The photo provided did show that the arrangement delivered was what was ordered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received a full refund to my credit card.  I still believe their business practices are not as above board as they contest. Based on all the other complaints I saw on the internet, I am not alone in this assessment.

Complaint: [redacted]
I am rejecting this response because:They didn't live up to their response. The flowers sent weren't worth $10 (priced at store). They didn't even resemble the arrangement I chose, not one flower even stated in description given. I paid $75 for a special arrangement with certain flowers my grandmother grew, since it was her funeral. This is a total misrepresentation of products they provide. I didn't trust them to pick up & resend because of the lack of care & misrepresentation. I will only accept more than $20 store credit because I refuse to give them anymore money now. And a full (3x... I know that's stretching, but this heartache of dealing with this company is worth it) refund.
Regards,
[redacted]

On line description: A stuning vase arrangement that is sure to make your love blossom. Our Love in Bloom Bouquet @$69.99 consists of red and pink roses that complement a surrounding foundation of pink alstroemeria. This collection of fresh flowers are expertly arranged in a red vase to make this bouquet extra special. The recipe for the florist to follow was as follows: A red vase with 2 light pink roses, 4 red roses, stems of pink alstroe, with greens, filled to value.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The customer provided a photograph of the arrangement delivered and it was "as described" within the Avas website. Red, pink roses surrounded by pink alstroemeria with greens in a vase. This arrangement was filled value and that is the reason for the rejection for a pick up and refund. The customer claimed that the arrangement wasnot as shown on line. There was no basis for the arrangement to be returned based on the description and the photograph provided. If the arrangement did not meet the requirements based on its on line description, the florist would have re delivered it as requested.

ORDER# [redacted], my apologizes for the issues you have mentioned. Delivery Instructions: FLEXIBLE DELIVERY: PREFERRED DELIVEREY DATE: 02/14/2015. POSSIBLE DELIVERY DATES: 02/13/2015 or 02/14/2015.  This was an on line website order with no specific indication of  time for the delivery...

except after 4PM. The delivery informatiom within the original order is as follows:Deliver To:Request delivery on Saturday, 02/14/2015As per the florist:THIS WAS DELIVERED TO THEIR TABLE AND SIGNED AT 9 PM on 2/14/15. The customer stated in the complaint:The floral arrangement was to have been delivered by 8:00 P.M.. as per our reservation but was not indicated anywhere else. We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific dates or specific times. This apology was emailed to the customer on 2/16/15 by a customer service manager:"My name is Chris with the Avas Flowers customer service management and I’m very sorry there was such trouble with this order". The delivery information within the original order is as follows:Deliver To:SRequest delivery on Saturday, 02/14/2015A a courtesy, $13.95 refund has been issued and an additional $20.00 in store credits too:Current Reward Points @43187 which are worth $21.59 and do not have an expiration date either.A refund of $13.95 has been applied to transaction id 247991438The following email was sent to "[redacted]":A refund in the amount of $13.95 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

We can not issue a full refund unless we have the ability to pick up the order in a timely manner - this is from our website"To receive a refund, non-perishable products may be returned unused and in its original state within 7 days of delivery for a full refund of the cost of the item, less any service fees. Hand-delivered floral product or perishable goods may be returned in its original state within 24 hours of delivery and may be subject to a 50% restocking fee of the cost of the product. " As this order was placed on the web, the terms and conditions were agreed to and we will not be able to issue a full refund.

AVAS POLICIES:We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of both for your viewing.Product Description:Spring Has Sprung Bouquet @$64.99. What better way to welcome in the Spring season, than with a fresh bouquet of flowers. A gala of assorted roses and daisies are artistically arranged with lush, fresh greens in a glass vase tied with a raffia ribbon, with no indication of the amount of flowers that are to be used. It will certainly brighten the day of any lucky recipientItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows:A vase with 6 light pink roses, 5 stems of yellow spray roses, 5 of lavender daisies, ruscus, raffia bow. The designer used full size roses as an upgrade instead of the spray roses requested in the recipe.**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.The customer was offered and was issued a partial refund while her bank was on the phone with a customer service representative;refunded - Amount: $10.00 vs Transaction 8341730267 on 4/25/2016.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company. ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the order. At that time, the customer has the choice of viewing those terms and policies. Whether they read read them or not, they are bound by those terms. The customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placed. Prior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.We have responded to the customers complaint as shown and have closed this issue in our system and would appreciate if you would do the same. Thank you for your understanding, Robert

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID  and find that this resolution is satisfactory to me.

My name is Chris with Avas Flowers customer service management and I am very sorry there was such trouble with this. Our records indicate that this order was placed by you on the web with the following special instructions entered: "If not home please leave on side door steps." This is not...

our normal delivery policy, but we will do so if instructed to do so.  The local designer has confirmed that was done as requested.

ORDER#[redacted], my apologizes for the issues you experienced. as shown, a full refund has been issued as shown below:11/07/2014 8:54AM REFUNDED ORDERThe order has been refunded - Amount: $56.93 vs Transaction [redacted]

ORDER#[redacted],The on line product description for your website order is as follows:White lilies, yellow roses, blue delphinium and purple monte casino are brought together beautifully in a vase accented with ribbon with no indication of the amount of flowers that are to be used.Bows and...

Ribbons depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, we have determined that your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of both for your viewing:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. We regret that you were unhappy with the receipt of your order. The florist has delivered this based on a specific recipe as shown:clear vase w/ 3 yellow roses, 2 stem white lilies, accented with purple monte casino and blue delphinium arranged tightly moundy roundy with blue ribbon.

ORDER#2[redacted]; again, please accept my apologizes but the policies shown need to be followed.Shown below are the policies within the Avas website for alll users to view either before or after the placement of the order. Once the customers order is placed, a copy of the invoice is sent to the customer via email for their review. Within that invoice, is the policy regarding the "flex delivery schedule". If the customer accepts the order, as indicated, it will be prepared and delivered under the terms indicated.1. Legally Binding ContractThe first thing you should know is that this Agreement constitutes a legally binding contract between you and Avas Flowers.  Our official company name is Flower Tech Center, Inc., but we operate under the name Avas Flowers. Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's Day.  To ensure the highest likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advance.  Orders placed within 4 days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATES.   A customer service representative has discussed this issue and customer accepted a full store credit for any future purchase. as shown, it was issued and remains place:Current Reward Points @ 164858 which are worth $82.43 and do not have an expiration date. Theses are deposited within the customers Avas flowers Account and are accessed when a future order is placed. Cancellations or refunds will NOT be issued on orders placed during Valentines Day or Mothers Day holidays if the order was placed within 4 days of the holiday and the order was delivered within 4 days after the respective holiday.

ORDER[redacted]: this order was placed on the Avas website on 7/10/14 @2:20 and the order was Delivered On: Friday,  07/18/2014 at 6:14 P.M to;      [redacted], AZ 86406.The item the customer ordered, two dozen roses,  is shipped...

via [redacted] in an award winning gift box. Other Items on the site are available for same day hand delivery by your local florist. My apologizes for the quality issues you experienced with your flowers. I will cancel the order, file a claim with the carrier and issue a refund for the purchase BUT:since this order was placed 7/10/14, the customer needs to call ###-###-####, ask for the "Executive Response Team", provide their credit card #, date of expiration and it needs to be the same card used for the original purchase. At that point , a refund will be issued.  This information is shown above is also shown within the Avas web site for all users to view either before, during or after the placement of their order: Avas Flowers has affiliated local brick and mortar flower shops with experienced floral designers.  We are a nationwide florist offering premium flowers at discount prices.   We deliver flowers in our own vans, through[redacted] and through our affiliated floral shops nationwide. Avas Flowers is a nationwide flower delivery service that offers better flowers at lower prices. Most of our products are perishable goods and they are subjected to environmental conditions that are beyond our control.

ORDER#2 , as shown, the order was refunded as requested:A refund of $277.91 has been applied to transaction id  The following email was sent to "[redacted]":A full refund in the amount of $277.91 has been issued. We have issued this refund in full. It may take your bank up to 10 days to process this refund.We apologize for any inconvenience

This is what was ordered by the customer and that is what was delivered:Tall Vase arrangement of hydrangeas with colorful flowers designers choice fill to value. Colorful designers choice flowers is as it means, what the designer desires to use to fill to value. This order was filled to value and a refund will not be issued since it was refused and returned to the florist without approval of either Avas flowers or the florist. The customer took it upon herself to bring it back to the florist.

ORDER [redacted]:
As described within the Avas website, for all users to view:
Florist Designed Basket Arrangement@$49.99
Let our designers create something truly beautiful for someone special in your life. The arrangement will arrive expertly made in a basket including the season's freshest flowers.
Recipient signed for the arrangement @4:38 on 9/8/14. It was requested to be delivered before 4PM within the website order. It states within the Avas website, for all users to view:
We will make every attempt to accommodate delivery requests, however we do not guarantee deliveries at specific times. This is a "florist designed arrangement basket" and it was filled to value using flowers the designer had available, as it was indicated. The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. Since most of our products are perishable goods, we do not accept returns or cancellations and we typically do not issue refunds as there is a 50% restocking fee. We do not issue refunds for delivered products.

My apologizes for the issues mentioned.  Our Expressions of Love Bouquet inspires the heart with its colorful assortment of romantically themed flowers. This gorgeous arrangement is presented in a clear purple vase filled with classic red roses, delicate pink alstroemeria and regal accents of...

purple statice, with no indication of the amount of flowers that are to be used since it is filled to value. Your special recipient will surely feel loved and cherished!Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. The florist used this recipe ti fill the arrangement to value:A clear purple vase with 6 red roses, 4 stems pink alstroe @$69.99.The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards.We have no indication of being contacted as the policy requires:12. Avas Flowers Satisfaction Commitment, Cancellation, Returns, And Refunds PolicyIn the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.

ORDER # [redacted] the customers order consisted of:Vase arrangement of WHITE & RED FLOWERS $149.99 with no indication of what type or how many flowers are to be used either. We indicated to the florist to please make this arrangement with only red and white roses. This order was called in on...

3/17/15 @8:34AM for same day delivery and was confirmed delivered on 03-17-2015 at 01:45 PM ,Order left with Neighbor,[redacted] since the recieptant was not at home. The on line delivery information for Dozen Roses,Farm Fresh 12 Stems Including Vase is @ US $39.99. Delivered via UPS/FEDEX in an award winning gift box. Other Items on the site are available for same day hand delivery by your local florist. Please call us if you need help, we are here to assist you. Next Day Delivery Available and the item requested was for SAME day delivery and FARM FRESH is next day delivery ONLY as stated. Products that marked as Wholesale or Farm Fresh/Farm Direct or delivered in a Gift Box are offered as part of our Direct from the Farm and Warehouse Direct programs.  These items are only available through delivery via UPS and FedEx - therefore they cannot be delivered the same day.  All other items on our site are available for same day florist hand delivery by your local florist, subject to availability.  Methods of Delivery:We deliver flowers and other products in one of the following three ways:1. Personal delivery in one of our vehicles from our physical location;2. Personal delivery from one of our affiliates (a local florist); or3.  Delivery by UPS or FedEx from our physical location or through an affiliate direct shipping for us. At the time of the order being placed and processed, a copy of the invoice is email to the customer for their review. That is the time for the customer to voice their concerns.Based on the information shown, no offers for a refund are available. Thank you for your understanding, RobertAvas Flower Terms of Service:You agree to this Agreement by doing any one of the following:1. Using, accessing, or viewing this website; 2. Registering for and using an online account through this website; 3. Submitting content, such as product reviews, to us for publication; 4. Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully.  If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from us.

CUSTOMER'S ORDER CONSISTED OF:Exquisite Roses and Teddy Standard - Roses Only @$34.99 which was confirmed, to the customer for their review by use of an invoice emailed to customer at the time of the order being placed. The other choice was Roses with a teddy bear @$39.99 as shown...

within the Avas website/product description. (Deluxe - 1 Stem with Bear@ $39.99) Select a product option is indicated too. As a courtesy, refunded - Amount: $13.95 vs Transaction [redacted] on 4/11/15. The customer has a responsibility to read the information, product description before they place the order and if a problem occurred, they need to look at that invoice emailed in order to make any corrections. The email shown below was sent to the customer after a concern was indicated;We have received your inquiry. Upon checking your order, you had purchased for Exquisite Roses and Teddy Standard - ROSES ONLY for $34.99. And the Deluxe - 1 Stem with Bear is for $39.99. We do apologize for the confusion. But you can check it with your invoice that was sent to your email. If you have any further inquiry you may contact us at ###-###-####. Please have your order number ready if available so that we may better assist you.