AZ Pool Expert

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Waukesha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Ms [redacted] mailed her families' letters of cancellation on 7/22/and were received at the Appleton, WI Post Office on 7/24/ We canceled her families' memberships on 7/28/Please note, per Ms [redacted] signed membership agreement we have up to days to cancel any membership agreements Xperience Fitness was timely with the cancellation and no further dues were billed to Ms [redacted] accountWe trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

I am disappointed it had to come to this, but I have received the response I am satisfied with Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Waukesha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.We apologize to [redacted] for any delays on this refund.? Attached is the Fed-X tracking number which was received today by Ms [redacted] .We trust that this has been amicably resolved, and we will consider this matter closed

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our [redacted] location always strives for excellent customer service, and we appreciate the opportunity to respond.To date our Corporate Office has not received a cancellation letter from Ms [redacted] nor are there notes in our database indicating Ms***'s intentions to cancel her membership with Xperience Fitness Xperience Fitness has canceled Ms [redacted] membership as of today, December 18, We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

[redacted] - [redacted] Xperience Fitness was contacted by Ms [redacted] on November 11, at 2:56pm On that date, we were first made aware of Ms [redacted] 's intentions to cancel her membership Again, our billing company mailed numerous delinquent letters to Ms [redacted] 's address on file which also matches the address on the complaint she submitted to the Revdex.com of Wisconsin But Ms [redacted] never contacted them nor did she return any phone calls from our billing company which they attempted from January 16, - May 29, when her phone number then showed disconnected on our records but, prior to May 29, Ms [redacted] never returned any messages left by our billing company If Ms [redacted] would have spoken with our billing company when they first attempted to contact her, this situation would have never happened We will use our first contact date of November 11, as her true cancellation date and since Ms [redacted] billed once after that date, Xperience Fitness is more than happy to refund the December 2, dues of $back to her account on file We trust that this has been amicably resolved, and we will consider this matter closed

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Brookfield, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness wants every member to have a great experience each and every time they use our facilities We apologize that Ms [redacted] hasn't had the same positive experience that thousands of other member have had Our General Manager will be reaching out to Ms [redacted] to cover her concerns about our business and to make sure that she has a better experience when visiting Xperience Fitness moving forward.We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I appreciate the offer of reimbursement of $charge and I do see the credit for it in my bank account.? ? I appreciate that, however, I am asking for BOTH? $charges to be reimbursed.? I came in and opened TWO accounts at the same time.? I personally signed for both myself and my husband Jeremy [redacted] ? using only my ID, I opened both accounts in the twenty minutes I was sitting at the desk.? Neither account was told of the yearly charge fee, nor did I get a tour, nor did I get the deal for signing up (either a towel or a tshirt).? Please reimburse for both accounts that were opened Regards, [redacted]

Re: [redacted] - [redacted] Thank you for making us aware of the complaint that [redacted] filed with your office.? Our Waukesha, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.The first Xperience Fitness was made aware of Trey's intention? to cancel his membership was on 1/18/at 9:A.M.? We have no notes in our system or a cancellation letter on file prior to that date.? Please see the attached notes regarding our conversations? with [redacted] .? Since member is cancelling their membership Xperience Fitness is more than happy to refund the Annual Fee that billed on 1/15/for $39.00.? Without further proof of cancellation before 1/18/there will not be any further refunds on this account.We trust that this has been amicably resolved and we will consider this matter closed.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] They have been scamming me since they signed me up then they claim too have not received any letter and charge me for four more months this is fraudulent behaviorI am not satisfied with my horrible experience with this place of business and would never recommend them to anyone

Re: ***? [redacted] ? - [redacted] Thank you for making us aware of the complaint our customer, ***? [redacted] ? filed with your office.? Our Appleton, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.? Xperience? Fitness has never received a cancellation letter from Ms.? [redacted] .? Shortly after Ms.? [redacted] ? enrolled she was continuously contacted by our billing? company, ABC Financial regarding some billing issues.? Attached are? documents from ABC Financial? showing all attempts,? dates and times they tried reaching out to Ms.? [redacted] ? but with no? success.? If Ms.? [redacted] ? did truly cancel her membership when she stated, why didn't Ms.? [redacted] ? talk to or mention this to our billing company when they called and sent letters to her?Our records also indicate that Ms.? [redacted] ? updated her billing on file with? Xperience? Fitness on 7-6-2016.? ? Moving forward, we have canceled Ms [redacted] 's membership and with no proof of cancellation, no communication with our billing company and just recently updated her billing on file, Xperience Fitness will not issue a refund.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also want to point out that while this document states that, the signing process of the document is very rushed by the staff, and terms are not clearly communicated Regards, [redacted]

Re: [redacted] - [redacted] ***Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Vadnais Heights, MN location always strive for excellent customer service, and we appreciate the opportunity to respond.We apologize to Ms [redacted] for the delay in the refund that? she is owed.? We had a glitch with our accounting department and Ms***'s 3-day cancellation and refund was never received.? Our accounting department now has the refund request and has since processed it.? Ms [redacted] should expect the refund of $back to [redacted] banking information that we have? on file within 3-business days.? Again, we greatly apologize for the delay.We trust that this has been amicably resolved, and we will consider this matter closed unless notified ot***wise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have attached an original scanning of the Cancellation letter I had sent to the Appleton location per Xperience Fitness' website instructionsIt says to write your full name, club location attended, phone number and reason why you are leavingI had those written on my letter, which is dated June 1, Also I have attached my account statements verifying that after June (my payments were being charged every 20th) I was no longer chargedI understand that even though I cancelled on June 1, I was still responsible for June's payment (which came out of my account)I assumed they received the letter and my membership was cancelled, as I was not being charged anymore (you can see from July's statement that no payment was taken out on the 20th) membership fees were taken out automatically, and again after June they stoppedI have not received any phone calls, emails, or letters sent to my address stating that I was overdue, except for this recent one which is what prompted me to file a complaintI should not have to pay a $fee, because I was under the assumption my account was already cancelled ? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

[redacted] - [redacted] Thank you for making us aware of the complaint our former customer, [redacted] filed with your office.? Our West Allis location always strives for excellent customer services, and we appreciate the opportunity to respond.? Xperience Fitness apologizes to Ms [redacted] if there was any miscommunication regarding the annual maintenance fee.? Our annual maintenance fee is displayed on the front side of the membership agreement directly above where the customer signs the agreement.? Xperience Fitness also has a large display in out lobby explaining club rule and? policies along with our annual maintenance fee and dates.? It is also the consumer’s job to review anything prior to signing an agreement at any business.? With that said,? Ms [redacted] and the other two member have canceled their memberships and will not be using the services of Xperience Fitness so we are happy to accommodate her request and will refund the annual fees on all accounts.? We trust that this has been amicably resolved, and we will consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I made several attempts when my account was overdrawn by the financial company that Xperience usesWhy they have no record of my attempts to collect funds that should not have been taken out of my account is beyond meThis did happen and I am sure they have proof of itI have not used nor will I ever use or recommend there services because of this incidentThe reason they have payments until August? Is because it was done illegallyI do not want to persue matters further but I will be forced to if this company insists that I owe them anything further than the cancellation letter that I have sent twiceI will pay for a certified letter-but that is all Regards, [redacted] ***

Re: [redacted] - [redacted] ***Thank you for making us aware of the complaint our customer, [redacted] filed with your office.? Our Racine, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.At Xperience Fitness? our personal trainers are always? excited to help anyone that wants to become Unstoppable and obtain results.? With that said, it's up to the customer to say "yes" or "no" if they would like to retain the services of a personal trainer.? At no point? Ms [redacted] was obligated to obtain a personal trainer with Xperience Fitness she made an adult decision to do so even though she claims she couldn't afford it.? Since Ms [redacted] has canceled her membership we will reimburse her for services not rendered.? Xperience Fitness will refund the unused personal training sessions totaling $272.00.We trust that this has been amicably resolved, and will consider this matter closed

[redacted] - [redacted] ***Thank you for making us aware of the complaint,? [redacted] ***? filed with your office.? Our Green Bay, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Xperience Fitness was first made aware of Ms [redacted] intentions to cancel her membership on 2-13-at 8:A.M.? This is noted on her account in our database.? We have no other notes or a cancellation form on file indicating anything different.? ? If Ms [redacted] has proof of the cancellation or at least could walk us through the steps on how she canceled, we could reconsider a refund and waiving the past due balance of $109.75.? But at this point, Xperience Fitness will not.? Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewedI will not be satisfied until my account is clearedI should not be penalized for poor record keeping as I clearly remember having to come in and sign a form terminating my membershipLooking not only on this site but on review sites as well this is a common problem leading me to believe I’m not the only one Regards, [redacted] ***

Re: [redacted] - [redacted] Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Suamico, WI location always strives for excellent customer service, and we appreciate the opportunity to respond.Attached are the membership agreements signed by Ms [redacted] acknowledging she was made aware of the annual fee date, located right above her signature Legally, Xperience Fitness is not obligated to refund Ms [redacted] but, we would like to put our best foot forward and refund the annual fee on both accounts Xperience Fitness will refund the annual fees to the bank account information we have on file for Ms [redacted] .We trust that this has been amicably resolved, and we will consider this matter closed