Bath & Body Works

The customer contacted us originally on July 27, 2017 regarding her experience at the [redacted] store. We have been in contact with the customer via email, and contacted her via phone, today, July 28, 2017. This has been resolved. If you have any additional questions or concerns, please contact us...

directly at ###-###-####.

Dear Ms. [redacted] Thank you for taking the time to contact us. Although we're glad that you enjoy using our products, we are disappointed to hear that you are experience difficulty while using our 3-Wick Candles. We would like to speak with you further via phone. We attempted to reach you today...

with the telephone number provided, and am sorry I missed you. I did leave a voicemail referencing your case number: [redacted] I ask that you please contact us directly at ###-###-####, and we’d be happy to assist you further. Or, if there’s a good time for us to reach you, please reply with a time you would like for us to call. Your account has been noted, so anyone you speak with will be able to assist.

We are so excited that Amy was able to purchase our brand new Aromatherapy Collection- Comfort - Vanilla & Patchouli Body Creams! We felt terrible that she had received mis- information from the website couponcabin.com.  We have no affiliation with that company and the offer posted there...

for $50 off of $50 order was not a valid offer for Bath and Body Works.  However, we understand how disappointing it can be to receive misinformation online.  We were glad to credit the $50+tax back to the customer on 9/21/17.

Dear Ms. [redacted] Thank you for taking the time to contact us. Although we're glad that you enjoy using our products, we are disappointed to hear about your experience with our Wallflowers. We would like to speak with you further via phone. We attempted to reach you today with the telephone...

numbers provided and am sorry we missed you. I ask that you please contact us directly at ###-###-####, and we’d be happy to assist you further. Or, if there’s a good time for us to reach you, please reply with a time you would like for us to call. Your account has been noted, so anyone you speak with will be able to assist.

We regret the frustration that our customer had with us.  We have communicated with the customer and explained the actions that we have taken to resolve the complaint. We have sent her a gift to use on her next visit; we hope to see her again.

The customer contacted us on December 14, 2016 regarding her and her son’s experience at our store. At that time, we sent the customer a $5.00 Electronic Gift Card to cover the cost of her son’s coupon. After careful review, it appears that the customer was able to process an online order on...

December 14, 2016 for the full amount of her $25.00 gift card.

We have contacted customer to apologize for her experience and have arranged for a $10 EGC to be sent to her email address within 2 business days to replace her coupon that was not accepted.

Dear Ms. [redacted]  Thank you for taking the time to contact us. Although we're glad that you enjoy using our products, we are disappointed to hear that you were incorrectly charged in our store. Would like to speak with you further via phone. We attempted to reach you today with the telephone...

numbers provided and am sorry I missed you.   I ask that you please contact us directly at ###-###-####, and we’d be happy to assist you further. Your account has been noted, so anyone you speak with will be able to assist.

I WILL HAVE TO TALK TO THEM , MONDAY ON , DECEMBER 12, 2016 . THEN I'LL LET YOU KNOW TH EOUTCOME . THANKS FOR YOUR HELP .

The customer reached out to us on December 12, 2016 regarding her concerns, and this has been resolved.

We have spoken to the customer, and educated that we are not affiliated with [redacted] clothing store; in which she had her experience. Please direct her complaint to that company, if able.

We contacted the customer on January 10, 2017. We have replaced the $25.00 Gift Card the customer is stating was not used by her or the gift card recipient.  This appears to be resolved.

I am rejecting this response because: I think I'm even more disappointed than I initially was when I issued the complaint. I called back and spoke to 2 reps. The first one didn't seem to care in the slightest bit. But the second lady explained things much better. At first they wanted me to pack the candles up and send them back. Then I explained to the second rep that I would just go in the store. Both options are inconvenient; being that I work 3rd shift. I do think Bath and Body Works could have handled it much better than they did, however. The entire ordeal is very inconvenient PLUS they could have offered a complimentary candle or something just for the trouble. It's rude to make people go through so much with their products and then don't even try to satisfy the customer.Regards,[redacted]

Our Bath & Body Works Direct partners called the customer to explain that they will no longer receive offers in the incorrect name and provided the explanation. The customer was happy that we have taken care of this and rectified the issue. We regret the bad experience that our customer had with...

our company. It was resolved and closed on 4.20.15.

The customer's concern has been forwarded to the appropriate department for further review and additional details regarding the outcome will be provided once they are available.

As the complaint states; The Gift Card was not for $25.00. The Gift Card was for $50.00 and the full...

amount was used and it was not used by me or the Gift Card Recipient. Your company replaced only $25.00 and not the full amount of $50.00. Your company refused to replace my full amount of $50.00 on January 10, 2017. I would like the $25.00 that I am still missing and I would think it is in your best interest to maybe investigate this matter internally for possible Gift Card Fraud by someone familiar with your store(s).

We have called Barbara and left a message. We would like to discuss the situation and options about returning her items.

I attempted to reach this customer via phone on 12/13/2016, but it went straight to voicemail. I left her a voicemail asking her to contact us back.

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], BUT I found that the matter was addressed by Bath & Body works ONLY after I placed a complaint with the Revdex.com. Prior to that, I received a "form" letter stating that the money could not be refunded because the item had already been sent to me.  I have not received the refund yet, and will be further contacting the Revdex.com to address future complaints if the refund is not delivered as promised.  For now I am satisfied with the refund.  I do not intend to place any future orders on line nor use their products.  By the way, I never did receive the emails that they said were sent to me with the gift cards.  I have had the same email for years & no one else has access to my computer.   It is in a private building.
Regards,
[redacted]