Bath & Body Works

Hello- We would like to resolve this matter but need to obtain additional information. As of today, 5/3 we have not received a return phone contact to resolve. Additional information is needed.- Where was this product lost/stolen from?- Was this after you made your purchase and left our store?-If the resolution is a refund, we need to speak with customer directly to obtain the transaction and credit card info. Thank you.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,  [redacted]

We were able to speak with the customer today and get everything resolved. We were able to discuss the receipt and to identify the problem. We are issuing a credit back to her account and sending a gift card for the inconvenience.

I am rejecting this response because what information does the business need to clarify I complain or lost the items.
Regards,
Manley C[redacted]

We do not have any record of previous contacts. We contacted customer and left a VM on 4/27/18 and as of today, 5/1/18 we have not received a response. We need to obtain further details/information to resolve.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

We regret the frustration that [redacted]...

had with us.  We were able to talk with him and come to a resolution that was suitable for him. We appreciate the feedback he gave us around the experience he had and we are also grateful for the details he has given to help us strengthen our associates so we can prevent this experience from happening again.  We hope to see [redacted] soon.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

We were able to remove the customers information completely from our system, please allow up to 90 days for our Direct Mail offers to stop as they are pre-printed. I then added the customer back to the mailing list for Direct Mail offers with the guidelines that was asked. In addition, we have...

also arranged for a $25.00 E-Gift card to be sent to the customers email address as an apology for the experience. Please reach out to us if we can be further assistance. We can be reached at ###-###-#### and reference case number [redacted].

Bath and Body Works: Although you did speak with me, and I was able to complete my transactions the next day, there is absolutely nothing you did for me out of thenorm.  The body soaps were $3 the next day anyway, and as usual, I was able to use any coupons that I had, so as far as resolution, you reallydid not accommodate me in any way.  Your marketing department needs to seriously look at the frequency of the emails that are sent outon a daily basis, sometimes duplicates, sometimes for deals the next day that are not valid at the time of the email.  This is deceptiveadvertising, and it not a way to build a lasting customer relationship with anyone.  The emails were sent directly from your companyand should have been honored THE DAY they were sent out.  Respectfully, [redacted]

We have called the customer and was unable to reach her at this time. We left a message with our phone number and asked that she reach out to us at her convenience. We are open Monday through Friday 9am-5pm EST.

We attempted to reach out to Mr. [redacted] on 10/18/2016 via the phone number on this inquiry but it appears the number listed is for a Bath and Body Works store location. We have sent the customer an email letting him know that we are here to resolve his concern and if he could contact us due to not...

having a correct phone number for him. We have not received a response from the customer as of today 10/26/2016. We are hoping to hear back from Mr. [redacted] so that we can address and resolve his concerns.

After careful review of your case, it appears that we have processed two $25 Gift Cards to cover your original $50 Gift Card. The first gift card was sent on January 2, 2017 and the second gift card was sent on January 11, 2017. We ask that you allow 7-10 business days to receive the gift card through the US Mail. If you have any additional questions, we ask that you please contact us directly at ###-###-####. We are open Monday through Friday, 9:00am to 7:00pm, EST.

We are sending a letter to the customer including a $30 gift card as well as an apology around his Cinnamon Stick Concentrated Room Sprays. In the letter we explained we are letting our Quality Assurance Team be informed of his experience as well as providing information around our 100%...

satisfaction guarantee on our products, that if for any reason he is not completely happy with our products, we want him to return them to our store for a refund, exchange or merchandise credit. He should receive his letter within 7-10 business days.

I spoke to Natasha earlier this morning...

and initially, I was okay with the plan that we discussed but as I thought about it further it's completely UNACCEPTABLE. As stated in my initial complaint, I ALWAYS have issues with B&BW. This is NOT the first time. But the fact of the matter is, a piece of hot wick flew on my chest. God forbid if it flew in my eye! And out of this ordeal, they want me to mail back 4-5 candles and receive a $30 gift card? Seriously, a $30 gift card? That's only one candle and a Pocketbac! That's the thanks that I get for being a loyal customer, while their products are faulty and hurt people. It's crazy. Natasha was extremely sweet but I truly can't accept this as a solution to what I've had to deal with. Maybe they will be able to come up with another solution that will be a little better because this situation could have been so much worse. I did call Natasha back and another young woman stated that she wasn't at her desk and that she would call me back so I'm waiting on a return call at this moment. Also wanted to submit an attachment of the candle and how you can clearly see how the tiny black pieces of are scattered across the candle as well as on the sides of the jar from how it exploded.

If they had indeed tried to contact me, they would have.  A $10 gift card is nothing but a slap in the face to me.  I am disabled and having been back in your location, thanks for letting the person know I made a complaint about them.  The comment was made 'that's the bh that made the complaint about me'.  Thank you for nothing!Regards, [redacted]

Please contact me via email at [redacted]

Bath & Body Works appreciates our loyal customers and is committed to providing excellent products and customer service. We value your feedback and appreciate the opportunity you have given us to make this situation right.
A gift card for the remaining refund has been issued and sent...

via FedEx 2 Day.  We are committed to excellent customer service and sincerely apologize for not meeting your customer service expectations.

I attempted to contact the customer today, at 5:17pm, and was unsuccessful. The customer initially contacted us on February 22, 2017 regarding her experience with our Scentportable. We forwarded on her case to the appropriate department for resolution and an attempt was made to contact...

the customer. We have resent that information over to the appropriate department and the customer can expect a call within 3 to 5 business days and they will provide the next steps for resolution. Your pre-paid label was sent to the provided address on February 27, 2017, and I apologize to hear that you did not receive it. We have sent another label to the provide address, and you should receive it within the next 7-10 business days. If you have any additional questions, please contact us directly at ###-###-####.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Natasha, thank you for your Professionalsim and Great Customer Service! :-)