Bath & Body Works

We were able to remove the customers information completely from our system, please allow up to days for our Direct Mail offers to stop as they are pre-printedI then added the customer back to the mailing list for Direct Mail offers with the guidelines that was askedIn addition, we have also arranged for a $E-Gift card to be sent to the customers email address as an apology for the experiencePlease reach out to us if we can be further assistanceWe can be reached at ###-###-#### and reference case number [redacted]

We contacted the customer on January 10, We have replaced the $Gift Card the customer is stating was not used by her or the gift card recipient This appears to be resolved

We do not have any record of previous contactsWe contacted customer and left a VM on 4/27/and as of today, 5/1/we have not received a responseWe need to obtain further details/information to resolve

Our Bath & Body Works Direct partners called the customer to explain that they will no longer receive offers in the incorrect name and provided the explanationThe customer was happy that we have taken care of this and rectified the issueWe regret the bad experience that our customer had with our companyIt was resolved and closed on

Hello- We would like to resolve this matter but need to obtain additional informationAs of today, 5/we have not received a return phone contact to resolveAdditional information is needed.- Where was this product lost/stolen from?- Was this after you made your purchase and left our store?-If the resolution is a refund, we need to speak with customer directly to obtain the transaction and credit card infoThank you

We regret the frustration that our customer had with us We have communicated with the customer the actions that we have taken to satisfy her request, and to ensure that she receives the quantity of emails requestedWe have sent her a $gift to use on her next visit; we hope to see her again

Bath and Body Works: Although you did speak with me, and I was able to complete my transactions the next day, there is absolutely nothing you did for me out of thenorm The body soaps were $the next day anyway, and as usual, I was able to use any coupons that I had, so as far as resolution, you reallydid not accommodate me in any way Your marketing department needs to seriously look at the frequency of the emails that are sent outon a daily basis, sometimes duplicates, sometimes for deals the next day that are not valid at the time of the email This is deceptiveadvertising, and it not a way to build a lasting customer relationship with anyone The emails were sent directly from your companyand should have been honored THE DAY they were sent out Respectfully, [redacted] ***

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meStaff I spoke with was friendly and was able to resolve my issue Regards, [redacted]

The customer contacted us originally on July 27, 2017 regarding her experience at the *** store. We have been in contact with the customer via email, and contacted her via phone, today, July 28, 2017. This has been resolved. If you have any additional questions or concerns, please contact us... directly at ###-###-####.

Thank you for taking the time to contact usI apologize to hear that you did not receive your $Gift Card that was sent out on the 6/16/Would like to speak with you further via phoneWe attempted to reach you today and on 6/13/with the telephone numbers provided and am sorry we missed you I ask that you please contact us directly at ###-###-####, and we’d be happy to assist you further regarding your Gift CardOr, if there’s a good time for us to reach you, please reply with a time you would like for us to callYour account has been noted, so anyone you speak with will be able to assist

Every company has that ONE product. That ONE product that keeps one customer coming back for more. That product is BODY POLISH. This sea-salt-hyaluronic acid concoction is amazing. It has removed the rough and patchy skin on my feet and ankles, my skin brown spots are getting lighter and my skin is baby soft. I have never been a fan of their products, but this ONE PRODUCT keeps me coming back for more. HINT: Scrub while you are dry and then turn on the shower.

Dear ***, Thank you for your recent contact regarding your orderOur records only show one order placed on 4/in the amount of $I am so sorry for any frustration regarding the additional charges and the overdraft fee that you see on your bank statementWe attempted to reach you at
###-###-#### on 4/at 10:AM. I regret that we were not able to speak with you directly, but would love the opportunity to resolve any concerns you may have. Please have your bank fax us a copy of your statement that reflects the additional charges and overdraft fee at ###-###-####We are happy to make sure the additional charges and the overdraft fee is refunded as soon as possible***, please call us directly at ###-###-#### and please ask to speak with a supervisor directly so that we may assist you further.Thank youMatt

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do think this is a poor way of conducting business - taking too much money from someone's credit card and then taking way too long to refund it until repeated calls are madeAnd it's clear that I wasn't the only one who had that experienceBut I did receive my refund after calling a bunch of times, so I accept this response.
Regards,
*** ***

The business went over and beyond to handle my issueI received a gift card and was able to replace my candlesThank you Tabitha!Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

The customer contacted us on March 6, regarding her experience with our WallflowersWe have forwarded on her case to the appropriate department for resolutionThe customer can expect a call within to business days from that department and they will provide the next steps for resolution

We were able to speak with the customer and come to a resolutionWe facilitated a return with the store for the remaining candles that she had and with the one that she mentioned in the complaint, we will have our quality team examine it once it is receivedWe have also sent a gift card for the inconvenience and appreciate the details and information she providedThe customer’s concern has been addressed

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

We love our customers and want them to have an amazing experience each and every time they visitWe are so sorry we disappointed *** during her recent visit to our store. We have reached out to Dianne and provided an option that resolved the issue

Contacted customerThis issue has been fully resolved