B F Benfest Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI have already taken care of this issue with the University Regards, [redacted] ***

June 13, Ms***: Please accept our apology for not having received the FedEx Return LabelA new FedEx return label has been sent to email [redacted] with FedEx tracking # [redacted] Note:? The return label will come from FedEx and not Herff Jones and must be printed at the time of opening the emailIf I can provide additional information or assistance, please let me knowSincerely, Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com of Central Indiana, Inc RE:? ? ? ? ? Case# [redacted] ? ? ? ? ? ? ? ? ? ? ? [redacted] ? ? ? ? ? ? ? ? ? ? Order Number:? # [redacted] Ms***: Thank you for bringing Ms***’s frustrations and less than positive customer service experience to our attention.? Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we truly apologize Our records indicate that Ms [redacted] purchased personalized graduation announcements for a total of $99.20.? Standard manufacturing times were posted as 7?"business days and 3-business days for shipping The graduation announcements for Ms***’s son shipped on April 23, via US Postal Service Priority mail and were delivered after the posted manufacturing & shipping times communicated Due to the manufacturing delays and the inconvenience caused to the [redacted] family; a full credit in the amount of $will be processed back to the original credit card used.? We ask that the Ms [redacted] allow 7-business days for the credit to appear in the account Again, we are sorry for the inconvenience and frustration that Ms [redacted] experienced due to the manufacturing delays.? Please be assured that we take our business and our customer satisfaction very seriously.? If I may provide additional information, please let me know Sincerely, Pastel [redacted] AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

April 29, ? ? ? Revdex.com of Central Indiana, Inc? RE:? Case# [redacted] ? [redacted] ? ? Ms***: ? Thank you for bringing Ms [redacted] frustrations and less than positive customer service experience to our attention.? Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we truly apologize? Our records indicate that Ms [redacted] purchased college personalized announcements on April 9, at the cost $80.03.? This order imported into our business system on Monday, April 11, 2016.? Standard production time states approximately 7-business days and 3-business days for shipping.? The order for Ms [redacted] on the standard schedule should have completed the week of April 22nd and shipped the following week.? ? Our records show that a request to cancel the student order was received and processed on Monday, April 25, 2016.? A full refund of $was submitted for processing on the same day ? We are sorry for any inconveniences and frustrations experienced by Ms [redacted] due to manufacturing delays of the students order.? Please be assured that we take our business and our customer satisfaction very seriously.? If I may provide additional information, please let me know ? Sincerely, ? ? Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

June 3, Ms***: Thank you for your responsePlease accept our apology for the typo in the original response to your complaint with the Revdex.com with regards to the specific type of pin that was being manufacturedWe have checked with our manufacturing facility and they have confirmed that an ADN Pin was manufactured and shipped to you on May 26, via FedEx with tracking # [redacted] The package shows delivered on Saturday, May 28, If I can provide additional information, please let me know Sincerely, Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have received my correct pin on May 28th.I got it with packing slip.? However, I do not have any instruction about what to do with my wrong pin.? When I talked to the Manassas office I have to send it back.? I do not have returning slip or instructions.? I don think it is fair to pay the shipping to return.Herf Jones need to think how their customers feel about their service.? I got right pin but I don't think I will ever feel satisfied what they did to me after achieving the one of the biggest goal in my life.If I did not complain through Revdex.com I might not receive my pin.Herf Jones? does not? care of their customers[redacted] Regards, [redacted] ***

We at Herff Jones are very sorry Due to some unforeseen circumstances at our production facility, your original design could not be produced in a timely manner to meet your needs prior to graduation For this reason we have set up the following web site to refund all of our customers caught in this situation Once again we apologize for any inconvenience we have caused you and your family www.hjcares.com Thank you, Tim O'***, Area Sales Manager

[redacted] , thank you for bringing your frustrations and less than positive customer service experience to our attention.? Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we truly apologize.? Our SrVP and General Manager of the Scholastic Division, Donald A***, has requested that a check be processed for $to your attention and will be sent to you on Friday, September 2, 2016.? Again, we are sorry for the inconvenience and frustration that your experienced.? Please be assured that we take our business and our customer's satisfaction very seriously.? If I may provide additional information, aplease let me know.Sincerely, Judy E***, Executive Division? ?

Thank you for bringing Ms***'s frustrations and less than positive customer service experience to our attention.? Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.? For that we truly apologize.I have been told by one of our SrVice Presidents that Ms***'s diploma will ship to her tonight for her to receive tomorrow, Thursday, June 2nd.? Again, we are sorry for the inconvenience and frustration that Ms [redacted] experienced due to the error in manufacturing of her diploma.? Please be assured that we take our business and our customers' satisfaction very seriously.? If I may provide additional information, please let me know.Sincerely, Judy E***, Executive Administrative Assistant? ?

May 19, 2016 RevDex.com of Central Indiana RE: Case# [redacted] [redacted] [redacted] Ms. ***, Thank you for bringing Ms. [redacted] ’s concerns and... frustrations with regards to receiving the graduation announcement products ordered. Our goal has always been to provide quality products along with quality customer service and in this case we missed the mark. For that we truly apologize. Our records indicate that Ms. [redacted] purchased graduation announcements and accessory items on Sunday, March 29, 2016 and the order downloaded into our business system for manufacturing on Tuesday, March 31, 2016. Standard production and processing times for graduation announcement products were approximately 7-10 business days and 3-5 business days for standard shipping. Ms. [redacted] ’s orders shipped April 21, 2016. Unfortunately, items were missing from the shipment. Customer service was contacted and advised of the missing items. A reprint for the missing items was requested on April 26, 2016. The replacement order entered manufacturing on April 27th and shipped on May 4, 2016 via FedEx Overnight shipping. Due to product concerns and less than positive service experience expressed by Ms. [redacted] , a credit for the full amount of $109.95 has been processed back to the original card used for the purchase. This credit was processed May 19, 2016 and will post back to the original account within 3-5 business days. We would like to express our sincere apologies to the [redacted] family for the error with the original order as well as the delay in receiving the order placed. Please be assured that we take our business and our customer satisfaction very serious. If I may provide additional information, please let me know. Sincerely, Pastel D [redacted] Asst. Director of Service Center Operations Herff Jones College Division

April 22, Revdex.com of Central Illinois, Inc RE: Case# [redacted] [redacted] Student Order # [redacted] Thank you for bringing Ms [redacted] concerns and frustrations regarding her service experience to our attention Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark For that we apologize Our records indicate that Mrs [redacted] purchased personalized announcements for her student in the amount of $on March 26, Standard manufacturing times were 7-business days plus an additional 3-business days shipping Unfortunately, order # [redacted] was not shipped by the 10th business day due to manufacturing delays For that we are truly sorry Our records indicate that Ms [redacted] contacted our service center on April 15, and requested that order # [redacted] be canceled and a refund be processed The order was canceled and a refund for the full amount, $was submitted for processing We do show that the requested credit was processed on April 16, We ask that our customers allow 3-business days for the credit to appear in their account Again, we are sorry for the inconvenience and frustrations that Ms [redacted] experienced due to the manufacturing delays Please be assured that we take our business and our customer satisfaction very seriously If additional information is needed, please let me know Sincerely, Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

April 17, Revdex.com of Central Indiana, Inc RE: Case# [redacted] [redacted] Student Order # [redacted] Ms***: Thank you for bringing Ms [redacted] ’s frustrations and less than positive customer service experience to our attention Our goal here at Herff Jones has always been to provide quality products along with quality service We offer our apology for the delay of printing the graduation announcements for [redacted] students Our records show that [redacted] has a new design which required that new art and dies be created in order to manufacture the announcements Because of the anticipated delay, an online disclaimer advising customers of the delay and that announcement orders would begin shipping the week of April 7, was added to the website Because the order currently is in production and has not shipped, we will compensate Ms [redacted] for the additional delay A credit in the amount of $will be processed back to the original credit card used We ask that Ms [redacted] allow 5-business days for this credit to post back We have reached out to our manufacturing facility requesting expedited handling of Ms [redacted] ’s order A shipment confirmation email will be sent to the address we have on file once the order ships Again, we are sorry for the inconvenience and frustration that Ms [redacted] experienced due to the manufacturing delays Please be assured that we take our business and our customer satisfaction very seriously If I may provide additional information, please let me know Sincerely, Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe representative of Herff Jones who contacted me was quite professional and understanding, and she reflected the level of quality one would expect from this companyMy only hope is that they will also review their contact information to make sure it is updated, so as not to cause delays when a customer needs to get in touch with them, especially by email (as it was the needed form of contact in my case)Judging from what I have seen so far, I am sure that they will look into and correct this as wellI appreciate their response and willingness to remedy any potential issue, and wish them all the best Regards, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? Regards, [redacted]

May 4, ? ? Revdex.com of Central Indiana, Inc ? RE:? Case# [redacted] Student Order # [redacted] ? ? Ms***: ? Thank you for making us aware of the response from Ms [redacted] ? Again, we are sorry for the production delay on Ms [redacted] ’s announcement order.? The announcement orders for [redacted] began shipping shortly after the initial response to Ms [redacted] ’s complaint.? It was our hope that the announcements would have been received and mailed to family and friends.? ? However, after receiving Ms [redacted] ’s response, the account was reviewed for additional information.? Our records show that Ms [redacted] spoke with a customer service representative and requested that the order be canceled on April 17, at 12:49pm.? This cancel order request was processed accordingly and no announcements were produced based on that request.? My initial response was submitted not knowing that a request to cancel the announcement order had been received ? Because Ms [redacted] ’s expressed interest in still receiving the graduation announcements for [redacted] , our manufacturing facility was contacted and a request to reinstate the announcement order was processed.? The announcement order has completed production and is shipping today, May 4, via FedEx Next Day with tracking # [redacted] with an anticipated delivery date of Friday, May 5, 2017.? ? Our records indicate that a full refund in the amount of $was processed backed to the original credit card on April 17th and should have posted back to that credit card ? Again, we are sorry for the inconvenience and frustration that Ms [redacted] and her family experienced due to the initial manufacturing delay for the graduation announcements.? If I may provide additional information, please let me know ? Sincerely, ? ? Pastel D [redacted] AsstDirector of Service Center Operations Herff Jones College Division

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe office's response to you was incorrect First: Most of our contact was via email I initially said in my first email that if I needed to pick it up from them to let me know Please note that this was while I was under the impression that the company had representatives that went to the various schools I had no clues at all that there was no rep in Austin, TX I wasn't paying lots of attention and didn't think much about the Kyle return address because I presumed that was a regional hub On Jan 27th, I received the note from Gloria S [redacted] and finally realized that the company actually didn't service the Austin Area At no point did anyone from their office call me Note that no one mentioned and additional fee for shipping either I always had to contact them to find out the status I called the office on the 27th to give them the address and that's when they slapped me with the extortion charges The lady I spoke to could not possibly have missed that I was angry about it because I argued about it with her before surrendering to them to ship it after arguing with them on the phone because the ONLY alternative they gave me was to drive to Kyle, Texas to pick it up Please note that Kyle Texas is a hour's drive from where I live The website The issue of paying for shipping did not occur until after I'd waited an additional weeks for the ring to arrive I have also attached a pdf of all the emails Regards, [redacted]

Thank you for bringing this matter to my attention.? I discussed it with the office? They had set up a delivery event at the school on Tuesday 2/? It was communicated by both the Herff Jones office and the School? It was explained to the reps office that the student was present and forgot to pick up the ring? They also said they spoke to the mother and said they could make arrangements to drop the ring at the school? The parent then asked for them to please ship it, which was a charge of $? The office is local and is located in the Austin proper area? It is about a minute drive from their location but we have representation in that area often? Options were given to the customer and the representative thought they were pleased with the resolution and wasn't aware they were upset? He said if this was the case other arrangements would have been made but the item had already been shipped and payment had been made.? Again, we apologize for your frustration and inconvenience.? Jeffery P***, Area Regional Sales Leader, Scholastic Division, Herff Jones, LLC?