Here is the response I provided [redacted] :Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] , regarding her experience at the Jack in the Box.In speaking to Ms [redacted] , she indicated her visit was over a year ago and wanted her free mealI offered Ms [redacted] a $Jack Cash card which she declined saying she didn’t want to provide us her mailing address, in addition wanted the Jack in the Box location to give her somethingI explained I would send her the Jack Cash card at which point she said she would take this to arbitration and disconnected the callAt this time, Jack in the Box considers this matter closed.In following up with the guest she said her order was a year ago and her order didn’t taste rightShe said she wrote down in a note pad that she was supposed to get a free meal and she just came across that note she wrote about a free meal The restaurant has no record of her complaint from a year agoI offered the guest what she indicated she wanted in her complaint to the Revdex.com of $Guest declined saying she wanted it given to her from the restaurantI explained that is not an option and I would need to send her the Jack Cash cardShe declined saying she didn’t want us to have her address, however, she provided her address to the Revdex.com which I haveGuest said she will take this to arbitration or sue us and disconnected the callI can certainly send her the $Jack Cash card via mailWe do not have the option to send anything via emailThank you, [redacted]
November 10, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID [redacted] We contacted the complainant, [redacted] and have since followed up with the restaurant management appropriately and have sent a refund check to [redacted] for his order At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] regarding his experience at one of our restaurants We attempted to reach Mr [redacted] by telephone on August 17, but were unable to leave a messageWe have since sent him an email requesting a call back At this time, we consider this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Qdoba Guest Relations [redacted] Tell us why here
January 8, [redacted] *** [redacted] Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of [redacted] , TX, regarding his experience at the Jack in the Box on [redacted] ** [redacted] , TX We have since followed up with management appropriately and have sent two gift certificates to Mr*** At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
May 14, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] **, regarding his experience at the Jack in the Box on [redacted] ** We have since followed up with the restaurant management appropriately regarding his concerns At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
January 7, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns regarding this event at the Jack in the Box on [redacted] **, as shared by the complainant, [redacted] In attempting to reach [redacted] we received correspondence from the original complainant, [redacted] stating [redacted] contacted the Revdex.com on her behalfWe have since addressed this with [redacted] directly, as well as with restaurant management If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
January 7, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the most recent concerns of the complainant, [redacted] *** regarding his experience at Jack in the Box [redacted] disconnected the call with us as we attempted to identify the store location with him Jack in the Box Incconsiders this matter closedIf you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
December 11, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of Bremerton, WA, regarding his experience at the Jack in the Box on Olney St in Port Orchard, WA We have since followed up with the restaurant management appropriately and have sent two gift certificates to Mr [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box EV[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
November 22, [redacted] *** Revdex.com Murphy Canyon Rd., SteSan Diego, CA [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of El Cajon, CA regarding her experience at Jack in the Box We have since followed up with the restaurant management appropriately and have sent two combo certificates to Ms [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told when I was contacted by jack in the box that the problem would be fixedI tried to do a survey today and could not get past the third pageI tried to call the survey number and was unable to do the survey on the phoneI did NOT refuse couponsJack in the box does NOT follow thru with what they say
August 4, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the refund request by the complainant, [redacted] Our office spoke with the complainant on January 30, At that time, she stated that she had paid for her order with a credit cardHowever, we were unable to verify the transaction with the information she provided Our office called [redacted] on July 21, after receiving this complaint from your officeShe insisted several times that she had sent a letter to this office with her receiptWe informed her that we had not received this communication She abruptly terminated the call at that point I attempted to reach the complainant on July and July 29, but was unsuccessful in making contact with [redacted] We would be happy to process the complainant’s request once we are able to verify her purchaseUntil then, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Supervisor, Guest Relations Jack in the Box [redacted]
August
21,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***
Thank
you for contacting us regarding Revdex.com complaint ID: *** Since our last correspondence with your
office, we have not received a call back from the complainant regarding this
eventAs previously stated, we would be happy to process the complainant’s refund
request once we are able to verify her purchase
She mentioned
in a previous call to our department that she paid for her order with a credit
cardWe have the ability to verify credit purchasesIf *** *** would
like to provide the last four digits of her credit or debit card number, we can
make another attempt to review her claim
Once
again, *** *** is still welcomed to contact me directly with regards to
this eventMy number is *** this is my direct extensionHowever, if
*** *** is more comfortable with contacting her local attorney general she
is welcomed to do so
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Supervisor, Guest Relations
Jack in the Box
***
January 4,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving
this complaint, we had not been notified of the concerns of the complainant, *** ***, regarding his experience at the Jack in the Box on *** ** *** ** in *** ***
We have since followed up with the restaurant management appropriately and are actively working with *** *** to resolve this matter.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
September 14,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***Prior to receiving this complaint, we had been
notified of the concerns of the complainant, *** ***, regarding his experience at the Jack in the Box on*** *** *** ** *** *** ***
We have since followed up with *** *** and addressed his concerns. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
February
13,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear *** ***
Thank
you for contacting us regarding Revdex.com
complaint ID: ***. Prior to receiving this complaint, we were
not aware of the concerns of the complainant, *** *** ** *** ** regarding
his experience at the Jack in the Box on *** *** *** ** *** ***
We
have since followed up with the restaurant management appropriately and have
sent two certificates to *** *** At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
August 13,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***We spoke to *** *** about her concerns regarding her visit to Jack in
the Box located at *** *** *** *** *** ** *** back in January of *** ***’s claim has been submitted to our Risk Management department for further handling. Our Risk Management department is not required to notify Guest Relations of the status or outcome of any submitted claim. I have sent notification to Risk Management about this most recent contact from *** ***Unfortunately, there is no further action Guest Relations may take and at this time, Jack in the Box Guest Relations considers this matter closed
Thank you for your time
Sincerely,
*** ** ***
Senior Guest Specialist
Jack in the Box
December 5, Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, *** *** ***, regarding her experience at the Jack in the Box We tried
reaching Ms*** via phone, however, the number is a non-working numberWe have sent Ms*** an email requesting a call backOnce we hear back from Ms***, we will be able to address her concernsUntil then, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time Sincerely, *** ** Jack in the Box Tell us why here
Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we were notified of the concerns of the complainant, Mr*** regarding his experience at the Jack in the BoxMr***’s claim has been submitted to the Franchisee. The
Franchisee spoke to the guest and they agreed upon the cost to clean his carAt this time, Jack in the Box Guest Relations considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, *** ** Jack in the Box Guest Relations Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Here is the response I provided [redacted] :Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] , regarding her experience at the Jack in the Box.In speaking to Ms [redacted] , she indicated her visit was over a year ago and wanted her free mealI offered Ms [redacted] a $Jack Cash card which she declined saying she didn’t want to provide us her mailing address, in addition wanted the Jack in the Box location to give her somethingI explained I would send her the Jack Cash card at which point she said she would take this to arbitration and disconnected the callAt this time, Jack in the Box considers this matter closed.In following up with the guest she said her order was a year ago and her order didn’t taste rightShe said she wrote down in a note pad that she was supposed to get a free meal and she just came across that note she wrote about a free meal The restaurant has no record of her complaint from a year agoI offered the guest what she indicated she wanted in her complaint to the Revdex.com of $Guest declined saying she wanted it given to her from the restaurantI explained that is not an option and I would need to send her the Jack Cash cardShe declined saying she didn’t want us to have her address, however, she provided her address to the Revdex.com which I haveGuest said she will take this to arbitration or sue us and disconnected the callI can certainly send her the $Jack Cash card via mailWe do not have the option to send anything via emailThank you, [redacted]
November 10, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID [redacted] We contacted the complainant, [redacted] and have since followed up with the restaurant management appropriately and have sent a refund check to [redacted] for his order At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted] Prior to receiving this complaint, we had not been notified of the concerns of complainant [redacted] regarding his experience at one of our restaurants We attempted to reach Mr [redacted] by telephone on August 17, but were unable to leave a messageWe have since sent him an email requesting a call back At this time, we consider this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Qdoba Guest Relations [redacted] Tell us why here
January 8, [redacted] *** [redacted] Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] of [redacted] , TX, regarding his experience at the Jack in the Box on [redacted] ** [redacted] , TX We have since followed up with management appropriately and have sent two gift certificates to Mr*** At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
May 14, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns of the complainant, [redacted] **, regarding his experience at the Jack in the Box on [redacted] ** We have since followed up with the restaurant management appropriately regarding his concerns At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
January 7, [redacted] Revdex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the concerns regarding this event at the Jack in the Box on [redacted] **, as shared by the complainant, [redacted] In attempting to reach [redacted] we received correspondence from the original complainant, [redacted] stating [redacted] contacted the Revdex.com on her behalfWe have since addressed this with [redacted] directly, as well as with restaurant management If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
January 7, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the most recent concerns of the complainant, [redacted] *** regarding his experience at Jack in the Box [redacted] disconnected the call with us as we attempted to identify the store location with him Jack in the Box Incconsiders this matter closedIf you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted]
December 11, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of Bremerton, WA, regarding his experience at the Jack in the Box on Olney St in Port Orchard, WA We have since followed up with the restaurant management appropriately and have sent two gift certificates to Mr [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box EV[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
November 22, [redacted] *** Revdex.com Murphy Canyon Rd., SteSan Diego, CA [redacted] ***: Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of El Cajon, CA regarding her experience at Jack in the Box We have since followed up with the restaurant management appropriately and have sent two combo certificates to Ms [redacted] At this time, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told when I was contacted by jack in the box that the problem would be fixedI tried to do a survey today and could not get past the third pageI tried to call the survey number and was unable to do the survey on the phoneI did NOT refuse couponsJack in the box does NOT follow thru with what they say
August 4, [redacted] *** RevDex.com Murphy Canyon Rd., Ste San Diego, CA Dear [redacted] Thank you for contacting us regarding Revdex.com complaint ID: [redacted] Prior to receiving this complaint, we had been notified of the refund request by the complainant, [redacted] Our office spoke with the complainant on January 30, At that time, she stated that she had paid for her order with a credit cardHowever, we were unable to verify the transaction with the information she provided Our office called [redacted] on July 21, after receiving this complaint from your officeShe insisted several times that she had sent a letter to this office with her receiptWe informed her that we had not received this communication She abruptly terminated the call at that point I attempted to reach the complainant on July and July 29, but was unsuccessful in making contact with [redacted] We would be happy to process the complainant’s request once we are able to verify her purchaseUntil then, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices Thank you again for your time Sincerely, [redacted] Supervisor, Guest Relations Jack in the Box [redacted]
August
21,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear
*** ***
Thank
you for contacting us regarding Revdex.com complaint ID: *** Since our last correspondence with your
office, we have not received a call back from the complainant regarding this
eventAs previously stated, we would be happy to process the complainant’s refund
request once we are able to verify her purchase
She mentioned
in a previous call to our department that she paid for her order with a credit
cardWe have the ability to verify credit purchasesIf *** *** would
like to provide the last four digits of her credit or debit card number, we can
make another attempt to review her claim
Once
again, *** *** is still welcomed to contact me directly with regards to
this eventMy number is *** this is my direct extensionHowever, if
*** *** is more comfortable with contacting her local attorney general she
is welcomed to do so
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Supervisor, Guest Relations
Jack in the Box
***
January 4,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving
this complaint, we had not been notified of the concerns of the complainant, *** ***, regarding his experience at the Jack in the Box on *** ** *** ** in *** ***
We have since followed up with the restaurant management appropriately and are actively working with *** *** to resolve this matter.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
September 14,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***Prior to receiving this complaint, we had been
notified of the concerns of the complainant, *** ***, regarding his experience at the Jack in the Box on*** *** *** ** *** *** ***
We have since followed up with *** *** and addressed his concerns. At this time, Jack in the Box considers this matter closed
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
February
13,
*** *** ***
RevDex.com
Murphy Canyon Rd., Ste
San
Diego, CA
Dear *** ***
Thank
you for contacting us regarding Revdex.com
complaint ID: ***. Prior to receiving this complaint, we were
not aware of the concerns of the complainant, *** *** ** *** ** regarding
his experience at the Jack in the Box on *** *** *** ** *** ***
We
have since followed up with the restaurant management appropriately and have
sent two certificates to *** *** At
this time, Jack in the Box considers this matter closed
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time
Sincerely,
*** ***
Senior Guest Specialist
Jack in the Box
***
August 13,
*** *** ***
Revdex.com
Murphy Canyon Rd., Ste
San Diego, CA
Dear *** ***
Thank you for contacting us regarding Revdex.com complaint ID ***We spoke to *** *** about her concerns regarding her visit to Jack in
the Box located at *** *** *** *** *** ** *** back in January of *** ***’s claim has been submitted to our Risk Management department for further handling. Our Risk Management department is not required to notify Guest Relations of the status or outcome of any submitted claim. I have sent notification to Risk Management about this most recent contact from *** ***Unfortunately, there is no further action Guest Relations may take and at this time, Jack in the Box Guest Relations considers this matter closed
Thank you for your time
Sincerely,
*** ** ***
Senior Guest Specialist
Jack in the Box
December 5, Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, *** *** ***, regarding her experience at the Jack in the Box We tried
reaching Ms*** via phone, however, the number is a non-working numberWe have sent Ms*** an email requesting a call backOnce we hear back from Ms***, we will be able to address her concernsUntil then, Jack in the Box considers this matter closed If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time Sincerely, *** ** Jack in the Box Tell us why here
Thank you for contacting us regarding Revdex.com complaint ID: ***. Prior to receiving this complaint, we were notified of the concerns of the complainant, Mr*** regarding his experience at the Jack in the BoxMr***’s claim has been submitted to the Franchisee. The
Franchisee spoke to the guest and they agreed upon the cost to clean his carAt this time, Jack in the Box Guest Relations considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, *** ** Jack in the Box Guest Relations Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***