AZ Pool Expert

According to the contract, I was not contacted by any trainer to schedule sessions in SeptemberI was told that a replacement trainer would work with me if my trainer was not availableI didn't receive any return calls when I did call to scheduleYou must provide day notice to end membership and when I realized no one would be responding or contacting me, that is what I didAt that time I was not requesting to end the contractI am requesting refund for September and October due to Xperience staff breaching their contract

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Re: [redacted] - [redacted] ***Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.At Xperience Fitness our personal trainers are always excited to help anyone that wants to become Unstoppable and obtain results With that said, it's up to the customer to say "yes" or "no" if they would like to retain the services of a personal trainer At no point Ms [redacted] was obligated to obtain a personal trainer with Xperience Fitness she made an adult decision to do so even though she claims she couldn't afford it Since Ms [redacted] has canceled her membership we will reimburse her for services not rendered Xperience Fitness will refund the unused personal training sessions totaling $272.00.We trust that this has been amicably resolved, and will consider this matter closed

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our former customer, [redacted] filed with your office.? Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Ms [redacted] purchased the personal training package on 12-1-and had just over two years to use the training sessions.? This is well past the members right to cancel (3-day) and we are hesitant to refund this because, Ms [redacted] has made no effort trying to use the sessions she purchased and agreed too.? ? With that said, we will refund Ms [redacted] $1,447.20.? We trust that this has been amicably resolved and we will consider this matter closed.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In response to the reply from Xperience Fitness, I have gone through my records carefullyAt no time did I receive a call from ABC Financial nor have I received any other communication from themI suspect that is due to the number they had on file was not correctI have also gone through all of my financial transactions and have located billings that have occurred above and beyond the $per monthOn 12/5/I was billed $On 4/2/I was billed $On 4/30/I was billed $On 7/2/I was billed $This would bring the total billed to me of $Xperience claims that they contacted me on 7/6/to update my billing and that I gave them authorization to update and bill meThis is incorrectIf they had contacted me via phone, I would have started the dispute that this account was to be cancelled as of December 8th when I mailed in my request to cancel and came to the location to turn in my key tagIf Xperience pulls their check in records, they will note that I have not once accessed their gymAlso of note, they state in the scanned information that they attempted to call me on 7/1/and found the number to be disconnectedI ask how it is they contacted me on 7/6/via phone to update if that number was no longer in service as their records indicate? I also attest that they did not have the correct number on file for me or we would have connected much earlier and this dispute would not be in place as of todayI am again asking to be refunded for the amount they took from my card as this account was to be cancelled back in December when I mailed in my form Regards, [redacted]

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Ms [redacted] signed a personal training agreement with Xperience Fitness for installments of $ The only way this agreement can be canceled is by taking advantage of the Day Right to Cancel after the agreement is first signed and agreed upon This agreement was signed on May 8, clearly well after the Day Right to Cancel date We have been in communication with Ms [redacted] and both parties have made concessions Xperience Fitness has canceled out the remaining recurring services and Ms [redacted] will be using the personal training sessions that have been paid for.We trust that this has been amicably resolved, and we will consider this matter closed

Thank you for making us aware of the complaint our customer,? [redacted] ? filed with your office.? Our Appleton,? WI location always strives for excellent customer service, and we appreciate the opportunity to respond.? ? ? ? ? ? Xperience Fitness was unaware of the insurance provider that Mr [redacted] claims that Xperience Fitness should be a part of? which,? pays for? his monthly membership dues.? After researching his claim we found that his insurance company is compatible with our reimbursement program.? Xperience Fitness has met Mr [redacted] 's refund request so? we trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: Kirsty [redacted] - [redacted] Thank you for making us aware of the complaint our customer, Kirsty [redacted] filed with your office Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond Ms [redacted] purchased the personal training session on February 13, not on November 2, as stated in her complaint We give our members (6) months to use the sessions purchased knowing members that purchased personal training works out at least two times a week with a trainer Ms [redacted] hasn't checked in at our Appleton, WI location since August 21, and before that it was May 3, Ms [redacted] 's membership will expire on December 23, we recommend that Ms [redacted] use the unused personal training sessions within that window Our Personal Training Manager has tried reaching out to Ms [redacted] multiple times including as recently as November 17, Xperience Fitness has adjusted the expiration date on the unused session to 12-24-one day after her membership will expire Please reach out to our management group at ###-###-#### to set up times to complete your personal training sessions.We trust that this has been amicably resolved, and will consider this matter closed

Re: [redacted] - [redacted] ***Thank you for making us aware of the complaint our customer,? [redacted] ***? filed with your office.? Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.On 3-12-was the first time our office was made aware of Mr***'s intentions to cancel his membership.? At that point Mr***'s account had been past due since 2-27-and our billing company, ABC Financial attempted to contact Mr [redacted] eight times via e-mail, phone calls and mail notifying him about his past due balance.? Mr [redacted] failed to return emails or phone calls from our billing company.? As written on all our membership agreements, A member in good standing may cancel their membership at any time for any reason by providing Xperience Fitness a 30-day written notice of cancellation.Mr [redacted] please contact our Corporate Office to make payment on your past due balance.? ###-###-####.? Thank you.?

Re: [redacted] L [redacted] - [redacted] Thank you for making us aware of the complaint our customer,? [redacted] L [redacted] ? filed with your office.? Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.After reviewing Ms [redacted] 's concerns, we found that Ms [redacted] paid a down payment of $at time of enrollment on 2-2-then her first monthly dues of $came out on 3-15-2018.? No other fee/s have been taken out.? Xperience Fitness has canceled Ms [redacted] 's account per her request on 3-26-and have refunded the last months dues that came out on 3-15-equaling $29.99.We trust that this has been amicably resolved and will consider this matter closed

Re:- Kimberly [redacted] Thank you for making us aware of the complaint our customer, Kimberly [redacted] filed with your office Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has always been transparent with its advertising for all of the years we have been in business In this case, Ms [redacted] didn't click on the advertisement for the details By doing so, it leads interested people to our landing page which clearly explains the following:Specialists are on hand to help.*PROMOTION JOINING FEE IS VALID ON VALUE PLUS MEMBERSHIP OPTION.Only First and Last Month Due at time of Enrollment See Clubs for Details Offer Good Till February 15th.After reviewing the conversation Ms [redacted] had with our Customer Service Department, we feel its best the she seeks out other fitness options We trust that this has been amicably resolved, and we will consider this matter closed

I have left Ms [redacted] a voicemail and waiting for a return call.? ? [redacted] Director of Member? RelationsXperience Fitness920-886-2796?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I also want to point out that while this document states that, the signing process of the document is very rushed by the staff, and terms are not clearly communicated Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is simply all I was wanting! I am happy to take down my negative reviews once I receive the refund to my debit cardThank you for your help in this situation Regards, [redacted]

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Green Bay, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has never received a cancellation letter or e-mail from [redacted] , this is the first time we were made aware of Ms [redacted] 's intentions to cancel her membership Ms [redacted] has been a long term member of Xperience Fitness and with that said, we have waived the past due balance owed, canceled the membership and pull her account from collection.We trust that this has been amicably resolved, and we will consider this matter closed Thank you

Thank you for making us aware of the complaint our customer,? [redacted] filed with your office.? Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness wants every member to have a great experience each and every time they use our facilities.? ? We? apologize that Ms [redacted] ? hasn't had the same positive experience that thousands of other member have had.? Our General Manager will be reaching out to Ms [redacted] to cover her concerns? about our business and to make sure that she has a better experience when visiting Xperience Fitness moving forward.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness does apologize to Ms [redacted] if she experienced any poor customer service on our end After reviewing Ms [redacted] 's account we noticed she paid a down grade fee on 1/17/and her next monthly dues payment on 1/20/should have been $ Xperience Fitness has refunded the additional $dollars back to Ms [redacted] 's banking account information on file Again, we apologize for any poor customer service but want to thank you for being a member with Xperience Fitness We trust that this has been amicably resolved and will consider this matter closed unless Ms [redacted] has further questions

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I would like to re-state the fact that I mailed in a letter at the end of March to cancel my membership then after seeing the additional charge on my account, I called in and the customer service apologized and said they would cancel my account immediately and I would not be charged againIn June after seeing the charge on my account a second time after my initial cancellation letter I blocked your charges as I will not tolerate being leached off of by a company that says one thing but does anotherTo all others that see this, if you send in a cancellation letter send it through CERTIFIED mailOtherwise, as you can see from multiple complaints on this business, if you do not send it and have proof of sending it, they will continue to charge your card and tack on ridiculous feesWhen dealing with this company through email after they tried sending me through collections, they refuse to ever admit fault even when they upset customersI am shocked with how many negative reviews that the Revdex.com still allows Xperience and A+ ratingThey over charged me twice in the amount of $and then after I blocked their charges they continued to try to charge my accountThe most recent time they tried charging my account was 8/5/which was AFTER they what they are saying they cancelled my membership on 7/Xperience has a lot of holes and is not worth the troubleI'm out $for them refusing to cancel my account when I first requested itI will accept the waiving of the WRONGFUL charges to my accountConsumer bewareThis gym is not honest and they are okay with lying on public formsBefore I disputed the charge through Revdex.com, I had emailed them multiple times regarding this issue and they refused to listen, until I brought my complaint here to this review siteThey are like a cockroach who runs when the light shines on themDO NOT SIGN UP FOR THIS GYM Regards, ***

Re: [redacted] - [redacted] Thank you for making us aware of the additional concerns that [redacted] has.? [redacted] canceled her membership on 9-30-with ABC Financial which was thirteen days after her bill date on 9-17-2016.? In addition to that, Xperience Fitness has a "30-Day" notice of cancellation which is clearly stated on the membership agreement.? Technically Xperience Fitness does not owe [redacted] a refund of membership dues.? Since [redacted] did pay her last month dues upfront at the time of enrollment, we are more than happy to refund that.? The amount refunded? will be? $which will be credited to billing information that we have on file within to business days.? We again, trust that this matter has been amicably resolved and will consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below The original dollars is ridiculous but what's even worse is that you continue to charge me additional monthly fees as if I'm still a member.? Doing this only to keep attempting to make money off of me, with a terrible company practices.? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***