Barb's Dog Grooming

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[redacted]   Re: Revdex.com Complaint [redacted], [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that...

his experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint resulted from SiriusXM’s cancelation policy as outlined in our Customer Agreement.  Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.  [redacted] request was honored and processed, as a courtesy.   On April *, 2017, [redacted] requested cancellation of his subscription via email.  [redacted] was then directed to call our cancellation department, in order to process his request.  On April **, 2017, [redacted] responded to our email again requesting cancelation of his subscription.  As a courtesy, his request was escalated and the subscription was cancelled at [redacted] insistence.  [redacted] was provided with confirmation number [redacted] for the cancelation of his subscription associated with his Radio ID ending in [redacted].   A member of our Corporate Solutions team reached out to [redacted] and reviewed his concerns with him.  Speaking with our subscribers affords us the opportunity to address any issues that may have lead up to their cancelation decision.  We apologize if [redacted] was left with a negative impression of our cancelation experience and certainly appreciated his feedback.    Should [redacted] have any further questions or concerns, we ask that he contact us utilizing out contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on Mr. M[redacted] behalf.  We regret that their recent...

experience led to a complaint with your agency.  We have investigated Mr. M[redacted] complaint regarding being billed the incorrect amount and after reviewing his account we have been unable to determine where he believes he may have been overcharged. Mr. M[redacted] was on a 3 month Select subscription on radio ID [redacted] and [redacted]; which was due to renew on December **, 2015.  On December *, 2015, he was provided with a 5 month promotional subscription for $24.59 per subscription.  He was charged $13.03 for radio ID [redacted], as there was a credit of $11.56 for unused service from the previous subscription, $16.89 for radio ID [redacted], as there was a $7.70 credit for unused service.  He also activated radio ID [redacted] and was charged $24.59.  A member of our Corporate Customer Solutions team reached out to Mr. M[redacted] to further discuss his concerns.  At his request, we cancelled radio ID [redacted] and refunded $24.59 back to his credit card.   As a gesture of good will, we provided a service credit of $41.95 to be used towards the future renewal of his radios on May *, 2016. Should Mr. M[redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve Mr. M[redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

May **, 2016 [redacted] [redacted]
[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his recent experience led to a...

complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding his cancellation experience resulted from his call disconnecting while being transferred to the cancellation department. On April **, 2016, [redacted] annual subscription renewed, per the terms and conditions in our Customer Agreement, and an invoice was sent for $220.55.  On March **, 2016, [redacted] contacted our Listener Care department to cancel his subscription; however, while being transferred to the cancellation department his call disconnected.  As a result, his subscription remained active.  On March **, 2016, [redacted] contacted us via email support to cancel his subscription and was advised that he needed to contact us via phone to do so.  The ability to cancel a subscription is not available in our Online Account Center.  Speaking with our subscribers affords us the opportunity to address any issues that may have lead up to their cancellation decision.  On May *, 2016, [redacted] called us to cancel his subscription which we processed immediately, leaving a balance of $9.19 which was credited to reflect a $0 balance. A member of our Corporate Solutions Team spoke with [redacted] and reviewed his concerns with him.  We explained that the ability to cancel a subscription is not available in our Online Account Center.  Speaking with our subscribers affords us the opportunity to address any issues that may have lead up to their cancellation decision.  We apologized if [redacted] was left with a negative impression of our cancellation experience and certainly appreciate his feedback.  As a gesture of good will, we have provided [redacted] with an annual subscription at no cost.  A Future Deactivation Date was set for May **, 2017 to prevent auto renewal of the subscription.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

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[redacted] Hello Mediator,  [redacted] states our response does not resolve his complaint as he states SiriusXM is more concerned about money and not relationships with clients.  He states his service was turned off after his payment was received and he was offered no deals or coupons for compensation from the previous call he made to Listener Care. It was never our intention to make [redacted] feel that we were not empathetic to his situation.  As we previously stated on August **, 2016 a check payment for $35.00 was received and posted to his account.  However, a follow on plan was not added so at the end of the trial period, the subscription was cancelled.  We have been unsuccessful in speaking with [redacted] after making several attempts to contact him. We would like to let [redacted] know that the $35.00 for a 6 month Select subscription was a promotional offer and per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.    We remain interested in speaking with him and getting his issue resolved and we ask that he contact our Corporate Solutions Team utilizing the contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below. 
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 Sincerely,Jo-Ann M[redacted]SiriusXM Corporate Solutions Team###-###-#### [redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf.  We regret that their recent experience led to a complaint with your...

agency.  After researching the [redacted] account, it was found that their complaint regarding receiving charges to their credit card resulted from the automatic renewal of their subscription on the Radio ID [redacted] (Starmate 4) which was cancelled and then subsequently reactivated.  Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel.  Customers are notified prior to renewals, for subscriptions on annual packages or greater. On January *, 2012, the subscription on radio ID [redacted] on account [redacted] renewed for the annual subscription and an invoice was sent for $167.05.  On February *, 2012, a second invoice was sent for $169.05.  On February **, 2012, we received a call requesting for the subscription to be canceled which we processed immediately, leaving a balance of $23.81 for used service.  On March *, 2012, a late fee was added, bringing the balance to $28.31.  Om March **, 2012, this amount was written off, leaving a $0 balance.  On December **, 2012, an annual subscription at a promotional rate was purchased for radio ID [redacted], and the account was updated with a credit card for future payments.  On January *, 2014, at the end of the promotional rate, the subscription renewed at our then current price, charging the credit card on file $185.50.  The annual subscription renewed again on January *, 2015 and January *, 2016.  On account [redacted], a 6 month promotional rate subscription was purchased on the radio ID [redacted] (Ford F-150); which has since been renewing on a semiannual basis. A member of our Corporate Solutions Team spoke with [redacted] and reviewed her concerns with her.  We cancelled the subscription on radio ID [redacted] and issued a refund of $136.59.  [redacted] stated she disputed the remaining charges with Wells Fargo.  We also cancelled the semiannual subscription on her second account on the radio ID [redacted] and issued a refund of $109.28 for the most recent charge from April **, 2016.  Should [redacted] and [redacted] have any further questions or concerns, we ask that they contact our Corporate Solutions Team utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns.  If you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]s behalf.  We regret that his...

experience led to a complaint with your agency.  After researching [redacted]s account, his complaint regarding being contacted by a collection agency resulted from the automatic renewal of his subscriptions per the terms and conditions in the SiriusXM Customer Agreement.   On August **, 2017, [redacted]s semiannual and monthly subscriptions renewed on radio [redacted] and [redacted] and an invoice was sent for $115.67.  On October *, 2017, when payment was not received, the subscriptions went inactive for non-payment, leaving a balance of $51.62 for used service.  A late fee was added to this balance on October *, 2017 and the account was referred to collection on October **, 2017   A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint.  We informed him that as a courtesy, we have contacted the collection agency to remove the balance owed and stop the collection calls.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.     SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

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[redacted]   Hello Mediator,   [redacted] states that she will not consider this complaint to be resolved until she receives written confirmation that her account is closed and her balance is zero.   As previously stated, at [redacted]’s request we cancelled the subscription associated with Radio ID 744K.  Upon cancelation, a balance of $45.38 was left remaining and this amount was credited for her account to reflect a $0 balance.  On March *, 2017, we sent an email to [redacted] confirming that these steps were completed.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

September *, 2016 *
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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that his...

recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding his inability to listen to SiriusXM’s Free Listening Period resulted from our Free Listening signal being different from our regular satellite signal and may not be compatible with some older radio models.  We disclose this fact on our advertisements for the free listening periods.   A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We explained the nature of the Free Listening signal and why he may not be able to receive it.  We provided him with a 2-month trial and for the inconvenience he experienced, we also provided him with the 5 month promotional rate subscription at no cost, to follow the 2-month trial.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.       Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I reminded the woman who was handling my case that several Attorneys General sued Sirius/XM several years ago over its billing practices and, as a result, Sirius/XM ended up paying out over $4 million and were told specific things they had to do in order to comply with the court's orders.  Further, I filed my most recent complaint with the Revdex.com because I was receiving notices from XM that my radio would be turned off in TWO days.  The notices were coming when I was 9 days late with the second bill (not 15 days as she stated).  I said to the woman handling the account "I agree I'm in arrears for the past due amount of $17  and I'm willing to pay that but it's only 9 days since you've renewed my subscription for this month and you can't say I'm late for this month yet.  That would be like your Electric Company sending out your Bill on February * and on Feb. ** threatening shutoff."The woman said she understood and offered me a "trial" rate for one year for $99 a year plus taxes that brings the subscription to $109 a year.  I told her I would not go on autopay.  I said I wanted an invoice sent to me for $109 and as soon as I get it I will mail a check in (we are without a computer at the moment).  I also asked for confirmation that, per the court order from the suit of several years ago I would be notified IN ADVANCE OF RENEWAL what the new subscription rate will be in enough time for me to decide whether we want to renew at that rate.  I can also choose to call Sirius-XM at that time, if I so choose, to revert back to a monthly invoice.  At several points through the conversation I stressed I would no longer go back to autopay because of the problems they caused.Once all my questions were answered I agreed to their "trial" offer rate (which, I was told makes no changes to the package I've been subscribing to) and my issues with that company have been resolved for the time being.
Sincerely,
[redacted]

[redacted]
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[redacted]   [redacted]
* Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We regret that...

his recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding the invoice he received resulted from the automatic renewal of his subscription per the terms and conditions in our Customer Agreement.  Subscriptions automatically renew until the subscriber calls us to cancel.  His outstanding balance has been removed.   On July **, 2016, [redacted] purchased a 5-month promotional rate subscription and made a one-time credit card payment for $33.87.  A confirmation email was sent to [redacted] that same day detailing the transaction, including automatic renewal and upcoming renewal charges.  On December **, 2016, at the end of the promotional rate term, his subscription automatically renewed to a full price package which bills on a quarterly term and an invoice was sent for $42.07.  On January **, 2017, [redacted] contacted us requesting to cancel the subscription; which we processed immediately, leaving an owing balance of $ 18.39 for used service.   A member of our Customer Solutions Team reached out to [redacted] and addressed his concerns and reviewed the automatic renewal policy.  We informed him that as a courtesy, we have removed the $18.39 balance, crediting his account to reflect a $0 balance.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]    Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

June **, 2016   [redacted] [redacted]  
[redacted] [redacted]     Hello Mediator,   Thank you for contacting SiriusXM on [redacted]...

behalf.  We regret that his recent experience led to a complaint with your agency.  After researching, it was found that [redacted] complaint resulted from SiriusXM’s automatic renewal policy.  Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel.    On January **, 2016 Mr. J[redacted] purchased a vehicle that came with a 3 month trial subscription.  On February **, 2016, Mr. J[redacted] was contacted and purchased a 6-month promotional rate subscription; which began on April **, 2016, after his trial expired.  A confirmation email was sent to Mr. J[redacted] on February **, 2016 confirming his transaction, which also included automatic renewal information.  On April **, 2016 an invoice was sent to Mr. J[redacted].   A member of our Corporate Solutions Team reached out to Mr. J[redacted] to discuss his concerns.  We reviewed the automatic renewal policy and at [redacted] request, we canceled his subscription and cleared balance owing.  Should Mr. J[redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve Ms J[redacted]’ concerns.  If you’d like to contact us regarding this matter, please use the information listed below.    [redacted] Sincerely,   Jo-Ann M[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It is unfortunate that I was forced to waste my time and the time of the Revdex.com in order to get a satisfactory resolution. I was forced to argue with several customer service personnel over several days to no avail until the Revdex.com got involved.  I believe that Sirius-XM uses subterfuge and delaying tactics in order to dissuade customers from receiving refunds of money that was charged to their accounts through deceitful practices.  
Sincerely,
[redacted]

[redacted]
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* Hello Mediator,   Thank you for contacting Sirius XM on [redacted]’s behalf.  We regret that...

her recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that her complaint concerning the continuation of her subscription following a request for cancelation on November *, 2017 resulted from the call disconnecting prior to the agent being able to complete the request.  On November **, 2017, we received a written request for cancelation of the subscription; which was processed immediely and the account was credited to reflect a $0 balance.      On April **, 2017, we received a check payment in that amount of 39.00 for a Select 6-month promotional rate subscription to being on May *, 2017, at the end of her complimentary trial subscription.  On November *, 2017, at the end of the promotional rate term, her subscription automatically renewed at our then current rate and an invoice was sent for $127.26.  That same day, [redacted] requested cancelation of the subscription; however, the call disconnected prior to the Listener Care agent being able to complete his request.  As a result, the subscription remained active.  On November **, 2017, we received written request for cancelation; which was processed immediately, leaving a balance of $12.91 for used service.  This amount was credited to reflect a $0 balance.   A member of our Corporate Solutions Team reached out to [redacted] to further discuss her complaint.  We confirmed with her that her subscription has been cancelled and her account was credited to reflect a $0 balance.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.       SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been completely resolved because:

Once again Sirius is failing to acknowledge that they turned off my service in the beginning of June. again they are trying to pass the blame on to me not calling and saying my service was not working. No, it was not a repeater or signal issue. I sent all the details in my first complaint. Do I need to forward all the emails that sirius sent me saying they were going to terminate my service. What kind of records are kept of there? Of course they want me to deal with them directly because they can lose the records of their poor customer service. MY SERVICE WAS TERMINATED JUNE [redacted] NOT IN JULY. I used to think and talk highly of Sirius and their customer service. This is terrible. June [redacted] 2015 I received an email stating that Ineeded to take action to avoid disruption to my service. I was happy to have myservice turned off as the price is insane. It continues to increase every year.June [redacted] 2015 I received another email stating Ihad 48 hours to do something or my service would be turned off. So Again I didnothing as I did not want the service.June [redacted] 2015 My parents both emailed me in themorning stating they did not have service on either of my radios any longer.Good, I did not have to worry about it. NOT IN JULY LIKE YOU STATE SIRIUS!!!!!!!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that...

his experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint is regarding a request to activate radio ID [redacted] in his name; which was currently active on his daughters account with an owing balance.    Radio ID [redacted] was active on account [redacted] on October **, 2014.  On April **, 2016, the subscription on this receiver and radio ID [redacted] were set up on a 5 month promotional rate subscription, so both receivers could have the same renewal date.  A onetime credit card payment was made for $56.63.  On September **, 2016, at the end of the promotional rate term, both subscriptions renewed to a full price package which bills on a quarterly term and an invoice was sent for the $90.78 balance.  On October **, 2016, both subscriptions went inactive for non-payment, leaving an owing balance of $42.98 for used service.  A late fee was added to this amount, bringing the balance of $47.98.  This amount went to write-off on November **, 2016.   A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We activated radio ID [redacted] on his account ending in [redacted] on a Basic monthly subscription.  Should [redacted] have any further questions or concerns, we ask he contact our Corporate Solutions Team utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.    To: [redacted]
[redacted]
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[redacted] Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
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[redacted] [redacted]
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[redacted]
* Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We regret that his...

recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that his complaint was in regards to frustration he experienced with Customer Care while attempting to get assistance registering his account online.   A member of our Corporate Solutions Team spoke with [redacted] and further discussed his concerns.  We apologized for any frustrations he experienced.  Our representatives may offer customers special service offers inviting them to remain with SiriusXM and it is not intended to pressure the customer into purchasing something they do not want.  We assisted [redacted] with registering his account and provided him with a $50.00 service credit for his inconvenience, should he decide to continue with service after his trial.  Again we apologize that [redacted] was left with a negative impression of our SiriusXM Customer Care as this is not our intended outcome.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.  
[redacted]   Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

[redacted]
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[redacted]
[redacted]
[redacted]
[redacted]   [redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted] behalf.  We...

regret that his recent experience led to a complaint with your agency.  After researching [redacted] account, it was found that his complaint regarding his credit card being automatically charged resulted from him leaving his credit card information on file for future charges.  In addition, customers are notified prior to renewals, for subscriptions on annual packages or greater.   On December *, 2015, [redacted] purchased an annual promotional rate subscription to begin after the end of his trial period.  On December **, 2015, at the end of his trial subscription, his Select annual promotional rate subscription began and his credit card was charged for the $85.08 balance, as there was a previous credit of $23.39 on his account from a previous subscription.  On December **, 2016, at the end of the promotional rate term, his subscription automatically renewed to a full price package, however, we were unable to charge the credit card on file.  On December **, 2016, [redacted] made a onetime credit card payment for the $233.85 balance and we requested for the Customer Agreement to be mailed to the address on file.   A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint.  We explained that all subscriptions automatically renew at the rates in effect at the time of renewal.  We offered to continue his subscription at a discounted rate, for one additional term, and reqeusted a refund for $106.02; which was issued by check number [redacted] on January **, 2017.  We also apologized for his dissatisfaction and the negative customer service he experienced.  Finally, we do not condone agents ending calls prior to the customer’s issue being resolved and this will be investigated further.  We removed [redacted] credit card on file and advised him he will be invoices for future subscription renewals.  A receipt was emailed to [redacted]; which also included his automatic renewal date.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]      Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted]
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[redacted]   Hello Mediator,   Thank you for contacting SiriusXM on [redacted]’s behalf.  We...

regret that her recent experience led to a complaint with your agency.  After researching [redacted]’s account, it was found that her complaint is in regards to the transferability of her Lifetime Subscription.  Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased in 2008, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play Receiver, or whether it is first associated with a Receiver installed by an automaker or an automotive dealer.    A member of our Corporate Solutions Team reached out to [redacted].  We reviewed the terms and conditions for the Lifetime Subscription she purchased in 2008.  We explained that Lifetime Subscriptions first associated with, or subsequently transferred to, a Receiver installed by an automaker or an automotive dealer in a vehicle, are nontransferable, except in the event the original Receiver associated with the Lifetime Subscription is stolen, accidentally damaged or is defective.  A Lifetime Subscription associated with a home, portable, or dock & play Receiver is transferable from one such Receiver to another, up to a maximum of three (3) times.  For each permitted transfer of a subscription, a transfer fee will be charged.  As a final courtesy, we transferred the Lifetime Subscription from her Radio ID ending in [redacted] to her Radio ID ending in [redacted], with a $75.00 fee.  We informed her that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in [redacted].  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing the information below.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.   [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was contacted by someone from Sirius.  I explained my situation again to them. I was informed that I should have never been asked to fax anything in. I was then informed that I can transfer my service to my new car for a $75 fee.  I informed the caller that I was told that I could have lifetime membership on any of my devices and that there has never been a fee. I was told everything was always included in my lifetime membership.  I asked them to look at the contract that the caller went over with me to convince me to make this purchase.  I was then informed that the contract was a verbal one and that they had the right to change the terms of my agreement.  I was then emailed a copy of new terms which is totally contradictory to everything that I was promised. I advised the caller that her new terms were unacceptable, that I was promised that I would not have to pay anything else, and all of these years I haven't had to, and that now I am not getting what I was promised.  It is totally unethical to try to change the terms of my agreement after all of these years.  I would like to have my original agreement that was included with my lifetime membership and have my service transferred to my new vehicle in which I have already given them the information for.I have already been totally inconvenienced, have no Sirius in the vehicle that I am driving, and feel lied to and manipulated.  Can someone please help me to resolve this issue and get the service that I have already paid for.  Thank you[redacted]###-###-####
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]