Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[The company has not been transparent with me, they refuse to offer a free copy of the original recording of the first attempt to cancel my subscription.  They are forcing me to subpoena the recording because they are hiding the TRUTH of what transpired.  I did say I would call back, only after REPEATED REQUESTS to cancel my subscription.  I feel that as a customer in good standing for 9 years should be able to say "cancel my subscription" and the request should be honored, not IGNORED, as the SiriusXM representative proceeded to do after I repeatedly told him I lost my job and no longer could afford any and all subscriptions.  This is a consumer rights issue that needs to be addressed right here and right now, not when SiriusXM feels it is appropriate.  My account was fraudulently debited and I, as an unemployed consumer, feel my rights are being violated and I am now considering a class action suit, concerning these unfair business practices which allow these large companies to skirt the law.  They are refusing my request for the second transcript, even though they have a web portal for customer service that has buttons, one of which is supposed to send copy of transcript to my e-mail.  No such transcript was sent.  If they have a button, which is supposed to give the customer peace of mind on what conversation took place, why doesn't it work?  What is it there for?Sirius tried to bribe me with free subscription, free radio, which I declined.What are consumer protection laws for, if large corporations don't abide by them? SiriusXM has a long way to go on customer service.  I recall a company named [redacted] who had to change their name to [redacted]. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
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[redacted] [redacted]   [redacted]   Hello Mediator,     Thank you for contacting SiriusXM on [redacted] behalf.  We...

regret that her recent experience led to a complaint with your agency.  After researching, it was found that [redacted] complaint is regarding being contacted for solicitation purposes.    We have updated our records with [redacted] request not to contact her with solicitations.  We would like to advise her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to 5 business days to completely update all of our systems.  During that time, it is possible that she may receive a few more calls due to campaigns still in progress.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely, Jo-Ann M[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]s behalf.  We regret...

that his recent experience led to a complaint with your agency.  After researching [redacted]s account, it was found that his complaint was in regards to the transferability of the Lifetime Subscription associated with his previous vehicle (2015 Ford F-Series); which has been deactivated after SiriusXM received a change of ownership record from an automotive dealership for that vehicle.   On January *, 2016, [redacted] transferred his Lifetime Subscription for his Radio ID ending in [redacted] to Radio ID ending in [redacted] (2015 Ford F-Series).  On May **, 2017, the Lifetime Subscription associated with her 2015 Ford was deactivated after SiriusXM received a change of ownership record from an automotive dealership for that vehicle.  The change of ownership process, which resulted in the deactivation of his Lifetime Subscription, was designed to stop the continuation of any subscription charges associated with vehicles that have been traded in to automotive dealers.         A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint.  We reviewed the terms and conditions for the Lifetime Subscription he purchased in 2007.  We explained that Lifetime Subscriptions first associated with, or subsequently transferred to, a Receiver installed by an automaker or an automotive dealer in a vehicle are nontransferable, except in the event the original receiver associated with the Lifetime Subscription is stolen, accidently damaged or is defective.  For each permitted transfer of a subscription, a transfer fee will be charged.  A one-time out of policy transfer was permitted, reinstating the Lifetime Subscription to his Radio ID ending in [redacted] (2016 Ford) with a $75.00 fee.  We informed [redacted] that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in [redacted].  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never authorized any payment beyond the initial charge.  Of course my credit card was on fumed,  I had to pay for the initial charge.  I was never notified of a charge to my card by email ore phone,  I Jay saw charges piling up on my credit card.  Credit card fraud.  They are taking advantage of people by luring then in with a great initial offer and then they proceed to bill people at a much higher rate without notifying them. I reject their explanation whole heartedly. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]   [redacted]
 
[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf.  We regret...

that her recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that her complaint is regarding a check payment she states was made on her account, but not applied.   On April **, 2017, [redacted] contacted our Listener Care Department and placed a 1 year promotional subscription on Radio Id ending in [redacted] generating an invoice of $114.74.  [redacted] sent us a check which did not contain her account number or name.  The check in the amount of $114.74 with the name Jack W K[redacted] was placed in our unapplied payments. On June *, 2017 we located check and placed the credit of $114.74 on her account. A member of our Corporate Solutions Team reached out to [redacted] to discuss her concerns.  We were unable to speak with [redacted] the call was disconnected; she phoned back in and requested to not be contacted.   On June **, 2017 [redacted] contacted our Listener Care Department and placed a 1 year promotional subscription on her Radio ending in [redacted] and the check amount of $114.74 was applied as payment. On June **, 2017 the credit of $38.48 that was on her account was refunded back by check which she should receive in 7 to 10 business days.  We would like to advise her that we have updated her account with her Do Not Contact request, to include mail and phone as well and that customers will still receive important service messages via phone, mail. While we make every effort to honor [redacted] request as soon as possible, please allow up to 30 days for mail requests to completely update in all of our systems. Also, Do Not Mail requests expire 3 years from the date of request. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted] Sincerely, Jo-Ann M[redacted]Sirius XM Corporate Solutions Team###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Was contacted on 2/**/18 by [redacted] from Sirius XM.  She was very nice and helped to...

resolve this issue.  She called on 2/**/18 and had me try our car radio to ensure to was working (now on our lifetime plan).  She sent me an email with a response and also a copy of the contract-which I did not have before.  Wish I had her phone number to resolve this issue before trying to deal with a foreign call center that did not have the authority to resolve this issue.  Sirius XM has great employees and [redacted] was outstanding! Thank you Revdex.com for all your great help! 
Sincerely,
[redacted]

[redacted]
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[redacted] [redacted]
[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We...

regret that his recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding the outstanding balance resulted from the automatic renewal of his subscription per the terms and conditions in the SiriusXM Customer Agreement.  Subscriptions automatically renew until the subscriber calls us to cancel.   On July **, 2016, [redacted] 6 month subscription automatically renewed charging the credit card on file $103.34.  On July **, 2016, he called us to cancel the subscription associated with Radio ID ending in [redacted]; however, in lieu of cancelation, he accepted a 6-month promotional rate subscription and was issued a refund for $72.50.  An email was sent to the address on file confirming the transaction; which also included automatic renewal information.  Promotional rate subscriptions are intended for one time use and automatically renew to full price subscriptions.  On January **, 2017, at the end of his promotional rate term, his subscription automatically renewed to a full price package which bills on a monthly term, for a prorated amount of $9.99 for the service period from January **, 2017 to February *, 2017.  However, we were unable to charge the credit card on file.  On February *, 2017, his subscription again renewed for the service period from February *, 2017 to March *, 2017, leaving an owing balance of $28.20.  We were unable to locate any prior request to cancel this subscription.   A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We reviewed the automatic renewal policy and cancelled his subscription on his Radio ID ending in [redacted].  Cancelation confirmation number [redacted].  In addition, as a courtesy, we waived the outstanding balance.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.         Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent...

experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint related to a misunderstanding regarding a promotional subscription he was offered.   On June **, 2017, [redacted] purchased an All Access 6-month promotional rate subscription and made a onetime credit card payment for the $56.94 balance.  An email was sent confirming the transaction completed.  On July **, 2017, [redacted] contacted Customer Care stating he did not authorize the charge, he was advised at that time that he would not be able to sign up for service if he did not agree to our Customer Agreement.  On August *, 2017, a refund of $11.29 was requested and issued on August *, 2017.   A member of our Corporate Solutions Team reached out to [redacted] to further discus his complaint.  We reviewed the promotional rate offers and explained that we offer the Select package for 6 months at $30.00 and our All Access package; which he purchased was $50.00 for 6-months.  We explained the differences in the packages; which [redacted] stated he does not use the additional services that come with the All Access and would not have purchased this.  We also discussed with [redacted] that the promotional rate subscriptions also include additional fees and taxes; which is also stated at the bottom of the offer he received.  We apologized for the misunderstanding and informed him that the total cost of the Select 6-month promotional rate subscription with fees and taxes and as a gesture of good will, we offered to provide him with an additional refund of $22.89 for the difference; which he accepted.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.        Sincerely,   Geraldine R[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
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[redacted]
[redacted]
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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that...

his recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint regarding his recent subscription purchase resulted from a misunderstanding regarding the channel lineup and services included in the promotional subscription offer he purchased.  [redacted]’s 2015 Hyundai Genesis purchase provided him with an All Access trial subscription which included internet radio; however, the promotional Select subscription he purchased does not include internet radio and has a reduced channel lineup when compared to the All Access subscription.     On August **, 2017, [redacted] purchased a 1 year Select subscription at a promotional rate which would take affect once his trial subscription ended on September *, 2017.  On September *, 2017, [redacted] contacted us to ask why he could not access the online listening and the agent explained that online listening is included with the All Access subscription and not the Select subscription he was currently on.  The agent offered to upgrade his subscription to the All Access package; however, he declined the offer.   A member of our Corporate Solutions Team reached out to [redacted] via phone to discuss his concerns.  We apologized for any misunderstanding and offered to upgrade his subscription to the All Access package; at no extra cost; which [redacted] accepted.  We advised [redacted] that his subscription will automatically renew on September **, 2018 at our then current rate.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted] Sincerely,   Jo-Ann M[redacted] Sirius XM Corporate Solutions Team [redacted]

[redacted]
 
[redacted]
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[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]...

behalf.  We regret that her recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that her complaint is regarding the transferability of her Lifetime Subscription.  Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased, the transferability of a Lifetime Subscription depends on whether it is associated with a home. Portable, or dock and play receiver, or whether it is associated with a receiver installed by an automaker or automotive dealer.   A member of our Customer Solutions Team spoke to [redacted] to further discuss her complaint.  [redacted] stated that the radio gave out in her vehicle and she paid to have the tuner replaced and was advised that her Lifetime Subscription could be transferred; however, upon calling back once the tuner was replaced, she was then advised that the Lifetime subscription was non transferable.  We informed [redacted] that if she could provide us with documentation showing the tuner was replaced by the dealer and is currently in the same vehicle, we would transfer her Lifetime subscription as a onetime courtesy.  We advised her that there will be a $75.00 transfer fee.  [redacted] agreed to provide us with the documentation; however, to date it has not been received.  We remain interested in working with [redacted] and wait for the requested documentation to complete the transfer.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.       Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

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[redacted]   [redacted] [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his...

recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint is regarding the automatic renewal of his subscription.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.  We were unable to locate any prior request to cancel his subscription.   On March **, 2016, [redacted] purchased a 6-month promotional rate subscription placing his credit card on file for future renewals.  An email was sent on this date confirming the transaction; which included automatic renewal information.  On September **, 2016, at the end of his promotional rate term, his subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card $19.12.  We show no request for cancelation and his subscription continued to renew on a monthly term.  On January **, 2017, [redacted] called us to cancel his subscription.  At that time he was provided with a credit of $65.38 for the previous 4 monthly charges and provided with another 6-month promotional rate subscription.  A refund of $40.67 was issued back to his credit card on January **, 2017.   A member of our Corporate Solutions Team spoke with [redacted] to further discuss his complaint.  We reviewed the terms and conditions of our automatic renewal policy and explained that we showed no request to cancel his subscription until January **, 2017.  We explained that he was provided with a 6-month promotional rate subscription and a refund of $40.67 and advised him that we will not be providing him with another 6 months at no cost.  [redacted] insisted that he called us several times to cancel; however he would just receive a runaround and he requested for a full refund of the credit that he was provided.  As a onetime courtesy, we refunded an additional $29.57.  A Future Deactivation Date was set for July *, 2017 to prevent the automatic renewal of his subscription.   Should [redacted] have any further questions or concerns, we ask that he contact us utilizing out contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that her recent experience led...

to a complaint with your agency.  After researching [redacted]’s account, it was found that her complaint is in regards to a trail subscription she was provided along with the transferability of her promotional rate subscription from her old vehicle to her new vehicle.  Due to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscriptions paid in advance towards subscription costs on the new vehicle.    On February **, 2016, [redacted] called to transfer the remaining promotional rate subscription from her Radio ID ending in [redacted] (2011 Cruze) to the Radio ID ending [redacted] (2015 Malibu); as the Cruze was sold.  The Radio ID ending in [redacted] was cancelled, resulting in a credit balance of $89.96 for services paid in advance.  [redacted] was then advised that Radio ID [redacted] was currently activated on a trial subscription.  As we were not yet notified by the dealer, the current trial subscription was on a 24 month trial for the dealership; which was the reason her trial was cancelled and she lost service.  On May **, 2016, [redacted] was provided with an All Access annual; subscription at no cost, as she was advised by a previous agent that her trial service would be valid until April 2017. A member of our Corporate Solutions Team reached out to [redacted] to further discuss her concerns.  [redacted] stated that her issue was previously resolved, but she could not understand why her previous service could not have been added to the trial.  We explained both the agent and system limitations, based on what she had requested.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information listed below.  SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.  If you’d like to contact us regarding this matter, please use the information listed below. [redacted] Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They seem to be concerned in money more than a relationship with clients. They turned off my service during my complaint and weeks after they received my payment for continued service after the trial given to new car buyers. Their tactics always have an endgame of higher rates than what you agreed upon or expect in the future. They offered me no further deals or coupons or something that would heal the wounds of that phone call which contained massive rudeness and unprofessionalism. I respesct myself, why is it hard for XM to understand that? Your company tried to talk me out of more money after offering me a deal to save money! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
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[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that...

his recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint is regarding maintaining the same programming provided to his previous vehicle.  Channel availability varies by package type for devices on our “Sirius” versus “XM” platforms.   A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We explained the terms and conditions in the Customer Agreement at the time of purchase.  Lifetime Subscriptions first associated with, or subsequently transferred to, a Receiver installed by an automaker or an automotive dealer in a vehicle, are non-transferable, except in the event the original Receiver associated with the Lifetime Subscription is stolen, accidentally damaged or is defective.  A Lifetime Subscription associated with a home, portable, or dock & play Receiver is transferable from one such Receiver to another, up to a maximum of three (3) times.  For each permitted transfer of a subscription, a $75.00 transfer fee will be charged.  There are different platforms based on the technology his satellite radio was built upon (Sirius, XM or SiriusXM) that determines which subscription packages his device can receive.  Channel availability varies by package type for devices on our “Sirius” versus “XM” platforms.  [redacted] purchased a Select Lifetime Subscription for a receiver with a “Sirius” platform and this subscription was transferred to a receiver with an “XM” platform.  “Sirius” and “XM” Select level packages differ in terms of the included premium programming and channel availability.  As a courtesy, we upgraded his subscription to include the premium channels that were available on his previous radio, at no additional cost.  We also discussed [redacted] concern regarding a supervisor stating that the agent he spoke with would have his pay deducted if he waived the transfer fee.  We informed [redacted] that this will be looked into internally as SiriusXM does not treat their employees unfairly.  Should [redacted] have any further questions or concerns, we ask he contact our Corporate Solutions Team utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I would like to add that the additional "book" written by Sirius is bogus.  However, I do not wish to go around and around with them as they seem to be pulling account numbers and services out of their hat.  I said my computer crashed in 2013....not that I don't keep records none of which agree with your lengthily response.  Nonetheless, I will not have to deal with Sirius again until next February when the $150.00 credit is applied for 2019.
Sincerely,
[redacted]

[redacted]
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[redacted]
[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that his experience led to a...

complaint with your agency.  After researching [redacted]’s account, it was found that his complaint is in regards to the application of his payment and a $24.00 fee it cost to fax the documents requested for his payment; which was not posted at that time.   A member of our Corporate Solutions Team spoke with [redacted] and reviewed his concerns with him.  We received money order [redacted] on March **, 2016, however, there was no account number attached.  The check was returned to [redacted]; which he received.  We informed him that we will provide him with a refund of $24.00; which was issued on May **, 2016 via check [redacted].  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.[redacted]   Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

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* Hello Mediator,   Thank you for contacting SiriusXM on [redacted] [redacted]’s behalf.  We...

regret that her recent experience led to a complaint with your agency.  After review, it was found that her complaint regarding subscription charged for a radio she did not use and an early termination fee when attempting to cancel the subscription, resulted from a misunderstanding regarding the minimum subscription required in return for the discounted radio she accepted.  In addition, radios are shipped pre-activated upon fulfillment.   On October **, 2017, [redacted] accepted a discounted offer for an Onyx EZ radio with home kit.  Radio [redacted] was pre-activated on a monthly subscription; which continued to automatically renew per the terms and conditions in the Customer Agreement.   A member of the Corporate Solutions team spoke with [redacted] and explained that radios are shipped pre-activated and that an early termination fee applied whenever a customer receives discounted pricing on the purchase of a radio and does not maintain the minimum required subscription.  We processed his cancelation request and issued a refund for $69.96, as a courtesy, since [redacted] stated she was not aware this subscription was active.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The reason their numbers do not add up is because they do not disclose that the Music Royalty Fee is also taxed. Since the Music Royalty Fee is being taxed it is probably because the state considers it to be part of the cost of service. Therefore Sirius is being disingenuous when it separates it out as a separate fee. Next thing you know they will be instituting fuel surcharges for the cost of launching their satellites or maybe I shouldn't give them any ideas. This all stems for a lack of disclosure by the agents, who in all fairness probably are not trained to explain the complex nature of their service's billing practices. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]