October 27,
** *** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: ***
Prior to receiving this complaint, we had not been notified of the concerns of the complainant,*** *** ** *** ** regarding her experience at the Jack in the Box on *** *** *** *** ** *** ***
We have followed up with the restaurant management appropriately and have sent complimentary meal certificates to *** *** At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ** ***
Senior Guest Specialist
Jack in the Box
October 18,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear*** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we were not
notified of the concerns of the complainant, *** *** ** *** *** ** regarding his experience at the Jack in the Box on*** *** *** ** *** *** ***
We have since followed up with the restaurant management appropriately and *** ***. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received a call from anyone? Nor did they contact me.
Regards,
*** ***
May
18,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear *** ***
Thank
you for contacting us regarding Revdex.com complaint ID: *** We continue to address the concerns shared by
the complainant, *** *** In the meantime, we have sent *** *** an
alternate link in which he can access the guest survey
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This case has NOT been resolved. I see a note in there that Jack in the Box left me a message and they did not hear back from me. That is NOT true. I called them soon after the voice message was left and they said they would send me some coupons and that they would have someone from the Jack in the Box location review and get in touch with me. Please re-open my case or I will be forced to open a new oneAgain, this is NOT resolved. Thank you.
Regards,
*** ***
December
5,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to
receiving this complaint, we had not
been notified of the concerns of the complainant, *** *** of Hayward, CA, regarding
her experience at the Jack in the Box on *** *** *** ** in Castro Valley,
CA
We
have since followed up with the restaurant management appropriately and have sent
two gift certificates to Ms***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
December
5,
***
*** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, *** *** of Hayward, CA, regarding
her experience at the Jack in the Box on *** *** *** ** in Castro Valley,
CA
We
have since followed up with the restaurant management appropriately and have sent
two gift certificates to Ms***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
EV2***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.month ago had issues with wrong food company contacted me stated they would replace meals instead I got sent buy one get one free coupons LOL not replacing meals but rather promotion type flys / coupons
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
December
27,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear *** ***
Thank
you for contacting us regarding Revdex.com
complaint ID: *** Prior to receiving this complaint, we were
unaware of the concerns of the complainant, *** *** of *** **, regarding
her experience at the Jack in the Box on *** *** *** ** *** ***
We
have since followed up with the restaurant management appropriately and have
sent *** *** two gift certificates.
At this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
December
27,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***..**This matter has been resolved...Thanks..*** ***
July
2,
***
*** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Attached to this response is the e-mail
exchange between the district manager for the Jack in the Box on *** *** *** in *** ***, **, and someone representing
the complainant at the e-mail address he provided to both your department and
our departmentThe person who responded to the district manager expressed
gratitude for the follow up and provided a name and mailing address for the
certificates offered by the district manager
At
this time, Jack in the Box considers this matter closedIf you have any
further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
nothing has been settle as of this date the letter I somewhat misleading from Jacks the represent whom spoke with me was short and try to haggle and not wish to resolve issues!!!!Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
November 14, Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, Mr***, regarding his experience at the Jack in the Box We have since
followed up with the restaurant management appropriately and Mr***At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time Sincerely, *** GJack in the Box Tell us why here
June 28,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***Prior to receiving this complaint, we had not been notified of
the concerns of the complainant, *** *** regarding his experience at the Jack in the Box on *** ** *** *** ** *** *** ***
We have since followed up with *** *** and addressed his concerns. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
February 9, *
*
*** *** Revdex.com Murphy Canyon Rd., SteSan Diego, CA Dear ***: Thank you for contacting us regarding Revdex.com complaint ID: ***Prior to receiving this complaint, we had not been notified of the concerns
of the complainant, *** *** of San Antonio, TX, regarding his experience at Jack in the Box We have since followed up with the restaurant management appropriately and have sent a $refund check to Mr***At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our officesThank you again for your time Sincerely, *
*** ** *** Senior Guest Specialist Jack in the Box
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I contacted Jack N Box customer service via their website and was unable to get a proper responseThey left me a voice mail but the local *** *** number they left is a recording only and refers calls to the website and to file issues with the local storeI was able to obtain the main corporate number and when I called and spoke to the switchboard operator was told that there was no longer any customer relations department and to contact the local stores.This is why I filed complaint with the Revdex.comSince the filing of my complaint I haven't received any phone calls or messages from any corporate relations rep nor have they properly resolved the matterBases on the response below Jack N Box has not properly responded to my complaint in the following areas.I spoke with *** *** on several occasions and they confirmed that Jack N Box sets the menu pricing and not *** ***This is in direct contraction to Jack N Box responseAdditionally, Jack Box is placing the and misleading ads on TV and posters on their restaurants which don't have indication of the higher pricing, delivery fees etc..I would request that someone on Jack n Box management contact me to avoid me taking this to the state attorney and consumer protection agencies for further litigation...
Regards,
*** ***
August
19,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, *** *** regarding his
concerns with Jack in the Box
We
have since addressed this internally with management and staff, and have sent a
$Jack Cash Card to *** ***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
October 27,
** *** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: ***
Prior to receiving this complaint, we had not been notified of the concerns of the complainant,*** *** ** *** ** regarding her experience at the Jack in the Box on *** *** *** *** ** *** ***
We have followed up with the restaurant management appropriately and have sent complimentary meal certificates to *** *** At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ** ***
Senior Guest Specialist
Jack in the Box
October 18,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear*** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we were not
notified of the concerns of the complainant, *** *** ** *** *** ** regarding his experience at the Jack in the Box on*** *** *** ** *** *** ***
We have since followed up with the restaurant management appropriately and *** ***. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received a call from anyone? Nor did they contact me.
Regards,
*** ***
May
18,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear *** ***
Thank
you for contacting us regarding Revdex.com complaint ID: *** We continue to address the concerns shared by
the complainant, *** *** In the meantime, we have sent *** *** an
alternate link in which he can access the guest survey
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This case has NOT been resolved. I see a note in there that Jack in the Box left me a message and they did not hear back from me. That is NOT true. I called them soon after the voice message was left and they said they would send me some coupons and that they would have someone from the Jack in the Box location review and get in touch with me. Please re-open my case or I will be forced to open a new oneAgain, this is NOT resolved. Thank you.
Regards,
*** ***
December
5,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to
receiving this complaint, we had not
been notified of the concerns of the complainant, *** *** of Hayward, CA, regarding
her experience at the Jack in the Box on *** *** *** ** in Castro Valley,
CA
We
have since followed up with the restaurant management appropriately and have sent
two gift certificates to Ms***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
December
5,
***
*** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, *** *** of Hayward, CA, regarding
her experience at the Jack in the Box on *** *** *** ** in Castro Valley,
CA
We
have since followed up with the restaurant management appropriately and have sent
two gift certificates to Ms***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
EV2***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.month ago had issues with wrong food company contacted me stated they would replace meals instead I got sent buy one get one free coupons LOL not replacing meals but rather promotion type flys / coupons
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
December
27,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear *** ***
Thank
you for contacting us regarding Revdex.com
complaint ID: *** Prior to receiving this complaint, we were
unaware of the concerns of the complainant, *** *** of *** **, regarding
her experience at the Jack in the Box on *** *** *** ** *** ***
We
have since followed up with the restaurant management appropriately and have
sent *** *** two gift certificates.
At this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
December
27,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***..**This matter has been resolved...Thanks..*** ***
July
2,
***
*** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***:
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Attached to this response is the e-mail
exchange between the district manager for the Jack in the Box on *** *** *** in *** ***, **, and someone representing
the complainant at the e-mail address he provided to both your department and
our departmentThe person who responded to the district manager expressed
gratitude for the follow up and provided a name and mailing address for the
certificates offered by the district manager
At
this time, Jack in the Box considers this matter closedIf you have any
further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
nothing has been settle as of this date the letter I somewhat misleading from Jacks the represent whom spoke with me was short and try to haggle and not wish to resolve issues!!!!Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
November 14, Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, Mr***, regarding his experience at the Jack in the Box We have since
followed up with the restaurant management appropriately and Mr***At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time Sincerely, *** GJack in the Box Tell us why here
June 28,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***Prior to receiving this complaint, we had not been notified of
the concerns of the complainant, *** *** regarding his experience at the Jack in the Box on *** ** *** *** ** *** *** ***
We have since followed up with *** *** and addressed his concerns. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
February 9, *
*
*** *** Revdex.com Murphy Canyon Rd., SteSan Diego, CA Dear ***: Thank you for contacting us regarding Revdex.com complaint ID: ***Prior to receiving this complaint, we had not been notified of the concerns
of the complainant, *** *** of San Antonio, TX, regarding his experience at Jack in the Box We have since followed up with the restaurant management appropriately and have sent a $refund check to Mr***At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our officesThank you again for your time Sincerely, *
*** ** *** Senior Guest Specialist Jack in the Box
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. I contacted Jack N Box customer service via their website and was unable to get a proper responseThey left me a voice mail but the local *** *** number they left is a recording only and refers calls to the website and to file issues with the local storeI was able to obtain the main corporate number and when I called and spoke to the switchboard operator was told that there was no longer any customer relations department and to contact the local stores.This is why I filed complaint with the Revdex.comSince the filing of my complaint I haven't received any phone calls or messages from any corporate relations rep nor have they properly resolved the matterBases on the response below Jack N Box has not properly responded to my complaint in the following areas.I spoke with *** *** on several occasions and they confirmed that Jack N Box sets the menu pricing and not *** ***This is in direct contraction to Jack N Box responseAdditionally, Jack Box is placing the and misleading ads on TV and posters on their restaurants which don't have indication of the higher pricing, delivery fees etc..I would request that someone on Jack n Box management contact me to avoid me taking this to the state attorney and consumer protection agencies for further litigation...
Regards,
*** ***
August
19,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***
Thank
you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, *** *** regarding his
concerns with Jack in the Box
We
have since addressed this internally with management and staff, and have sent a
$Jack Cash Card to *** ***. At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***