Barb's Dog Grooming

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf. We regret that...

her experience led to a complaint with your agency.  After researching, it was found that her complaint is in regards to her son being contacted by telephone for solicitation purposes.   If you are a current or past SiriusXM subscriber; or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM.  [redacted] has been added to our Do Not Call list.    We have updated our records with [redacted] request to no longer contact telephone number ###-###-####.  We would like to advise her that while we will make every effort to remove the telephone from our lists as soon as possible, it can take up to 5 business days to completely update all of our systems.  During that time it is possible that her son may receive a few more calls due to campaigns still in progress.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response Sirius gave to you does not align with the response they provided me. I also have not received the January refund I was told I would receive when I last spoke to someone at Sirius on the day I filed to complaint to the Revdex.com. I have attached my credit card statement as proof. The whole experience has made me feel as though the business practices are not entirely ethical in that what a customer is told on a phone call with them and which is supposedly recorded is not accurate and is only said to appease the customer immediately, but will not be followed through.  I would very much like for Sirius to follow through with their word, as I do enjoy the radio stations, but am extremely dissatisfied with the customer service.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]   Re: Revdex.com Complaint [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that her recent experience led to a...

compliant with your agency.  After researching [redacted] account, it was found that her complaint is regarding charges to her credit card following the automatic renewal of her subscription.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.   On January **, 2015, [redacted] purchased an All Access 6-month promotional rate subscription.  On July **, 2015, at the end of the promotional rate term, her subscription renewed to a full price package which bills on a quarterly term, charging the credit card on file.  Her subscription continued to renew on a quarterly basis charging the credit card on file.  On November **, 2016, [redacted] called us to cancel her subscription and a refund of $68.31 was issued for the last charge on October **, 2016.   A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint.  [redacted] stated that she sold the vehicle that the radio was installed in back in 2015.  We asked [redacted] if she could provide us with documentation showing she sold the vehicle in 2015; which she advised us she would fax in.  To date we have received no fax and our attempts to further contact her have been unsuccessful.  We remain willing to work with [redacted] and wait for her to fax the documentation needed.  Should [redacted] have any further questions or concerns, we ask he contact our Corporate Solutions Team utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.               Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that his recent...

experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint is already being handled by SiriusXM via the process to support the Consumer Resolution Program (Restitution).  The Consumer Resolution Program was launched as a result of the multi-state settlement agreement.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.[redacted]Sincerely,[redacted]

[redacted]
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[redacted]
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[redacted] [redacted]
[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that his...

experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint is in regards to the transferability of his subscription from his old vehicle to his new vehicle.  Due to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscription paid in advance towards costs on the new vehicle. On April *, 2016, [redacted] called to transfer the remaining rate subscription from his radio ID ending in [redacted] ([redacted]) to the radio ID ending in [redacted] ([redacted]); as the Ridgeline was sold.  The radio ID ending in [redacted] was cancelled, resulting in a credit balance of $150.59.  [redacted] Tacoma purchase provided him with a 3 month trial subscription and as we were unable to transfer the remaining term from his Ridgeline, a new subscription was purchased for an annual term.  On June **, 2016, at the end of his trial subscription, a new annual term began for a total of $165.68, leaving an owing balance of $39.22 after the $150.59 credit was used.  On August *, 2016, a late fee was added, bringing the balance to $44.22.  When payment was not received, his subscription went inactive for nonpayment, leaving a credit of $121.98 for unused service.  On August *, 2016, his account was removed from non pay, leaving a balance of $45.70.  On September **, 2016, his account again went into non pay and a late fee was added, leaving a credit of $92.86.  On September **, 2016, his account was removed from non pay and his subscription was restored to active service, leaving a balance of $52.19. A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We explained both the agent and system limitations, based on what he requested.  As a good will gesture, we credited his account to reflect a $0 balance.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     Sincerely, Geraldine R[redacted]Sirius XM Corporate Solutions Team###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The original contract was for a factory sattelite capable radio in a leased car. It was not an after market radio. The contract with Sirius was made via a car phone on the way to work with a Sirius sales rep. It was explained to us that the membership could be transferred to another car that had a sattelite capable radio. Why would anyone purchase a lifetime membership on a factory radio in a leased vehicle. For Sirius to make the statement that it's only on the radio is absurd. I settled with Sirius by splitting a transfer fee and paying $39.00 dollars. I'm 70 years old and this will most likely be my last car and transfer. However, I would still like this kept on record because I'm certain there were other people told the same story.The person from Sirius customer relations was very helpful in getting this transfer resolved. I think the $39.00 transfer fee was a reasonable amount. I also appreciate the help of the Revdex.com in resolving this matter.Regards,[redacted] radio in a lease car. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]   Hello Mediator,   
[redacted] states that her complaint has not been resolved by SiriusXM as she states a payment for a full year of service was provided by her and her service was disconnected.  [redacted] requested that we correspond with her in written form via the Revdex.com.   Upon review of [redacted]’ account, it was determined that her semi- annual subscription associated with Radio ID ending in [redacted] (home) automatically renewed on June **, 2017 and an invoice was sent for $82.51.  On August *, 2017, we received a check payment for $30.00, leaving a balance of $52.51.  On August *, 2017 a $5.00 later fee was added and an invoice was sent for $59.58.  On August **, 2017, Radio ID ending in [redacted] (Chevrolet Sonic) automatically renewed on August **, 2017 for a total of $233.85 and an invoice was sent for the $295.57 balance.  On August **, 2017 a credit card payment was applied for $30.00, leaving a balance of $265.57.  On September **, 2017, when no further payment was received, her subscriptions went inactive for nonpayment, leaving a balance of $11.59 for her home unit and $48.39 balance for her vehicle.  On September **, 2017, via our Online Account Centre, a credit card payment of $11.59 was applied to her account, her two subscriptions were reactivated and an invoice was sent for $260.41 for the service period of September **, 2017 to December **, 2017 on her home radio and from September **, 2017 to August **, 2018 in her vehicle.  On September **, 2017, [redacted] contacted us requesting for both subscriptions to be changed to a monthly term; which we processed and an invoice of $35.83 was sent.  On September **, 2017 a credit card payment of $5.90 was applied to her account and on October *, 2017, [redacted] made a payment for the remaining $28.93 via our online account center.   As we have been unsuccessful in continuing a conversation with [redacted], we ask that she provide us with a copy of her credit card statement showing the $100.00 payment so we can investigate into it further.  Since August *, 2017, we are showing five separate payments being made for a total of $106.45 towards both receivers.  As a gesture of good will, we have reactivated both her radios on a one year promotional rate subscription, for the period of October *, 2017 to October *, 2018 at no additional charge; however, a refresh signal will be required to re-establish connection.  We ask that [redacted] contact us via phone or email should she have any additions questions or concerns.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
[redacted]
 
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s...

behalf.  We regret that her recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that her complaint regarding charges to her credit card resulted from the automatic renewal of her subscription, combined with her call disconnecting before her cancellation request could be completed.          On January **, 2016, [redacted]f called to cancel her subscription; however her call was disconnected before she could be transferred to the correct department.  As a result, her subscription remained active.  On November **, 2017 the subscription automatically renewed and the credit card on file was charged $218.55.  On December **, 2017, [redacted] requested that her subscription be cancelled, which we immediately processed and a refund was requested.  On January *, 2018, the refund of $200.59 was issued to the credit card on file.        A member of our Corporate Solutions team reached out to [redacted] to discuss her concerns.  We apologized for any inconvenience this experience may have caused her as we show no documentation for cancelation prior to January 2016.  We reviewed the automatic renewal policy, confirmed her subscription cancellation and the resulting refund.  We informed her that we have requested a refund for the remaining $17.96; which was issued on January *, 2018.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

[redacted]
 
[redacted]   [redacted]   Hello Mediator,     Thank you for contacting SiriusXM on [redacted]...

[redacted] behalf.  We regret that his experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding receiving the free trial subscription that came with the purchase of his 2011 Chevrolet Tahoe generated in error a balance owing on his account.   On July *, 2016, [redacted] contacted SiriusXM via phone to purchase a subscription for his Radio ID ending in [redacted] however: he did not purchase a subscription when he was told he had a balance owing $41.96.   A member of our Corporate Solutions team reached out to [redacted] to address his concerns.  We removed the balance of $41.96 that was generated in error.  As a gesture of good will we provided a 2 month trial that will deactivate September *, 2016.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]  Sincerely,   Jo-Ann M[redacted] SiriusXM Corporate Solutions Team ###-###-#### ([redacted])

[redacted]
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[redacted]
[redacted]
[redacted]
[redacted]
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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret...

that his recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint regarding being contacted by a collection agency resulted from the automatic renewal of his subscription per the terms and conditions in the SiriusXM Customer Agreement.  Invoice payment does not prevent the automatic renewal of subscriptions.    On February **, 2017. [redacted] called us requesting to cancel his subscription associated with Radio ID ending in [redacted].  In lieu of cancelation, he accepted a 5-month promotional rate subscription and at his request, his credit card was removed off file and his payment type changed to invoice.  On February **, 2017, an email was sent confirming the transactions on his account; which also included automatic renewal information.  On July **, 2017, at the end of the promotional rate term, his subscription automatically renewed to a full price package; which bills on a monthly term and an invoice was sent for the prorated amount of $16.60.  On August **, 2017, his subscription again automatically renewed and an invoice was sent for $38.22 as no previous payment was received.  On September **, 2017, his subscription again renewed and an invoice was sent for $ 59.84.  On October **, 2017, when no payment was received, his subscription went inactive for nonpayment, leaving a balance of $55.43 for used service.  A late fee was added, bringing the balance to $60.78 and the account was referred to collections on November *, 2017.  On December **, 2017, we received notice from CCA Collections that they received a payment in the amount of $60.78.           A member of our Corporate Solutions Team spoke with [redacted] and explained our terms of renewal.  We informed him that as a courtesy, we will issue a refund of $60.78; which will be issued via check.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.       SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely, Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

[redacted]
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[redacted]
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[redacted]   Hello Mediator,   Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her...

recent experience led to a complaint with your agency.  Our research reveals that the charges that [redacted] disputes were processed by [redacted] herself, via our online account center (our “OAC”).    [redacted] registered her credentials to manage her account in our online account center.  Once the account is registered, only the person with the customer’s username and password can access the account in the OAC.  She purchased a 1 year Mostly Music subscription on July **, 2010 for radio ID [redacted], via our OAC and updated her account with the credit card ending in [redacted].  At that time, a credit card payment of $153.22 was applied.  On July **, 2011, her annual subscription renewed, per the terms and conditions in our Customer Agreement, charging the credit card on file $132.83.  On July **, 2014, [redacted] called us to request cancelation of this subscription; which we processed and issued a refund of $6.43.  On April *, 2015, service on this radio was reactivated via our OAC on a 5 month promotional rate subscription and the account was updated with the credit card ending in [redacted].  On September *, 2015, at the end of the promotional term, her subscription automatically renewed to a full price package which bills on a monthly term, charging the credit card on file.  Her monthly subscription continued to renew until August **, 2016, when we received a call to cancel the subscription; which we processed immediately, providing a refund of $11.16 for unused service from the period of August **, 2016 to September *, 2016; which was issued on August **, 2016.   A member of our Corporate Solutions team spoke with [redacted] to further discuss her concerns.  We explained that the subscription on radio ID [redacted] was activated on our OAC in April 2015 and we show no request for a cancelation of this subscription until August 2016.  We explained that as we show no request for cancelation, we could provide her with the last 3 months of service paid; which totaled $54.63.  As a further gesture of good will, we also offered to provide her with 6 months of service on her current monthly subscription on radio ID [redacted]; which she also activated herself via our OAC on April *, 2015 with the credit card ending in [redacted].  [redacted] accepted our offer and we refunded an additional $43.37; which was issued on August **, 2016, as this amount combined with the $11.16 previously refunded reflects the total charge of $54.63.  On August **, 2016, [redacted] called us stating she will not accept our offer as we did not do what was promised because she only received a credit of $43.47.  Again we reiterated that she was previously refunded the other $11.16 for a total of $54.63.  We believe that we have made an appropriate offer to [redacted], addressed her concerns and at this time we consider the complaint resolved.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.    [redacted]     Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]
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[redacted]
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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that...

her recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that her complaint regarding her recent subscription purchase resulted from a misunderstanding regarding the services included in the promotional subscription offer she purchased. [redacted]’s 2017 Nissan Murano purchase provided her with an All Access trial subscription which included data services; however, the promotional Select subscription she purchased does not include data services.   A member of our Corporate Solutions team reached out to [redacted] via phone to further discuss her concerns.  [redacted] advised us that she was unaware that she would lose her traffic and travel features.  We apologized for any misunderstanding and offered to provide her with an annual Traffic/Travel link subscription at no additional cost; which she accepted.  [redacted] was advised this her subscriptions will automatically renew on August *, 2018, at our then current rate and an invoice will be sent. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option 3)

[redacted]
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[redacted]
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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that...

his recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint regarding being charged for a subscription on a vehicle he no longer owns resulted from the automatic renewal of his subscription.  Per the terms and conditions in the Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel.    A member of our Corporate Solutions team reached out to [redacted] to further discuss his complaint.  [redacted] indicated that he traded this vehicle and that the Radio ID ending in [redacted] should have been cancelled.  We show no request for cancelation of this subscription prior to October *, 2017; when his subscription was cancelled and he was provided with a refund of $24.01 for his most recent renewal on October *, 2017.  As a gesture of good will, we requested an additional refund in the amount of $48.02 back to the credit card on file.  Should [redacted] have further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.  
[redacted]
  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I explained to the rep that contacted me that their representative told me that they would not charge my card because it would be expired by the time it was due to be charged.  Because they had not charged that card as a normal renewal process, i.e., every 3 months.  They still charged the card and she admitted that she understands why I would be mad.  I explained that I am not trying to get something for free.  I even said that I would be fine if they kept the $100 for a typically year service that I pay because I did use their services for that one year.  I had her look at my account and she admittted I have never had a renewal charge on my account...ever!  I have only purchased their service on a year by year or 2 years at a time for an amount close to $100 a year.  THat is the "value" that I put on their service and would not pay more.  She continued to tell me that she understands why I am upset and said she cant help me anymore because her company will not let her.  I originally was willing to take their service for the value that I placed on it instead of a refund.  However, the fact that they are unwilling to do anything disgusts me even more.  They are losing a customer and anyone in my family and anyone else that I can speak to.  The bottom line is they charged my credit card for the first payment and it was an expired card.  It wasn't charged prior to that every 3 months.  I was told they would not charge it and they did anyway.  It is bad business practices and they should be ashamed of themselves on how they are treating me.  I asked her what would Disney do here?  She said, she didn't know.  That's the easy answer for a company that doesn't take care of their customers.  Because they know what the right thing to do is in this case and she even said so.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] [redacted] [redacted]   THERE WERE NO OPTIONS FOR ME TO INFORM YOU THAT MY COMPLAINTS WAS RESOLVED.  THANK YOU.

April **, 2016 [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf.  We regret that her experience led to a...

complaint with your agency.  After researching [redacted] account, it was found that her complaint regarding the invoice she received resulted from the automatic renewal of her subscription per the terms and conditions in our Customer Agreement.  Subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel.  In addition, the promotional rate subscription she has been provided is intended for one-time use and automatically renew at current rates. On March 2*, 2015, [redacted] purchased a promotional rate All Access annual subscription.  A confirmation email was sent to [redacted] on March **, 2015 detailing the terms of the renewal and advising her of the upcoming credit card charges.  On March **, 2016, at the end of the promotional term, her subscription automatically renewed to a full price package on an annual term, and an invoice was sent for $275.22. A member of our Corporate Solutions Team reached out to [redacted] regarding her concerns.  At her request, we corresponded via email.  We explained that subscriptions renew at current rates and informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal at current rates.  As a gesture of good will, we offered to provide [redacted] with another All Access annual subscription at a promotional rate; which she accepted.  [redacted] was advised that this subscription will renew on April *, 2016 at our then current price.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)