B F Benfest Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI am hopeful that they will intact follow through with processing the refund now that I have had to contact the Revdex.comCoincidentally, the individual who responded to this complaint was once of the individuals I had initially emailed regarding this very issue before contacting the Revdex.com
Regards,
*** ***

Ms*** is 100% accurate in her claim and has the right to request a full refund of her monies. The Herff Jones company has failed to meet its stated delivery timeline and it is due to poor decision making and lack of operational performanceMs*** may request her refund at
www.hjcares.comCarl K***Area Sales Manager

June 9, Ms***: Thank you for your responseWe are very sorry for the frustrations experienced with receiving the correct item as well as not receiving correct return information. We would like to send a FedEx Return Label via email to the address we have on file. This return label will allow for the incorrect item to be returned with no additional fees charged to you. Note: The return label will come from FedEx and not Herff Jones and must be printed at the time of opening the emailA return label will be sent to you at the following email address during business hours on Friday, June 10, Email: *** If I can provide additional information or assisance, please let me knowSincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

Good morning. Thank you for bringing your concern to our attention We greatly apologize for the error with the diploma, and understand the frustration that this has caused *** *** Our team at Herff Jones takes pride in providing the highest level of service to our customers
We are continually taking steps to improve in the quality and timeliness of the delivery of our products We expect to ship ***'s diploma on Friday, August 12th to *** *** Once the college receives the diploma, *** should expect to have them ship the diploma to the address that the college has on record for ***. If I can be of any further assistance, please do not hesitate to contact me. Warm regards, Tim R***Vice President of Customer ServiceHerff Jones

May 11,
Revdex.com of Central Indiana, Inc
RE: Case# ***
*** ***
Student Order #***
Ms***:
Thank you for bringing Ms***’s customer
service
experience to our attention. Our goal at
Herff Jones has always been to provide quality products along with quality
service
We are sorry for the delays experienced with receiving her
graduation announcement in a timely manner.
I must also apology for the lack of response to Ms***’s initial request
to be refunded for this extended delay
A full credit in the amount of $will be processed back
to the original credit card used. We show
that Ms***’s order delivered on Wednesday, May 10th. Ms*** does not need to return the package
to Herff Jones. Although arriving later
than expected, we would like for Ms*** to have as a keepsake
Again, we apologize for not having met Ms***’s
expectations. We take our business and
our customer satisfaction very seriously.
If I can be of any further
assistance, please feel free to contact me at (800) 837-ext
Sincerely,
Pastel D***
AsstDirector of Service Center Operations
Herff
Jones College
Division

June 30, Revdex.com of Central Indiana RE: Case# *** *** ** *** Ms***, Thank you for bringing Ms***s
concerns and frustrations with regards to receiving the graduation announcement products as ordered. Our goal has always been to provide quality products along with quality customer service and in this case we missed the mark. For that we truly apologize Our records indicate that Ms*** purchased graduation announcements and accessory items on Friday, April 1, and selected the Rush order processing option. Rush processing and shipping costs were an additional $in addition the product costs of $131.85. Total costs including tax were $216.90. Rush production and processing times for graduation announcement products were approximately 3-business days with next day shipping. Ms***s order shipped April 11, 2016, which was in excess of the stated production and shipping times Ms*** also voiced concern regarding the format of the text used in the announcement for her *** ***. The sales representative for this account was made aware and is working with the University on the design and text layout Due to delay in manufacturing and the concerns regarding the text layout for this school, we have processed a full refund in the amount of $216.90. A check refund was processed on June 28, 2016. We ask that Ms***s allow 10-business days to receive this check refund We would like to express our sincere apologies to Ms*** for the problems she experienced with receiving her graduation announcement order. Please be assured that we take our business and our customer satisfaction very serious. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

March 23,
Revdex.com of Central Illinois, Inc
RE: Case# ***: *** ***
Thank you for bringing Ms*** frustrations and less than positive customer service experience to our attention. Our goal here at Herff Jones has always been to
provide quality products along with quality service and in this case we missed the mark. For that we truly apologize
Our records indicate that Ms*** purchased personalized announcements & accessories as well as a cap & gown package for the combined amount of $185.27. Ms*** cap & gown product shows processed and shipped on March 11, 2016. This package was delivered March 17,
In reviewing Ms*** file, we show one full announcement order with two announcement (only) reprints. Order #*** (original), Order #*** (1s announcement replacement), and Order #*** (2nd announcement replacement). The 2nd replacement order was submitted for reprint on March 21, and currently in production
Because of the print errors and the inconvenience that Ms*** has experienced, we will process a refund in the amount of $164.21. This is the full amount paid for the graduation announcement and accessories items The cap & gown portion of this order totals $This amount would not be refunded, as Ms*** concerns are regarding the graduation announcement and accessories
A refund of $will be submitted for processing. We ask that Ms*** allow 5-business days for the credit to be processed. The credit will be processed back to the original credit card used for the purchase.
Again, we are sorry for the inconvenience and frustration that Ms*** experienced due to the errors in manufacturing of her announcements. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know
Sincerely,
Pastel***
AsstDirector of Service Center Operations
Herff Jones College Division

March 23,
Revdex.com of Central Illinois, Inc
RE: Case# ***: *** ***
Thank you for bringing Ms*** frustrations and less than positive customer service experience to our attention. Our goal here at Herff Jones has always been to
provide quality products along with quality service and in this case we missed the mark. For that we truly apologize
Our records indicate that Ms*** purchased personalized announcements & accessories as well as a cap & gown package for the combined amount of $185.27. Ms*** cap & gown product shows processed and shipped on March 11, 2016. This package was delivered March 17,
In reviewing Ms*** file, we show one full announcement order with two announcement (only) reprints. Order #*** (original), Order #*** (1s announcement replacement), and Order #*** (2nd announcement replacement). The 2nd replacement order was submitted for reprint on March 21, and currently in production
Because of the print errors and the inconvenience that Ms*** has experienced, we will process a refund in the amount of $164.21. This is the full amount paid for the graduation announcement and accessories items The cap & gown portion of this order totals $This amount would not be refunded, as Ms*** concerns are regarding the graduation announcement and accessories
A refund of $will be submitted for processing. We ask that Ms*** allow 5-business days for the credit to be processed. The credit will be processed back to the original credit card used for the purchase.
Again, we are sorry for the inconvenience and frustration that Ms*** experienced due to the errors in manufacturing of her announcements. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know
Sincerely,
Pastel***
AsstDirector of Service Center Operations
Herff Jones College Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again , you make it sound as though this was our fault'the reason I cancelled on Apr 17, is because your agent was honest enough finally to say that the announcement s weren't even in production yet , and by the time they finish up on them and mail them to me would be another week so and I wounds get them till end of April at which point I would still have to write and mail out to carious cities only giving people a week notice for graduation! So that's when I contacted Revdex.com to let them know what horrible service you have don't blame consumer for cancelling knowing darn well I wouldn't of gotten on time ! And again , of course I got my money back ! You didn't do anything! And yes I just record the announcements but I only wanted one for memory sake ! The rest I can use for toilet paper cause I have no use for them!i did have to go have some made which I paid forso you can reimburse for those ! No one got to see the *** college ones ! You ruined that moment ....Regards,*** ***
*** ***

On 5/8/Ms*** was offered a replacement ringOn 5/11/Ms*** spoke with Michele B***, Customer Service Manager, and advised she would like a refund insteadThe refund request was submitted on 5/11/and will take 7-business days

July 1, Revdex.com of Central Indiana RE: Case# *** *** ** *** Ms***, Thank you for making us aware of the
concerns and frustrations of Ms*** with regards to receiving the graduation announcement products for her daughter. Our goal has always been to provide quality products along with quality customer service and in this case we missed the mark. Our records indicate that Ms*** purchased graduation announcements and accessory items totaling $93.31. We have confirmed that the graduation announcement products were past due and shipped late to the *** family; for that we truly apologize. In communicating with our accounting with regards to the expected refund, they have confirmed that a refund in the amount of $was mailed to the address on file on June 23, 2016. The refund would have been in the form of a pre-paid Mastercard. Please let us know if this refund has not been received. Based the refund request cited within Ms***’s Revdex.com complaint, we have requested that the remaining amount of $be refunded to Ms***. This refund would also be in the form of a pre-paid Mastercard We ask that Ms*** allow business days for the processing of the remaining amount paidOnce processed, our records will show that a total refund of $93.31. Again, we would like to express our sincere apologies to the *** family for the problems experienced with receiving the purchased graduation products. Please be assured that we take our business and our customer satisfaction very serious. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

Ms***, we apologize for the confusion and frustration this situation has causedAfter speaking with you, I'm glad to know that you have received the tassel, and you can expect your plaque soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am glad that I dont need to do anything with Herf Jones any more. I do not think I will be able to accept Herf Jones Business ever. I did not have my pin on my pinning day which only once in my life.I have my pin now but I will not have pinning day again.I just regret that I order my most important pin in my life to Herf Jones.Herf Jones need to investigate what cause this problem and take care of their customers.
Regards,
*** ***

***, thank you for making us aware of your frustrations and concerns. We apologize for the delay in responding to your second complaint. It was simply a miscommunication error on our end. We are sorry for that. We believe this has been taken care of, as a new diploma was sent via FedEx which you received on June 13th. Again, we are sorry for the inconvenience and frustration that we have caused to you. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know. Sincerely, Judy E***, Executive Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear ***, Thank you for your feedback on your interactions with Herff Jones and your daughter's diploma plaqueWe sincerely apologize for the difficulty you had with your graduate's products and interacting with Herff Jones. Per your request, we have entered a refund for $to be
returned to your Mastercard ending ***We expect this refund to appear on or before Monday, September to your account. We are also entering for a replacement plaque to be manufactured and shipped directly to your home address (as below)Please allow 3-weeks to receive the plaque with the name: *** *** ***. *** *** *** *** *** ** *** Please let me know when you receive this message; you may also contact me at 317-345-to speak with me directly. Sincerely, Tim R***Vice President of Customer Service

May 20, Revdex.com of Central Indiana RE: Case# *** *** *** Ms***: Thank you for bringing Ms*** concerns and frustrations with regards to being
refunded. Our goal at Herff Jones has always been to provide quality products along with quality customer service and in this case we missed the mark. For that we apologize The Herff Jones manufacturing facility with whom Ms*** spoke with has been contacted regarding Ms*** complaint of receiving damaged product and her request to be refunded upon the return of those items. Because this was an error on Herff Jones’ part, a full refund in the amount of $has been processed back to Ms*** account. Processing of the credit will take approximately 3-business days to post back to the account Again, we are sorry for the inconvenience and frustrations experienced by Ms*** due to miscommunication regarding the requested refund. Please be assured that we take our business and our customers’ satisfaction seriously. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

This is the letter that *** *** sent to our customer. Please let me know if you need any further information. Thank you, Judy ***From: *** *** Sent: Wednesday, March 16, 5:PM To: ***@gmail.com' Subject: Denham Springs High
School class of ring Ms***, It is unfortunate that our phone conversation ended in the manner that it did. I humbly apologize for any misunderstanding or frustration that you experienced. It is very rare for me, my staff or Herff *** administrators to be unable to resolve misunderstandings or fail to offer clarity to company policy regarding warranty or class ring remakes. That said, I want to assure you that the Herff *** Company does not, nor does any other scholastic jeweler, offer free class ring replacement of lost rings. In my years of sales and service to Denham Springs High and all other schools in my territory, I have never voiced in a class meeting or to an individual that if you lose your ring, you get a free one. I am sure that you would agree that if this were the case, neither I, nor Herff *** could stay in business. After your phone call, I called MrLloyd ***, the former principal at Denham Springs High School, his son DrBarton ***, who graduated in 1997, as well as MrKelly ***, the current Denham Springs High School principal, a graduate. None of these gentleman validated your claim that I have ever stated in a class meeting that our customers get free replacement on lost class rings. I humbly ask that you accept this truthful explanation to your inquiry and consider your claim of free ring replacement a misunderstanding of our presentation and written policy that was provided to youTo be clear, the Herff *** Company implemented a Lost Ring Program in that covers the loss of a class ring for years. That program has been extended to six years of coverage and comes with a charge upon replacement request It is obvious that your ring holds special meaning for your, ***. If you would like to replace your ring, I would gladly quote you a replacement cost on your ring. Please do not hesitate to contact me by email or phone at 225-927-of further assistance to youRespectfully submitted, Clinton ***, Sales Representative Herff ***, Inc

April 29, Revdex.com of Central Indiana, Inc RE: Case# ***: *** * *** Ms***: Thank you for bringing Mr***’s frustrations and less than positive customer service experience to our attention. Our
goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark. For that we truly apologize In reviewing the information provided in this complaint, without additional information we are unable to respond accordingly. MrSteven *** will be contacted via the information provided within this complaint His concerns for picking up his son’s graduation regalia will be addressed. Current procedure for product piwould be to present a copy of the receipt at the pilocation Again, Mr*** will be contacted regarding his request for piinformation Again, we are sorry for the inconvenience and frustration that Mr*** experienced due to extended telephone hold times and miscommunication of information. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

***, thank you for bringing your frustrations and less than positive customer service experience to our attention. Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark. For that we truly
apologize. Our SrVP and General Manager of the Scholastic Division, Donald A***, has requested that a check be processed for $to your attention and will be sent to you on Friday, September 2, 2016. Again, we are sorry for the inconvenience and frustration that your experienced. Please be assured that we take our business and our customer's satisfaction very seriously. If I may provide additional information, aplease let me know.Sincerely, Judy E***, Executive Division