[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted]. Prior...
to receiving this complaint, we had not been notified of the concerns of the complainant,[redacted] regarding his experience at two Jack in the Box locations in the city of [redacted]
We have since followed up with the restaurant management appropriately and have sent a refund check to [redacted] for his order. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
October 30, 2017 Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding his experience at Jack in the Box. We have since followed up...
with the restaurant management appropriately and have sent combo certificates to Mr. [redacted]. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, [redacted] G. Jack in the Box Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 11, 2017 [redacted] Revdex.com 4747 Viewridge Ave Ste 200 San Diego, CA 92123
[redacted]: Thank you for contacting us regarding Revdex.com complaint ID [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant,...
[redacted], regarding her experience at the Jack in the Box. In speaking to Ms. [redacted], she indicated her visit was over a year ago and wanted her free meal. I offered Ms. [redacted] a $10 Jack Cash card which she declined saying she didn’t want to provide us her mailing address, in addition wanted the Jack in the Box location to give her something. I explained I would send her the Jack Cash card at which point she said she would take this to arbitration and disconnected the call. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely,
[redacted] Jack in the Box Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 30, 2017 [redacted] Revdex.com 5050 Murphy Canyon Rd., Ste. 150 San Diego, CA 92123 Dear [redacted]: Thank you for contacting us regarding Revdex.com complaint ID [redacted]. Prior to receiving this complaint, we were not notified of...
the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box on 514 Sheldon Rd. in Channelview, TX. We have since followed up with Ms. [redacted] and addressed her concerns. Ms. [redacted] has agreed to call us once she determines her expectations. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted] Tell us why here...
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear [redacted]:
Thank you for
contacting us regarding Revdex.com complaint...
ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted] of Atlanta,
GA, regarding her experience at the Jack in the Box on 800 E Cypress Ave in
Redding, CA.
We have since
followed up with the restaurant management appropriately and have communicated
her request for compensation to the franchisee's office. The franchisee's
office is not required to notify Guest Relations of the status or outcome
of any submitted claim.
If you have any further questions, please do not hesitate to
contact our offices. Thank you again for
your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding
Revdex.com...
complaint ID: [redacted] Prior to
receiving this complaint, we had not been notified of the concerns of the
complainant, [redacted], regarding his experience at Jack in
the Box.
Unfortunately, we are unable to contact
[redacted] to further discuss his concerns, as there is no phone
number provided for him. We have
sent him an e-mail requesting further contact.
We are unable to address his concerns
with restaurant management as a Jack in the Box location was not identified in
the report. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to
contact our offices. Thank you again for
your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID:...
[redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of Phoenix, AZ, regarding his experience at the Jack in the Box on 6001 W. Thomas Rd in Phoenix, AZ.
We have since followed up with the restaurant management appropriately and have sent Mr. [redacted] a gift certificate goof for any regular sized combo. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding...
Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted], regarding
his experience at the Jack in the Box on [redacted].
We
have since followed up with the restaurant management appropriately regarding
his concerns. At this time, Jack in the
Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting...
us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, [redacted] of Bremerton,
WA, regarding his experience at the Jack in the Box on 1467 Olney St in Port
Orchard, WA.
We
have since followed up with the restaurant management appropriately and have
sent two gift certificates to Mr. [redacted].
At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding...
Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of complainant [redacted] of [redacted], regarding her experience at Jack in the Box.
We
attempted to reach Ms. [redacted] by telephone on June 23 and 24 but were unsuccessful
in reaching her. We sent her an e-mail on June 23 requesting a call back but we
have not received a return call. Since a
store was not identified in the body of the complaint, we are unable to follow
up with restaurant management. At this
time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
Thank you for contacting us regarding Revdex.com complaint ID [redacted]. We spoke to [redacted] about her concerns regarding her visit to Jack in the Box located at [redacted] back in January of 2016. [redacted]’s claim has been submitted to our Risk Management department for further handling.
Our Risk Management department is not required to notify Guest Relations of the status or outcome of any submitted claim. I have sent notification to Risk Management about this most recent contact from [redacted] and someone from the Risk Management department will be in contact with [redacted]. There is no further action Guest Relations may take and at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. We spoke with the complainant and offered him
a $15 Jack Cash card to resolve the matter, to which he accepted.
At
this time, Jack in the Box considers this matter closed. If you have any
further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding Revdex.com...
complaint ID: [redacted] Prior to receiving this complaint, we had
been notified of the refund request by the complainant, [redacted]
Our
office spoke with the complainant on January 30, 2015. At that time, she stated
that she had paid for her order with a credit card. However, we were unable to verify
the transaction with the information she provided.
Our
office called [redacted] on July 21, after receiving this complaint from your
office. She insisted several times that she had sent a letter to this office
with her receipt. We informed her that we had not received this communication.
She abruptly terminated the call at that point.
I
attempted to reach the complainant on July 28 and July 29, but was unsuccessful
in making contact with [redacted].
We would be happy to process the
complainant’s request once we are able to verify her purchase. Until then, Jack
in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Supervisor, Guest Relations
Jack in the Box
Thank
you for contacting us regarding Revdex.com...
complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted] of [redacted], TX, regarding
his experience at the Jack in the Box on [redacted], TX.
We
have since followed up with management appropriately and have sent two gift
certificates to Mr. [redacted]. At this time,
Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
November 22, 2016 [redacted] Revdex.com 5050 Murphy Canyon Rd., Ste. 150 San Diego, CA 92123
[redacted]: Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not...
been notified of the concerns of the complainant, [redacted] of El Cajon, CA regarding her experience at Jack in the Box. We have since followed up with the restaurant management appropriately and have sent two combo certificates to Ms. [redacted]. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, [redacted] Senior Guest Specialist Jack in the Box
[redacted] Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
... I was told when I was contacted by jack in the box that the problem would be fixed. I tried to do a survey today and could not get past the third page. I tried to call the survey number and was unable to do the survey on the phone. I did NOT refuse coupons. Jack in the box does NOT follow thru with what they say.
September 7, 2016
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear[redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted]. Prior to receiving this complaint, we had been notified of the...
concerns of the complainant, [redacted], regarding her experience at the Jack in the Box on [redacted]
We have since followed up with [redacted] and addressed her concerns. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
July 11, 2016
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted]. Prior...
to receiving this complaint, we had not been notified of the concerns of the complainant,[redacted] regarding his experience at two Jack in the Box locations in the city of [redacted]
We have since followed up with the restaurant management appropriately and have sent a refund check to [redacted] for his order. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
October 30, 2017 Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted], regarding his experience at Jack in the Box. We have since followed up...
with the restaurant management appropriately and have sent combo certificates to Mr. [redacted]. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, [redacted] G. Jack in the Box Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 11, 2017 [redacted] Revdex.com 4747 Viewridge Ave Ste 200 San Diego, CA 92123
[redacted]: Thank you for contacting us regarding Revdex.com complaint ID [redacted]. Prior to receiving this complaint, we had been notified of the concerns of the complainant,...
[redacted], regarding her experience at the Jack in the Box. In speaking to Ms. [redacted], she indicated her visit was over a year ago and wanted her free meal. I offered Ms. [redacted] a $10 Jack Cash card which she declined saying she didn’t want to provide us her mailing address, in addition wanted the Jack in the Box location to give her something. I explained I would send her the Jack Cash card at which point she said she would take this to arbitration and disconnected the call. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely,
[redacted] Jack in the Box Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 30, 2017 [redacted] Revdex.com 5050 Murphy Canyon Rd., Ste. 150 San Diego, CA 92123 Dear [redacted]: Thank you for contacting us regarding Revdex.com complaint ID [redacted]. Prior to receiving this complaint, we were not notified of...
the concerns of the complainant, [redacted], regarding her experience at the Jack in the Box on 514 Sheldon Rd. in Channelview, TX. We have since followed up with Ms. [redacted] and addressed her concerns. Ms. [redacted] has agreed to call us once she determines her expectations. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, [redacted] Senior Guest Specialist Jack in the Box [redacted] Tell us why here...
February
7, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear [redacted]:
Thank you for
contacting us regarding Revdex.com complaint...
ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted] of Atlanta,
GA, regarding her experience at the Jack in the Box on 800 E Cypress Ave in
Redding, CA.
We have since
followed up with the restaurant management appropriately and have communicated
her request for compensation to the franchisee's office. The franchisee's
office is not required to notify Guest Relations of the status or outcome
of any submitted claim.
If you have any further questions, please do not hesitate to
contact our offices. Thank you again for
your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
March 26, 2015
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]
Thank you for contacting us regarding
Revdex.com...
complaint ID: [redacted] Prior to
receiving this complaint, we had not been notified of the concerns of the
complainant, [redacted], regarding his experience at Jack in
the Box.
Unfortunately, we are unable to contact
[redacted] to further discuss his concerns, as there is no phone
number provided for him. We have
sent him an e-mail requesting further contact.
We are unable to address his concerns
with restaurant management as a Jack in the Box location was not identified in
the report. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to
contact our offices. Thank you again for
your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
November 26, 2014
[redacted]
Revdex.com
5050 Murphy Canyon Rd., Ste. 150
San Diego, CA 92123
Dear [redacted]:
Thank you for contacting us regarding Revdex.com complaint ID:...
[redacted]. Prior to receiving this complaint, we had not been notified of the concerns of the complainant, [redacted] of Phoenix, AZ, regarding his experience at the Jack in the Box on 6001 W. Thomas Rd in Phoenix, AZ.
We have since followed up with the restaurant management appropriately and have sent Mr. [redacted] a gift certificate goof for any regular sized combo. At this time, Jack in the Box considers this matter closed.
If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
May
14, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding...
Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted], regarding
his experience at the Jack in the Box on [redacted].
We
have since followed up with the restaurant management appropriately regarding
his concerns. At this time, Jack in the
Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
December
11, 2014
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting...
us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of the complainant, [redacted] of Bremerton,
WA, regarding his experience at the Jack in the Box on 1467 Olney St in Port
Orchard, WA.
We
have since followed up with the restaurant management appropriately and have
sent two gift certificates to Mr. [redacted].
At this time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
EV2[redacted]
June
24, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]:
Thank
you for contacting us regarding...
Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not
been notified of the concerns of complainant [redacted] of [redacted], regarding her experience at Jack in the Box.
We
attempted to reach Ms. [redacted] by telephone on June 23 and 24 but were unsuccessful
in reaching her. We sent her an e-mail on June 23 requesting a call back but we
have not received a return call. Since a
store was not identified in the body of the complaint, we are unable to follow
up with restaurant management. At this
time, Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
Thank you for contacting us regarding Revdex.com complaint ID [redacted]. We spoke to [redacted] about her concerns regarding her visit to Jack in the Box located at [redacted] back in January of 2016. [redacted]’s claim has been submitted to our Risk Management department for further handling.
Our Risk Management department is not required to notify Guest Relations of the status or outcome of any submitted claim. I have sent notification to Risk Management about this most recent contact from [redacted] and someone from the Risk Management department will be in contact with [redacted]. There is no further action Guest Relations may take and at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August
13, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding Revdex.com complaint ID: [redacted]. We spoke with the complainant and offered him
a $15 Jack Cash card to resolve the matter, to which he accepted.
At
this time, Jack in the Box considers this matter closed. If you have any
further questions, please do not hesitate to contact our offices. Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
August
4, 2015
[redacted]
RevDex.com
5050
Murphy Canyon Rd., Ste. 150
San
Diego, CA 92123
Dear
[redacted]
Thank
you for contacting us regarding Revdex.com...
complaint ID: [redacted] Prior to receiving this complaint, we had
been notified of the refund request by the complainant, [redacted]
Our
office spoke with the complainant on January 30, 2015. At that time, she stated
that she had paid for her order with a credit card. However, we were unable to verify
the transaction with the information she provided.
Our
office called [redacted] on July 21, after receiving this complaint from your
office. She insisted several times that she had sent a letter to this office
with her receipt. We informed her that we had not received this communication.
She abruptly terminated the call at that point.
I
attempted to reach the complainant on July 28 and July 29, but was unsuccessful
in making contact with [redacted].
We would be happy to process the
complainant’s request once we are able to verify her purchase. Until then, Jack
in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Supervisor, Guest Relations
Jack in the Box
[redacted]
January
8, 2015
[redacted]
[redacted]
Dear
[redacted]:
Thank
you for contacting us regarding Revdex.com...
complaint ID: [redacted]. Prior to receiving this complaint, we had
been notified of the concerns of the complainant, [redacted] of [redacted], TX, regarding
his experience at the Jack in the Box on [redacted], TX.
We
have since followed up with management appropriately and have sent two gift
certificates to Mr. [redacted]. At this time,
Jack in the Box considers this matter closed.
If you have any further questions,
please do not hesitate to contact our offices.
Thank you again for your time.
Sincerely,
[redacted]
Senior Guest Specialist
Jack in the Box
[redacted]
November 22, 2016 [redacted] Revdex.com 5050 Murphy Canyon Rd., Ste. 150 San Diego, CA 92123
[redacted]: Thank you for contacting us regarding Revdex.com complaint ID: [redacted]. Prior to receiving this complaint, we had not...
been notified of the concerns of the complainant, [redacted] of El Cajon, CA regarding her experience at Jack in the Box. We have since followed up with the restaurant management appropriately and have sent two combo certificates to Ms. [redacted]. At this time, Jack in the Box considers this matter closed. If you have any further questions, please do not hesitate to contact our offices. Thank you again for your time. Sincerely, [redacted] Senior Guest Specialist Jack in the Box
[redacted] Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
... I was told when I was contacted by jack in the box that the problem would be fixed. I tried to do a survey today and could not get past the third page. I tried to call the survey number and was unable to do the survey on the phone. I did NOT refuse coupons. Jack in the box does NOT follow thru with what they say.