Bath & Body Works

The Bath and Body Works did contact me and I spoke with the Customer Service rep, several times actually. So on Monday 1/11, I returned all of the items to the store (a
different nearby location at my request) and with another follcall to Customer Service yesterday for one small transaction still outstanding - - all items have now been completely refunded - - this complaint may now be closed

I reviewed the response made by the business in reference to complaint ID ***, and find the mutual resolution is satisfactory to meThe company handled the matter with the up-most concern and diligenceIn closing, as a show of "Good Faith" the e-card has been sent.
Regards, ** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Dear ***, Thank you for reaching out regarding your Online Gift Cards not being receivedI am so sorry for all the back and forth emailsWe pride ourselves in Customer Service and are very disappointed how this was handled
It looks like the associate who assisted you on 12/17/attempted to issue the credit, but did it incorrectly which is why the funds were never returned to youOur greatest apologies! I have shared your experience with our technical teamAs requested, I have issued a credit in the amount of $to your *** account on 12/21/Please allow 3-business daysfor this credit to appear on your online recordsYou will receive a seperate email confirmation regarding this credit When customers like you take the time to write us, we can improve our service and prevent problems from happening in the future, so thank you, *** We take customer service seriously at BathandBodyWorks.com andhope to have the opportunity to serveyou again in the future

We attempted to call the customer twice today and was unable to reach her or leave a
messageWe were able to get confirmation from our online partners that they spoke with *** in mid-March and in the conversation she stated she filed a Revdex.com complaint and expressed the frustration around her Wallflower Units not workingUnderstanding the frustration, online placed an order for Wallflowers and she got replacements Wallflowers at no cost (total without shipping $ including tax) and was sent a $GCAt this point the customer is taken care ofIf the customer would like to contact us about anything else or about this matter please call 1-800-395-and reference case number ***

We appreciate you taking the time to send us pictures of your items and we have included those pictures in your case. We attempted contact you via phone on March 7, and also today, and have been unsuccessfulIf you have any additional questions or concerns that you would like to discuss, we ask that you please contact us directly at ###-###-####

I was successful in reaching out to this customer yesterday to address her Candle concernsI did offer to send her out replacement candles of her choiceShe did need some time to think about what fragrances she would likeI arranged to contact her back at 4:p.mon I was unsuccessful in reaching her at this time so I did leave her a messageJoanne did reach back out to me today and as we moved through the conversation, we felt it would be best to send her a $GC so that she could replace the candles at a more convenient timeShe stated she was happier with this resolution then her previous interactionsI asked her if I could do anything else to resolve her and concern and she said "no", she felt this would take care of itI did inform the customer to contact me anytime in the future and I am happy to assist her

I have received my desired solution and the issue is resolvedThank you

I was SUPPOSED to receive a gift card in the mail with the return labelI received the return label but no gift card (which I was hoping to use with the SAS sale) I'm truly starting to believe that Bath and Body Works really doesn't care about their customers because I've received NOTHING but the run around! I've taken candles back, mailed a candle back, etc but for all of this trouble I'm still waiting for my giftcard and for this issue to be resolvedBut of course, nothing has happenedMy next step is to contact Consumer Affairs

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

Dear Ms.***Thank you for taking the time to contact usAlthough we're glad that you enjoy using our products, we are disappointed to hear about your experience with our Wallflowers Heaters, and also your experience at our storeWe are concerned that this experience was not a positive one and would like the opportunity to make it up to youWe are sending you a $Online Gift Card to cover the cost of your Wallflower HeatersThis gift card should arrive at your email address within to business day, and can be used online or in any of our Bath & Body Works stores. If we can do anything else for you, please call us at ###-###-####

I can send an email and pictures within ten business daysI have pictures on what it did.
Regards, *** ***

In regards to this complaint, the customer had a concern with a charge she seen in her accountIn the timeframe that she reached out to Revdex.com she also sent a letter to Bath & Body WorksWe were able to understand and address her concern; per the customer's request we have sent a letter
with explanationWe assured her we take these concerns seriously and appreciate the details and information she providedThe customer’s concern has been addressed

Dear ***,After further review, we shipped an Ocean Men's Cologne on 12/as the replacement for the cancelled itemWe also shipped an E-gift Card to the email address on the account in the amount of $We attempted to reach the purchaser by phone, but was unable to reach them
directly.If there is anything else we can support you with, please give us a call at ###-###-#### for further assistance.Sincerely,Sara M.BBWD SupervisorBathandBodyWorks.comLbrands Direct Fulfillment, Inc

We tried to reach out to the below customerWe left a voicemail and also emailed the customerThe item in question was not included on the orderWe have issued a full refund of $back to the original form of payment

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Sharon F*This matter has been resolved.Thank you*** ***

We have removed the customer from our mailing list and sent the below response:Dear [redacted],We received your request regarding being removed from the mailing list. Let us assure you that your email has reached the appropriate department to address your inquiry or concern. We have escalated your...

request and removed your information from the mailing list. You may still receive a mailer if it was already printed, but you will no longer receive future mailings to the address provided.If you have any further questions or concerns, please call us at your earliest convenience at ###-###-####. We're open from 9:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday.Sincerely,Ashley A.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
Manley [redacted]

We have spoke to the customer and resolved. To invite the customer to shop with us again, we are sending a $25 e gift card for a future store/online purchase.