Avas Flowers

Complaint: [redacted]
I am rejecting this response because: This is the same message from the in behalf of a sales representative, its like no one in this company cares they just copy and paste the same message , no one is taking this complaint serious or they just dont care , I am still expecting my full refund and a apology from this company , I paid for a service and did not receive it like advertise .this company needs to take there customers more serious they are not a company with out us.
Regards,
[redacted]

My apologizes for the issues mentioned. The customer ordered an arrangement on line.AVAS POLICIES:We regret that you were unhappy with the receipt of your order. After reviewing your beautiful photo, and reviewing the recipe of this particular arrangement all flowers are represented...

accordingly. Therefore, your order has been approved and meets the Product Description as well as our Substitution Policies. I have attached a copy of both for your viewing.Product Description:Spring Has Sprung Bouquet @$64.99.  What better way to welcome in the Spring season, than with a fresh bouquet of flowers. A gala of assorted roses and daisies are artistically arranged with lush, fresh greens in a glass vase tied with a raffia ribbon, with no indication of the amount of flowers that are to be used. It will certainly brighten the day of any lucky recipientItem pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.Arrangement Recipe:The recipe that the florist used to fill the arrangement to value was as follows:A vase with 6 light pink roses, 5 stems of yellow spray roses, 5 of lavender daisies, ruscus, raffia bow. The designer used full size roses as an upgrade instead of the spray roses requested in the recipe.**Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel**Substitution Policy:The flowers shown online are representative of color scheme, look and feel, overall style, and value; however specific containers and or flowers will vary in some cases due to floral designer interpretation, availability or need to meet our quality standards. The customer was offered and was issued a partial refund while her bank was on the phone with a customer service representative;refunded - Amount: $10.00 vs Transaction [redacted] on 4/25/2016. Additional store points;Account DetailsCurrent Reward Points @27298 which are worth $13.65 and do not have an expiration date either.

ORDER #[redacted], My apologizes for the issues you experienced with your floral arrangement. As shown below, it has been delivered:
Occasionally when inaccessibility to the local delivery area, need for special ordering, or for whatever reason flowers can not be delivered on the date requested,...

we may attempt to notify the sender as well as the recipient and we will reschedule the delivery on the next available delivery date, which is the case.
ACTUAL DELIVERY DATE: 09/23 ACTUAL DELIVERY TIME: 02:48 PM. Our florist was provided with an incomplete delivery information(3RD FLR-RELEASE INFO DEPT.) and they were unable to get it delivered when scheduled. As a courtesy to the customer, a refund in the amount of $7.95 has been issued:
A refund of $7.95 has been applied to transaction id [redacted]
The following email was sent to "[redacted]":
A refund in the amount of $7.95 has been issued. It may take your bank up to 10 days to process this refund. We apologize for any inconvenience

Revdex.com COMPLAINT RESOLUTION:ORDER#[redacted] & [redacted] MY APOLOGIZES FOR THE ISSUES YOU HAVE EXPERIENCED.As shown within the Avas website:The Gourmet Delights Basket@$67.99 includes fresh fruit, cheeses and crackers with no indication of the amount of what is to be included. *Bows and Ribbons...

depicted in this arrangement are not included.Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel.Custom order indicating: Dish Garden of Ivys with Gerber Daisies , Roses and Lilies ( spring colors)@$54.99As per conversation with the customer by a customer service representative: The customer filed for fraud on this both orders with the bank. The the customer would rather to have it redelivered and rectified.  The customer stated that she will call back and wanted to redeliver. In order to have that done, we file a request with the florist to pick up what was delivered and them have a re delivery done as shown below:12. Cancellation, Returns, And Refunds Policy1) DissatisfactionSince most of our products are perishable goods, we do not offer refunds after the product has been in possession for more than 7 days.   If you do not want a re-delivery of a new product(s) and you notified us within 7 days that you are unsatisfied with the product(s) and you would like to receive a refund instead; we will need to be provided the opportunity to pick up the product(s) you are dissatisfied with prior to processing a refund. If you do not provide us the opportunity to pick up the product(s) we may be able to issue you a store credit for future use or a redelivery instead of a refund.  They will not be re delivered and have a refund issued too. It is either one or the other as per the policy. A request has been sent to the florist to pick up the two items and re deliver. If they are not picked up within a reasonable time, a full refund will be issued to the customer for the actual cost of the products only.

Complaint: [redacted]
I am rejecting this...

response because:  I did what they said for 16 days.  I stayed home 3 times for a slot of time...2.5 hrs each during which they said the plant would be picked up.  It was not.  I left it with the doorman for 3 days (where it should not be in my building.  The saidthe florist tried to pick it up.  That is a lie.  There are 2 full time doormen here 24/7.  I no longer have the plant as I do not keep ugly things inmy home.  They had plenty of time to resolve this.  They are just doing to you what they did to me.  If you google their complaint sections, you will see that this is standard policy for them.
Regards,
[redacted]

My name is [redacted] with Avas Flowers customer service management and I’m very sorry that this arrangement did not meet your expectations. I understand your disappointment since we were not able to get the specific vase at the local designer.  I do see that we gave issued $10 of store credit as an...

apology and I can certainly increase that to $20.This is from our website:The flowers and Products shown online are representative of color scheme, look and feel, overall style, and value rather than a literal interpretation of the delivery. Specific containers and/or flowers will vary in some cases due to designer interpretation, availability, or need to meet our quality standards. While substitutions may be necessary, a great effort will be made to keep the same look and feel of the arrangement, using flowers and products of greater or equal value. On each item there is also the following message: Item pictured is a depiction of an arrangement that we will make as similar as possible with the same look and feel. -

I am rejecting this response because: I would like an actual...

apology from the employee himself regarding his disrespectful, culturally insensitive attitude (by making fun of my statement that it was Mother's Day in my country), and sexist attitude (by mocking me in a feminine voice).  Although I appreciate the response from the company, I would like the apology from the employee himself or a confirmation that he no longer works for the company if he is unable to apologize.

ORDER#[redacted]my apologizes for the issues you have mentioned. As per the florist:Recipient Not Available, Delivery Attempted on 03-25-2015 04:00PM. and since it was raining, the baskets were not left on the porch. Will attempt Delivery on 03-26-2015. The florist confirms delivery on 03-26-2015 at...

01:00 PM ,Order left with Intended Recipient. I've spoken to the florist/owner, who made the delivery himself of TWO Easter baskets, one for a boy and one for a girl. They were filled with Easter candies, two plush bunnies and assorted Easter novelties as ordered. They did not deliver flowers to [redacted] as mentioned. These were both accepted by one of the adults at the home. This are the item ordered:Basket arrangement of Basket arrangement of BOY AND GIRL THEMED assortment of delicious sweets (CANDY), 2 plush bunny, and cute novelty items- Easter!!!!!!! It was filled to value using the money provided by the customer by the affiliated florist.