AZ Pool Expert

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you for you quick response and the help to resolve this matterI have received the refund into my accountI just want to clarify that both the training sessions and my membership have been terminated and further transactions will be debited from my account?I have reviewed the response made by the business in response to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Re: [redacted] - [redacted] ***Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Woodbury, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.? We greatly apologize to Ms [redacted] for the difficulties that she went through to have a consistent trainer at our Woodbury location.? Ms [redacted] has been a loyal customer of Xperience Fitness since and again, we apologize to her.? Ms [redacted] did meet with our management team today and both have come up with a solution and a plan to have Ms [redacted] with a full-time trainer moving forward.? We will wait on Ms***'s response to see if this complaint can be closed.? ?

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our [redacted] [redacted] location always strives for excellent customer service, and we appreciate the opportunity to respondMs [redacted] had an active account at our [redacted] location and was under the impression that it was canceled out Unfortunately it wasn't canceled out for some reason then Ms [redacted] reenrolled online This was a matter of miscommunication between both parties We do apologize for any poor customer service that she might have encountered, we set both memberships to cancel, and pulled the one membership out of collections and no further billing will take place We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Re: [redacted] -Kirsty [redacted] As mentioned in our previous response, we have extended the expiration date of the remaining personal training session also, you are welcomed to transfer any unused sessions at any time to a current member If you wish to transfer the remaining personal training session, please contact our [redacted] at ###-###-#### and we will make that adjustment Thank you.Xperience Fitness Appleton, WI

Re: [redacted] - [redacted] Thank you again for bringing [redacted] 's new concern to our attention We cannot verify the validity of this cancellation letter [redacted] just recently gave us There is no date, time stamp or any of our employee's signature on the letter verifying that this wasn't just written and submitted by [redacted] on 10-14-2016.We have not been able to take monthly dues out of ***'s account after June because his credit card on file continued to decline Attached is his invoice history confirming this ***'s phone number and address that we have on file match those on the complaint he filed with the Revdex.com of Wisconsin again, attached are confirmed records showing our billing company, ABC Financial attempted to contact [redacted] + times regarding his past due balance with Xperience Fitness This is indisputable proof of our attempts to contact [redacted] but he neglected to contact us back prior to his account status changing to Return for Collections***'s outstanding balance with Xperience Fitness is $in which we are only asking for $to clear his account from collections and to cancel his membership We ask him to contact our customer support center at ###-###-#### to take care of his outstanding balance this week Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for making us aware of the complaint our former customer, [redacted] filed with your office Our [redacted] ***, WI location always strives for excellent customer service, and we appreciate the opportunity to respond In cases like this Xperience Fitness has to investigate all avenues especially when there our claims of employee theft Xperience Fitness was unaware of any promises made to Ms [redacted] to waive monthly fees since that decision can only be made at the Corporate level We are sorry for any inconveniences placed on Ms [redacted] Ms [redacted] did a "charge back" on her credit card which in return Xperience Fitness will not be refunding her.We trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ***,I have never done a complaint like this before but it did tell me not to include my daughters name Do you know if this message goes to only us or does it go to the public? I would love to talk with you about this in person but I'm not sure how I can get my contact information to you Do you know? Regards, [redacted] ***

Re: [redacted] - [redacted] ***Thank you for making us aware of the complaint our former customer, [redacted] filed with your office Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.In this case it is easier to blame the business then herself Ms [redacted] signed the personal training agreement, gave Xperience Fitness her checking account information then neglected returning phone calls from our business If Ms [redacted] simply would have said NO that she wasn't interested in our personal training program, this would have never been an issue Ms***'s membership is canceled and will receive a refund for serves not rendered totaling $571.32.We trust that this has been amicably resolved and we will consider this matter closed

[A default letter is provided ***e which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** ***

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our former customer, [redacted] filed with your office. Our Menasha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Every membership that Xperioence Fitness sells are "individual" memberships regardless who pays for the membership. When cancelling a membership agreement at Xperience Fitness the member must submit a cancellation form for each individual wishing to cancel. This policy is listed on the front of the membership agreement that each member signs.Ms [redacted] called last week because she cancelled her membership over a year ago and stated that she was still getting charged for the child care. After we told Ms [redacted] our cancellation policy, she said "I guess I just assumed when I cancelled that it would all be cancelled since it was all billed together". Ms [redacted] could have avoided these additional charges by reading the cancellation policy on the membership agreement form. Xperience Fitness will cancel the account and refund a total of $back to her daughters account. We trust that this has been amicably resolved, and we will consider the matter closed.

[redacted] - [redacted] Our Corporate Office and its experience staff are very organized, detailed orientated and has a passion to serve our members If Ms [redacted] had called our Corporate Office our staff would have noted her account or Mr [redacted] account We again have NO record of receiving a phone calls, e-mail or a letter to cancel from Ms [redacted] We have canceled both memberships moving forward and have waive the past due amount on Ms [redacted] account No refund will be issued unless further proof is provided from Ms [redacted] that indicates her intentions to cancel her/their membership months ago Xperience Fitness - [redacted] **

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Suamico, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Attached are the membership agreements signed by Ms [redacted] acknowledging she was made aware of the annual fee date, located right above her signature.? Legally, Xperience Fitness is not obligated to refund Ms [redacted] but, we would like to put our best foot forward and refund the annual fee on both accounts.? Xperience Fitness will refund the annual fees to the bank account information we have on file for Ms [redacted] .We trust that this has been amicably resolved, and we will consider this matter closed.?

Thank you for making us aware of the complaint our cus***er, [redacted] filed with your office. Our Brookfield, WI location always strives for excellent cus***er service, and we appreciate the opportunity to respond.We have been in continuous contact with Ms [redacted] regarding this matter. Xperience Fitness apologizes to Ms [redacted] for this error and per her request, we have refunded the down payment, credited $back to her credit card and paid the bank fees she was charged.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[redacted] - [redacted] Thank you for making us aware of the complaint our former customer, [redacted] filed with your office Our West Allis location always strives for excellent customer services, and we appreciate the opportunity to respondXperience Fitness apologizes to Ms [redacted] if there was any miscommunication regarding the annual maintenance fee Our annual maintenance fee is displayed on the front side of the membership agreement directly above where the customer signs the agreement Xperience Fitness also has a large display in out lobby explaining club rule and policies along with our annual maintenance fee and dates It is also the consumer’s job to review anything prior to signing an agreement at any business With that said, Ms [redacted] and the other two member have canceled their memberships and will not be using the services of Xperience Fitness so we are happy to accommodate her request and will refund the annual fees on all accountsWe trust that this has been amicably resolved, and we will consider this matter closed

Re: [redacted] Wu - [redacted] Thank you for making us aware of the complaint our customer, Yongbin Wu filed with your office. Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We appreciate Mr *** business over the past three years and we do hope he continues as a member with Xperience Fitness. Also, we apologize for any discomfort he felt when visiting our facility on May 23, 2018. After speaking with our V.Pof Membership Sales and to our General Manager, we have never had a friend for free membership option available until November 1, 2017. If MrWu has anything in writing stating his membership did included friends for free when he visits, we will be more than happy to honor that. We have canceled MrWu's membership at his request but, if MrWu would like to reactivate his members, he may call our Corporate Office at any time. [redacted]

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer,? [redacted] ? filed with your office.? Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Attached is a copy of the signed personal training agreement by Mr [redacted] on 1/31/2018.? ? After Mr [redacted] enrolled in our Q program he was given a copy of the agreement which clearly states our cancellation policy under "This agreement is nonrenewable" section and at the end of the day, it is up to the consumer to read what they are signing.? ? We realize that sometimes consumers make hasty buying decisions and sign off on something that ultimately? might not work with their? schedule.? We believe every business sees that from time to time.? Xperience Fitness will refund the latest? payment of $and will cancel the Q Program agreement.We trust that this has been amicably resolved and will consider this matter closed