Bath & Body Works

We apologize to hear that you did not receive our response to your original email sent on November 30, 2016. We attempted to reach out to the telephone number provided on December 11, 2016, and received a voicemail. We ask that you please contact us at your earliest convenience, and...

we would be more than happy to get this taken care of for you. Our telephone number is ###-###-#### and please reference case number: [redacted].

We regret the bad experience that our customer had with us.  We called and were unable to reach the customer at that time. We have left a message asking the customer to contact us at her convenience at which then we will discuss our resolutions options.

We would like to speak with you further via phone. We attempted to reach you today with the telephone numbers provided and am sorry we missed you. I ask that you please contact us directly at ###-###-####, and we’d be happy to assist you further. Your account has been noted, so anyone you speak with...

will be able to assist.

Dear Ms. [redacted], Thank you for taking the time to contact us. Although we're glad that you enjoy using our products, we are disappointed to hear about your experience with our Hand Sanitizers. We would like to speak with you further via phone. We attempted to reach you today with the telephone...

numbers provided and am sorry we missed you. I ask that you please contact us directly at ###-###-####, and we’d be happy to assist you further. Or, if there’s a good time for us to reach you, please reply with a time you would like for us to call. Your account has been noted, so anyone you speak with will be able to assist.

We regret the frustration that our customer had with us.  We have communicated with the customer the actions that we have taken to satisfy her request, and to ensure that she receives the quantity of emails requested. We have sent her a $50 gift to use on her next visit; we hope to see her...

again.

Thank you for taking the time to contact us. I apologize to hear that you did not receive your $10.00 Gift Card that was sent out on the 6/16/2016. Would like to speak with you further via phone. We attempted to reach you today and on 6/13/2016 with the telephone numbers provided and am...

sorry we missed you.  I ask that you please contact us directly at ###-###-####, and we’d be happy to assist you further regarding your Gift Card. Or, if there’s a good time for us to reach you, please reply with a time you would like for us to call. Your account has been noted, so anyone you speak with will be able to assist.

In regards to complaint #[redacted], the customer had a concern with one of our products. In the timeframe that she reached out to Revdex.com she also reached out to Bath & Body Works via email. We have contacted the customer and was able to understand and address her concern. We assured her we take...

these concerns seriously and appreciate the details and information she provided. The customer’s concern has been addressed.

We regret the bad experience that our customer had with us. We called and were unable to reach the customer at that time. We left a message asking the customer contact us at their convenience at which then we will discuss our resolution options.

Dear Mr. [redacted]Thank you for taking the time to contact us. Although we're glad that you enjoy using our products, we are disappointed to hear about your experience with our promotions.I am glad that I was able to reach out to you yesterday regarding your concerns. Per our discussion, we were able...

to determine that the emails you received on November 7, 2016, regarding the $3 Hand Soap promotion, were not valid emails sent by Bath & Body Works. As an apology for the inconvenience, we were able to contact the store on your behalf, and honor 3 transactions using your $10.00 off $30.00 coupons, your free item coupons, and the $3 Hand Soap sale.If we can do anything else for you, we ask that you please call us at ###-###-####.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Staff I spoke with was friendly and was able to resolve my issue. 
Regards,  [redacted]

In regards to complaint #[redacted], the customer had a concern with a return made in the store. In the timeframe that she reached out to Revdex.com she also reached out to Bath & Body Works Customer Service via phone. We were able to understand and address her concern. We assured her we take these...

concerns seriously and appreciate the details and information she provided. The customer’s was satisfied with the resolution and her concern has been addressed.

We contacted the customer and left a message asking she contact us at her convenience.
We regret the frustration that our customer had with us. We look forward to speaking with her and coming to a resolution.

We contacted Ms. [redacted] on May 2, 2017 regarding her experience with our Wallflowers and her in store experience. Per our conversation with Ms. [redacted], this has been resolved. If you have any additional questions, please contact us directly at ###-###-####.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
I am returning products back to bath and body via mail. and would like my money back

In response to your letter dated September 16, 2015 regarding [redacted] complaint...[redacted] did in fact get her refund on 9/16/15 in the amount of $266.06.We apologized to her for the delay when she called us. Our bookeeper was in the hospital for a few weeks and our office manager was not...

able to process the return.We know that customers don't like to hear excuses but sometimes unfortunate situations occur that may inconvenience a customer but we do try to make it up them. We have been in business many years and value our relationships with our customers. This is the FIRST time we have received a letter of complaint from the Revdex.com.  In [redacted] case we would be more than willing to offer her a free day's rental the next time she rents from us.Thank you for you help in resolving this matter.

Review: Sometime back I purchased 4 liquid soap metal jackets which were specifically designed for BB&BW soap containers, along with a bunch of liquid soaps. In August-2015, I picked up a similar-looking liquid soap bottle/container from BB&BW, and when I came home, to my surprise and disappointment, it did not fit into the metal container/jacket because the shape was changed. On 9/11/2014, I went into the [redacted] store with my wife, and I informed the store clerk (Lilia) about the discrepancy and was told that BB&BW has changed the shape of the jacket and the old soap bottle was replaced with a new shaped bottle, and that the jacket cannot be exchanged. Lilia said the company policy is to refund $2 for each jacket returned, and I should pay the difference (about $4) for any replacement jackets that I want to buy. So I asked to speak to the supervisor, and a person by the name of Iris came from the back room, and when I said, that does it mean that I should throw away the metal jackets which is a waste of money, she said yes, she said it's company policy and there's nothing she can do about it. So I tried to politely explain that just because the BB&BW policy has changed, doesn't mean the customer should pay the penalty (i.e. waste of money for buying the 4 original soap jackets). Iris was very blunt, discourteous and never apologized for any inconvenience, nor tried to be helpful in any way. When I told her why is she being so blunt and not even expressing regret at the customer dissatisfaction and frustration, she said "have a good day" and walked back into the back room.WHAT DO I WANT?I want BB&BW to exchange the old jackets they sold me, for the new ones that they put out, because they have discontinued making the old liquid soaps and jackets, and the customer is forced to THROW AWAY the old jackets because they changed the old shape for no fault of the customer. I don't want my money back, I just want the 4 jackets to be replaced to fit their new bottle shape. THANK YOU.Desired Settlement: Change the 4 old design metal jackets for the new ones, because they changed the shape, and the customer should not be penalized. They should honor or grandfather the old jackets for old customers who previously bought them. Thank you.