B F Benfest Corporation

Ms*** is 100% accurate in her claim and has the right to request a full refund of her monies. The Herff Jones company has failed to meet its stated delivery timeline and it is due to poor decision making and lack of operational performanceMs*** may request her refund at
www.hjcares.com Carl K***Area Sales Manager

The customer did not respond to multiple voicemails left by the plant manager, so the plant manager shipped the tassel to the customer via fedex #*** and the tassel was delivered to the customer on 5/16/at 11:45am

May 5, Revdex.com of Central Indiana, IncRE: Case# ***
Mr*** *** Student order #*** Thank
you for bringing Mr***’s less than positive customer service experience to our attention. Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark. For that we truly apologizeOur records indicate that Mr*** purchased personalized announcements on Saturday, April 9, in the amount of $71.13. Mr***’s announcement order downloaded into our manufacturing system the next business day of Monday, April 11, Our records indicate that Mr***’s announcement order shipped on Friday, April 29, and was delivered on Monday, May 2, We are sorry for any frustrations that Mr*** experienced due to long hold times in his attempt to speak with a customer service representative regarding the status of his announcement order. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

April 29, Revdex.com of Central Indiana, Inc RE: Case# *** *** *** Ms***: Thank you for bringing Ms***’s frustrations and less than positive customer service experience to our attention. Our
goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark. For that we are truly sorry Our records indicate that on April 6, 2016, Ms*** purchased cap & gown items for $as well as graduation announcements for $90.93. Ms*** paid a total of $(including taxes). Notes for this account show that a request to cancel the graduation announcement portion of the students’ order was received and processed on Tuesday, April 26, 2016. A refund for the announcement portion of the order, $was submitted for processing on the same dayWe ask that Ms*** allow 7-business days for the credit to appear back the account We are very sorry that we were unable to fulfill the original order for Ms***. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

Thank you for bringing Ms***'s frustrations and less than positive customer service experience to our attention. Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark. For that we truly apologize.I have
been told by one of our SrVice Presidents that Ms***'s diploma will ship to her tonight for her to receive tomorrow, Thursday, June 2nd. Again, we are sorry for the inconvenience and frustration that Ms*** experienced due to the error in manufacturing of her diploma. Please be assured that we take our business and our customers' satisfaction very seriously. If I may provide additional information, please let me know.Sincerely, Judy E***, Executive Administrative Assistant

April 22, Revdex.com of Central Illinois, Inc RE: Case# *** *** ***
Student Order #*** Thank you for bringing Ms*** concerns and frustrations regarding her service experience to our attention. Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark. For that we apologize Our records indicate that Mrs*** purchased personalized announcements for her student in the amount of $on March 26, 2016. Standard manufacturing times were 7-business days plus an additional 3-business days shipping. Unfortunately, order #*** was not shipped by the 10th business day due to manufacturing delays. For that we are truly sorry Our records indicate that Ms*** contacted our service center on April 15, and requested that order #*** be canceled and a refund be processed. The order was canceled and a refund for the full amount, $was submitted for processing. We do show that the requested credit was processed on April 16, 2016. We ask that our customers allow 3-business days for the credit to appear in their account Again, we are sorry for the inconvenience and frustrations that Ms*** experienced due to the manufacturing delays. Please be assured that we take our business and our customer satisfaction very seriously. If additional information is needed, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI am hopeful that they will intact follow through with processing the refund now that I have had to contact the Revdex.comCoincidentally, the individual who responded to this complaint was once of the individuals I had initially emailed regarding this very issue before contacting the Revdex.com
Regards,
*** ***

June 13, Revdex.com of Central Indiana RE: Case# *** *** *** Ms***: Thank you for making us aware of Ms***’s
concerns regarding her class ring purchase. In reviewing the account for Ms***, we show that she purchased a UNC Charlotte class ring on April 3, and signed up for the six (6) month credit card payment plan and paid a deposit of $110.46. Order #*** (attached) was received and the deposit of $was processed 4/5/(charged by accounting) and the account sfor the payment plan. The payment plan payments are sto charge monthly. The class ring order #*** entered production and was estimated to complete the week ending May 5, 2016. The ring was scheduled to ship the following week. On May 2, Herff Jones attempted to charge Ms***’s credit card for the next scheduled payment of $110.47. Unfortunately, the payment was declined and Herff Jones was unable to obtain that 2nd payment. Our records indicate that an email communication was sent on (5/6, 5/18, 5/20) notifying Ms*** that Herff Jones was unable to receive payment. Ms*** was provided with the Payment Plan Administrators toll free number and direct extension for assistance and resolution on each occasion. Because Herff Jones was unable to collect payment after multiple attempts (5/2, 5/3, 5/5, 5/6, 5/16, 5/18, 5/20, 5/26) the class ring order was placed on hold while awaiting payment Per Ms***’s request, the class ring order was canceled. However, the cancellation guidelines printed on the back of Ms***’s order form state: ‘Cancellation of your ring order after three (3) working days will result in the forfeit of a minimum $non-refundable deposit/manufacturing feeCancellation of payment plan will result in additional $administrative fee forfeiture’. (Attached) We are sorry for any miscommunication with regards to the payment plan policies and guidelines received by Ms*** from our sales rep office. Due to this miscommunication, we have processed a refund for the deposit amount of $paid by Ms***. This credit has been processed back to the original credit card used. We ask that Ms*** allow 3-business days for the credit to process back to the account Again, we are sorry for the inconvenience and frustration that Ms*** experienced due to the miscommunication regarding payment plan processing for the class ring purchase. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division Attachments (2)

On behalf of everyone here at Herff Jones, I want to apologize for the inadequate customer service that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that it may have caused. We appreciate you taking the time to provide us with
your feedback regarding your service experience. When your order was placed online on March 18, 2017, our memory tassels for your son’s school were out of stock. When the memory tassels did arrive in our office, the missing item from your son’s order was unfortunately overlooked and it was never mailed to your home. The memory tassel was mailed to your home on June 7, 2017. In addition a full refund of $for the cost of the memory tassel has been requested and will post to your credit card in 3-business days. I hope this solution is satisfactory and meets your expectations. We will do our best to insure that such incidents won’t happen again. Please accept my sincere apologies Thank you very much for your business Respectfully, Christy MP***

On June 14, our sales rep, Brent G***, called this customer direct and she has been given a full refund. We apologize for all of your frustrations that you experienced with Herff Jones. Thank you for bring your concerns to our attention. Herff Jones, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Good morning.We greatly apologize for the delay in having your diplomas processed and shipped. We have addressed the reason for the delay, and promise that this error will not be repeated in the future.We are currently reprocessing your order to ship overnight in advance of your
graduation. I have escalated your request to have your order shipped out at an earlier date than it is currently scheduled. You will be hearing back from your Account Manager once we have verified the ship dateWarm regards,Tim R***Vice President of Customer Service

The customer states that the cap & gown purchase was made on 3/23/18. There is a $late fee for orders after January, which accounts for the higher cost of this customer's purchaseThe sales office has called the contact number provided by the customer to discuss this complaint,
but has not received a call back from the customer

April 17, Revdex.com of Central Indiana, Inc RE: Case# *** *** *** Student Order #*** Ms***: Thank you for bringing Ms***’s frustrations and less than positive customer service experience to
our attention. Our goal here at Herff Jones has always been to provide quality products along with quality service We offer our apology for the delay of printing the graduation announcements for *** *** students. Our records show that *** *** has a new design which required that new art and dies be created in order to manufacture the announcements. Because of the anticipated delay, an online disclaimer advising customers of the delay and that announcement orders would begin shipping the week of April 7, was added to the website Because the order currently is in production and has not shipped, we will compensate Ms*** for the additional delay. A credit in the amount of $will be processed back to the original credit card used. We ask that Ms*** allow 5-business days for this credit to post back We have reached out to our manufacturing facility requesting expedited handling of Ms***’s order. A shipment confirmation email will be sent to the address we have on file once the order ships Again, we are sorry for the inconvenience and frustration that Ms*** experienced due to the manufacturing delays. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

June 13, Revdex.com of Central Indiana RE: Case# *** *** *** Ms***: Thank you for making us aware of Ms***’s
concerns regarding her class ring purchase. In reviewing the account for Ms***, we show that she purchased a UNC Charlotte class ring on April 3, and signed up for the six (6) month credit card payment plan and paid a deposit of $110.46. Order #*** (attached) was received and the deposit of $was processed 4/5/(charged by accounting) and the account sfor the payment plan. The payment plan payments are sto charge monthly. The class ring order #*** entered production and was estimated to complete the week ending May 5, 2016. The ring was scheduled to ship the following week. On May 2, Herff Jones attempted to charge Ms***’s credit card for the next scheduled payment of $110.47. Unfortunately, the payment was declined and Herff Jones was unable to obtain that 2nd payment. Our records indicate that an email communication was sent on (5/6, 5/18, 5/20) notifying Ms*** that Herff Jones was unable to receive payment. Ms*** was provided with the Payment Plan Administrators toll free number and direct extension for assistance and resolution on each occasion. Because Herff Jones was unable to collect payment after multiple attempts (5/2, 5/3, 5/5, 5/6, 5/16, 5/18, 5/20, 5/26) the class ring order was placed on hold while awaiting payment Per Ms***’s request, the class ring order was canceled. However, the cancellation guidelines printed on the back of Ms***’s order form state: ‘Cancellation of your ring order after three (3) working days will result in the forfeit of a minimum $non-refundable deposit/manufacturing feeCancellation of payment plan will result in additional $administrative fee forfeiture’. (Attached) We are sorry for any miscommunication with regards to the payment plan policies and guidelines received by Ms*** from our sales rep office. Due to this miscommunication, we have processed a refund for the deposit amount of $paid by Ms***. This credit has been processed back to the original credit card used. We ask that Ms*** allow 3-business days for the credit to process back to the account Again, we are sorry for the inconvenience and frustration that Ms*** experienced due to the miscommunication regarding payment plan processing for the class ring purchase. Please be assured that we take our business and our customer satisfaction very seriously. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division Attachments (2)

We at Herff Jones are very sorry Due to some unforeseen circumstances at our production facility, we were unable to produce your announcements in a timely manner to meet your needs prior to graduation For this reason we have set up the following web site to refund all of our customers
caught in this situation Once again, we apologize for any inconvenience we have caused you and your family www.hjcares.com Tim O***, Area Sales Manager

May 19, Revdex.com of Central Indiana RE: Case# *** *** *** Ms***, Thank you for bringing Ms*** concerns and frustrations with regards to long hold times in her
efforts to speak with a customer service agent regarding graduation announcement #***. Our goal has always been to provide quality products along with quality customer service and in this case we missed the mark. For that we truly apologize Our records indicate that Ms*** purchased graduation announcements and accessory items on April 13, and the order downloaded into our business system for manufacturing on April 14, 2016. Standard production and processing times for graduation announcement products were approximately 7-business days and 3-business days for standard shipping. Ms***’s order completed production and shipped FedEx Overnight May 2, 2016. Ms*** purchased announcements and received only Ms*** contacted customer service to inform us of the error that occurred with their order. A reprint for the additional announcements was requested on Friday, May 6th and shipped on Wednesday May 11th via FedEx overnight shipping Due to product concerns and less than positive service experience expressed by Ms***, a credit for the full amount of $has been submitted for processing. We ask that Ms*** allow 3-business days for the credit to post back to the original account Again, we would like to express our sincere apologies to the *** family for the inconvenience and frustrations experienced with receiving their announcement order correct and in a timely manner. Please be assured that we take our business and our customer satisfaction very serious. If I may provide additional information, please let me know Sincerely, Pastel D*** AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

We are very sorry to hear that this customer has experienced so much difficulty in contacting Herff Jones. This customer is attempting to contact one of our high school representatives but he does not sell college products. She may call our product specialist line for specific assistance
regarding our traring procedures with the purchase of a new college ring. The number she should be calling is 1-877-454-for assistance with her college ring questions and gold travalues. We will be happy to assist her in this matter. She may have previously called our which is very busy this time of year and would explain her difficulty in getting through. Again, if she can contact us at the 877#, we will be happy to assist her. Regards,Luana ***Manager of College Customer Service