B F Benfest Corporation

June 3, Ms***: Thank you for your responsePlease accept our apology for the typo in the original response to your complaint with the Revdex.com with regards to the specific type of pin that was being manufactured We have checked with our manufacturing facility and they have confirmed that an ADN Pin was manufactured and shipped to you on May 26, via FedEx with tracking # ***. The package shows delivered on Saturday, May 28, If I can provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I STILL DONT UNDERSTAND WHAT IS MEANT BY WE WILL COMPENSATE DUE TO DELAY MEANSALSO , BACK IN FEB WHEN WE ORDERED THE ANNOUNCEMENTS , NOTHING WAS ON THERE ABOUT APR 7, BUT EVEN IF THERE WAS , THEY ARE STILL NOT PRODUCED!!!!! WILL THEY EVER BE !!!!! OF COURSE I WILL GET MY MONEY BACK YOU DIDNT GIVE ME THE PRODUCT, THATS A NO BRAINER, ITS CALLED STEALING IF YOU DIDNT,....MY BACK WOULD EVEN GO AFTER YOU ....GRADUATION DATE IS MAY 13TH , AT THIS RATE I WOULD OF NEEDED U TO MAIL THEM OUT TO MY GUESTS YOU REALLY RUINED THIS FOR MY DAUGHTER!!!!BUT NONE THE LESS, WE WOULD STILL LIKE ONE FOR A REMEMBRANCE SAKE SO PLEASE GET ONE HERE TO US AT LEAST !!! SO IS THAT WHAT YOU ARE SAYING , THAT YOU WILL STILL MAIL IT OUT, COMPENSATE ....THAT WORD HAS A LOT OF MEANING PLEASE EXPLAIN FURTHER?
Regards,
*** ? ***

Ms***, we apologize for the confusion and frustration this situation has causedAfter speaking with you, I'm glad to know that you have received the tassel, and you can expect your plaque soon

Graduate Services policy is they charge a handling fee on online orders.? Graduate Services apologizes for any misunderstanding? is happy to reimburse customer $12.00.? She will need to contact Graduate Services at
Thank you

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI have already taken care of this issue with the University
Regards,
*** ***

This is the letter that *** *** sent to our customer.? Please let me know if you need any further information.? Thank you, Judy ***From: *** *** Sent: Wednesday, March 16, 5:PM To: ***@gmail.com' Subject: Denham Springs High
School class of ring Ms***, It is unfortunate that our phone conversation ended in the manner that it did.? I humbly apologize for any misunderstanding or frustration that you experienced.? It is very rare for me, my staff or Herff *** administrators to be unable to resolve misunderstandings or fail to offer clarity to company policy regarding warranty or class ring remakes.? That said, I want to assure you that the Herff *** Company does not, nor does any other scholastic jeweler, offer free class ring replacement of lost rings.? In my years of sales and service to Denham Springs High and all other schools in my territory, I have never voiced in a class meeting or to an individual that if you lose your ring, you get a free one.? I am sure that you would agree that if this were the case, neither I, nor Herff *** could stay in business.? After your phone call, I called MrLloyd ***, the former principal at Denham Springs High School, his son DrBarton ***, who graduated in 1997, as well as MrKelly ***, the current Denham Springs High School principal, a graduate.? None of these gentleman validated your claim that I have ever stated in a class meeting that our customers get free replacement on lost class rings.? I humbly ask that you accept this truthful explanation to your inquiry and consider your claim of free ring replacement a misunderstanding of our presentation and written policy that was provided to you To be clear, the Herff *** Company implemented a Lost Ring Program in that covers the loss of a class ring for years.? That program has been extended to six years of coverage and comes with a charge upon replacement request? It is obvious that your ring holds special meaning for your, ***.? If you would like to replace your ring, I would gladly quote you a replacement cost on your ring.? Please do not hesitate to contact me by email or phone at 225-927-of further assistance to you Respectfully submitted, Clinton ***, Sales Representative Herff ***, Inc

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowThe office's response to you was incorrect.? First:? Most of our contact was via email.? ? I initially said in my first email that if I needed to pick it up from them to let me know.? Please note that this was while I was under the impression that the company had representatives that went to the various schools.? I had no clues at all that there was no rep in Austin, TX.? ? I wasn't paying lots of attention and didn't think much about the Kyle return address because I presumed that was a regional hub.? On Jan 27th,? I received the note from Gloria S*** and finally realized that the company actually didn't service the Austin Area.? At no point did anyone from their office call me.? Note that no one mentioned and additional fee for shipping either.? I always had to contact them to find out the status? I called the office on the 27th to give them the address and that's when they slapped me with the extortion charges.? The lady I spoke to could not possibly have missed that I was angry about it because I argued about it with her before surrendering to them to ship it after arguing with them on the phone because the ONLY alternative they gave me was to drive to Kyle, Texas to pick it up.? Please note that Kyle Texas is a hour's drive from where I live.? ? The website.? ? The issue of paying for shipping did not occur until after I'd waited an additional? weeks for the ring to arrive.? I have also attached a pdf of all the emails
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.After months of waiting and getting written up and warned at my current position as Administrator of a senior living community, I received my diploma yesterday without a name or dateI am so disgusted that a company that has servicing so many graduates for so many years can have such poor customer service and attention to detailI am a paying customer and have been pushed to the side and is at risk of losing a job that I worked so hard to get
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have received my correct pin on May 28th.I got it with packing slip.? However, I do not have any instruction about what to do with my wrong pin.? When I talked to the Manassas office I have to send it back.? I do not have returning slip or instructions.? I don think it is fair to pay the shipping to return.Herf Jones need to think how their customers feel about their service.? I got right pin but I don't think I will ever feel satisfied what they did to me after achieving the one of the biggest goal in my life.If I did not complain through Revdex.com I might not receive my pin.Herf Jones? does not? care of their customers.*** ***
Regards,
*** ***

May 24, ? ? Revdex.com of Central Indiana ? RE:? ? ? ? ? Case# *** ? ? ? ? ? ? ? ? ? ? ? ? *** ** *** ? Ms***: ? Thank you for bringing Ms***’s concerns with regards to
receiving the incorrect Nursing Pin and difficulty experienced in speaking with customer service to our attention.? Although I am confident that this type of problem is the exception and not the norm, we need to know when we have fallen short of our customer’s expectationsWe have reached out to our manufacturing facility with regards to the order for Ms***.? They’ve indicated that our sales rep office contacted them after speaking with Ms***.? Corrective action was taken immediately and a replacement Nursing Pin with APN was entered into manufacturing to replace the incorrect Nursing Pin received by Ms***.? Once the new pin with APN is completed, Ms*** will be contacted to make delivery arrangementsOn behalf of Herff Jones, I wish to apologize to Ms*** for the inconvenience and reported frustrationOur goal has always been to provide quality products and quality service If I can provide additional information, please let me knowSincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com:
I
have reviewed the? response made by the business in reference to complaint ID ***, and have determined the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I did respond to the phone callI left a message and gave a time of day to call back, but that was not followedRegardless of whether the bookstore agrees or disagrees to ship to home delivery, as it stands, I still do not have my product, and they still have my moneyMy recommendations are to either refund me or find a way to ship the original tassel or another one? to my home of record
Regards,
*** ***

June 28, ? ? Revdex.com of Central Indiana ? RE:? ? ? ? ? Case# *** *** *** ? Ms***: ? Thank you for bringing Mr***’s concerns and frustrations with regards to receiving the correct color and size mortarboard
cap.? Our goal at Herff Jones has always been to provide quality products along with quality customer service and in this case we missed the mark.? For that we apologize? The Herff Jones manufacturing facility has been contacted regarding Mr***’s complaint and has been asked to ship the correct mortarboard cap.? ? I’ve been advised that the correct color and sized mortarboard cap will ship today, June 28, to the address provided in Mr***’s complaintAdditionally, the manufacturing facility will include a new tassel, a deluxe garment bag and hanger for the frustration and inconvenience experienced by Mr***? Again, we are sorry for this less than positive service received and experienced by Mr***We take our business and our customers’ satisfaction seriously.? If I may provide additional information, please let me know? Sincerely, ? Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

April 19, ? ? ? Revdex.com of Central Illinois, Inc? RE:? Case# ***:? *** *** ? ? Thank you for bringing Mrs***’s frustrations and less than positive customer service experience to our attention.? Our goal here at Herff
Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we truly apologize? Our records indicate that Mrs*** purchased personalized announcements & accessories as well as a cap & gown package for the combined order amount of $213.98.? The announcement portion of the order totaled $and the cap & gown product totaled $47.37.? ? The announcement product and accessory items for *** *** are currently in production and scheduled to ship week-ending April 22, 2016.? ? Because of this manufacturing delay and the inconvenience caused to the *** family, a 50% credit for the announcement products & accessories; in the amount of $has been refunded back to the original credit card used.? Our records indicate that this credit was process on April 15, ? Again, we are sorry for the inconvenience and frustration that Mrs*** has experienced due to the manufacturing delay of her daughter’s announcements.? Please be assured that we take our business and our customer satisfaction very seriously.? If I may provide additional information, please let me know ? Sincerely, ? ? Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division ? ?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.?
Regards,
*** ***I have received payment in full and now consider the matter resolved

Thank you for bringing this matter to my attention.? I discussed it with the office? They had set up a delivery event at the school on Tuesday 2/? It was communicated by both the Herff Jones office and the School? It was explained to the reps office that the student was
present and forgot to pick up the ring? They also said they spoke to the mother and said they could make arrangements to drop the ring at the school? The parent then asked for them to please ship it, which was a charge of $? The office is local and is located in the Austin proper area? It is about a minute drive from their location but we have representation in that area often? Options were given to the customer and the representative thought they were pleased with the resolution and wasn't aware they were upset? He said if this was the case other arrangements would have been made but the item had already been shipped and payment had been made.? Again, we apologize for your frustration and inconvenience.? Jeffery P***, Area Regional Sales Leader, Scholastic Division, Herff Jones, LLC?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I did not receive email with the FedEx label on June 10th.I am so? regret that I still have to business with Herf Jones.? I do not think they should continue their business for our society.?
Regards,
*** ***

May 18, Revdex.com of Central Indiana RE:? ? ? ? ? Case# *** ? ? ? ? ? ? ? ? ? ? ? *** *** ? ? ? ? ? ? ? ? ? ? ? Order #*** Ms***: Thank
you for bringing Ms***’s concerns and frustrations with regards to receiving graduation announcements for her University.? Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we truly apologize Our records indicate that Ms*** purchased graduation announcements and cap & gown items on March 31, at the cost of $141.67.? The graduation announcement portion of the order totaled $while the cap& gown items totaled $43.62.? Standard production and processing times for the graduation announcement products were approximately 7-business days and 3-business days for standard shipping.? Ms***’s order did not ship in the time stated due to unforeseen manufacturing delays.? The graduation announcement order for Ms*** shipped on April 22, 2016.? Unfortunately, this order was received with missing items.? A correction was entered on May 3rd and shipped on May 5, 2016.? A request to refund was submitted.? Refund processing is 7-business days A full refund/credit was processed on May 18, back to the original credit card used for the total amount of $98.05.? The credit will post back to the account in approximately business days Again, we are sorry for the inconvenience and frustrations experienced by Ms*** due to manufacturing delays of the announcement order.? Please be assured that we take our business and our customer satisfaction very serious.? If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

***, thank you for bringing your frustrations and less than positive customer service experience to our attention.? Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we truly
apologize.? Our SrVP and General Manager of the Scholastic Division, Donald A***, has requested that a check be processed for $to your attention and will be sent to you on Friday, September 2, 2016.? Again, we are sorry for the inconvenience and frustration that your experienced.? Please be assured that we take our business and our customer's satisfaction very seriously.? If I may provide additional information, aplease let me know.Sincerely, Judy E***, Executive Division? ?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.?
Regards,
*** ***

I have spoken with this customer,? the website did pull in the incorrect hood information,? we have corrected the website so this should not be a problem moving forward.? I have sent a return call tag and we are going to replace his hood with the correct lining colors for his
university at no additional cost to the customer Kathy A***Cap & Gown DivisionHerff Jones, LLC