B F Benfest Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

May 19, 2016 Revdex.com of Central Indiana RE:       Case# [redacted]             [redacted]     Ms. [redacted], Thank you for bringing Ms. [redacted]’s concerns and...

frustrations with regards to receiving the graduation announcement products ordered.  Our goal has always been to provide quality products along with quality customer service and in this case we missed the mark.  For that we truly apologize. Our records indicate that Ms. [redacted] purchased graduation announcements and accessory items on Sunday, March 29, 2016 and the order downloaded into our business system for manufacturing on Tuesday, March 31, 2016.  Standard production and processing times for graduation announcement products were approximately 7-10 business days and 3-5 business days for standard shipping.  Ms. [redacted]’s orders shipped April 21, 2016.  Unfortunately, items were missing from the shipment.  Customer service was contacted and advised of the missing items.  A reprint for the missing items was requested on April 26, 2016.  The replacement order entered manufacturing on April 27th and shipped on May 4, 2016 via FedEx Overnight shipping. Due to product concerns and less than positive service experience expressed by Ms. [redacted], a credit for the full amount of $109.95 has been processed back to the original card used for the purchase.  This credit was processed May 19, 2016 and will post back to the original account within 3-5 business days. We would like to express our sincere apologies to the [redacted] family for the error with the original order as well as the delay in receiving the order placed.  Please be assured that we take our business and our customer satisfaction very serious.  If I may provide additional information, please let me know. Sincerely, Pastel D[redacted] Asst. Director of Service Center Operations Herff Jones College Division

On behalf of everyone here at Herff Jones, I want to apologize for the inadequate customer service that you received from us.  This situation is certainly unusual and we are really sorry for the inconvenience that it may have caused.  We appreciate you taking the time to provide us with...

your feedback regarding your service experience.  When your order was placed online on March 18, 2017, our memory tassels for your son’s school were out of stock.  When the memory tassels did arrive in our office, the missing item from your son’s order was unfortunately overlooked and it was never mailed to your home.  The memory tassel was mailed to your home on June 7, 2017.  In addition a full refund of $7.42 for the cost of the memory tassel has been requested and will post to your credit card in 3-5 business days.    I hope this solution is satisfactory and meets your expectations.  We will do our best to insure that such incidents won’t happen again.  Please accept my sincere apologies.   Thank you very much for your business.   Respectfully, Christy M. P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not receive email with the FedEx label on June 10th.I am so regret that I still have to business with Herf Jones.  I do not think they should continue their business for our society. 
Regards,
[redacted]

Thank you for bringing Ms. [redacted]'s frustrations and less than positive customer service experience to our attention.  Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.  For that we truly apologize.I have...

been told by one of our Sr. Vice Presidents that Ms. [redacted]'s diploma will ship to her tonight for her to receive tomorrow, Thursday, June 2nd.  Again, we are sorry for the inconvenience and frustration that Ms. [redacted] experienced due to the error in manufacturing of her diploma.  Please be assured that we take our business and our customers' satisfaction very seriously.  If I may provide additional information, please let me know.Sincerely, Judy E[redacted], Executive Administrative Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

April 29, 2016       Revdex.com of Central Indiana, Inc.   RE:  Case# [redacted]     Ms. [redacted]:   Thank you for bringing Ms. [redacted] frustrations and less than positive customer service experience to our attention.  Our...

goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.  For that we truly apologize.   Our records indicate that Ms. [redacted] purchased 25 college personalized announcements on April 9, 2016 at the cost $80.03.  This order imported into our business system on Monday, April 11, 2016.  Standard production time states approximately 7-10 business days and 3-5 business days for shipping.  The order for Ms. [redacted] on the standard schedule should have completed the week of April 22nd and shipped the following week.    Our records show that a request to cancel the student order was received and processed on Monday, April 25, 2016.  A full refund of $80.03 was submitted for processing on the same day.   We are sorry for any inconveniences and frustrations experienced by Ms. [redacted] due to manufacturing delays of the students order.  Please be assured that we take our business and our customer satisfaction very seriously.  If I may provide additional information, please let me know   Sincerely,     Pastel D[redacted] Asst. Director of Service Center Operations Herff Jones College Division

Thank you for sharing your concerns with our team.I am pleased that we have been able to provide the customer with a full refund.Warm regards,Tim

[redacted], thank you for making us aware of your frustrations and concerns.  We apologize for the delay in responding to your second complaint.  It was simply a miscommunication error on our end.  We are sorry for that.  We believe this has been taken care of, as a new diploma was sent via FedEx which you received on June 13th.  Again, we are sorry for the inconvenience and frustration that we have caused to you.  Please be assured that we take our business and our customer satisfaction very seriously.  If I may provide additional information, please let me know.  Sincerely, Judy E[redacted], Executive Division

I have spoken with this customer,  the website did pull in the incorrect hood information,  we have corrected the website so this should not be a problem moving forward.  I have sent a return call tag and we are going to replace his hood with the correct lining colors for his...

university at no additional cost to the customer. Kathy A[redacted]Cap & Gown DivisionHerff Jones, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

June 28, 2016     Revdex.com of Central Indiana   RE:       Case# [redacted]   Ms. [redacted]:   Thank you for bringing Mr. [redacted]’s concerns and frustrations with regards to receiving the correct color and size mortarboard...

cap.  Our goal at Herff Jones has always been to provide quality products along with quality customer service and in this case we missed the mark.  For that we apologize.   The Herff Jones manufacturing facility has been contacted regarding Mr. [redacted]’s complaint and has been asked to ship the correct mortarboard cap.    I’ve been advised that the correct color and sized mortarboard cap will ship today, June 28, 2016 to the address provided in Mr. [redacted]’s complaint. Additionally, the manufacturing facility will include a new tassel, a deluxe garment bag and hanger for the frustration and inconvenience experienced by Mr. [redacted].   Again, we are sorry for this less than positive service received and experienced by Mr. [redacted]. We take our business and our customers’ satisfaction seriously.  If I may provide additional information, please let me know.   Sincerely,   Pastel D[redacted] Asst. Director of Service Center Operations Herff Jones College Division

April 29, 2016       Revdex.com of Central Indiana, Inc.   RE:  Case# [redacted]  [redacted]     Ms. [redacted]:   Thank you for bringing Ms. [redacted]’s frustrations and less than positive customer service experience to our attention.  Our...

goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.  For that we are truly sorry.   Our records indicate that on April 6, 2016, Ms. [redacted] purchased cap & gown items for $70.56 as well as 25 graduation announcements for $90.93.  Ms. [redacted] paid a total of $161.49 (including taxes).    Notes for this account show that a request to cancel the graduation announcement portion of the students’ order was received and processed on Tuesday, April 26, 2016.  A refund for the announcement portion of the order, $90.93 was submitted for processing on the same day. We ask that Ms. [redacted] allow 7-10 business days for the credit to appear back the account.   We are very sorry that we were unable to fulfill the original order for Ms. [redacted].  Please be assured that we take our business and our customer satisfaction very seriously.  If I may provide additional information, please let me know.   Sincerely,     Pastel D[redacted] Asst. Director of Service Center Operations Herff Jones College Division

May 18, 2016 Revdex.com of Central Indiana RE:       Case# [redacted]             [redacted]             Order #[redacted] Ms. [redacted]: Thank...

you for bringing Ms. [redacted]’s concerns and frustrations with regards to receiving graduation announcements for her University.  Our goal here at Herff Jones has always been to provide quality products along with quality service and in this case we missed the mark.  For that we truly apologize. Our records indicate that Ms. [redacted] purchased graduation announcements and cap & gown items on March 31, 2016 at the cost of $141.67.  The graduation announcement portion of the order totaled $98.05 while the cap& gown items totaled $43.62.  Standard production and processing times for the graduation announcement products were approximately 7-10 business days and 3-5 business days for standard shipping.  Ms. [redacted]’s order did not ship in the time stated due to unforeseen manufacturing delays.  The graduation announcement order for Ms. [redacted] shipped on April 22, 2016.  Unfortunately, this order was received with missing items.  A correction was entered on May 3rd and shipped on May 5, 2016.  A request to refund was submitted.  Refund processing is 7-10 business days. A full refund/credit was processed on May 18, 2016 back to the original credit card used for the total amount of $98.05.  The credit will post back to the account in approximately 3 business days. Again, we are sorry for the inconvenience and frustrations experienced by Ms. [redacted] due to manufacturing delays of the announcement order.  Please be assured that we take our business and our customer satisfaction very serious.  If I may provide additional information, please let me know. Sincerely, Pastel D[redacted] Asst. Director of Service Center Operations Herff Jones College Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Good morning.We greatly apologize for the delay in having your diplomas processed and shipped.  We have addressed the reason for the delay, and promise that this error will not be repeated in the future.We are currently reprocessing your order to ship overnight in advance of your...

graduation.  I have escalated your request to have your order shipped out at an earlier date than it is currently scheduled.  You will be hearing back from your Account Manager once we have verified the ship date. Warm regards,Tim R[redacted]Vice President of Customer Service

We at Herff Jones are very sorry.  Due to some unforeseen circumstances at our production facility, we were unable to produce your announcements in a timely manner to meet your needs prior to graduation.  For this reason we have set up the following web site to refund all of our customers...

caught in this situation.  Once again, we apologize for any inconvenience we have caused you and your family.   www.hjcares.com  Tim O[redacted], Area Sales Manager

April 17, 2017     Revdex.com of Central Indiana, Inc.   RE:  Case# [redacted]   [redacted]   Student Order #[redacted]     Ms. [redacted]:   Thank you for bringing Ms. [redacted]’s frustrations and less than positive customer service experience to...

our attention.  Our goal here at Herff Jones has always been to provide quality products along with quality service.   We offer our apology for the delay of printing the graduation announcements for [redacted] students.  Our records show that [redacted] has a new design which required that new art and dies be created in order to manufacture the announcements.  Because of the anticipated delay, an online disclaimer advising customers of the delay and that announcement orders would begin shipping the week of April 7, 2017 was added to the website.   Because the order currently is in production and has not shipped, we will compensate Ms. [redacted] for the additional delay.  A credit in the amount of $87.25 will be processed back to the original credit card used.  We ask that Ms. [redacted] allow 5-7 business days for this credit to post back.   We have reached out to our manufacturing facility requesting expedited handling of Ms. [redacted]’s order.  A shipment confirmation email will be sent to the address we have on file once the order ships.   Again, we are sorry for the inconvenience and frustration that Ms. [redacted] experienced due to the manufacturing delays.  Please be assured that we take our business and our customer satisfaction very seriously.  If I may provide additional information, please let me know   Sincerely,     Pastel D[redacted] Asst. Director of Service Center Operations Herff Jones College Division

April 19, 2016       Revdex.com of Central Illinois, Inc.   RE:  Case# [redacted]:  [redacted]     Thank you for bringing Mrs. [redacted]’s frustrations and less than positive customer service experience to our attention.  Our goal here at Herff...

Jones has always been to provide quality products along with quality service and in this case we missed the mark.  For that we truly apologize.   Our records indicate that Mrs. [redacted] purchased personalized announcements & accessories as well as a cap & gown package for the combined order amount of $213.98.  The announcement portion of the order totaled $166.61 and the cap & gown product totaled $47.37.    The announcement product and accessory items for [redacted] are currently in production and scheduled to ship week-ending April 22, 2016.    Because of this manufacturing delay and the inconvenience caused to the [redacted] family, a 50% credit for the announcement products & accessories; in the amount of $83.30 has been refunded back to the original credit card used.  Our records indicate that this credit was process on April 15, 2016.   Again, we are sorry for the inconvenience and frustration that Mrs. [redacted] has experienced due to the manufacturing delay of her daughter’s announcements.  Please be assured that we take our business and our customer satisfaction very seriously.  If I may provide additional information, please let me know   Sincerely,     Pastel D[redacted] Asst. Director of Service Center Operations Herff Jones College Division