Avas Flowers

This company did not deliver as expected. Ordered a beautiful arrangement from their website, ended up with 12 roses stuck in a vase for same price. Would not recommend at all. Had trouble even delivering to address.

My apologizes for the issues mentionedAs shown within the Avas website for all users to view:SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.Unfortunately, we have received your complaint after our allowed period of hoursOur policy states (located on our website and a link is provided with your invoice)ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terns of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the orderConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company

Complaint: [redacted] I am rejecting this response because: I told them it would be closed at Full refund Regards, [redacted]

My apologizes for the issues mentioned.As shown within the Avas website;Avas Holiday Delivery policy:Holiday Floral Delivery:We cannot guarantee delivery on a specific date for busy floral holidays like Mother's Day, Thanksgiving, Christmas, and Valentine's DayTo maximize the likelihood of delivery on one of these busy floral holidays, please place your order at least four days in advanceOrders placed within days of Valentines Day and Mother's Day DO NOT HAVE GUARANTEED DELIVERY DATESNeither cancellations nor refunds will be issued on orders placed during the Valentines Day or Mothers Day holidays if the order was placed within days of the holiday, and subsequently delivered within days after the respective holiday ON LINE ORDER PROCESSING:In order for a website order to be processed, the customer "MUST" check our TERMS of SERVICE prior to placing the orderAt that time, the customer has the choice of viewing those terms and policiesWhether they read read them or not, they are bound by those termsThe customer MUST approve the acceptance of those terms of service before finalizing the on line order or the order will not be placedPrior to the acceptance of "the terms of service", all of the charges for that order are shown and MUST be reviewed before acceptance of the order.Customer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyWe are located in Mahwah, New Jersey, but we operate nationwide by working with local floristsWe also often use FedEx and UPS for delivery

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Altought I do not agree with their response, they have sent out a replacement fruit and snack basket that along with the original basket has met the order to my satisfaction Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The recipient never received the original order, and I have requested a refundSince the order was for Mother's Day, it would be pointless to redeliver at this timeMore importantly, the recipient is no longer at the address Regards, [redacted] ***

Revdex.com COMPLAINT RESPONSE TO REJECTION: ORDER# [redacted] White Sympathy Vase DELUXE Medium @$was ordered by the customer via phone callAt the finalization of that call, the order was processed and a confirmation invoice was emailed to the customer for review and to check for any errorsThat would have been the time to call customer service to dispute what was ordered, not after the factYes, a error might have been made and the refund in the amount was done in good faith in the amount of $25.00(refunded - Amount: $vs Transaction [redacted] )The online description was as follows:White Sympathy Vase@$White lilies adorn this arrangement, while assorted blooms of white roses and daisies are spread throughout them to accentuate a sense of calm with no indication of the amount of flowers that are to be used eitherThe florist used:A vase with assorted white flowers including white roses, lilies, daisies, snaps and astersItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelSubstitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsIf filler was not to be included, which is used to stabilize the flowers, they have a tendency to fall to the outer edge of the vase and might brake offAs shown within the Avas website:This Agreement applies to your use of this website as well as any services we provide, such as selling and delivering flowers and other productsYou agree to this Agreement by doing any one of the following:Using, accessing, or viewing this website; Registering for and using an online account through this website; Submitting content, such as product reviews, to us for publication; Ordering or purchasing flowers, balloons, chocolates, baskets, food, and other products or the delivery of the same from us.Please read this Agreement carefully If you do not agree to this Agreement, you may not access or otherwise use this website or purchase products or services from usConsumer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date? If something were to happen to your online order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the company

ORDER#, as shown below is a copy of the page that the customer must choose from to place their order: Exquisite Roses and Teddy1)Select a product option:Standard - Roses OnlyUS $US $34.99Deluxe - Rose with BearUS $63.99US $39.99Premium - Roses with BearUS $81.99US $49.99There are three options shown and one of the three must be chosen in order to place the orderIt clearly states for $34.99, customer will receive Roses ONLY @$If they choose the second option, the would receive 1-Rose with a BearIt is the responsibility of the customer placing the order to understand what they are ordering for the price shownThe page shown does have a Teddy and exquisite roses shown but the customer could not place an order from that pageOnce the order was placed, the customer received an invoice, showing what was ordered and what the cost was tooThat was the time for the customer to review that invoice and to call customer service and mention her concern , not after the order was delivered In the customer rejection of this complaint, she stated: I accept the refund and will not be using nor recommending AVAS Flowers.refunded - Amount: $vs Transaction [redacted]

We are unable to refund $as requested since the store credits were issued as promisedAs described within the Avas website is the arrangement ordered: Our Rose and Carnation Mixed Bouquet @$contains warm, rich shades of red, pink, and purple creating a stunning visualThis beautiful arrangement will provide joy for a birthday, anniversary, get well or just because with no indication of the type or the amount of flowers that are to be usedIt is filled by the florist to valueAs offered, $in store credits has been issued as shown: Account Details Current Reward Points @which are worth $and do not have an expiration dateAvas policy as shown within the Avas website: Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelThe florist used this recipie to fill the arrangement as requested: A vase with red roses, pink carnations, pink matsumoto, asters, stems of purple stock and purple monte casino filled to valueWe regret that you were unhappy with the receipt of your orderAfter reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented accordinglyTherefore, your order has been approved and meets the Product Description as well as our Substitution PoliciesI have attached a copy of both for your viewingSubstitution Policy: The flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value

ORDER# [redacted] :, please accept my sincere condolences for the families lossThis was a Red, White and Blue funeral arrangement made with, Roses, carnations, dasies, hydrangers ans Asian lilies, some of which were opened and others were in bud formThis arrangement was filled to value and additional flowers were added toThe requested delivery time was coordinated with the funeral home at the same time the visitation was to begin The information shown below, is also shown within the Avas website for all users to view:Red, White & Blue Sympathy VaseWhite mums adorn this arrangement, while several blooms of Red, White & Blue flowers are spread throughout them@$We do not have any notifications of any specific flowers to be not included in the arrangement per the customers requestIt is done by the designer to their design with available flowersAvas Flowers has affiliated local brick and mortar flower shops with experienced floral designers We are a nationwide florist offering premium flowers at discount pricesWe deliver flowers in our own vans, through FedEx, UPS and through our affiliated floral shops nationwideAvas Flowers is a nationwide flower delivery service that offers better flowers at lower pricesSince most of our products are perishable goods, we do not accept returns or cancellations and we typically do not issue refunds as there is a 50% restocking feeWe do not issue refunds for delivered productsreward points were deposited into the customers Avas Flowers account;Account Details: Current Reward Points @which are worth $for any future purchase, to anyone, any where within the USA and do not expireOn 9/18, as a courtesy to the customer, a refund in the amount of $was issued# Transaction [redacted]

Check# [redacted] in the amount of $is awaiting a signature and it will be sent soon as that is done

ORDER# [redacted] A refund of $has been applied to transaction id [redacted] The following email was sent to [redacted] :A full refund in the amount of $has been issuedWe have issued this refund in fullIt may take your bank up to days to process this refundWe apologize for any inconvenience

As shown, the customer was issued a refund $and $in store creditsThe basket ordered on line was @$meaning is actually cost the customer for the basket $28.00, as a courtesy/a sign of good faith to resolve the issues mentionedBlooming Garden Basket@$as described within the Avas website; Our Blooming Garden Basket is a lovely assortment of our freshest blooming plants arranged in a handwoven basketPerfect for brightening up any home or office environmentItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feelSubstitution Policy The flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the deliverySpecific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standardsWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal valueIn dish-gardens, blooming plants may be substituted with another type of a blooming plant, while green plants may be substituted with another type of a green plantIf you have a complaint about a delivered product but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future useCustomer must review company policies/guarantees: When is the deadline to place an order for it to arrive by a specified date or time? If something were to happen to your order, would you be able to receive a full refund or replacement? Read the company policies for returns/exchanges and the fine print associated with your order to understand your rights as a customer of the companyAs a courtesy and a sign of good faith, a partial refund was issued as shown; refunded - Amount: $vs Transaction [redacted] on 4/20/making the cost of the basket delivered @$A store credit of $was also issued for a future purchase

I am rejecting this response because:they required additional money on 2/16/for supplies or the order would be canceled, and I only agreed to pay if they guaranteed delivery that dayIt was not deliveredI spoke with a supervisor the next day who thought it was outrageous that they asked for money, and she promised a beautiful basket would be delivered that day(2/17), and if not I could cancelShe called back and left a message saying it could not, so I called back and canceledWith a fight, the customer rep agreedThe next day the basket is delivered and I had already made other gift arrangementsI called make sure they canceled the charge from my card and they said it was held up from the weatherMy mother in law went to work on 2/17, the day of the bad weather so it was obviously not bad out, and furthermore, they promised delivery the day before the bad weatherI find the whole situation unprofessional and lacking in customer careThey agree to cancel my order, and then totally disregard my wishes and send the basket anywayI was going to call my credit card company and dispute the charges, but wanted to give them a chance to do the right thing

Complaint: [redacted] I am rejecting this response because: I was ripped off, lied to, and treated as if I had done something wrongThe $that Avas flowers had offered was not even half of a refund when only half of the order was receivedThe $store credit is the last thing I would want from a company that cheated and lied to me.I have no use for it and such a low amount of credit wouldn't even allow for any purchases without me having to spend more money It is outrageous to me that Avas flowers still insists that the order of MULTI color tulips was delivered when the picture of the actual arrangement received clearly shows tulips and only colors present (not the colors I was assured)They tried to claim that there were only colors because Valentines day took up all their supply of pink and red flowers and they were allowed to substitute if neededI again reiterated that I was not informed of any substitutions and half the flowers are still missingFor them insist that the order was correct even though it is blatantly obvious that it wasn't, goes to show that Avas flowers is being stubbornly dishonestObviously, a mistake was made- that is why they made an unsatisfactory offer; but they are not willing to admit their wrong doing or deceptionI reported their mistake within hours and Avas flowers is trying to claim that I didn'tThey gave me the runaround for daysI had to prove I wasn't lying and when I presented irrefutable evidence- they continued to lie about itI have burned up several hours- including lunch breaks just trying to get this company to look at the picture so that they had no choice but to discuss a refundFor all the hassle and trouble they have put me through, I want my full refundAvas Flowers does not deserve my business or my hard earned money Regards, [redacted]

I am rejecting this response because: I spoke to Rep [redacted] and TOLD HIM what I wanted I never asked for an azalea If I could not have the dish garden, that should have been explained to me It absolutely was not, never, ever, ever This response is an absolute lie None of these charges was ever explained to me, not once This business is a sham No one in their right mind would pay $for what I got, not anyone I don't care where you say you got it It wasn't worth $20, and it was a joke They steal your money, pile on charges THAT WERE NEVER, EVER, EVER TOLD TO ME I do not make it a habit of contacting the Revdex.com to complain about businesses Everything I have said is the truth, and Ava's should be ashamed What a ripoff I will tell everyone I can think not to ever use them I wanted to take a picture of what I paid $for, but it would have been in poor taste, seeing as it was near the casket near everyone else's ABSOLUTELY BEAUTIFUL ARRANGEMENTS My poor friend is dead, and I felt like a cheapskate You charge $for a tiny little square piece of paper you call a card that a LOCAL florist hands out for free???????!!!!!! Two tiny little skinny white RIBBONS like something you pull off the spool for a cheap Christmas gift you charge $apiece for???!!! Are you kidding me? And I was never told of these charges You people are disgusting You make me sick I feel sorry for anyone who gets tricked into using you I am absolutely certain you are operating just under the parameters of the law, but you are immoral Like I said before, do a search anywhere in the country for local florists and who comes up??? Oh, my goodness! It's Ava's They're local everywhere!!!! Yeah, right Seems like I am far from the only one who has the same complaint about your scam I know for a fact other people have contacted the Revdex.com about you I hope you go out of business as soon as possible

ORDER# [redacted] , Thanksgiving CenterpieceDELUXE @ $was delivered and quality was an issue( florist left on porch and it was frozen)A refund of $has been applied to transaction id [redacted] The following email was sent to " [redacted] ":A refund in the amount of $has been issuedIt may take your bank up to days to process this refundWe apologize for any inconvenience

My name is Chris with Avas Flowers customer service managementI'm very sorry that the arrangement did not meet your expectationsHad we known about this sooner, we might have been able to resolve this for youWe did not receive the first email from you till days after deliveryAt this point, it is too late for us to question the designer on thisThis is from our Website: SATISFACTION COMMITMENT AND RETURN POLICYIn the unlikely event you are unhappy with your product(s), please notify us within hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit

order# [redacted] , [redacted] , You were offered a pick up and re delivery of the arrangement, but you have refused that offer, which we made in good faith and instead contacted the florist to resolve your issuesThey were willing to do the arrangement over at the time of your complaintThe cost of your arrangement was $and our florist made it to that amountPlease read the options available, to resolve your issues and adviseAs shown, you cannot cancel your order, since it has been delivered I do understand your concerns, but as shown below, are the policies of Avas flowers, which are shown within the website too: Substitution Policy The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standardsIn some situations we may need to substitute two mini foil balloons for full size mylar balloonWhile substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers of greater or equal valueSubstitution of some keepsake items may be necessary due to increased demand, especially during major holidays as availability is often quite limitedIn a single type flower arrangement, such as an all tulip or all rose arrangement we will make every attempt to do the flower type, but we may have to substitute with another color flower Avas Flowers Satisfaction Commitment In the unlikely event you are unhappy with your product(s) we will offer to pick up and re-deliver another product(s) if you notify us within days of receiving the flowers that you are not satisfied If you do not want a re-delivery of a new product(s) and you notified us within days that you are not satisfied with the product(s) and you would like to receive a refund instead; we will need be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redeliver instead of a refund Cancellation, Returns, And Refunds Policy (1) Dissatisfaction Since most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than days If you do not want a re-delivery of a new product(s) and you notified us within days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refundIf you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund

I am rejecting this response because: Chris never addressed the fact that their own rep begged me to not cancel and in return, promised me two specific things - delivery first thing in the morning since he knew it was important to me it go out that same same day as they advertised on their website at 1:in the afternoon; and secondly they would UPGRADE one level making it PREMIUM The fact that the arrangement failed to contain the extra flowers as well as failed to meet the iconic compact round shape wasn't my biggest complaint, it was an additional note but not to take away from the first two issues those being time of next day delivery and size was promised to be upgraded When I asked them about these two issues, they wouldn't acknowledge the second delay and only stated they didn't see anywhere in their notes it was to be upgraded I told the rep to look on the notes, to ask the agent of record who had solidified my order and that to me, that was the deciding factor to NOT CANCEL THE ORDER ALTOGETHERSo I fail to see that they honored our agreement at all What about THEIR PROMISE ON THE TIME, which they promised would be FIRST THING by 10:a.m., which ended up to be p.m., without an explanation to me or an apology to the recipient ALSO, they admitted the size delivered to the recipient got a DELUXE size and disregarded and wouldn't even discuss the possibility of their rep promising it to save the sale? I am the CUSTOMER, and I, THE CUSTOMER AM NOT SATISFIED with any part of this transaction Promises by one rep, denial by another; product discrepancy in shape and size, and I was actually accused that I "should have known better than to think it could be delivered same day even though my order concluded about 1: The best they could do was offer me less than $as a refund on a $sale plus give me 20% off my next purchase! What a total insult to any customer