Barb's Dog Grooming

[redacted]
*
[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret...

that her recent experience led to a complaint with your agency.  We have reviewed her complaint and the associated accounts in detail.  Our research reveals that the charges [redacted] disputes were processed by [redacted] herself, via our online account center (our “[redacted]”).  [redacted] created two accounts herself, via our [redacted] and during the activation process; she would have been prompted to agree to the automatic renewal terms of her subscription.    On December **, 2015, [redacted] purchased a Select monthly subscription for Radio ID ending in [redacted] on account [redacted] and made a credit card payment for the $35.93 balance via our Online Account Center ([redacted]), leaving the credit card on file for future charges.  On February *, 2016, per the terms and conditions in our Customer Agreement, the monthly subscription automatically renewed and continued to renew on a monthly basis charging the credit card on file through to August *, 2016 when we were unable to charge the credit card in file.  On August **, 2016, when no payment was received, the subscription went inactive due to non-payment, leaving a balance of $17.50 fir used service.  On September *, 2016, a late fee was added, bringing the balance to $22.83.  On September **, 2016, a $17.50 credit card payment was applied; bringing the account current and her subscription was restored to active status.  Unfortunately we have no way of knowing that a customer is not receiving service unless we are contacted.  On October **, 2016, [redacted] contacted us requesting for the subscription to be placed on a seasonal hold, leaving a credit of $1.89.  On November **, 2016, [redacted] purchased a Mostly Music monthly subscription for Radio ID ending in [redacted], on account [redacted], via our Online Account Center ([redacted]).  Again her credit card was placed on file for future renewals.  On December **, 2016, her monthly subscription automatically renewed charging the credit card on file $13.34.  On January *, 2017, [redacted] contacted us requesting to cancel the subscription on radio ID ending in [redacted]; which we processed immediately and a refund of $7.74 was issued for unused service.   A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint.  To date, we have been unsuccessful in reaching her by telephone.  We attempted to correspond via email advising [redacted] that since she purchased both subscriptions online herself, we will not be issuing a refund for OD fees as automatic renewal is explained in the terms and conditions in our Customer Agreement; which she would have been prompted to agree to upon purchasing her subscriptions.  [redacted] responded stating for us to stop contacting her.  We remain interested in discussing her accounts with her and ask that she contact us utilizing our contact information below.            Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]
*
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We...

regret that her experience led to a complaint with your agency.  After researching [redacted] account, it was found that her complaint is in regards to being contacted for solicitation purposes.   If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM.  [redacted] had a complementary trial subscription that expired on January *, 2017.   We have updated our records with [redacted] request to not contact her with solicitations.  We would like to advise her that while we make every effort to remove telephone number [redacted], email [redacted] and address [redacted] from our lists as soon as possible, it can take up to 5 business days for calls and emails and up to 30 business days for mail to completely update all of our systems.  During that time, it is impossible that she may receive a few more calls due to campaigns still in progress.  Should Ms. Fitzgerald have any further questions or concerns, we ask that she contact us utilizing out contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.         Sincerely,   Geraldine R[redacted]

December **,
2015[redacted]
Re:
Revdex.com Complaint [redacted]Hello
Mediator,Thank you for contacting
SiriusXM on [redacted] behalf.  We
regret his recent experience...

led to a complaint with your agency. After
researching [redacted] account, it was found that his complaint is regarding
a payment he states were made on his account for a Lifetime Subscription, but
his service was shut off and he was advised we have no record of any
payment.  We require additional
documentation from [redacted] to investigate these payments; however, he
states the bank he dealt with closed four (4) years ago.On March **, 2011, the trial
subscription expired on the radio id ending in [redacted].  On this date we received a call from Mr.
Holland stating that his trial subscription should be good until May 2011 and
he was set up on a Customer Care demo until June **, 2011.  On June **, 2011, service was transferred
from radio id B0CL to radio [redacted] and [redacted] requested to speak with a
manager at that time as he stated he was suppose to have a year subscription.  On June **, 2011, he was provided with a one
year subscription that was placed on a trial.  Documentation from May **, 2011, states that [redacted] called to
verify his account and he would call back to renew.  No changes were made and the service
continued on a trial subscription until November **, 2015.A member of our Corporate Customer Solutions
team reached out to [redacted] to further discuss his concerns.  [redacted] stated he made a payment for a
Lifetime subscription using a pre paid credit card in 2011.  We informed [redacted] that upon reviewing
his account, we show no payments made to his account after November **, 2010;
which was for an annual subscription at a promotional rate.  We were unable to locate any other account, using [redacted] name and contact information, where the said Lifetime subscription payment
was applied.  We remain interested in working with [redacted] and request that he provide us with any documentation showing that he
purchased a Lifetime subscription in February 2011.SiriusXM values each customer and is
committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]
concerns.  If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc. [redacted] Sincerely,Geraldine
R[redacted]SiriusXM
Corporate Solutions Team###-###-####
([redacted])

[redacted]
*
[redacted]
*
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret...

that her recent experience led to a complaint with your agency.  After researching, it was found that [redacted]’s complaint is regarding a request to be no longer contacted by SiriusXM.  On October **, 2017 upon receipt of this complaint, we updated our records with her Do Not Contact request.       While we make every effort to honor [redacted]’s request as soon as possible, please allow 3-5 business days for phone calls and email and up to 30 days for mail requests to completely update in all of our systems.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.  [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

[redacted]
*
[redacted]
*
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’ behalf.  We regret...

that his recent experience led to a complaint with your agency.   After researching [redacted]’ account it was found that his complaint was in regards to the transferability of his Lifetime Subscription.  Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased in 2008, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play receiver, or whether it is first associated with a receiver installed by an automaker or an automotive dealer.    Lifetime Subscriptions first associated with, or subsequently transferred to, a receiver installed by an automaker or an automotive dealer in a vehicle, are non transferable, except in the event the original Receiver associated with the Lifetime Subscription is stolen, accidentally damaged or is defective.  A Lifetime Subscription associated with a home, portable, or dock & play Receiver is transferable from one such Receiver to another, up to a maximum of three (3) times.  For each permitted transfer of a subscription, a transfer fee will be charged.  In December 2008, [redacted] purchased a Lifetime Subscription for Radio ID ending in [redacted] (2008 Jeep).  On April **, 2017, we received records from a dealership stating there was a change in the ownership of the vehicle and the Lifetime Subscription was cancelled.     A member of our Corporate Solutions Team reached out to [redacted] to further discuss his concerns.  As a final courtesy, we placed the Lifetime Subscription on his Radio ID ending in [redacted] (2017 Honda), and waived the $75.00 fee.  We informed him that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in [redacted].  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing the information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.    [redacted]       Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company made no effort to restore my account or service.  I wasted 2 hours of my time listening to their non-sense.  This is a poorly run company thatlacks integrity.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

January **, 2017   [redacted]
[redacted]
[redacted] [redacted]
[redacted]   Re: [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret...

that her recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that her complaint regarding a trial offer that was not honored was the result of an agent error combined with SiriusXM receiving paperwork to deactivate the service due to the vehicle being sold.   A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint.  We apologized for any miscommunication she received regarding the trial subscription with the vehicle she purchased.  We explained that Hertz rentals vehicles are usually active on a 24 month demo subscription for rentals, when she contacted us regarding the purchase of this vehicle; the radio ID was already active on the 24 month trial.  On December **, 2016, SiriusXM received paperwork from the dealership advising us that the vehicle was sold and to cancel the trial subscription.  As a gesture of good will, we provided [redacted] with 6-months of service at no cost.  A Future Deactivation Date was set for July *, 2017.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.      SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]        Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]   [redacted]
[redacted]
[redacted] [redacted]
[redacted]   Re: Revdex.com Complaint [redacted], [redacted]   Hello Mediator,   [redacted] states his complaint has not been resolved as he states he never authorized any payment beyond the initial charge.  He stated he was never notified of a charge to his credit card and just saw the charges pilling up.   On July **, [redacted], [redacted] visited our website, [redacted] and activated a 6-month promotional rate subscription via our Online Account Center (our “OAC”) making a payment for $28.46, leaving his credit card on file for future charges.  Upon the purchase of this Select 6-month promotional rate subscription, [redacted] would have been required to read the terms and conditions himself and check the “Accept” box in order to complete the purchase.  A confirmation email was sent on July **, [redacted], confirming his transaction; which included information regarding his automatic renewal for the monthly term and advising him that on January **, [redacted] his credit card will be charged $17.07.  On February **, [redacted], [redacted] contacted us requesting to cancel his subscription.  In lieu of cancelation, he accepted an All Access 6-month promotional rate subscription and his credit card was charged $40.46.  Again, an email was sent confirming his transaction; which included automatic renewal information.  On August **, [redacted], at the end of the promotional rate term, his subscription renewed to a full price package; which bills on a quarterly subscription charging his credit card in file $67.55.  On November **, [redacted], his quarterly subscription again renewed, charging the credit card on file $68.31.  On December **, [redacted], [redacted] called us requesting to cancel his subscription; which we processed immediately and a refund of $46.78 was issued for unused service.   A member of our Customer Solutions Team reached out to [redacted] via telephone and email to further discuss his complaint.  We received an email response from [redacted] stating that he wants a refund of the fraudulent charges and he has nothing further to say.  As previously stated, no further refunds will be issued as his subscriptions automatically renewed per the terms and conditions in the SiriusXM Customer Agreement.  [redacted] activated the subscription online himself; where the terms and conditions were provided to him, as well as accepting another promotional rate subscription on February **, [redacted], where disclosures were read to him advising him of the automatic renewal.  Since there is no further action to be taken, we have closed this complaint as resolved.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

July *, 2015The Revdex.com Serving Metropolitan New YorkMediator[redacted] [redacted]Re: Revdex.com Complaint ID [redacted], [redacted]Hello Mediator,  [redacted] states his complaint has not been resolved as he states he is unable to cancel his subscription without calling and SiriusXM should not be allowed to automatically charge customers without approval.  He stated our offer to provide him with another promotion is a band aid that will allow us to continue duping customers.We contacted [redacted] to address his concerns; however, he stated he does not want any further offers or contact from SiriusXM.  Auto renewal is the current business practice for SiriusXM; while we understand [redacted]’s desire to have this process changed we have no current plan to update SiriusXM’s Terms & Conditions.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.  All our subscriptions renew automatically and are billed to the credit card on file, unless set-up otherwise.  Automatic renewal notifications, for subscriptions on an annual term or higher, are sent out 30 days prior to the renewal date.  A FDD (Future Deactivation Date) was set for July **, 2015 to prevent auto renewal.  We have updated [redacted]’s account with his Do Not Contact request, to include mail and email as well. While we make every effort to honor his request as soon as possible, please allow 3-5 business days for email and up to 30 days for mail requests to completely update in all of our systems. Also, Do Not Mail requests expire 3 years from the date of request.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted]Sincerely,[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

January **, 2016 [redacted]
[redacted]
[redacted] [redacted]
[redacted]
* Hello Mediator,  Thank you for contacting SiriusXM on [redacted] behalf. We regret that his experience...

led to a complaint with your agency. After researching [redacted] account, it was found that his complaint was regarding being charged for renewal of service after cancelling his subscription resulted from a miscommunication regarding the original request to cancel the subscription and placed on a temporary suspension.  A member of the Corporate Solutions team reached out to [redacted] via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him.  We remain interested in speaking with [redacted] and we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.Sincerely, Tracey S[redacted] SiriusXM Corporate Customer Relations Team ###-###-#### ([redacted])

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]  
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We...

regret that her recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that her complaint relates to a misunderstanding regarding a promotional rate subscription she was offered.   In October 2015, [redacted] purchased a Select monthly subscription for Radio ID ending in [redacted] (Dodge).  On December **, 2016, she purchased a Select annual promotional rate subscription for Radio ID ending in [redacted] (Jeep).   A member of our Customer Solutions Team reached out to [redacted] to further discuss her complaint; however, to date we were unsuccessful in speaking with her.  We apologize for any misunderstanding as a separate satellite radio subscription is required for each receiver.  We do not offer any subscriptions that cover multiple receivers.  Promotional rate subscriptions are intended for a one-time use and automatically renew, at the rates in effect at the time of each renewal.  We can provide [redacted] with a Select annual subscription at a promotional rate for her Jeep or we can provide her with two (2) 6-month promotional rate subscriptions for $30.00 plus additional fees and taxes on each radio, and refund her the difference from the $119.53 charge on December **, 2017.  We remain interested in working with [redacted] ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

March **, 2016 [redacted]
[redacted]
[redacted] [redacted]
[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] behalf.  We regret that his recent...

experience led to a complaint with your agency.  After researching [redacted] account, it was found his complaint was regarding a misunderstanding related to his subscription dates. On April **, 2015, [redacted] annual Mostly Music subscription renewed and an invoice was sent for $148.24 for the service period from April **, 2015 to April **, 2016.  On April **, 2015, [redacted] contacted us to make a credit card payment for this amount.  On April **, 2015, a check payment for $148.24 was posted to the account.  On May **, 2015 a refund of $148.24 was requested, as refund requests for check payments need to remain on the account for seven (7) days to allow time for any bank activity.  On May **, 2015 the duplicate payment was issued back to the credit card on file.  Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber.  On January **, 2016, the subscription was cancelled as requested; which left a credit of $30.74 for unused service from January **, 2016 to April **, 2016.  On March *, 2016, this amount was refunded via check number [redacted]. A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns, however we have been unsuccessful in continuing the conversation with him.  [redacted] was issued a refund of $148.24 for the duplicate payment and $30.74 for unused service after the cancelation of his annual subscription.  As previously stated, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber.  As a gesture of good will, we provided him with a $10.00 service credit for future services for the service period from April **, 2015 to April **, 2015.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

[redacted]
 
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
 
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We...

regret that her experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that her complaint is in regards to the transferability of her promotional rate subscription from her old vehicle to her new vehicle. Due to system limitations, we are unable to transfer the remaining term of a subscription as a follow on to a trial subscription; however, subscribers can apply credits generated from subscriptions paid in advance towards subscription costs on the new vehicle.  In addition, Check No. [redacted], in the amount of $44.47, was issued on September **, 2017.   A member of our Corporate Solutions Team spoke with [redacted] to further discuss her complaint.  We again explained to [redacted] that due to system limitations, we are unable to transfer the remaining term of the subscription as a follow on subscription.  However, the current credit of $115.28 for unused service would be applied towards subscription costs on her new vehicle; which is currently on a trial subscription until December **, 2017.  We also advised [redacted] that Check No. [redacted], in the amount of $44.47, was issued on September **, 2017; however, our bank shows the check was not cashed.  In lieu of the check refund, we placed the $44.47 back on her account to be used towards future service.  As a gesture of good will, we also provided her with an additional service credit of $61.89 for her inconvenience.  We advised [redacted] that the All Access audio subscription will continue after her trial and she will not accrue any charges until December **, 2018 as the credit on her account will cover the cost of this service.  [redacted] was advised that on December **, 2018, her subscription will automatically renew and she will receive an invoice for the balance once her remaining service credit is drawn on.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]‘s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

December **,
2015[redacted]Hello
Mediator,Thank you for contacting
SiriusXM on [redacted] behalf.  We regret that his experience led to a...

complaint with your
agency.  After researching [redacted]
account, it was found that his complaint relates to a refund that was issued
back to a different customer with the same name when the two accounts were consolidated
in error. A member of our Corporate Customer Solutions
team reached out to [redacted] and apologized for any inconvenience he
experienced.  Check[redacted]for $484.02
was issued on December **, 2015 and sent to [redacted].  Please be advised that the average
turnaround time for refund checks to be issued is 10 to
14 business days.  Should [redacted] have any further questions
or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is
committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this
matter, please use the information listed below.SIRIUSXM
Radio Inc. [redacted] Sincerely,Geraldine
R[redacted]SiriusXM
Corporate Solutions Team###-###-####
[redacted]

[redacted]
 
[redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that his recent...

experience led to a complaint with your agency.  [redacted] filed a complaint regarding an issue he was having with a banner popping up across the screen of his radio displaying “Currently playing [redacted] on Ch.1”.  He states upon contacting Technical support he received unprofessional service.  A member of our Corporate Customer Relations team spoke with [redacted] and apologized for any inconvenience this may have caused.  After several trouble shooting steps were performed, we advised [redacted] that we would contact our engineers to inquire about a fix for his issue.  We reached back out to [redacted] again today and informed him that this display option must have been enabled as it is not standard and provided him with the steps to stop the banner from displaying.  He then confirmed with us that the banner is no longer scrolling across the screen.  We would also like to advise [redacted] that the original agent he spoke with regarding this issue will receive further training.  As a gesture of good will, we have extended [redacted]’s service to continue through to January **, 2016.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A representative called me on the phone.  During that conversation she verbally agreed to cancel my service and bring my balance to zero.  She stated that she would send e-mails confirming that the account was closed and that my balance was zero.  The e-mails that I received did not confirm what we talked about.  I will attach the e-mails.  A day or two ago I received a bill dated 2/**/17.  This bill says that I owe a past due amount of $45.38.  I don't know what any of this means.  I will consider this matter resolved when I receive written confirmation that my account is closed and my balance is zero.  I do want to point out that the way they have attempted to resolved this while trying to extort more money from me is exactly why I made the complaint in the first place.Thank You for your attention to this matter.Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]  
[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We...

regret that his recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint was in regards to his overall cancelation experience.  On May **, 2017, [redacted]’s subscription was cancelled as requested and an email was sent confirming the cancelation; which contained confirmation number [redacted].   On May **, 2017, [redacted] requested cancelation of his subscription and was transferred to our cancelation department in order to complete his request.  However, it appears the call was disconnected during the transfer.  [redacted] called again regarding the cancellation of his subscription.  At his request, his subscription was cancelled and an email was sent confirming the cancelation; which contained confirmation number [redacted].  On May **, 2017 a refund of $17.10 was issued via check number [redacted].   A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint.  [redacted] stated that he is not happy with SiriusXM’s cancellation practices as we make it difficult to cancel.  We apologized that he was left with a negative impression of our cancelation experience; as this is not our intended outcome.  We thanked him for his feedback and confirmed that his subscription was cancelled and a refund of $17.10 issued.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.     Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]
 
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
 
[redacted]
  Hello Mediator,   [redacted] states his complaint has not been resolved as he wants his information totally expunged from SiriusXM’s system.  He wants no personal information in our system and is requesting for a letter stating that this was completed.   We have updated our records and [redacted]’s information has been removed from our marketing lists.  He should no longer receive any SiriusXM solicitations via phone, email or mail. Due to contractual obligations with our automotive partners, the need to maintain the integrity of our records as a publicly traded company, and the necessity to archive contact information along with its use restrictions in case we ever encounter such contact information again, we are unable to completely remove his information from all of our databases, as requested.  We have closed his account completely which will stop all contact.  We have also provided this information via mail to [redacted] which was sent to him on August **, 2017.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely, Jo-Ann M[redacted] Sirius XM Corporate Solutions Team [redacted]

[redacted]
*
[redacted]
[redacted]
[redacted] [redacted]
[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his...

experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding invoices he received with an outstanding balance resulted from a misunderstanding regarding the automatic renewal of his subscription.  Per the terms and conditions of the SiriusXM Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.  Choosing to receive invoices, as opposed to direct credit card billing, does not stop the automatic renewal of the subscription.   On November *, 2016, [redacted] contacted us requesting to cancel his subscription associated with Radio [redacted].  In lieu of cancelation, he accepted a promotional rate All Access 6 month subscription and made a onetime credit card payment of $48.60.  On the same day, an email was sent confirming the transaction; which also included automatic renewal details and upcoming charges.  On May *, 2017, at the end of his promotional rate term, his subscription automatically renewed to a full price package and an invoice was sent for $122.42.  On May *, 2017, [redacted] contacted us requesting to cancel his subscription; which we processed immediately, leaving a balance of $3.71 for used service.  This balance was paid with a onetime credit card payment.   A member of our Corporate Solutions Team reached to [redacted] to further discuss his complaint; however, we were unable to continue our conversation with him.  [redacted] agreed to correspond via email.  At [redacted] request, we updated his account to no longer contact him.  We advised [redacted] that it can take up to 5 business days for calls and email and up to 30 business days for email requests to update in all our systems.  During that time, he may receive a few more calls/ mailings due to campaigns still in effect.  Also, Do Not Mail preferences will expire 3 years from the date of the request.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.    SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.        Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)