June 24, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] of [redacted] **, regarding her experience at Jack in the Box We attempted to reach Ms [redacted] by telephone on June and but were unsuccessful in reaching herWe sent her an e-mail on June requesting a call back but we have not received a return call Since a store was not identified in the body of the complaint, we are unable to follow up with restaurant management At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a flat out lie I finally found the receipt which I mailed to them!!! I returned [redacted] call twice; but he never called me backJIB has no intention of refunding my money JIB has horrible food and horrible service I will never go there again and have told numerous people to avoid JIB You might as well flush $$$ down the toilet if you even consider eating at JIBI am sure they received my receipt and are lying about it now I will be contacting the Attorney General for the St of KS since the Revdex.com is not helping at all You are just relaying messages This has been a waste of time to contact the Revdex.com How can you allow a company like JIB to lie about receiving my receipt I requested to speak to and be contacted by a top level manager; but JIB refuses to do so A customer service person has no desire or authority to fix this situation!!!!! JIB has been rude on the phone, especially [redacted] [redacted]
February 13, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we were unaware of the concerns of the complainant, [redacted] **, regarding his experience at the Jack in the Box on [redacted] We have since followed up with the restaurant management appropriately and have sent two gift certificates to [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
January 2, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] of Sacramento, CA regarding his experience at Jack in the Box We attempted to reach Mr [redacted] by telephone on December 26, December 30, and December 31, but were unable to and we have not received a return call We also sent Mr [redacted] an e-mail on December requesting a call back We are unable to address his concerns as a location was not listed in his complaint At this time, Jack in the Box considers this matter closedIf you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
July 11, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] regarding his experience at two Jack in the Box locations in the city of [redacted] We have since followed up with the restaurant management appropriately and have sent a refund check to [redacted] for his order At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box
June 12, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] **, regarding her experience at the Jack in the Box on [redacted] We have since followed up with the restaurant management; they have resolved this with the complainant directlyAt this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
December 4, Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] , regarding her experience at Jack in the Box We have since followed up with the restaurant management appropriately and have sent certificates to Ms [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
May 12, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] **, regarding his concerns with Jack in the Box We have since followed up with management appropriately [redacted] declined our offer for gift certificatesAt this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
[redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] regarding his experience at the Jack in the Box on [redacted] We have shared his concerns with area management, whom have since made attempts to resolve this with the complainant directly [redacted] is welcome to call our office with any questions related to this eventOur phone number is [redacted] We are available Monday-Friday beginning at 7am Pacific Time, and on Saturday and Sunday beginning at 8am Pacific Time If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted] We spoke to [redacted] about her concerns regarding her visit to Jack in the Box located at [redacted] back in January of [redacted] ’s claim has been submitted to our Risk Management department for further handling Our Risk Management department is not required to notify Guest Relations of the status or outcome of any submitted claimI have sent notification to Risk Management about this most recent contact from [redacted] and someone from the Risk Management department will be in contact with [redacted] There is no further action Guest Relations may take and at this time
Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] ***yWe attempted to reach Mr***y by telephone on July 28, and sent an email to the guestWe have not received a return call or email We have since followed up with the restaurant management appropriately At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
December 14, Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, Mr [redacted] , regarding his experience at the Jack in the Box We have left a voicemail message and sent an email to Mr [redacted] and we have not heard back from himAt this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
April 11, [redacted] Revdex.com Viewridge Ave Ste San Diego, CA [redacted] : Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] , regarding her experience at the Jack in the Box In speaking to Ms [redacted] , she indicated her visit was over a year ago and wanted her free mealI offered Ms [redacted] a $Jack Cash card which she declined saying she didn’t want to provide us her mailing address, in addition wanted the Jack in the Box location to give her somethingI explained I would send her the Jack Cash card at which point she said she would take this to arbitration and disconnected the call At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
November 16, Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we were notified of the concerns of the complainant, Mr***, regarding his experience at the Jack in the Box located We called Mr [redacted] on 11/14/and offered certificates, which he acceptedAt this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our officesThank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] from Jack in the Box called me on the phone today and harassed me [redacted] refused to resolve the dispute and spoke to me in a mean hostile voiceThere is a year statute of limitation in Nevada and [redacted] in corporate admitted to the Revdex.com in her last response that the dispute is less than year old [redacted] told me to file a lawsuit because the franchise owner is not willing to resolve the disputeTherefore, since [redacted] in Corporate said to file a lawsuit, then I am requesting arbitration through the Revdex.com, per the request of Jack in the Box corporate NOTE to Revdex.com: Please open arbitration Regards, [redacted]
October 30, Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] ***, regarding his experience at Jack in the Box We have since followed up with the restaurant management appropriately and have sent combo certificates to Mr*** At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] GJack in the Box Tell us why here
October 28, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted] regarding her experience at the Jack in the Box Unfortunately, we’ve tried to contact [redacted] to further discuss her concerns, but have been unsuccessfulWe have sent her an email requesting further contact At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
June 24, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] of [redacted] **, regarding her experience at Jack in the Box We attempted to reach Ms [redacted] by telephone on June and but were unsuccessful in reaching herWe sent her an e-mail on June requesting a call back but we have not received a return call Since a store was not identified in the body of the complaint, we are unable to follow up with restaurant management At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a flat out lie I finally found the receipt which I mailed to them!!! I returned [redacted] call twice; but he never called me backJIB has no intention of refunding my money JIB has horrible food and horrible service I will never go there again and have told numerous people to avoid JIB You might as well flush $$$ down the toilet if you even consider eating at JIBI am sure they received my receipt and are lying about it now I will be contacting the Attorney General for the St of KS since the Revdex.com is not helping at all You are just relaying messages This has been a waste of time to contact the Revdex.com How can you allow a company like JIB to lie about receiving my receipt I requested to speak to and be contacted by a top level manager; but JIB refuses to do so A customer service person has no desire or authority to fix this situation!!!!! JIB has been rude on the phone, especially [redacted] [redacted]
February 13, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we were unaware of the concerns of the complainant, [redacted] **, regarding his experience at the Jack in the Box on [redacted] We have since followed up with the restaurant management appropriately and have sent two gift certificates to [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
January 2, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] of Sacramento, CA regarding his experience at Jack in the Box We attempted to reach Mr [redacted] by telephone on December 26, December 30, and December 31, but were unable to and we have not received a return call We also sent Mr [redacted] an e-mail on December requesting a call back We are unable to address his concerns as a location was not listed in his complaint At this time, Jack in the Box considers this matter closedIf you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
July 11, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] regarding his experience at two Jack in the Box locations in the city of [redacted] We have since followed up with the restaurant management appropriately and have sent a refund check to [redacted] for his order At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box
June 12, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] **, regarding her experience at the Jack in the Box on [redacted] We have since followed up with the restaurant management; they have resolved this with the complainant directlyAt this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
December 4, Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] , regarding her experience at Jack in the Box We have since followed up with the restaurant management appropriately and have sent certificates to Ms [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
May 12, [redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] **, regarding his concerns with Jack in the Box We have since followed up with management appropriately [redacted] declined our offer for gift certificatesAt this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
[redacted] *** Better Business Bureau Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] regarding his experience at the Jack in the Box on [redacted] We have shared his concerns with area management, whom have since made attempts to resolve this with the complainant directly [redacted] is welcome to call our office with any questions related to this eventOur phone number is [redacted] We are available Monday-Friday beginning at 7am Pacific Time, and on Saturday and Sunday beginning at 8am Pacific Time If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted] We spoke to [redacted] about her concerns regarding her visit to Jack in the Box located at [redacted] back in January of [redacted] ’s claim has been submitted to our Risk Management department for further handling Our Risk Management department is not required to notify Guest Relations of the status or outcome of any submitted claimI have sent notification to Risk Management about this most recent contact from [redacted] and someone from the Risk Management department will be in contact with [redacted] There is no further action Guest Relations may take and at this time
Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] ***yWe attempted to reach Mr***y by telephone on July 28, and sent an email to the guestWe have not received a return call or email We have since followed up with the restaurant management appropriately At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
December 14, Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, Mr [redacted] , regarding his experience at the Jack in the Box We have left a voicemail message and sent an email to Mr [redacted] and we have not heard back from himAt this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
April 11, [redacted] Revdex.com Viewridge Ave Ste San Diego, CA [redacted] : Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] , regarding her experience at the Jack in the Box In speaking to Ms [redacted] , she indicated her visit was over a year ago and wanted her free mealI offered Ms [redacted] a $Jack Cash card which she declined saying she didn’t want to provide us her mailing address, in addition wanted the Jack in the Box location to give her somethingI explained I would send her the Jack Cash card at which point she said she would take this to arbitration and disconnected the call At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
November 16, Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we were notified of the concerns of the complainant, Mr***, regarding his experience at the Jack in the Box located We called Mr [redacted] on 11/14/and offered certificates, which he acceptedAt this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our officesThank you again for your time Sincerely, [redacted] Jack in the Box Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] from Jack in the Box called me on the phone today and harassed me [redacted] refused to resolve the dispute and spoke to me in a mean hostile voiceThere is a year statute of limitation in Nevada and [redacted] in corporate admitted to the Revdex.com in her last response that the dispute is less than year old [redacted] told me to file a lawsuit because the franchise owner is not willing to resolve the disputeTherefore, since [redacted] in Corporate said to file a lawsuit, then I am requesting arbitration through the Revdex.com, per the request of Jack in the Box corporate NOTE to Revdex.com: Please open arbitration Regards, [redacted]
October 30, Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] ***, regarding his experience at Jack in the Box We have since followed up with the restaurant management appropriately and have sent combo certificates to Mr*** At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] GJack in the Box Tell us why here
October 28, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant, [redacted] regarding her experience at the Jack in the Box Unfortunately, we’ve tried to contact [redacted] to further discuss her concerns, but have been unsuccessfulWe have sent her an email requesting further contact At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***