November 14, Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we were notified of the concerns of the complainant, Mr***, regarding his experience at the Jack in the Box located We called Mr*** and
left him a messageWe also sent an email requesting a call backWe have not heard back from Mr***At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time Sincerely, *** *** Jack in the Box Tell us why here
January 27,
** *** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to
receiving this complaint, we had been notified of the concerns of complainant *** ** *** regarding his experience at the Jack in the Box located at *** *** *** ** *** *** ***
We attempted to reach *** *** by telephone on January 26, and also sent an e-mail that day requesting a call backWe have not received a return call. We have since followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
January 22,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we had been notified of the concerns of the
complainant, *** *** regarding his experience at the Jack in the Box on *** *** *** *** ** *** *** ***
We spoke with *** *** this morning, January We are sending him an apology letter and two gift certificatesWe have since followed up with the restaurant management appropriately regarding this event. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
** *** ***
Senior Guest Specialist
Jack in the Box
***
I did call *** and HE NEVER RETURNED MY CALLI mailed my receipt with a detailed letter to JIB months agoJIB is obviously a crooked company who has horrible product and LIES about receiving correspondence from the customerThe attorney general will be in touch with youThe customer service here is horrible!!!!!!!! JIB is assuming I will give upI will not be treated like this and am making sure the attorney general knows for the St of CA and the St of KSIt really hurt to watch my grandchildren turn away the food because it was so badWe had an apt and had to eat at the closest place due to the timeWe couldn't imagine how the food could be so horrible and the customer service so bad !!!!!
You have my proof of purchase receipt and you are lying about it
The complainant, *** *** ***, initially reported the complaint to Guest Relations back on 04/26/Statements were taken, however guest was not satisfied with the handling of the complaintDepartment Supervisor called *** *** back on 04/Two attempts were made that day and both times
voicemail message was leftWe had yet to hear back from the complainant
DeptSupervisor called the guest once more 05/and left another voicemail message requesting call backWe hope to resolve the matter amicably with the guest
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This issue hasn’t been resolved, not even close some gentleman with very poor English, of Indian decent, called me and attempted to offer to pay for my meal, and negotiated the cost of my detailing my car which was $175 he offered me $100 like people negotiate what it cost to detail a 100k car, lol I told him to keep his money they obviously need it much more than I do, I did tell them I already went and bought new shoes $695, again not needing the money like they apparently do, I would rather discourage all my patients and nurses, from visiting there location and advising them how they attempted to negotiate with me, quite shameful...DR. [redacted]
Regards,
[redacted]
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding Revdex.com...
complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, Mrs. [redacted], regarding her
experience at Jack in the Box.
We spoke
with [redacted], who was representing [redacted]. We assured her that her
concerns would be addressed with restaurant management. As it relates to the
refund request for [redacted], we advised her to have [redacted] contact store management
directly with her request. [redacted] did accept an apology letter from our
office. At this time, Jack in the Box
considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear [redacted]
Thank
you for contacting us regarding Revdex.com...
complaint ID: [redacted] Prior to receiving this complaint, we were
unaware of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box on [redacted]
We
have since followed up with the restaurant management appropriately and have
sent two gift certificates to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding...
Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, [redacted] of Oakland,
CA regarding his experience at the Jack in the Box on [redacted].
We spoke
with the complainant’s wife on May 1, and assured her that we have since
followed up with the restaurant management appropriately regarding this event. At
this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
Here is the response I provided [redacted]:Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box.In speaking to Ms. [redacted], she indicated her visit was over a year ago and wanted her free meal. I offered Ms. [redacted] a $10 Jack Cash card which she declined saying she didn’t want to provide us her mailing address, in addition wanted the Jack in the Box location to give her something. I explained I would send her the Jack Cash card at which point she said she would take this to arbitration and disconnected the call. At this time, Jack in the Box considers this matter closed.In following up with the guest she said her order was a year ago and her order didn’t taste right. She said she wrote down in a note pad that she was supposed to get a free meal and she just came across that note she wrote about a free meal. The restaurant has no record of her complaint from a year ago. I offered the guest what she indicated she wanted in her complaint to the Revdex.com of $10. Guest declined saying she wanted it given to her from the restaurant. I explained that is not an option and I would need to send her the Jack Cash card. She declined saying she didn’t want us to have her address, however, she provided her address to the Revdex.com which I have. Guest said she will take this to arbitration or sue us and disconnected the call. I can certainly send her the $10 Jack Cash card via mail. We do not have the option to send anything via email. Thank you, [redacted]
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us...
regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box on [redacted]
We
have since followed up with the restaurant management; they have resolved this
with the complainant directly. At this time, Jack in the Box considers this
matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted] We contacted the complainant, [redacted]...
and have since followed up with the restaurant management appropriately and have sent a refund check to [redacted] for his order. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The entire Jack in the Box response from [redacted] is a blunt lie. [redacted] has my address through the Revdex.com, but she has the nerve to lie and say she doesn't have it. Furthermore, it was not a year ago. It just a few months ago. Last year(December) was just a few months ago. The chicken sandwiches I bought were rotten chicken. The female manager said would replace the chicken and she put the comp at the register. There was no expiration date on it. If I am served rotten food, then the restaurant should make it good. The VP of this Revdex.com, Attorney [redacted], forwarded Jack in the Box my response which is 2 free meals and they can email me the free meals. However, the meals are not actually free because I already paid for them but I did not receive them. I didn't order rotten chicken, so Jack in the box owes me money or the food I bought. They can email me the meal tickets.
Regards,
[redacted]
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the...
concerns of the complainant, [redacted] regarding her experience at Jack in the Box. We have reached out to [redacted] and are awaiting a call back.
Unfortunately, we are unable to address these concerns with the restaurant because the specific location was not identified in the original complaint. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
October 16, 2017 Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box located at 19602...
Tomball Pkwy, Houston, TX 77070. We have attempted to reach Mr. [redacted] by phone and email but have not heard back. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, [redacted] L. Jack in the Box
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us...
regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of complainant [redacted] of [redacted], TX,
regarding her concerns with Jack in the Box.
We
attempted to reach Ms. [redacted] by telephone on January 7 and 8 but were unable
to. We sent her an e-mail requesting a call back but we have not yet received a
return call.
We are
unable to address her concerns with the store as a location was not identified
in the body of her statement. At this
time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
January 4, 2018 Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. We did speak to Mr. [redacted] on 12/15/2017 regarding his complaint and subsequently mailed out certificates to his home address. We have contacted Mr. [redacted] to confirm receipt of the certificates but have not heard back. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely,
[redacted]Jack in the Box
I would like the company to respond to me to tell me why they never followed up on any of my 6 contacts. If not then that continues to demonstrate that they have no interest in providing any customer service at all. That should then be duly noted in their Revdex.com profile.
November 14, Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we were notified of the concerns of the complainant, Mr***, regarding his experience at the Jack in the Box located We called Mr*** and
left him a messageWe also sent an email requesting a call backWe have not heard back from Mr***At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time Sincerely, *** *** Jack in the Box Tell us why here
January 27,
** *** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to
receiving this complaint, we had been notified of the concerns of complainant *** ** *** regarding his experience at the Jack in the Box located at *** *** *** ** *** *** ***
We attempted to reach *** *** by telephone on January 26, and also sent an e-mail that day requesting a call backWe have not received a return call. We have since followed up with the restaurant management appropriately. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
January 22,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: *** Prior to receiving this complaint, we had been notified of the concerns of the
complainant, *** *** regarding his experience at the Jack in the Box on *** *** *** *** ** *** *** ***
We spoke with *** *** this morning, January We are sending him an apology letter and two gift certificatesWe have since followed up with the restaurant management appropriately regarding this event. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
** *** ***
Senior Guest Specialist
Jack in the Box
***
I did call *** and HE NEVER RETURNED MY CALLI mailed my receipt with a detailed letter to JIB months agoJIB is obviously a crooked company who has horrible product and LIES about receiving correspondence from the customerThe attorney general will be in touch with youThe customer service here is horrible!!!!!!!! JIB is assuming I will give upI will not be treated like this and am making sure the attorney general knows for the St of CA and the St of KSIt really hurt to watch my grandchildren turn away the food because it was so badWe had an apt and had to eat at the closest place due to the timeWe couldn't imagine how the food could be so horrible and the customer service so bad !!!!!
You have my proof of purchase receipt and you are lying about it
The complainant, *** *** ***, initially reported the complaint to Guest Relations back on 04/26/Statements were taken, however guest was not satisfied with the handling of the complaintDepartment Supervisor called *** *** back on 04/Two attempts were made that day and both times
voicemail message was leftWe had yet to hear back from the complainant
DeptSupervisor called the guest once more 05/and left another voicemail message requesting call backWe hope to resolve the matter amicably with the guest
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This issue hasn’t been resolved, not even close some gentleman with very poor English, of Indian decent, called me and attempted to offer to pay for my meal, and negotiated the cost of my detailing my car which was $175 he offered me $100 like people negotiate what it cost to detail a 100k car, lol I told him to keep his money they obviously need it much more than I do, I did tell them I already went and bought new shoes $695, again not needing the money like they apparently do, I would rather discourage all my patients and nurses, from visiting there location and advising them how they attempted to negotiate with me, quite shameful...DR. [redacted]
Regards,
[redacted]
September 15, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding Revdex.com...
complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, Mrs. [redacted], regarding her
experience at Jack in the Box.
We spoke
with [redacted], who was representing [redacted]. We assured her that her
concerns would be addressed with restaurant management. As it relates to the
refund request for [redacted], we advised her to have [redacted] contact store management
directly with her request. [redacted] did accept an apology letter from our
office. At this time, Jack in the Box
considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
February
13, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear [redacted]
Thank
you for contacting us regarding Revdex.com...
complaint ID: [redacted] Prior to receiving this complaint, we were
unaware of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box on [redacted]
We
have since followed up with the restaurant management appropriately and have
sent two gift certificates to [redacted] At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted]
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding...
Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, [redacted] of Oakland,
CA regarding his experience at the Jack in the Box on [redacted].
We spoke
with the complainant’s wife on May 1, and assured her that we have since
followed up with the restaurant management appropriately regarding this event. At
this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Here is the response I provided [redacted]:Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box.In speaking to Ms. [redacted], she indicated her visit was over a year ago and wanted her free meal. I offered Ms. [redacted] a $10 Jack Cash card which she declined saying she didn’t want to provide us her mailing address, in addition wanted the Jack in the Box location to give her something. I explained I would send her the Jack Cash card at which point she said she would take this to arbitration and disconnected the call. At this time, Jack in the Box considers this matter closed.In following up with the guest she said her order was a year ago and her order didn’t taste right. She said she wrote down in a note pad that she was supposed to get a free meal and she just came across that note she wrote about a free meal. The restaurant has no record of her complaint from a year ago. I offered the guest what she indicated she wanted in her complaint to the Revdex.com of $10. Guest declined saying she wanted it given to her from the restaurant. I explained that is not an option and I would need to send her the Jack Cash card. She declined saying she didn’t want us to have her address, however, she provided her address to the Revdex.com which I have. Guest said she will take this to arbitration or sue us and disconnected the call. I can certainly send her the $10 Jack Cash card via mail. We do not have the option to send anything via email. Thank you, [redacted]
June
12, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us...
regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box on [redacted]
We
have since followed up with the restaurant management; they have resolved this
with the complainant directly. At this time, Jack in the Box considers this
matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
November 10, 2016
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted] We contacted the complainant, [redacted]...
and have since followed up with the restaurant management appropriately and have sent a refund check to [redacted] for his order. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The entire Jack in the Box response from [redacted] is a blunt lie. [redacted] has my address through the Revdex.com, but she has the nerve to lie and say she doesn't have it. Furthermore, it was not a year ago. It just a few months ago. Last year(December) was just a few months ago. The chicken sandwiches I bought were rotten chicken. The female manager said would replace the chicken and she put the comp at the register. There was no expiration date on it. If I am served rotten food, then the restaurant should make it good. The VP of this Revdex.com, Attorney [redacted], forwarded Jack in the Box my response which is 2 free meals and they can email me the free meals. However, the meals are not actually free because I already paid for them but I did not receive them. I didn't order rotten chicken, so Jack in the box owes me money or the food I bought. They can email me the meal tickets.
Regards,
[redacted]
August 1, 2016
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the...
concerns of the complainant, [redacted] regarding her experience at Jack in the Box. We have reached out to [redacted] and are awaiting a call back.
Unfortunately, we are unable to address these concerns with the restaurant because the specific location was not identified in the original complaint. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
October 16, 2017 Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding his experience at the Jack in the Box located at 19602...
Tomball Pkwy, Houston, TX 77070. We have attempted to reach Mr. [redacted] by phone and email but have not heard back. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, [redacted] L. Jack in the Box
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
January
9, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us...
regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of complainant [redacted] of [redacted], TX,
regarding her concerns with Jack in the Box.
We
attempted to reach Ms. [redacted] by telephone on January 7 and 8 but were unable
to. We sent her an e-mail requesting a call back but we have not yet received a
return call.
We are
unable to address her concerns with the store as a location was not identified
in the body of her statement. At this
time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
EV2[redacted]
January 4, 2018 Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. We did speak to Mr. [redacted] on 12/15/2017 regarding his complaint and subsequently mailed out certificates to his home address. We have contacted Mr. [redacted] to confirm receipt of the certificates but have not heard back. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely,
[redacted]Jack in the Box
I would like the company to respond to me to tell me why they never followed up on any of my 6 contacts. If not then that continues to demonstrate that they have no interest in providing any customer service at all. That should then be duly noted in their Revdex.com profile.