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[redacted] ,Both accounts were reimbursed for the annual fee they get processed separately which in return will hit your account on different days.? Thank you.? Xperience Fitness? - Suamico? ? ?

Re: [redacted] - [redacted] N ***Thank you for making us aware of the complaint that our customer, [redacted] N [redacted] filed with your office Our Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respond [redacted] signed up for XF Prime and Q coaching on 01/XF Prime:This service includes the one-on-one sessions plus a monthly supply of supplementsThese are itemized out in the way they bill, meaning the sessions bill on one contract and the supplements bill from anotherHer sessions are set to bill biweekly on Fridays and her supplements are set to bill monthly on the 26th of each month.Q:Ms [redacted] Q contract is also itemized out, meaning it has its own contractThat bills monthly on the 16thAs ABC Financial, our billing company tried to pull these payments when they were due, they came back multiples times on multiple seperate occasions as NSFThis then spiraled into a domino effect causing her payments to overlap and clear on random days since ABC Financial continues to try and pull any past due balanceOur Personal Trainer, [redacted] cancelling on Ms [redacted] twice with less than a 9-hour notice is unacceptable and appropriate action has been taken In regard to Ms [redacted] payment issues, [redacted] did send Ms [redacted] copies of her contracts to help her understand how they were set up to billWe trust that this has been amicably resolved and will consider this matter closed unless Ms [redacted] has further questions

Re: [redacted] - [redacted] ***Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Vadnais Heights, MN location always strive for excellent customer service, and we appreciate the opportunity to respond.We apologize to Ms [redacted] for the delay in the refund that she is owed We had a glitch with our accounting department and Ms***'s 3-day cancellation and refund was never received Our accounting department now has the refund request and has since processed it Ms [redacted] should expect the refund of $back to [redacted] banking information that we have on file within 3-business days Again, we greatly apologize for the delay.We trust that this has been amicably resolved, and we will consider this matter closed unless notified ot***wise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]? I want to speak to someone in management, just like the very rude lady said the manager never returned my call.? Regards, [redacted]

Re: [redacted] - [redacted] N ***Thank you for making us aware of the complaint that our customer,? [redacted] N [redacted] filed with your office.? Our Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.? ? [redacted] signed up for XF Prime and Q coaching on 01/16.? XF Prime:This service includes the one-on-one sessions plus a monthly supply of supplementsThese are itemized out in the way they bill, meaning the sessions bill on one contract and the supplements bill from anotherHer sessions are set to bill biweekly on Fridays and her supplements are set to bill monthly on the 26th of each month.Q:Ms [redacted] Q contract is also itemized out, meaning it has its own contractThat bills monthly on the 16th.? As ABC Financial, our billing company tried to pull these payments when they were due, they came back multiples times on multiple seperate occasions as NSFThis then spiraled into a domino effect causing her payments to overlap and clear on random days since ABC Financial continues to try and pull any past due balance.? Our Personal Trainer, [redacted] cancelling on Ms [redacted] twice with less than a 9-hour notice is unacceptable and appropriate action has been taken.? In regard to Ms [redacted] payment issues, [redacted] did send Ms [redacted] copies of her contracts to help her understand how they were set up to bill.? We trust that this has been amicably resolved and will consider this matter closed unless Ms [redacted] has further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Despite what the company says, my husband and I most certainly submitted a cancellation letter, and their contact logs show me nothing other than that they keep trying to charge us for a membership we cancelledI am requesting that the charges that the company claims that we owe be dropped, and that they cease contact with us Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, ***? ***Fix the sauna the right way Paul informed management a week ago it was no working right told them to get on it so it doesn’t go down like it did as far as cleaning Paul it’s a joke I would like for you to go there and see I would even meet you there to show you what we see as well as other issues that you should address for safety such as worn out equipment?

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Mr [redacted] for any miscommunication he experienced at time of enrollment All promotional mailers that Xperience Fitness sends out to the general public always have disclaimers printed on them and sometimes the disclaimer is over looked Xperience Fitness will credit Mr [redacted] 's account $to be applied toward future membership dues We trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Menasha, WI location always strives for excellent customer service, and we appreciate the opportunity to respondMs [redacted] stated in the complaint that she canceled her membership We have never received a cancellation letter, e-mail or phone call from Ms [redacted] indicating her wishes to cancel Our membership agreements are month to month with a 30-day written notice to cancel I have attached a copy of Ms [redacted] 's signed agreement and highlighted the cancellation policy she signed off on Also, attached are notes from our billing company attempting to contact Ms [redacted] from January through April regarding the past due balance on her account which she never responded too It is clear that Ms [redacted] never canceled her membership and filed the complaint only after our billing company turned it over to a collections company Xperience Fitness will cancel Ms [redacted] 's membership, waive the past due balance and pull it from the collections company.We trust that this matter has been amicably resolved, and we will consider this matter closed

***,Our company processes refunds twice a month, mid-month and at the of each month Your refund was processed on February 13, and will be sent to you via mail on February 15, Thank you.Xperience Fitness

[redacted] Thank you for making us aware of the complaint our former customer, [redacted] filed with your office Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond We greatly apologize to Ms [redacted] for the mistake our employee made and we have deleted Ms***'s phone number and email address from all of her past accounts If Ms [redacted] has any problems moving forward she can contact me directly at the number provide below Once again, we are very sorry that this happened We trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise In good health, Paul D [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below ***,I have never done a complaint like this before but it did tell me not to include my daughters name.? Do you know if this message goes to only us or does it go to the public?? I would love to talk with you about this in person but I'm not sure how I can get my contact information to you.? Do you know? Regards, [redacted] ***

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our [redacted] location always strives for excellent customer services, and we appreciate the opportunity to respond.? To date we have never received a cancellation letter or e-mail from Mr [redacted] .? On 7-24-was the first time Xperience Fitness was made aware of Mr [redacted] ? intentions to cancel his membership.? After months of receiving calls from our billing company Mr [redacted] failed to respond to them and did a chargeback on his account indicating he was well aware his account was still active.? If Mr [redacted] would have returned one of multiple calls from our billing company, let them know his intentions were to cancel his membership, Xperience Fitness would not have had to respond to this complaint in the first place.? ? Xperience Fitness will pull his account from collections status and cancel it out.? No refund.? ? ? We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise? ?

Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Greenfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to Mr [redacted] for any miscommunication he experienced at time of enrollment.? All promotional mailers that Xperience Fitness sends out? to the general public always have disclaimers printed on them and sometimes the disclaimer is over looked.? Xperience Fitness will credit Mr [redacted] 's account $to be applied toward future membership dues.? We trust that this matter has been amicably resolved, and? we will consider this matter closed unless notified otherwise.?

[redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Brooklyn Park, MN location always strives for excellent customer service, and we appreciate the opportunity to respond[redacted] has never communicated his wishes to cancel his membership with Xperience Fitness whether through the US Post Office, e-mail or from "live chat" Mr [redacted] did however speak with our billing company, ABC Financial on April 9, and was instructed step by step how to cancel his membership Please see attachment showing the notes that were taken by ABC Financial when speaking to Mr [redacted] Yet after giving the cancellation instructions and policies to Mr [redacted] he failed to follow those instructions and never mailed a cancellation letter to ABC Financial If Xperience Fitness or ABC Financial doesn't receive a cancellation letter by "any" member, how are we suppose to know the member actually wants to cancel their membership or has changed their mind and wants to keep the membership? In this case, unless Mr [redacted] produces evidents that he did mail a cancellation letter to ABC Financial, we are not willing to refund Mr [redacted] but will cancel his membership out using the letter that we received from the Revdex.com of WI as proof of his intentions to cancel.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise.--In good health, [redacted] Director of Member RelationsXperience Fitness - MN/WI

Re: [redacted] ? Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness does apologize to Ms [redacted] if she experienced any poor customer service on our end.? After reviewing Ms [redacted] 's account we noticed she paid a down grade fee on 1/17/and her next monthly dues payment on 1/20/should have been $9.99.? Xperience Fitness has refunded the additional $dollars back to Ms [redacted] 's banking account information on file.? Again, we apologize for any poor customer service but want to thank you for being a member with Xperience Fitness.? ? We trust that this has been amicably resolved and will consider this matter closed unless Ms [redacted] has further questions

Re: [redacted] - [redacted] Thank you again for bringing [redacted] 's new concern to our attention.? We cannot verify the validity of this cancellation letter [redacted] just recently gave us.? There is no date,? time stamp or any of our employee's signature on the letter verifying that? this wasn't just written and submitted by [redacted] on 10-14-2016.We have not been able to take monthly? dues out of ***'s account after June because his credit card on file continued to decline.? Attached is his invoice history confirming this.? ***'s phone number? and address that we have on file match those on the complaint he filed with the Revdex.com of Wisconsin again, attached? are confirmed records showing our billing company, ABC Financial attempted to contact [redacted] + times regarding his past due balance with Xperience Fitness.? This is indisputable proof of our attempts to contact [redacted] but he neglected to contact us back prior to his account status changing to Return for Collections***'s outstanding balance with Xperience Fitness is $in which we are only asking for $to clear his account from collections and to cancel his membership.? We ask him to contact our customer support center at ###-###-#### to take care of his outstanding balance this week.? Thank you

Since I rejected the response the issue was resolved - they had said they cancelled both memberships but that was not the actual agreement - I wanted to keep the active one and cancel the one in collections This person assured me that the one was cancelled and removed from collections and the other one was reinstated and is active

***, Your refund would go back to your Visa ending with if it bounces back to us, we'll then mail you a check Thank you!Xperience Fitness - Blaine, MN

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowYes cancelledAnd also sent me a bill for almost dollars that your staff informed me would go to collectionsSoIf you still intend to pursue that money that I should not owe since its for june and july and late fees when I attempted to cancel in April, I will continue to reject the resolutionPlease confirm that you will not pursue further compensation from me Regards, [redacted]