AZ Pool Expert

Thank you again for making us aware of the concerns, [redacted] has Our goal is to make sure we work with our current and former clients to come up with a compromise with any disputeXperience Fitness has no record of a membership cancellation letter from [redacted] or from her husband Jonathan [redacted] If Ms [redacted] provide us with proof of said cancellation, we would consider this matter closed Both accounts have an outstanding unpaid balance of $each totaling $ Xperience Fitness is willing to compromise with $117.96, half of the total amount due After receiving payment, both account would be removed from collections status and canceled permanently.Please contact our Customer Support Center to make final payment Thank you ###-###-####

Re: [redacted] - [redacted] ? Xperience Fitness wrote Ms [redacted] a check on October 18, and Ms [redacted] cash the check on October 24, 2017.? Please see attachment.We trust that this has been amicably resolved and will consider this matter closed

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Ms***, your issue was reviewed by myself then our customer service team contacted you with our answerWe have had (30) recorded conversations with Ms [redacted] dating back to March 1, Ms [redacted] still hasn't provided Xperience Fitness with the documentation she told our customer service advisor she had which, would relieve her past due balance with Xperience FitnessThis is a simple case of someone miss leading our business, speaking poorly about it just to have a past due balance waived that is clearly owedPlease contact [redacted] S at ###-###-#### to make payment on your account.? After this step is completed, we’ll consider activating your membership.We trust that this has been amicably resolved, and we will consider this matter closed ?

Re: [redacted] - [redacted] Thank you for making us aware of the compliant our customer, [redacted] filed with your officeOur Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.When a member commits to Xperience Fitness we expect the same in return.? [redacted] wants to cancel her personal training commitment for additional reasons not stated in her complaint.? Our personal training staff has been more then accommodating with [redacted] 's busy schedule and at one point, [redacted] wanted to put her personal training commitment on temporary due to family commitments, which we would have been more than happy to do? We also understand that personal training is not for everyone.? Xperience Fitness personal trainers hold their clients accountable with a sound nutrition program, workout schedule with a personal trainer and the frequency using the club without a personal trainer.? With that said, Xperience Fitness will refund [redacted] for the sessions not used totaling $Xperience Fitness will not refund any money paid that included supplements or the MyZone belt that [redacted] purchased on a separate occasion? If there is a default with the MyZone belt please contact MyZone or go into our Greenfield, WI location for a replacement.We trust this this complaint has been amicably resolved, and we will consider this matter closed.?

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Appleton, WI location always strives for excellent customer services, and we appreciate the opportunity to respond.? We apologize to [redacted] for her experience.? All cancellation refunds must go through our accounting department which is why we cannot do refunds at the club.? [redacted] 's refund was submitted on 8/21/and should have been credited to her account on file by now.? Her membership is canceled and account information has been deleted from our data base.? ? We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise.? ? ?

Re: [redacted] - [redacted] ***Thank you for making us aware of the com paint our former customer,? [redacted] ***? filed with your office.? Our Racine, WI office always strives for excellent customer service, and we appreciate the opportunity to respond.? ? After reviewing video on this incident, it has come to our attention that Ms [redacted] was causing a seen at our front desk.? Ms [redacted] was yelling at our front desk attendant and trying get our members not to come in.? Completely unexceptionable behavior.? Xperience Fitness has canceled Ms***'s membership and refunded the $for personal training.? ? We trust that this has been amicably resolved and will consider this matter closed

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Menasha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has never accepted? membership cancellations over the phone.? Ms [redacted] contact our club on January, and they instructed her on how to properly cancel a membership with Xperience Fitness.? This is also outlined on the members copy of the membership agreement they receive at time of enrollment.? Xperience Fitness will use the Revdex.com of Wisconsin letter of complaint as Ms [redacted] 's notification to cancel her membership.? Xperience Fitness will refund the annual fee of $back to Ms [redacted] 's checking account that we have? on file.? This refund will take - business days.We trust that this has been amicably resolved, and we will consider this matter closed

Re: [redacted] Thank you for making us aware of the complaint our customer,? [redacted] filed with your office.? Our Brookfield, WI location always strive for excellent customer service, and we appreciate the opportunity to respond.We apologize to Ms.? [redacted] for any miscommunication on our part.? After reviewing? Ms.? [redacted] ? account, we have refunded $for (6) unused personal training sessions.? ? We trust that this has been amicably resolved and will consider this matter closed

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? OurBrookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.? Unfortunately, we have no notes or records indicating why Ms [redacted] feels that she has been overcharged for services.? We also don't show that Ms [redacted] ? had? intentions to cancel her membership.? ? Xperience? Fitness has never received a membership cancellation form from Ms [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Re: [redacted] *** - [redacted] Thank you for making us aware of the complaint our customer, [redacted] *** filed with your office Our Brookfield, WI location always strive for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness has never received a cancellation of membership form from [redacted] *** Matter of fact, [redacted] emailed our Corporate Office on 12/6/at 11:29am stating she was fully aware of the balance owed ($84.35) and said she would attempt to pay something that month toward her membership Attached is a copy of all correspondence that our Corporate Office has had with [redacted] *** and her acknowledging the past due balance owed to Xperience Fitness [redacted] *** may contact our customer support center to arrange payment ###-###-#### Thank you.We trust that this has been amicably resolved, and we will consider this matter closed

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our West Allis, WI location always strives for excellent customer service, and we appreciate the opportunity to respondOur billing company, ABC Financial contacted Ms [redacted] on August 20, when she did a charge back of membership dues on her account and her husband’s account At that point our billing company informed Ms [redacted] on the company’s cancellation policies Please see attachment for all communications between Ms [redacted] and ABC Financial Xperience Fitness and or ABC Financial has never received a cancellation letter from Ms [redacted] or her husband Ms [redacted] may contact our Customer Support Center to make final payment on both accounts Thank you ###-###-####

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Woodbury, MN location always strives for excellent customer service, and we appreciate the opportunity to respond[redacted] signed up for a personal training agreement and didn't understand the 3-day right to cancel.? Xperience Fitness will refund any and all unused sessions plus cancel her membership.? We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[redacted] Xperience Fitness reached out to Mr [redacted] on? April 4, 2018? and had a long discussion addressing his concerns.? We what to thank Mr [redacted] for his passion for our club and for some nice recommendations.? We have also told Mr [redacted] to contact the Director of Member Relations at any time he has a question or concern.? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The original dollars is ridiculous but what's even worse is that you continue to charge me additional monthly fees as if I'm still a member Doing this only to keep attempting to make money off of me, with a terrible company practices [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Thank you once again for making us aware of the additional concerns Ms [redacted] has.? Our billing company, ABC Financial is under a strict policy with Xperience Fitness which we do not allow ABC to waive late and service fee that a member might accrue when their accounts declines.? Xperience Fitness offered a settlement offer to Ms [redacted] minus the late and service fees that would end up saving her over sixty dollars.? Therefore the balances are different.? Thank you.Xperience Fitness - Green Bay, WI

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***`

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I came in I cancelled at the Suamico Location signed to cancel I was given a copy I threw it away a couple weeks later most likelyI was told when I called I could do it that way or email XFcares, and I haven't stepped foot in an XF since thenI've explained this repeatedlyI can come in and provide step by step pantomime if necessaryI've received emails telling me I owe different amounts, if your company can't determine the amount owed how can anyone trust you can file cancels correctly and based on other reviews and Revdex.com complaints that's a big problem for your companyAnd, calling customers liars...smooth Regards, [redacted] ***Dear [redacted] , Re: XPERIENCE FITNESS Account #: 6758-A review of your account reveals that multiple chargeback disputes have been processed on your accountThe account is now past due for a total of $As a courtesy, I have waived all of the late and service fees that were assessed on these payments due to the chargebacksPlease remit $to the address listed below to finalize your requestIf you prefer you may visit our website below or call our customer care center at ###-###-#### to make your paymentIf you have further questions, please contact your club directly, as we did not process the cancellation request on this account [redacted] ***Customer Care Offline ProcessorABC Financial Services, Inc.Customer Care: ###-###-#### Dear [redacted] , Re: Xperience Fitness Account #: 6758-Your cancellation is set up with a a final amount due of $once that amount is paid your membership will cancel [redacted] Customer Care Offline ProcessorABC Financial Services, Inc.Customer Care: ###-###-#### [redacted] ,I show that we had spoken back in February, so I apologize if I missed any other messages Since we do not have record of your cancellation back in November, we cannot backdate your cancel Your account is now pending cancel, however, the balance of $is still due Thank you, [redacted] B.Customer Service Adviser,Xperience Fitness

Re: [redacted] A [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Brookfield, WI location always strive for excellent customer service, and we appreciate the opportunity to respond.Please see attached ABC Financial notes.? The first we were made aware of Ms***'s intentions to cancel her membership was on 10-27-15, on notes included with this e-mail.? Ms***'s last payment to Xperience Fitness and its billing company was on 8-20-nothing has drafted from Ms***'s account after that date.? Even though our billing company attempted to contact Ms [redacted] times between 9-23-to 10-23-because her account was delinquent.? Ms [redacted] finally? communicated with? our billing company on 10-27-when we then first found out about? her intent to cancel.? Xperience Fitness or? there billing company has no letter/record of cancellation from Ms [redacted] just proof of a conversation on 10-27-15.Since Ms [redacted] has not made a payment on her account after 8-20-Xperience Fitness is willing to back date her cancellation to 10-27-15, waive the past due balance and clear her account from collections.? No refund will be issued.We trust that this complaint has been amicably resolved, and will consider this matter closed unless notified otherwise.? ? ?

Thank you for making us aware of the complaint our customer,? [redacted] ? filed with your office.? Our [redacted] location always strives for excellent customer service, and we appreciate the opportunity to respond.? We apologize to Ms [redacted] for the miscommunication? on the restructuring of her personal training agreement.? We have refunded Ms [redacted] $plus changed the agreement to a 3-maonth personal training agreement as she had requested.? Please allow 5-business days for the refund.? We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise