B F Benfest Corporation

May 5, Revdex.com of Central Indiana, Inc RE:? ? ? ? ? Case# [redacted] ? ? ? ? ? ? ? ? ? ? ? Mr [redacted] ? ? ? ? ? ? ? ? ? ? ? Student order # [redacted] Thank you for bringing Mr [redacted] ’s less than positive customer service experience to our attention.? Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we truly apologize Our records indicate that Mr [redacted] purchased personalized announcements on Saturday, April 9, in the amount of $71.13.? Mr [redacted] ’s announcement order downloaded into our manufacturing system the next business day of Monday, April 11, Our records indicate that Mr [redacted] ’s announcement order shipped on Friday, April 29, and was delivered on Monday, May 2, We are sorry for any frustrations that Mr [redacted] experienced due to long hold times in his attempt to speak with a customer service representative regarding the status of his announcement order.? Please be assured that we take our business and our customer satisfaction very seriously.? If I may provide additional information, please let me know Sincerely, Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have repeatedly called this number as wellI emailed the business and was given the number and told to call between 8-6pmEvery time I call, I get a busy signalI reached out to the business about this and was told it is better to call between 8-and 4-Again, I have done this, and still get a busy signalA consumer should not have to go to all this to try to reach a businessWhen we bought these rings in highschool, we were told that the opportunity to exchange them for college rings came with the packageThis business is not fulfilling their end of the contract here, it's deplorable Regards, [redacted] ***

Dear [redacted] ***,? Thank you for bringing this complaint (Case ID [redacted] ) to our attentionSenior ads are such an? important segment of a high school yearbook and it is our goal to accurately reproduce the customerprovided content on those pagesAfter careful review we found the following:? ? [redacted] contracted with Herff Jones to produce its yearbookOne of many? services offered by Herff Jones is a secure online site that makes it possible for a yearbook staff to offer? online purchasingThe yearbook staff at FAHS took advantage of this service and made it possible for? students and parents to purchase yearbooks, and design and purchase senior ads via credit card.? ? Our site makes Image Studio software available to parents who wish to design a senior ad and do not? have access to desktop/design softwareMrOtto did not use Image Studio to design the two ads he? purchasedInstead he used another form of software to produce final art and uploaded and placed those? graphic files onto our Online Ad Creation templateAt the time of purchase, those files became available? to the yearbook staff and were later placed onto page of the yearbookThe yearbook order was? produced at our Edwardsville, KS yearbook facilityCustomer-supplied content, including ads, are not? modified at the plantThe finished order shipped from our facility to FAHS on 04/27/17.? ? ? Sincerely,Doug M [redacted] ? Vice President - Operations? Herff Jones, LLC? ?

April 29, Revdex.com of Central Indiana, Inc RE: Case# [redacted] Order Number: [redacted] Ms***: Thank you for bringing Ms [redacted] frustrations and less than positive customer service experience to our attention Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark For that we truly apologize Our records indicate that Ms [redacted] purchased personalized announcements & accessories as well as a cap & gown package for the combined order amount of $ The announcement portion of the order totaled $and the cap & gown product totaled $ The announcement product and accessory items for Ms [redacted] shipped on April 26, via US Postal Service Priority mail Ms [redacted] order was shipped after the expected and posted time frame Due to the manufacturing delays and the inconvenience caused to the Ms***, a credit in the amount of $will be processed back to the original credit card used Please allow 7-business days for the credit to appear in your account Again, we are sorry for the inconvenience and frustration that Ms [redacted] experienced due to the manufacturing delays Please be assured that we take our business and our customer satisfaction very seriously If I may provide additional information, please let me know Sincerely, Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

May 18, Revdex.com of Central Indiana RE: Case# [redacted] [redacted] Order # [redacted] Ms***: Thank you for bringing Ms***’s concerns and frustrations with regards to receiving graduation announcements for her University Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark For that we truly apologizeOur records indicate that Ms [redacted] purchased graduation announcements and cap & gown items on March 31, at the cost of $ The graduation announcement portion of the order totaled $while the cap& gown items totaled $ Standard production and processing times for the graduation announcement products were approximately 7-business days and 3-business days for standard shipping Ms***’s order did not ship in the time stated due to unforeseen manufacturing delays The graduation announcement order for Ms [redacted] shipped on April 22, Unfortunately, this order was received with missing items A correction was entered on May 3rd and shipped on May 5, A request to refund was submitted Refund processing is 7-business daysA full refund/credit was processed on May 18, back to the original credit card used for the total amount of $ The credit will post back to the account in approximately business daysAgain, we are sorry for the inconvenience and frustrations experienced by Ms [redacted] due to manufacturing delays of the announcement order Please be assured that we take our business and our customer satisfaction very serious If I may provide additional information, please let me knowSincerely, Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

We are very sorry to hear that this customer has experienced so much difficulty in contacting Herff Jones This customer is attempting to contact one of our high school representatives but he does not sell college products She may call our product specialist line for specific assistance regarding our traring procedures with the purchase of a new college ring The number she should be calling is 1-877-454-for assistance with her college ring questions and gold travalues We will be happy to assist her in this matter She may have previously called our which is very busy this time of year and would explain her difficulty in getting through Again, if she can contact us at the 877#, we will be happy to assist herRegards,Luana ***Manager of College Customer Service

April 29, ? ? ? Revdex.com of Central Indiana, Inc? RE:? Case# [redacted] :? [redacted] ? ? Ms***: ? Thank you for bringing Mr***’s frustrations and less than positive customer service experience to our attention.? Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we truly apologize? In reviewing the information provided in this complaint, without additional information we are unable to respond accordingly.? MrSteven [redacted] will be contacted via the information provided within this complaint? His concerns for picking up his son’s graduation regalia will be addressed.? Current procedure for product piwould be to present a copy of the receipt at the pilocation? Again, Mr [redacted] will be contacted regarding his request for piinformation? Again, we are sorry for the inconvenience and frustration that Mr [redacted] experienced due to extended telephone hold times and miscommunication of information.? Please be assured that we take our business and our customer satisfaction very seriously.? If I may provide additional information, please let me know ? Sincerely, ? ? Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division ?

On June 14, our sales rep, Brent G [redacted] , called this customer direct and she has been given a full refund.? We apologize for all of your frustrations that you experienced with Herff Jones.? Thank you for bring your concerns to our attention.? Herff Jones, LLC

[redacted] is 100% accurate in her claim and has the right to request a full refund of her monies The Herff Jones company has failed to meet its stated delivery timeline and it is due manufacturing difficulties and lack of operational performance [redacted] may request her refund at www.hjcares.com Thank you, Tim O'***, Area Sales Manager

May 19, Revdex.com of Central Indiana RE:? ? ? ? ? Case# [redacted] ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? [redacted] ? ? ? ? Ms***, Thank you for bringing Ms [redacted] ’s concerns and frustrations with regards to receiving the graduation announcement products ordered.? Our goal has always been to provide quality products along with quality customer service and in this case we missed the mark.? For that we truly apologize Our records indicate that Ms [redacted] purchased graduation announcements and accessory items on Sunday, March 29, and the order downloaded into our business system for manufacturing on Tuesday, March 31, 2016.? Standard production and processing times for graduation announcement products were approximately 7-business days and 3-business days for standard shipping.? Ms [redacted] ’s orders shipped April 21, 2016.? Unfortunately, items were missing from the shipment.? Customer service was contacted and advised of the missing items.? A reprint for the missing items was requested on April 26, 2016.? The replacement order entered manufacturing on April 27th and shipped on May 4, via FedEx Overnight shipping Due to product concerns and less than positive service experience expressed by Ms [redacted] , a credit for the full amount of $has been processed back to the original card used for the purchase.? This credit was processed May 19, and will post back to the original account within 3-business days We would like to express our sincere apologies to the [redacted] family for the error with the original order as well as the delay in receiving the order placed.? Please be assured that we take our business and our customer satisfaction very serious.? If I may provide additional information, please let me know Sincerely, Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I STILL DONT UNDERSTAND WHAT IS MEANT BY WE WILL COMPENSATE DUE TO DELAY MEANSALSO , BACK IN FEB WHEN WE ORDERED THE ANNOUNCEMENTS , NOTHING WAS ON THERE ABOUT APR 7, BUT EVEN IF THERE WAS , THEY ARE STILL NOT PRODUCED!!!!! WILL THEY EVER BE !!!!! OF COURSE I WILL GET MY MONEY BACK YOU DIDNT GIVE ME THE PRODUCT, THATS A NO BRAINER, ITS CALLED STEALING IF YOU DIDNT,....MY BACK WOULD EVEN GO AFTER YOU ....GRADUATION DATE IS MAY 13TH , AT THIS RATE I WOULD OF NEEDED U TO MAIL THEM OUT TO MY GUESTS YOU REALLY RUINED THIS FOR MY DAUGHTER!!!!BUT NONE THE LESS, WE WOULD STILL LIKE ONE FOR A REMEMBRANCE SAKE SO PLEASE GET ONE HERE TO US AT LEAST !!! SO IS THAT WHAT YOU ARE SAYING , THAT YOU WILL STILL MAIL IT OUT, COMPENSATE ....THAT WORD HAS A LOT OF MEANING PLEASE EXPLAIN FURTHER Regards, [redacted] [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me.? Regards, [redacted] ***

Ms [redacted] is 100% accurate in her claim and has the right to request a full refund of her monies.? The Herff Jones company has failed to meet its stated delivery timeline and it is due to poor decision making and lack of operational performanceMs [redacted] may request her refund at www.hjcares.com Carl K [redacted] Area Sales Manager

April 29, ? ? ? Revdex.com of Central Indiana, Inc? RE:? Case# [redacted] ? [redacted] ? ? Ms***: ? Thank you for bringing Ms [redacted] ’s frustrations and less than positive customer service experience to our attention.? Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we are truly sorry? Our records indicate that on April 6, 2016, Ms [redacted] purchased cap & gown items for $as well as graduation announcements for $90.93.? Ms [redacted] paid a total of $(including taxes).? ? Notes for this account show that a request to cancel the graduation announcement portion of the students’ order was received and processed on Tuesday, April 26, 2016.? A refund for the announcement portion of the order, $was submitted for processing on the same dayWe ask that Ms [redacted] allow 7-business days for the credit to appear back the account? We are very sorry that we were unable to fulfill the original order for Ms [redacted] .? Please be assured that we take our business and our customer satisfaction very seriously.? If I may provide additional information, please let me know? Sincerely, ? ? Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe representative of Herff Jones who contacted me was quite professional and understanding, and she reflected the level of quality one would expect from this companyMy only hope is that they will also review their contact information to make sure it is updated, so as not to cause delays when a customer needs to get in touch with them, especially by email (as it was the needed form of contact in my case)Judging from what I have seen so far, I am sure that they will look into and correct this as wellI appreciate their response and willingness to remedy any potential issue, and wish them all the best Regards, [redacted] ***

June 30, ? ? Revdex.com of Central Indiana ? RE:? ? ? ? ? ? ? Case# [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? [redacted] ? Ms***, ? Thank you for bringing Ms [redacted] s concerns and frustrations with regards to receiving the graduation announcement products as ordered.? Our goal has always been to provide quality products along with quality customer service and in this case we missed the mark.? For that we truly apologize? Our records indicate that Ms [redacted] purchased graduation announcements and accessory items on Friday, April 1, and selected the Rush order processing option.? Rush processing and shipping costs were an additional $in addition the product costs of $131.85.? Total costs including tax were $216.90.? Rush production and processing times for graduation announcement products were approximately 3-business days with next day shipping.? Ms [redacted] s order shipped April 11, 2016, which was in excess of the stated production and shipping times? ? Ms [redacted] also voiced concern regarding the format of the text used in the announcement for her [redacted] .? The sales representative for this account was made aware and is working with the University on the design and text layout? Due to delay in manufacturing and the concerns regarding the text layout for this school, we have processed a full refund in the amount of $216.90.? A check refund was processed on June 28, 2016.? We ask that Ms [redacted] s allow 10-business days to receive this check refund ? We would like to express our sincere apologies to Ms [redacted] for the problems she experienced with receiving her graduation announcement order.? Please be assured that we take our business and our customer satisfaction very serious.? If I may provide additional information, please let me know? Sincerely, ? Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division ?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I STILL DONT UNDERSTAND WHAT IS MEANT BY WE WILL COMPENSATE DUE TO DELAY MEANSALSO , BACK IN FEB WHEN WE ORDERED THE ANNOUNCEMENTS , NOTHING WAS ON THERE ABOUT APR 7, BUT EVEN IF THERE WAS , THEY ARE STILL NOT PRODUCED!!!!! WILL THEY EVER BE !!!!! OF COURSE I WILL GET MY MONEY BACK YOU DIDNT GIVE ME THE PRODUCT, THATS A NO BRAINER, ITS CALLED STEALING IF YOU DIDNT,....MY BACK WOULD EVEN GO AFTER YOU ....GRADUATION DATE IS MAY 13TH , AT THIS RATE I WOULD OF NEEDED U TO MAIL THEM OUT TO MY GUESTS YOU REALLY RUINED THIS FOR MY DAUGHTER!!!!BUT NONE THE LESS, WE WOULD STILL LIKE ONE FOR A REMEMBRANCE SAKE SO PLEASE GET ONE HERE TO US AT LEAST !!! SO IS THAT WHAT YOU ARE SAYING , THAT YOU WILL STILL MAIL IT OUT, COMPENSATE ....THAT WORD HAS A LOT OF MEANING PLEASE EXPLAIN FURTHER? Regards, [redacted] ? [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI have already taken care of this issue with the University Regards, [redacted] ***

We at Herff Jones are very sorry? Due to some unforeseen circumstances at our production facility, your original design could not be produced in a timely manner to meet your needs prior to graduation? For this reason we have set up the following web site to refund all of our customers caught in this situation? Once again we apologize for any inconvenience we have caused you and your family.? ? www.hjcares.com? ? Thank you, Tim O'***, Area Sales Manager

I have spoken with this customer, the website did pull in the incorrect hood information, we have corrected the website so this should not be a problem moving forward I have sent a return call tag and we are going to replace his hood with the correct lining colors for his university at no additional cost to the customerKathy A [redacted] Cap & Gown DivisionHerff Jones, LLC