Barb's Dog Grooming

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that...

his recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint regarding his radios’ inability to receive his complimentary trial services was due to his devices did not receiving the updated activation signal.    A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint.  As a gesture of good will, we informed [redacted] that we would provide him with his trial subscriptions.  Upon reactivating his 3-month trial on his 2015 Mercedes Benz and his 2012 Porsche a refresh signal was sent and he confirmed that both receivers were working.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.       SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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* Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret...

that his recent experience led to a complaint with your agency and have researched his account.  [redacted]’s complaint regarding the transfer of his Lifetime Subscription to his new vehicle resulted from the Customer Agreement terms and conditions which state that Lifetime subscriptions for receivers installed in vehicles are non-transferable and non-refundable.    A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns.  When a Lifetime subscription is purchased for a vehicle, the subscription is non-transferable and non-refundable.  For permitted transfers of a Lifetime Subscription the transfer fee is currently $75.00.  We apologized for any inconvenience this caused him and we reactivated the Lifetime Subscription to his new Radio ID ending in [redacted] (2016 Ford F-Series), waiving the $75.00 fee.  We informed [redacted] that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in [redacted].  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

June **, 2015 The Revdex.com Serving Metropolitan New YorkMediator[redacted] Re: Complaint# [redacted], [redacted] Hello Mediator,   Thank you for contacting Sirius XM on [redacted]’s behalf.  [redacted]’s complaint...

is in regards to a cancellation request that was not honored as he informed that he did not stay on the line to continue the cancellation.  He is very upset and wants to speak with someone to address these concerns.A member of our Corporate Customer Relations team reached out to [redacted] and advised him of our cancellation process.  He requested to have the call pulled as he feels that he waited on the line in order to cancel his subscription.  We did review the call and found that [redacted] requested to speak with a manager and then stated he would call back tomorrow to have a manager cancel his subscription. As there were no other notes until June **, 2015 the service continued to renew per the Terms and Conditions.   Should [redacted] request a transcript of notes a subpoena would need to be provided.  SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.    Our customer has been provided contactinformation if any additional support is needed.  If you’d like to contact us regarding this matter, please use the information listed below.  SIRIUSXM Radio Inc. To: Cary H. S[redacted] Attention: Customer Care [redacted]  [redacted]     Sincerely,  CharleneG[redacted]SiriusXM Corporate Customer Relations Team###-###-####(Option 3)

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that...

his recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding his credit card being automatically charged resulted from the automatic renewal of his subscription, per the terms and conditions in the SiriusXM Customer Agreement, along with [redacted] leaving his credit card information on file for future charges when he purchased a promotional rate subscription and completed a payment himself in our Online Account Center.   On July **, 2015, [redacted] visited our website, [redacted] and activated a 6-month promotional rate subscription via our Online Account Center (our “OAC”) making a payment for $28.46, leaving his credit card on file for future charges.  An email was sent confirming his transaction; which also included automatic renewal information.  On January **, 2016, at the end of the promotional rate term, his subscription automatically renewed to a full price package; which bills on a monthly subscription, charging the credit card on file $17.07 on this date and again in February **, 2016.  On February **, 2016, [redacted] contacted us requesting to cancel his subscription.  In lieu of cancelation, he accepted an All Access 6-month promotional rate subscription and his credit card was charged $40.46.  An email was sent confirming his transaction; which included automatic renewal information.  On August **, 2016, at the end of the promotional rate term, his subscription renewed to a full price package; which bills on a quarterly subscription charging his credit card in file $67.55.  On November **, 2016, his quarterly subscription again renewed, charging the credit card on file $68.31.  On December **, 2016, [redacted] called us requesting to cancel his subscription; which we processed immediately and a refund of $46.78 was issued for unused service.   A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We attempted to review his account and explain the charges; however, [redacted] stated that if we were not going to provide a full refund the Revdex.com would deal with this issue and disconnected the call.  We would like to advise him that upon the purchase of his Select 6-month promotional rate subscription on January **, 2015, he would have been required to read the terms and conditions in order to complete the purchase he made himself online.  As well a confirmation email was sent to [redacted] following this transaction and another email was sent on February **, 2016, when he accepted another promotional rate subscription in lieu of cancelling.  [redacted] was issued a refund of $46.78 for unused service and no further refunds will be issued and his subscriptions automatically renewed per the terms and conditions in the SiriusXM Customer Agreement.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

May *, 2016 [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his recent...

experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding his cancelation experience and charges to his credit card resulted from his call disconnecting prior to the agent completing his cancelation request. On April *, 2015, [redacted] purchased a 1-year annual subscription at a promotional rate.  On April *, 2016, the subscription automatically renewed at our then current rates; however, we were unable to charge the credit card on file.  On April **, 2016, [redacted] called us to cancel the subscription; however, it appears that the call was disconnected prior to completing his cancelation request, causing the subscription to remain active.  On April **, 2016, a credit card payment of $204.88 was applied to the account.  On April **, 2016, [redacted] called us to cancel his subscription; which we completed immediately and a refund of $189.72 was issued for unused service.    A member of our Corporate Solutions Team reached out to [redacted] to further discuss his concerns.  We confirmed that his subscription was cancelled and informed him that we have refunded an addition $15.16, as this amount combined with the $189.72 previously refunded reflects the total charge of $204.88 from April **, 2019.  During the cancelation process, subscribers may be presented with special offers inviting them to remain a SiriusXM subscriber.  We apologize if [redacted] was left with a negative impression of our cancellation experience.  Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

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[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret...

that his recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint is regarding a request for a promotional rate subscription.       On July *, 2016, [redacted] All Access 6-month promotional rate subscription renewed per the terms and conditions in our Customer Agreement.    A member of our Corporate Solutions team reached out to [redacted] to further discuss his concerns.  We explained that promotional rates only apply during the initial term and they renew at the non-promotional rates in effect at the time of each renewal.  As a courtesy, we honored his request for a consecutive promotion.  We provided him with a 6-month All Access promotional rate subscription for the service period of August **, 2016 to February **, 2017 for $56.94.  We informed him that there was a previous balance of $30.43 for used service from his July *, 2016 renewal, bringing his balance to $87.37.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing the information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

February **, 2016 *
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[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his...

recent experience led to a complaint with your agency.  After researching [redacted] account, it was found his complaint is in regards to the transfer of a Lifetime Subscription from radio ID [redacted]; which he states came with a Lifetime Subscription upon purchase.  We were unable to locate any record of this radio ID. A member of our Corporate Customer Solutions team reached out to [redacted] to further discuss his complaint.  We informed him that we have no record of the purchase of a Lifetime Subscription and requested he send in documentation showing that a Lifetime Subscription was purchased.  [redacted] provided us with a receipt for the purchase of Toyota Scion with a Kenwood DVD Navigation.  We advised him that we have forwarded radio ID [redacted] to our Corporate Headquarters to be investigated into further.  We will continue to work with him and will reach out once we receive feedback. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

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[redacted] [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’.  We regret that her recent...

experience led to a complaint with your agency.  After researching [redacted]’ account, it was found that her complaint is in regards to no longer being able to use her Stiletto as a portable radio.  She is requesting for a refund of a replacement radio.   A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint.  We informed her that we will have a Starmate 8 with a portable speaker dock sent to her.  We would like to advise [redacted] that her orders have shipped and will be delivered on November **, 2016.  Should [redacted] have any further questions or concerns, we ask she contact our Corporate Solutions Team utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.    [redacted]   Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret...

that his recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint regarding invoices he received with an outstanding balance resulted from a misunderstanding regarding the automatic renewal of his subscription.  Per the terms and conditions of the SiriusXM Customer Agreement, subscriptions automatically renew at the rates in effect at the time if each renewal until the subscriber calls us to cancel.  Choosing to receive invoices, as opposed to direct credit card billing, does not stop the automatic renewal.  In addition, promotional rate subscriptions automatically renew at current rates.  His outstanding balance has been removed.    On December *, 2016, [redacted] purchased a 5-month promotional rate subscription for Radio ID ending in [redacted].  An email was sent confirming the transaction; which included automatic renewal and future billing information.  On May *, 2017, at the end of the promotional rate term, his subscription automatically renewed to a full price term; which bills on a quarterly term and an invoice was sent for $56.64.  On June **, 2017, his subscription went inactive for non-payment, leaving a balance of $31.95 for used service; which included a $5.00 late fee.   A member of our Corporate Solutions Team reached out to [redacted] to further discuss his concerns.  We reviewed the terms and conditions of our automatic renewal and explained that invoice payment does not prevent the automatic renewal from occurring.  We informed [redacted], as a courtesy, we removed the $31.95 balance.  [redacted] reactivated his subscription on a 6-month promotional rate subscription and a onetime credit card payment was made for $34.10.  We advised [redacted] that his subscription will automatically renew on December **, 2017 and an invoice will be sent on this date.  [redacted] was opted-in to receive a billing reminder notification.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve Mr. Fisher’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

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[redacted]Hello Mediator,Thank you for contacting Sirius XM on [redacted]’s behalf.  We regret that her recent...

experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that her complaint is in regards to receiving repeated mailings after requesting to no longer be contacted. We offer our sincere apologies to [redacted] for any inconvenience she has experienced and certainly understand her frustration.  We would like to assure her that we are doing everything possible to resolve her issue and again apologize that this has taken longer to correct than anticipated.  On April **, 2014, [redacted] filed a Revdex.com complaint regarding the same issue.  At that time we updated her account with her Do Not Contact request and asked that she please allow up to 30 days for the request to take effect.  We also advised her that the Do Not Mail preference setting will expire 3 years from the date of the request.  [redacted] then requested we remove all her contact information from our files; to which we advised her that that due to legal and record keeping requirements we are unable to delete her contact information off her account. We informed her that we have closed her account completely which will stop all contact.  Upon receiving [redacted]’s current complaint regarding still receiving mail, it was discovered that her account contained her previous address and when the dealership activated her trial subscription, we were provided with her latest contact information, which was updated in our database, but not on her account.   Again, we offer our sincere apologies for not noticing this upon receiving her previous complaint.  We have since placed address [redacted] on our Do Not Mail list.  Please allow up to 30 days for the request to take effect.  It was never our intention to make [redacted] feel feel that we were not empathetic to her situation and we thank her for her patience while we resolve her issue.  Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team[redacted]

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’ behalf.  We regret that...

his experience led to a complaint with your agency.  After researching [redacted]’ account, it was found that his complaint regarding charges to his credit card for an annual subscription following a request to downgrade his subscription resulted from agent error.   [redacted] purchased an annual subscription for Radio ID ending in [redacted].  Prior to his 2017 renewal, he received a notice advising him of his upcoming renewal date of October *, 2017 for $218.55.  On September **, 2017, [redacted] contacted us to inquire into different subscriptions and was offered a 6 month subscription; which he accepted, however, the agent failed to provide the downgrade and his annual subscription automatically renewed on October *, 2017, charging his credit card $201.55.  On October *, 2017, [redacted] contacted us regarding the charge and was provided with a 6-month subscription and a refund of $109.27.  On October *, 2017, [redacted] was provided with an annual promotional rate subscription, where he was provided with 12 months of service for the price of 6.   A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint.  We apologized for any inconvenience that he experienced.  We confirmed that he received his refund, his credit card was removed off file and his service is paid thru to October *, 2018.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

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[redacted]   Re: Revdex.com Complaint [redacted], [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf. We regret that...

her experience led to a complaint with your agency.  After researching [redacted] account, it was found her complaint is regarding being contacted by telephone for solicitation purposes.  [redacted] has been added to our Do Not Call list.   If you are a subscriber, or if you have a business relationship with SiriusXM created by the purchase or lease of an automotive vehicle which came with a trail period of SiriusXM services, you may be contacted by SiriusXM.  [redacted] had a 3 month trial subscription that came with the purchased of her Audi; which expired on August *, 2016.  We were unable to locate any prior Do Not Call request.    A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint.  We informed her that we have updated our records with her request to not call her with solicitations.  We advised her that it can take up 5 business days to completely update all of our systems.  As a good will gesture, we provided [redacted] with a 6-month promotional rate subscription at no cost.  We set a Future Deactivation Date for April **, 2017 to prevent automatic renewal of the subscription.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.         Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’ behalf. We regret that her...

recent experience led to a complaint with your agency.  After researching [redacted]’ account, it was found that her complaint relates to the frustration she experienced with Customer Service when attempting to cancel her subscription.   A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint.  [redacted] stated that she no longer has the vehicle and wanted the subscription for Radio ID ending in [redacted] to be cancelled; however she was having a difficult time doing so.  We apologized to [redacted] for any frustrations she experienced and we cancelled the subscription, leaving a $14.00 balance for used service; which she made a onetime payment for via our Online Account Center.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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[redacted] Re: Revdex.com Complaint [redacted], [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on the [redacted] behalf.  We regret that his...

recent experience led to a complaint with your agency.  After review, [redacted] complaint is a request for cancellation of his subscription.   On November **, 2015, [redacted] purchased a Mostly Music monthly subscription and paid $30.34; which included a $15.00 one time activation fee via credit card.  On December **, 2015, his monthly term renewed, per the terms in our Customer Agreement, charging the credit card on file $13.80. A member of our Corporate Solutions team reached out to [redacted] to further discuss his concern.  As requested we have cancelled his monthly subscription and requested a refund of $30.66 which reflects the $13.80 charge from December along with the activation fee.  Please be advised that the average turnaround time for refunds issued to credit card accounts is 5 to 10 business days.  Should [redacted] [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

June **, 2016   [redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that...

his recent experience led to a complaint with your agency.  After researching, it was found that his complaint is regarding being contacted via e-mail for his son’s account.   A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns.  We advised him that we have updated our records, including his request not to be contacted via e-mail.  We would like to advise him we have removed his e-mail from his son’s account and that while we will make every effort to remove his e-mail, it can take up to 10 business days to completely update all of our systems.  During that time it is possible that he may receive a few more e-mails due to campaigns still in progress SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.      Sincerely,   Jo-Ann M[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

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[redacted] [redacted]   Hello Mediator,     Thank you for contacting SiriusXM on [redacted]s...

behalf.  After researching [redacted] account, it was found that his complaint is regarding charges to his credit card following the automatic renewal of his subscription.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.    On October **, 2009, [redacted] purchased a 3 month subscription on portable Radio Id ending in [redacted]; leaving his credit card information on file for future charges.  [redacted]  [redacted] has updated his credit card on file numerous times.  On August *, 2017 [redacted] contacted our Listener Care Department requesting to cancel service, cancellation was processed and he was provided a confirmation cancellation number and a refund of $19.58.     A member of our Corporate Solutions Team reached out to [redacted] to discuss his concerns and provide a resolution.  We explained to [redacted] as per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.  After researching [redacted] account we could not find any information where he had called requesting to cancel the service.   As a gesture of goodwill, we provided a refund of $215.38 the amount of one year of service back to the credit card on file and advised him he would receive in 3 to 5 business days.     SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve Mr. Thomas’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.  
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  Sincerely,   Jo-Ann M[redacted] Sirius XM Corporate Solutions Team [redacted]

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that his...

recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint regarding being charged for services he stated he did not receive resulted from the automatic renewal of his subscription after it was placed on hold for a one (1) month period.   On August *, 2017, [redacted] called SiriusXM and his subscription on Radio ID ending in [redacted] (2015 Kia Optima) was suspended for a 1 month period, which left a credit of $6.90 and his subscription was set to automatically resume on September *, 2017.  The subscription automatically resumed on September *, 2017 and after his existing credit of $6.90 was consumed, subsequent renewals were charged to the credit card on file.  On December **, 2017, [redacted] contacted us requesting to cancel the subscription; which we processed immediately.  A refund of $12.55 was issued back to his credit card on December **, 2017.   A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint.  [redacted] stated that he requested the subscription be cancelled on August *, 2017 and the representative suggested he place his subscription on hold even though he was not sure when he would get his vehicle back.  We issued an additional refund of $58.29, that when combined with the $12.55 refund already issued, totaled the $77.72 that he was charged from September 2017 forward.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option 3)