Bastian Roofing, Inc.

Thank you for forwarding the...

complaint
dated October 30, 2017, regarding the Vehicle purchased from the CarMax store
located in [redacted] (“CarMax”) on or about June 9, 2016. In the complaint,
Mr. [redacted] describes concerns related to the Vehicle stalling, as well as
appointment availability to bring the Vehicle into CarMax for service.  
 
According to CarMax records, Mr.
[redacted] brought the Vehicle in for service on February 27, 2017, during which
time he had put 10,000 miles on the Vehicle. At that time, CarMax was unable to
duplicate the concern.
 
On October 30, 2017, Mr. [redacted]
contacted CarMax and was scheduled for the next available service appointment 8
days later. Due to the urgency of the situation, CarMax offered to have Mr.
[redacted] bring the Vehicle in on October 30, 2017, and CarMax was able to begin
service on the Vehicle sooner than expected on November 1, 2017. During this
service appointment, CarMax replaced the Vehicle’s battery a no cost to Mr.
[redacted] as a one-time gesture of customer service. CarMax also replaced the
Vehicle’s fuel pump which was covered under the terms of the Vehicle’s MaxCare
extended service plan. Repairs were completed and the Vehicle was returned to
Mr. [redacted] on November 3, 2017.
 
CarMax declines the request to replace
the Vehicle as it is outside of CarMax’s 5-day return period. However, if Mr.
[redacted] would like to sell the vehicle, CarMax would be happy to complete an
appraisal and provide a free written offer to buy the Vehicle.  
 
CarMax appreciates the opportunity to
respond to this complaint and to address Mr. [redacted]’ concerns. Please contact
me at ([redacted]) [redacted], extension [redacted], with any questions you may have.
 
Sincerely,
Emilee S[redacted]
Analyst, Executive Response Team

February 3, 2017
[redacted]...

[redacted]                               
720 Moorefield Park Drive, Suite 300
Richmond, Virginia 23236
Re: [redacted]
Complaint ID: [redacted] (the “Vehicle”),
VIN: [redacted]
 
Dear Ms. [redacted]:                                  �...⇄
 
Thank you for forwarding the complaint dated January 24, 2017 regarding
the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”)
on or about October 23, 2016.
 
In the complaint, Mrs. [redacted] states that her temporary
registration paperwork has expired due to issues with the documents from the
previous owners of the Vehicle. She requests that CarMax either work with the
[redacted] to complete the Vehicle registration by
January 27, 2017, or take return of the Vehicle, refund her payments made since
purchase, and pay off her loan balance.
 
CarMax’s records indicate that the title for the Vehicle was
received from the lienholder on or about December 1, 2016. As it was noticed
that some of the documents needed for Vehicle registration were unable to be
located, CarMax worked with the Vehicle’s previous owner throughout the month
of December to obtain the necessary paperwork. Business records state that Mrs.
[redacted] contacted the CarMax [redacted] regarding her Vehicle
registration on or about December 24, 2016, when the Assistant Business Office
Manager confirmed for her that this was expected to be processed by January 27,
2017.
 
CarMax received the documents from the previous customer and
worked with the [redacted] to finish the Vehicle
registration process for Mrs. [redacted] on or about January 25, 2017. Registration
for the Vehicle is now valid until May 16, 2017.
 
CarMax appreciates the opportunity to respond to this complaint
and considers this matter closed.
 
Please contact me at [redacted], extension [redacted],
with any questions you may have.
Sincerely,
Kristina S[redacted]
Analyst, Executive Response Team

Please see attached.

November 8,
2016
[redacted], Operations [redacted] 
RE: [redacted]
(VIN: [redacted] the
“Vehicle”)
 Thank you for forwarding the
complaint received in your office from Ms. [redacted] as it pertains to her purchase
of the Vehicle from CarMax of [redacted],...

** (“CarMax”) on September 13, 2016.
In
the complaint, Ms. [redacted] requests to be compensated by CarMax for her overall
experience.
After Ms. [redacted] purchase of the Vehicle, [redacted],
(“the Lienholder”) did not receive documents to initiate the loan for the
Vehicle. CarMax attempted to reach Ms. [redacted] on multiple occasions to have the
proper documents signed and the loan fully processed by the lienholder. However
they were unable to make contact for some time; therefore CarMax was unable to
contact Ms. [redacted] until about November 2, 2016, when this process was
explained. At that time, Ms. [redacted] agreed to sign the proper documents and
paperwork at CarMax. The loan for the Vehicle was fully processed and completed
on November 5, 2016. Additionally, in the interest of customer service and per
Ms. [redacted] requested settlement, CarMax waived a $[redacted].00 fee for paperwork
processing. No additional action would be needed from Ms. [redacted]. Ms. [redacted] also mentioned service concerns for the Vehicle
in her complaint in which CarMax diagnosed on November 8, 2016, under the terms
of her Limited 30-Day warranty. In the event that Ms. [redacted] has any further questions
regarding this, she is welcomed to contact me at 800-519-1511, ext. [redacted]. Thank you for
providing CarMax the opportunity to respond to this matter. Sincerely,
Curt D[redacted]
Analyst, Customer
Relations

July 22, 2016
[redacted]                              Re: [redacted]
Complaint ID: [redacted]
[redacted]       ...

                       
Thank you for forwarding the complaint dated July 8, 2016 regarding
the Vehicle purchased from the CarMax store located in [redacted], [redacted] (“CarMax”)
on or about November 27, 2015.
 
In the complaint Mr. [redacted] expresses concern related to an
accident that took place before he purchased the Vehicle, and requests that
CarMax allow for the exchange of the Vehicle.
 
The CarMax sales process includes reviewing a free AutoCheck
Vehicle History Report with every purchase, which is also available on our
website for every vehicle in our inventory. If the AutoCheck Vehicle History Report
indicates any accident history on a vehicle, our process includes sharing that
information with the customer prior to the final point of sale. We train our
sales consultants to share that while AutoCheck is a helpful resource, every
accident may not be reported to AutoCheck. Therefore, CarMax does not guarantee
an accident-free vehicle. Following this process, CarMax’s records indicate
that an AutoCheck Vehicle History Report was shared with Mr. [redacted] at the time
of sale which did not indicate any accidents. An AutoCheck Vehicle History
Report populated on or about July 13, 2016, also did not indicate any
accidents for the Vehicle.
 
Company records indicate that a member of CarMax [redacted]’s
purchasing department also populated Vehicle History Reports for AutoCheck and [redacted]
on or about July 19, 2016. CarMax’s notes state that this associate called Mr.
[redacted] on the same date, and that Mr. [redacted]’s concerns were discussed during
this call, including the AutoCheck Vehicle History Report with no reported
accidents and the [redacted] Vehicle History Report listing an accident on June 13,
2013. Following this conversation, Mr. [redacted] visited CarMax [redacted] on or about
July 21, 2016 to have the Vehicle appraised and to also look into options to
purchase another vehicle at that time. CarMax provided a favorable appraisal
for Mr. [redacted] during his visit as a gesture of goodwill for his continued
loyalty as a customer over the years.
 
Mr. [redacted] is actively working with CarMax [redacted], and initiated
the transfer of one vehicle for his consideration on or about July 21, 2016,
and two additional vehicles on or about July 22, 2016. CarMax welcomes the
opportunity to continue working with Mr. [redacted] to help him find his next
vehicle.
 
CarMax appreciates the opportunity to respond to this complaint
and considers this matter closed.
Please contact me at [redacted], extension [redacted],
with any questions you may have.
Sincerely,
Kristina S[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

April 24, 2017
RE: Mrs. [redacted] (the “Vehicle”), VIN: [redacted] Thank you for forwarding the complaint received in your
office from Michele [redacted], regarding the Vehicle purchased September, 14,
2013.  In the complaint, Mrs. [redacted]...

states
that the CarMax store in [redacted] (“CarMax”) damaged her Vehicle while it was
in for service and requests that CarMax repair cosmetic concerns on the Vehicle
at no cost to her.
 
On or about March 24, 2017, Mrs. [redacted]’s husband, Mr.
[redacted], brought the Vehicle to CarMax for an oil change and a transmission
flush.  At the beginning of the
appointment, Mr. [redacted] was provided an ‘Authorization for Service Agreement’;
which provided Mr. [redacted] and CarMax associates the opportunity to notate any existing
cosmetic concerns.  No existing cosmetic
concerns were notated during the check in of the Vehicle.
After CarMax completed service to the Vehicle on or about
March 24, 2017, CarMax associates and Mr. [redacted] once again went over the ‘Authorization
for Service Agreement’.  During the
checkout process, Mr. [redacted] did not bring any new cosmetic concerns to
CarMax’s attention.
On or about April 6, 2017, Mrs. [redacted] called CarMax and
spoke with Matthew, a member of management. 
During that conversation, Mrs. [redacted] stated that while her car was in
for service at [redacted], they had informed her that her alignment
was off and that there were scratches indicating impact, which she believed had
been caused by CarMax while it was in for service on or about March 24, 2017.  During the conversation, she requested that
CarMax take responsibility for the cosmetic concerns to her Vehicle.   
 
CarMax takes all allegations of damage happening on CarMax’s
property very seriously.  CarMax
management has conducted all appropriate research in regards to Mrs. [redacted]’s
claims and is confident that CarMax did not cause damage to Mrs. [redacted]’s Vehicle.  Additionally, Mrs. [redacted] did not bring any
exterior damage claims to CarMax’s attention until approximately 13 days after
the service appointment.  Therefore,
CarMax will not be participating in Mrs. [redacted]’s request to repair her
Vehicle’s cosmetic concerns at no cost to her. 
 
CarMax appreciates the opportunity to respond to this
complaint and would be happy to recommend a trusted body shop, should Mrs.
[redacted] like to pursue repairs to her Vehicle.
Please contact me at [redacted], extension [redacted], with
any questions you may have.
Sincerely,
Cristen P[redacted]
CarMax Customer Relations

October 3, 2016
 
[redacted],
Operations [redacted]                                
Re: Ms. [redacted]
Complaint ID: [redacted]
[redacted] (the “Vehicle”),
VIN: [redacted]
Dear...

Ms. [redacted]:                                  �...⇄
 
Thank you for forwarding the complaint dated September 16, 2016 regarding
the Vehicle purchased from the CarMax store located in [redacted], ** (“CarMax”)
on or about April 18, 2014.
 
In the complaint, Ms. [redacted] shares that when she purchased the
Vehicle from CarMax she was informed that she could refinance after a year and
a half of making her payments on time. However, when Ms. [redacted] went to
refinance the Vehicle, she shared that she was denied approval (by multiple
companies) due to the Vehicle being over 7 years old. Ms. [redacted] is requesting
that CarMax Auto Finance refinance her current loan at a lower rate or she
would like CarMax to pay off her current loan and find another vehicle with a
lower monthly payment/interest rate.
 
Ms. [redacted]’ finance rate and her ability to refinance the Vehicle’s
loan is heavily influenced by factors other than the age of the vehicle, this
could include personal credit history and application information - in which CarMax
has no control over. In addition, while the vehicle’s age and mileage are taken
into consideration, it’s CarMax’s understanding that the decisions to approve
the refinancing of a car loan is solely that of the financial institution(s) in
question. Therefore, CarMax is unable to speak on behalf of specific financial
institutions regarding their refinancing transactions.
 
Additionally, CarMax Auto Finance does not have the ability to
refinance loans, whether the original loan is through them or another finance
company.  
 
Based on the above, CarMax is unwilling to provide Ms. [redacted] with
the resolution that she seeks. However, if Ms. [redacted] would like to sell the
Vehicle to CarMax and finance another vehicle, she is welcome to bring it by
the CarMax nearest her to have it appraised and run a new finance application
on a different vehicle.
 
 
CarMax appreciates the opportunity to respond to this complaint.
 
Please contact me at (800)519-1511, extension [redacted],
with any questions you may have.
 
Sincerely,
 
Gabrielle P[redacted]
Analyst, Executive Response Team

January
29, 2016
[redacted], Operations Supervisor
720
Moorefield Park Drive, Suite 300
Richmond,
VA 23226
RE: Jeremy [redacted]
VIN:  [redacted] 2012 [redacted] LEAF (the
“Vehicle”)
Dear Mrs.
[redacted],
           ...

Thank you for forwarding the
complaint received in your office from Jeremy [redacted] regarding the Vehicle he
purchased from CarMax of Capital Boulevard, NC (“CarMax”) on January 12,
2016.  In his complaint, Mr. [redacted]
states that around January 24, financing was denied, and he was required to
return the Vehicle.  In his settlement,
Mr. [redacted] requests that CarMax return the Vehicle to him and reinstate the
original financing, or provide the wholesale value or his trade-in.
            Mr. [redacted] and his co-applicant
received initial financing through American Credit Acceptance (“ACA”).  Upon reviewing the application and potential intended
use of the vehicle, ACA denied financing. 
On or around January 26, CarMax worked with ACA to get approval for Mr.
[redacted] and his co-applicant.  ACA
approved financing for Mr. [redacted] and his co-applicant.  An additional lender also approved Mr.
[redacted] and his co-applicant.  Mr.
[redacted] and his co-applicant re-purchased the Vehicle on January 26, 2016.
            CarMax is delighted that assistance
could be provided to Mr. [redacted] in obtaining financing for his purchase.  If Mr. [redacted] has any further questions he
may contact me at 1-800-519-1511 ext. [redacted].
                                                    ...⇄
Sincerely,
Jennifer [redacted]
Analyst,
CarMax Customer Relations

October 18, 2016
[redacted],
Operations [redacted]                               
Re: Mr. [redacted]
Complaint ID: [redacted]
[redacted] (the “Vehicle”),
VIN: [redacted]
Dear Ms....

[redacted]:                                  �...⇄
 
Thank you for forwarding the complaint dated October 12, 2016, regarding the Vehicle purchased from the CarMax
store located in [redacted], [redacted] (“CarMax”) on or about October 7, 2016.
 
In the complaint, Mr. [redacted] states that when he brought the
Vehicle to another facility, Mr. [redacted] was informed that three panels on the
Vehicle had been repaired and repainted, which was seen by overspray and damage
to the paint. Based on this, Mr. [redacted]
requests that CarMax reimburse him for the cost of having a specialist fix the
overspray and paint damage at an
estimated cost of $[redacted] - $[redacted].
 
CarMax has reviewed Mr. [redacted]s request and has elected to provide him with the resolution he has requested. Mr.
[redacted] will receive a check in the mail from the CarMax Home Office once his reimbursement
has been processed, within 14 business days.  However, if he fails to receive this refund,
he may contact myself at (800)519-1511, extension [redacted].
 
CarMax appreciates the opportunity to respond to this complaint.
 
Please contact me at (800)519-1511, extension [redacted],
with any questions you may have.
Sincerely,
Gabrielle P[redacted]
Analyst, Executive Response Team

December 29,
2015
[redacted], Operations Supervisor
RevDex.com
720
Moorefield Park Drive, Suite 300
Richmond,
VA 23236
RE: [redacted]
[redacted] (VIN:
[redacted] the “Vehicle”)
Dear Mrs. [redacted],...


            Thank you for forwarding the
complaint received in your office from Ms. [redacted] regarding her purchase of
the Vehicle from CarMax of Tampa, FL (“CarMax”) on November 10th,
2015. In her complaint, Ms. [redacted] requested that CarMax compensate her for lost
wages and gas money related to her experience.
CarMax
completed a diagnosis and determined that additional parts were needed to
resolve an air conditioning concern. During this time, Ms. [redacted] was
provided alternate transportation. This repair for an evaporator core was
completed on November 30th, 2015.
Shortly
thereafter, Ms. [redacted] brought an additional concern for a lingering odor
from the evaporator core to the attention of CarMax. CarMax agreed to Ms.
[redacted]’s request for a second opinion from Autonation Ford of Brooksville,
FL, so that Ms. [redacted] did not need to complete additional travel. CarMax
authorized a diagnosis charge and repair by Autonation Ford to deodorize the
Vehicle under Ms. [redacted]’s 30-day warranty. At that time, Ms. [redacted] also
mentioned new concerns. In an effort of customer service, CarMax approved these
repairs to be completed at Autonation Ford.
            CarMax has exceeded its obligation
in terms of 30-day warranty repairs and declines to provide any further relief.
In the event Ms. [redacted] has any further questions, she is welcomed to call
me at 1-800-519-1511, extension 82505.
            Thank you for giving CarMax the
opportunity to respond to this matter.
Sincerely,
Curt
D[redacted]
Analyst,
CarMax Customer Relations

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].My apologies.  I have received a check and am satisfied with the outcome. I did not see any letter to return to you stating as such.
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]Good morning  [redacted] I'm sorry I had not received any prior emails regarding if the complaint was resolved. But the answer is "YES". CarMax refund my $[redacted] and I received the check yesterday and Jeff  (Service Mgr) followed up with me yesterday as well. And they did take the first car off my credit. So I feel better and hopefully this car will be Okay. Thank you in advance for you assistance. Sincerely, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Currently we are still waiting to hear if the warranty group is going to approve the replacement for a new engine, for the diagnosis of a porous block. Again I would like the remaining Of my loan paid and Carmax to take back this vehicle. This vehicle is not mechanically safe or reliable. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

July 15, 2016
[redacted]                              [redacted]
Complaint ID: [redacted]
[redacted]      ...

                   
Thank you for forwarding the complaint dated July 3, 2016 regarding
the Vehicle purchased from the CarMax store located in [redacted], [redacted] (“CarMax”)
on or about June 22, 2016.
 
In the complaint, Mr. [redacted] describes concerns with financing
for the Vehicle, including stipulations required by the financial institution.
Mr. [redacted] requests that CarMax honor the purchase agreement and allow him
to keep possession of the Vehicle.
 
CarMax’s records indicate that Mr. [redacted] elected to retain
legal representation after submitting his complaint, and has filed a petition regarding
his concerns.
 
CarMax appreciates the opportunity to respond to this complaint.
Sincerely,
Kristina S[redacted]
[redacted]

[redacted] 
RE:
     Customer Complaint of [redacted] 
            Thank
you for sharing Mr. [redacted] complaint and affording us the opportunity...

to
respond.  In his complaint, Mr. [redacted] states
that he was unhappy with the condition of the [redacted] (“Vehicle”) he
purchased from CarMax Auto Superstores of [redacted] on April 13,
2016.  In particular, Mr. [redacted] alleges
that as a result of a tire not being in proper condition he was unable to avoid
a car accident.  He requests that CarMax
Auto Finance waive the remaining balance on his retail installment account. While
we are disappointed to hear about Mr. [redacted] experience, we are unable to
provide Mr. [redacted] with the relief that he seeks.
            Mr.
[redacted] alleges that shortly after he purchased the Vehicle, he brought it back
to CarMax to address his concerns with its condition during his 30-day warranty
period.  CarMax was unable to resolve Mr.
[redacted] issues and directed him to a [redacted] repair facility (“[redacted]”).  Mr. [redacted] states that the [redacted] repaired the
tire.  On May 26, 2016, the day Mr. [redacted] picked up the Vehicle from [redacted], another vehicle ran a red light resulting in a
collision.  Mr. [redacted] speculates that the
tire, which had just been repaired by [redacted], did not perform as it should have to
allow him to avoid the other vehicle. 
The Vehicle was deemed a total loss
and it is our understanding that the other party was deemed at fault for the
accident.  After the insurance proceeds and
a refund of ESP were applied to Mr. [redacted] account, he had a remaining balance
on his account of approximately $[redacted].
CarMax prides itself in providing a
transparent and customer-friendly retail experience.  For example, any vehicle purchased can be
returned within 5 days with no questions asked and at no cost to the
customer.  In addition, CarMax provides a
limited 30-day warranty on any used vehicle purchase.  This means that within the first 30 days of
purchase, CarMax would remedy – at no cost to the customer – any breakdown
issue identified.  Here, the Vehicle had
just been repaired by [redacted] and there is no indication that it was not performing
properly.  While we are sorry to learn
Mr. [redacted] was involved in an accident, it appears it was the result of the
other driver running a red light and not as a result of the Vehicle’s
condition.
Thank you, again, for bringing this
complaint to our attention and affording us the opportunity to provide this
explanation.  If Mr. [redacted] has any
further questions, he is welcomed to contact me at [redacted], ext. [redacted].
Sincerely,
Curt
D[redacted]
Analyst,
CarMax Customer Relations

February
8th, 2016
[redacted], Operations Supervisor
RevDex.com
720
Moorefield Park Drive, Suite 300
Richmond,
VA 23236
RE: [redacted] (VIN: [redacted] the “Vehicle”)
2014 [redacted] Santa Fe
Dear Mrs.
[redacted],...


            Thank you for forwarding the
complaint received in your office from Ms. [redacted] regarding her purchase of
the Vehicle from CarMax of Houston, TX (“CarMax”) on December 5th,
2015. In her complaint, Ms. [redacted] requested a replacement at the same
price due to mechanical concerns with the Vehicle after purchase.
            On approximately January 8th
2016, CarMax agreed to a full return of the Vehicle and has since been working
with Ms. [redacted] to find a replacement. CarMax has transferred three
vehicles and will continue to assist until Ms. [redacted] finds the right
vehicle for her.
In
the event Ms. [redacted] has any questions about this, she may contact me at
1-800-519-1511, ext. [redacted].
            Thank you for providing CarMax the
opportunity to respond to this matter.
Sincerely,
Curt
[redacted]
Analyst,
CarMax Customer Relations

I'm [redacted] Bastian from Bastian Roofing responding to complaint #[redacted]. Yes I was called out for a service call to evaluate and find a leak at N10W29326 Castle Combe Ct. I did speak with both [redacted] and her handy man. I did my inspection from the inside of the attic area. I...

also did an outside visual inspection from the ground. No further roof top inspection was needed, as it was the inside of the attic that determined where the problem was. I then sat down with her at length and discussed what she was thinking of for the future of her home and told her a repair was possible, but in all honesty the home was going to need a complete reroof in the near future. I  also further explained that the home did have some ventilation issues (lack of proper ventilation).She stated that she wanted to repair the roof with asphalt shingles instead of cedar shake, which is against the bylaws of her particular subdivision.  She did say she will be putting the home on the market soon. My guess is that she didn't want to put any more money into a house she was planning on selling. I explained to her that I would be not be able to change shingle style for her, because of the subdivision bylaws.I told her I would prepare two different written detailed estimates for her, one for a repair and one for an entire reroof. I told her about Eagle View, an aerial roof measuring software that provides exact measurements - which has a fee of $125.00. The report that is provided by Eagle View is extremely detailed and accurate and is much more than a simple photograph of the house. She verbally agreed to paying for this report. In fact, it was at this point that she gave me her personal "business card", so that we had her correct contact information. I told her a copy of this report would be given to her only after she paid for it. We do have that report, and will release it to her when her bill is paid in full.  Providing two estimates gave her a choice of options. Neither of these written estimates were remotely close to the $55,000.00 she is claiming. In fact, our written repair quote was $4,285.00 - $1200.00 less than what she paid the other contractor to do the repair. The complete cedar shake tear off and cedar shake reroof was $38,405.00. Again no where nearthe $55,000 she is claiming. We can provide a copy of those estimates to you if necessary.We charge a minimum $50.00 fee for any service call to any address that is 30 minutes or more from our office. Her address was over 45 minutes away. The service call lasted well over an hour. There is a difference between calling our office and requesting a quote, to calling our office and asking us to come and find a leak. Charging for a service call isstandard, charging for an estimate is not. We are not charging for the estimates. A service was provided to her, therefore a charge is warranted.The bill reflects the $50.00 service call charge, the $125.00Eagle View Report charge, and a $25.00 late fee for being over 30 days late. We have sent an intent to lien via certified mail. If payment is not received we will file the lien.As for being obese, my wife is a great cook and my belly reflects that. I am not sure how that fact is relevant on a complaint report such as this. Attacking my physical attributes is very offensive, and highly unprofessional for a retired doctor.As for no one wanting to work for me, Bastian Roofing employs a 5 man crew. We are a small company that has been in business since 1969 with an OUTSTANDING reputation in our community and beyond. We are currently scheduling work into the Spring of 2016 because there is not enough time in 2015 to complete all the projects we have contracted. We do not advertise, as 100% of our work comes from customer referrals. If we were what Mrs. Babbitt is claiming, we would not have this.It is my belief that Jill simply doesn't want to pay her bill, because we would not go against the bylaws and repair her roof with anything other than cedar shakes. Thank you for clearing this up   [redacted] Bastian Owner of Bastian Roofing Inc.

Thank you for sharing [redacted]s complaint with us and providing us the opportunity to respond. Ms. [redacted] indicates in her complaint that on May 23, 2017, she received an alert (we assume from a credit monitoring service) informing her that a collection account was added to her credit...

file. For the purpose of this response, we will also assume that the collection account Ms. [redacted] references is our tradeline. Ms. [redacted] concern is that we did not provide her with notice of her right to dispute the validity of our tradeline before it was added to her credit file. There is no merit to Ms. [redacted] complaint. Our records reflect that we charged off Ms. [redacted] account on August 11, 2014. The following month (September 2014), we updated our tradeline information on Ms. [redacted] credit file to reflect the charge-off. Since this update, we have continued to furnish the status of Ms. [redacted] account as charged-off. Therefore, we cannot speak to what event triggered the recent alert from Ms. [redacted] credit monitoring service. Nonetheless, we are under no legal obligation to provide Ms. [redacted] with a validation notice relative to our tradeline. It appears that Ms. [redacted] is confused about the debt validation notice required from third-party debt collectors engaged in debt collection communication with a consumer. It is worth noting that we have received several credit information disputes from Ms. [redacted], including a claim that she was a victim of identity theft. In each case, we conducted an investigation and found no merit to her claims. As a result of these previous disputes, our tradeline already reflects Ms. [redacted] dispute. Following receipt of this complaint, we, again, investigated the accuracy of the information on our tradeline and we arrived at the same conclusion. We, therefore, cannot provide Ms. [redacted] with her desired resolution, which is that we remove our tradeline from her credit file. Thank you, again, for bringing this complaint to our attention and for the opportunity to provide this explanation. If you have any questions or concerns regarding this matter, please do not hesitate to contact me directly by phone at [redacted] or by email at [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their answer is as vague and bogus as when I spoke to them and it was definitely before Dec 31.  They refused to accept that the vehicle was in need of extensive repairs that were dangerous to my safety.  Because of their refusal I was forced to move forward with the dealer and pay for them myself.
Regards,
[redacted]