B F Benfest Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have repeatedly called this number as wellI emailed the business and was given the number and told to call between 8-6pmEvery time I call, I get a busy signalI reached out to the business about this and was told it is better to call between 8-and 4-Again, I have done this, and still get a busy signalA consumer should not have to go to all this to try to reach a businessWhen we bought these rings in highschool, we were told that the opportunity to exchange them for college rings came with the packageThis business is not fulfilling their end of the contract here, it's deplorable
Regards,
*** ***

December 29, Revdex.com of Central Indiana RE: Case# *** *** ** *** Ms***: Thank you for making us aware of Ms***
concerns regarding the class ring and announcement purchase for her son In reviewing the class ring account for Ms***, our records indicate that online order #*** for *** ***, *** ** *** *** was purchased on Saturday, October 29, (see attached). This order was downloaded, reviewed for accuracy and submitted to manufacturing on Monday, October 31, 2016. Our records indicate that payment was made by *** ** *** and that the customer agreed to a four (4) month credit card payment plan and paid a deposit of $with a balance due of $904.43. The agreed to payment plan payments were sto charge $monthly until paid in full Since receiving Ms*** complaint through the Revdex.com, Ms*** was contacted by the account representative to discuss the concerns cited regarding the class ring purchase. Attached is a copy of the follcommunication to Ms*** Our account representative is awaiting a response with direction to proceed with the new ring style requested We also reviewed the announcement order purchased for *** ***. Order #*** was purchased online Monday, December 5, The RUSH option was selected during the ordering process for an additional fee of $65.00. Order records show that student order #*** was manufactured and shipped on Tuesday, December 6th and delivered on Wednesday, December 7, 2016, via tracking #*** We were unable to determine if an announcement order was placed prior to the December 5th date. Due to this and other concerns cited, we will process a refund for the RUSH manufacturing and ship fee of $for the graduation announcement order. This credit will be processed, please allow 5-business days for the credit to post back to the original card used for the purchase We are sorry for this less than positive service received and experienced by Ms***Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me knowSincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division Attachments (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

May 24, Revdex.com of Central Indiana RE: Case# *** *** ** *** Ms***: Thank you for bringing Ms***’s concerns with regards to
receiving the incorrect Nursing Pin and difficulty experienced in speaking with customer service to our attention. Although I am confident that this type of problem is the exception and not the norm, we need to know when we have fallen short of our customer’s expectationsWe have reached out to our manufacturing facility with regards to the order for Ms***. They’ve indicated that our sales rep office contacted them after speaking with Ms***. Corrective action was taken immediately and a replacement Nursing Pin with APN was entered into manufacturing to replace the incorrect Nursing Pin received by Ms***. Once the new pin with APN is completed, Ms*** will be contacted to make delivery arrangementsOn behalf of Herff Jones, I wish to apologize to Ms*** for the inconvenience and reported frustrationOur goal has always been to provide quality products and quality serviceIf I can provide additional information, please let me knowSincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

*** *** is 100% accurate in her claim and has the right to request a full refund of her monies. The Herff Jones company has failed to meet its stated delivery timeline and it is due manufacturing difficulties and lack of operational performance. *** *** may
request her refund at www.hjcares.com. Thank you, Tim O'***, Area Sales Manager

We are sorry to hear that the customer was not pleased with the product he receivedThe customer was refunded 50% of the cost of this order

Graduate Services policy is they charge a handling fee on online orders. Graduate Services apologizes for any misunderstanding is happy to reimburse customer $12.00. She will need to contact Graduate Services at
Thank you

June 13, Ms***: Please accept our apology for not having received the FedEx Return LabelA new FedEx return label has been sent to email *** with FedEx tracking #***Note: The return label will come from FedEx and not Herff Jones and must be printed at the time of opening the emailIf I can provide additional information or assistance, please let me knowSincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

I have attempted several times to reach Ms*** to discuss her claim against HJ, but am unable to leave a voice mail message. I sent her email and am currently awaiting a response. Best Regards, MICHELE B*** Customer Service Manager, Jewelry Division //
Herff Jones Way // Warwick 02888 HERFF JONES // BY YOUR SIDE

April 29, Revdex.com of Central Indiana, Inc RE: Case# *** *** *** Order Number: *** Ms***: Thank you for bringing Ms*** frustrations and less than positive customer
service experience to our attention. Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark. For that we truly apologize Our records indicate that Ms*** purchased personalized announcements & accessories as well as a cap & gown package for the combined order amount of $214.38. The announcement portion of the order totaled $and the cap & gown product totaled $88.81. The announcement product and accessory items for Ms*** shipped on April 26, via US Postal Service Priority mail. Ms*** order was shipped after the expected and posted time frame. Due to the manufacturing delays and the inconvenience caused to the Ms***, a credit in the amount of $will be processed back to the original credit card used. Please allow 7-business days for the credit to appear in your account Again, we are sorry for the inconvenience and frustration that Ms*** experienced due to the manufacturing delays. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have never asked my APN pin. I do not know what is APN pin. I ordered an ADN pin. I am sure that their computer system has issues to received PN pin instead of ADN pin. I called first and second weeks of May several times to customer service and office in VA. They have called me only once to confirm my order back in April after I called and left message. The customer service was different at that time. I was able to talk to representative after waiting for over people ahead of me. I have send messages to their facebook started May 4th. This is the only way I can reach someone but nothing solved I have never heard any resolution from them.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***I have received payment in full and now consider the matter resolved

We are sorry that you have a charge on your credit card from “Herff Jones” that you have not authorized. We understand that this is an inconvenience for you and have verified that the charge did not occur through our processing company. This charge that occurred on your card was a
fraudulent use of our name. Please alert your credit card company of the fraudulent charge as well as the credit bureaus. In addition, alert the local law officials as they may have other directives to follow in reporting this case. Christa N*** | Accounts Receivable Manager | Herff Jones, A Varsity ACHIEVEMENT Brand W62nd St| Indianapolis, IN | t 317-612-| cln***@herffjones.com | herffjones.com

May 19, Revdex.com of Central Indiana RE: Case# *** *** *** Ms***, Thank you for bringing Ms***’s concerns and
frustrations with regards to receiving the graduation announcement products ordered. Our goal has always been to provide quality products along with quality customer service and in this case we missed the mark. For that we truly apologize Our records indicate that Ms*** purchased graduation announcements and accessory items on Sunday, March 29, and the order downloaded into our business system for manufacturing on Tuesday, March 31, 2016. Standard production and processing times for graduation announcement products were approximately 7-business days and 3-business days for standard shipping. Ms***’s orders shipped April 21, 2016. Unfortunately, items were missing from the shipment. Customer service was contacted and advised of the missing items. A reprint for the missing items was requested on April 26, 2016. The replacement order entered manufacturing on April 27th and shipped on May 4, via FedEx Overnight shipping Due to product concerns and less than positive service experience expressed by Ms***, a credit for the full amount of $has been processed back to the original card used for the purchase. This credit was processed May 19, and will post back to the original account within 3-business days We would like to express our sincere apologies to the *** family for the error with the original order as well as the delay in receiving the order placed. Please be assured that we take our business and our customer satisfaction very serious. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received voicemail messages, no emailsI responded to the calls and left messagesI finally spoke with a representative and confirmed my account was partially refunded (minus cap/gown fees) I received the refund the latter part of the first week in JuneI do not appreciate the response that I did not return telephone calls especially after it took me over two weeks of being given the run around to get a live response to my initial contactAfter contacting the Revdex.com I finally received a refund.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Thank you for bringing Ms***’s frustrations and less than positive customer service experience to our attention. Our goal here at Herff Jones has always been to provide quality products along with quality service. The feedback provided allows us to evaluate opportunities
for improvementsIn reviewing Ms***’s file, we find she placed order *** with the Texas sales office by phone and it was received and entered on 9/15/16. This order was manufactured according to the specifications on the order, rushed through production (6-weeks) and shipped FedEx on 10/20/for the school ring ceremony. We were notified on 11/that the customer was unhappy with the style size of the ring and wanted the smaller (P size) instead of the X size submitted on the original order. Under the comprehensive warranty, at no cost to Ms***, we expedited a replacement ring. Additionally, we sent the customer a FedEx return label 12/to return the original ring once the new ring was completed and ready for shipment. The new ring order was shipped 12/5/to the customer and delivered by FedEx 12/7/in order to meet her 12/10/photo session date. She had her ring for both important events for which she requested deliveryOur customer service and manufacturing areas responded in an expedited manner to each request from Ms***. The changes requested were all covered under our comprehensive warranty at no cost to her. Additionally, on 12/8/we issued a refund of $back to Ms***. Her order total was $421.09. We sincerely apologize for the inconvenience and frustration that Ms*** has experienced. An apology letter has been sent to her along with our contact information should she need additional assistance. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know.

Dear *** ***, Thank you for bringing this complaint (Case ID ***) to our attentionSenior ads are such an important segment of a high school yearbook and it is our goal to accurately reproduce the customerprovided content on those pagesAfter careful review we found the
following: *** *** *** *** contracted with Herff Jones to produce its yearbookOne of many services offered by Herff Jones is a secure online site that makes it possible for a yearbook staff to offer online purchasingThe yearbook staff at FAHS took advantage of this service and made it possible for students and parents to purchase yearbooks, and design and purchase senior ads via credit card. Our site makes Image Studio software available to parents who wish to design a senior ad and do not have access to desktop/design softwareMrOtto did not use Image Studio to design the two ads he purchasedInstead he used another form of software to produce final art and uploaded and placed those graphic files onto our Online Ad Creation templateAt the time of purchase, those files became available to the yearbook staff and were later placed onto page of the yearbookThe yearbook order was produced at our Edwardsville, KS yearbook facilityCustomer-supplied content, including ads, are not modified at the plantThe finished order shipped from our facility to FAHS on 04/27/17. Sincerely,Doug M*** Vice President - Operations Herff Jones, LLC

Shipment methods are determined by the bookstoreThis bookstore has chosen not to offer the option of home shipment to those customers that purchase a tassle. Three voicemails left by our Cap & Gown Plant Manager to the customer have not been returned