AZ Pool Expert

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond Xperience Fitness was unaware of the insurance provider that Mr [redacted] claims that Xperience Fitness should be a part of which, pays for his monthly membership dues After researching his claim we found that his insurance company is compatible with our reimbursement program Xperience Fitness has met Mr [redacted] 's refund request so we trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re:- Kimberly [redacted] Thank you for making us aware of the complaint our customer, Kimberly [redacted] filed with your office.? Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has always been transparent with its advertising for all of? the years we have been in business.? ? In this case, Ms [redacted] didn't click on the advertisement for the details.? By doing so, it leads interested people to our landing page which clearly explains the following:Specialists are on hand to help.*PROMOTION JOINING FEE IS VALID ON VALUE PLUS MEMBERSHIP OPTION.Only First and Last Month Due at time of Enrollment.? See Clubs for Details Offer Good Till? February 15th.After reviewing the conversation Ms [redacted] had with our Customer Service Department, we feel its best the she seeks out other fitness options.? We trust that this has been amicably resolved, and we will consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] -***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Writing to let you know the complaint has been satisfied and I have received my full refund.? However, I would recommend that you warn consumers about the physical training deptat Xpirence FitnessThe consumer should be made aware of the lack of professionalism and Degreed education in fitness trainingThe consumer should be alerted to reading the personal training contract over verrrrrry carefully or they will find themselves locked into a 1yr agreement.? The consumer will also find that the session price changes from a lower price when you pay an up front amount to a higher session price when you start paying month to month even though you are locked into a contract.? Thank you for your help in this matter and I hope other consumers don't fall into the same trap I did.?

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Brookfield, WI location strives for excellent customer service, and we appreciate the opportunity to respond.Our office never received the cancellation form that Mr[redacted] said he filled out at the club nor, did we receive the cancellation through fax Mr [redacted] did call our office at the end of December and his intensions were clear that he wanted his membership canceled so, Xperience Fitness has refunded Mr [redacted] the amount requestedWe trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Re: [redacted] ***Thank you for making us aware of the complaint that our customers father, Dan [redacted] filed with your office.? Our Green Bay, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We understand that sometimes people forget to read their membership agreement and follow the proper procedures to cancel their membership.? But in this case, while [redacted] K was using our club she was contacted by our billing company, ABC Financial five times in the month of July notifying her that her credit card on file was about to expire.? They received no response from ***.? From September 16, through December 15, our billing company attempted to reach out to [redacted] over (30) times (see attachment) again, with no return phone call or any type of communication.? [redacted] or her family neglected to communicate with Xperience Fitness and or to our billing company until her account was on the brink of going to collections then we received this complaint.Please contact [redacted] Bat our Corporate Office to clear the debt owed920-886-2804.Member number 6758-

Re: [redacted] - [redacted] After reviewing Ms***'s response and signed membership agreement on both accounts, Xperience Fitness is in no way obligated to refund Ms [redacted] what she is requesting besides the monthly dues payment of $made on 1/22/two days after her membership was canceled Even though Xperience Fitness is under no obligation to refund the Annual Fee of $paid on 1/15/before Ms [redacted] canceled her membership Xperience Fitness is willing too since she will not be using the club in Total refund $ Please see the attachment to review the signed membership agreements.We trust that this has been amicably resolved and we will consider this matter closed

Re: [redacted] - 7758-48417Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Hales Corners, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.After reviewing this complaint, we have concluded that Ms [redacted] has not participated in any of the Q Classes nor did she receive a My Zone Belt Xperience Fitness will mail a check to Ms [redacted] for $to the address on the complaint Please allow up to business days Thank you

Thank you again for making us aware of the additional concern Ms [redacted] has After further investigation, we see that accounts 7770-and were charges a dues payment of $each on 4-28-but the account of 7770-was not charged on 4-28-in which the credit card of file declined Xperience Fitness will refund the accounts that were charged on 4-28-2017.We trust that this has been amicably resolved, and we will consider this matter now closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, *** ***Fix the sauna the right way Paul informed management a week ago it was no working right told them to get on it so it doesn’t go down like it did as far as cleaning Paul it’s a joke I would like for you to go there and see I would even meet you there to show you what we see as well as other issues that you should address for safety such as worn out equipment

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Menasha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has never accepted verbal membership cancellations over the phone or at a club location When members come to the club to cancel their membership we have a very specific way to cancel their account and provide the member with proof of cancellation Ms [redacted] did not review her signed membership agreement and follow the proper cancellation policies and procedures It is also apparent that Ms [redacted] has no intentions in paying her past due amount to Xperience Fitness which is why we are canceling her membership and removing her from our database.We trust that this has been amicably resolved, and we will consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I am wondering why the account was sent to collections in the first placeThe e-mail I received on 8/19/had stated that if I did not call within five days of receiving the e-mail, then the amount would be turned over to collectionsI called the representative who had sent me the e-mail that same dayI also filed my complaint which was received by Xperience Fitness before that five day period had endedI do not want this mishap to negatively impact my credit Regards, [redacted]

Re: [redacted] - [redacted] A [redacted] Thank you for making us aware of the complaint our customer, [redacted] A [redacted] filed with your office.? Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.On April 4, was the first time? Xperience Fitness? was made aware of [redacted] A [redacted] intentions to cancel her membership.? We have no previous records in our data base indicating her intensions to cancel her membership? nor have we received a cancellation letter from? [redacted] A [redacted] that she claims was sent.It's clear that [redacted] A [redacted] intensions are to cancel her membership which was outlined on the complaint letter Xperience Fitness received on April, 4th.? We are more than happy to cancel? her membership moving forward but, we will not offer a refund unless [redacted] A [redacted] can produce a certified mail receipt showing that Xperience Fitness did receive her cancellation letter when she claims it was sent.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com and Xperience Fitness: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help in this matter [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I will keep an eye to make sure I am not further charged for the services and agreement that has been cancelled, which was stated in the business' response regarding the matter Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is inappropriate that this response states that we consistently have trouble keeping our accounts current throughout our membership We had been Gold Gym Members for a long time previous to this purchase into Xperience, and if notes were taken properly it was known that our bank changed our check card number when our card was re-issued after a business breach and we took care of it immediately when Experience made contact with us I have yet again emailed all the snapshots as far back as my email allows me to and forwarded them to [redacted] Also, I have been twice ignored now asking for the owner/ceo contact information Regards, [redacted]

Re: [redacted] M [redacted] - [redacted] Thank you for making us aware of the complaint our former customer, [redacted] M [redacted] filed with your office.? Our Vadnais Heights location always strives for excellent customer service, and we appreciate the opportunity to respond.Regardless if a member is using? the facilities or not it's the member’s obligation to follow their signed membership agreement and comply with the cancellation policy and procedures? set forth.? In this case, we have never received a cancellation notice from Ms [redacted] until she contacted Xperience Fitness on 5-24-which we then canceled her membership.? If Ms***'s would have noticed these charges from her bank statement? five years ago, this situation could have been avoided.We trust that this? has been amicably resolved, and we will consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I made several attempts when my account was overdrawn by the financial company that Xperience usesWhy they have no record of my attempts to collect funds that should not have been taken out of my account is beyond meThis did happen and I am sure they have proof of itI have not used nor will I ever use or recommend there services because of this incidentThe reason they have payments until August? Is because it was done illegallyI do not want to persue matters further but I will be forced to if this company insists that I owe them anything further than the cancellation letter that I have sent twiceI will pay for a certified letter-but that is all Regards, [redacted] ***

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Vadnais Heights, MN location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has thousands of personal training clients that are getting great results using this service.? We also understand that a personal trainer is not for everyone such it is? in this case.? Our Personal Training Manager went above and beyond in attempt to help Ms [redacted] with her nutritional and health concerns but, to no avail as Ms [redacted] canceled her appointment.? As Ms [redacted] pointed out in the complaint letter she inquired about a medical or financial freeze on her personal training sessions, which we would have been more than happy to accommodate but instead, Xperience Fitness has decided to relieve Ms [redacted] of all future payments on her personal training agreement.? Ms [redacted] has (5) paid personal training session that she can still use.? Please contact our Vadnais Heights location to schedule an appointment.? ###-###-####.We trust that this has been amicably resolved, and we will consider this matter closed

Thank you for making us aware of the additional concerns our former customer, [redacted] M [redacted] has.When Ms [redacted] moved to Buffalo, MN and joined Fitness Evolution she should have canceled her membership with? Xperience Fitness.? Again, if Ms [redacted] would have noticed these charges from her bank statement five years ago, this situation could have been avoided.? Xperience Fitness will not be held liable for negligence on Ms***'s behalf.We will consider this matter closed