I PAID FOR INTERNATIONAL URGENT OVERNIGHT DELIVERY (FROM CANADA TO USA) THEY SAID IT WOULD NOT BE A PROBLEM. I DID THIS ON A THURSDAY IT WAS PROMISED FOR FRIDAY DELIVERY. IT DID NOT GET THERE. IT WAS DOCUMENTS NEEDED FOR A CONFERENCE. BECAUSE THE PACKAGE GOT LOST-LATER FOUND IT WAS TOO LATE FOR A FRIDAY DELIVERY. NOW IT'S SATURDAY AND BECAUSE I DIDNT PAY EXTRA FOR A SATURDAY DELIVERY ( it should have been there Friday). ITS IN A CONTAINER 20 MINUTES AWAY FROM WHERE IT NEEDS TO BE. BUT IT CANNOT BE OPENED UNTIL MONDAY BECAUSE THEY ONLY HAVE ONE PERSON WORKING AND HE ONLY WORKS ON THE PACKAGES THAT PEOPLE PAID FOR SATURDAY DELIVERY.... IT WILL TAKE 5 DAYS FOR MY PACKAGE TO ARRIVE. TERRIBLE SERVICE. WILL NEVER DEAL WITH THEM AGAIN. USE A DIFFERENT COMPANY-[redacted] OR OTHER.
I recently used Fedex Ground to ship my bicycle from Albuquerque to Los Angeles. The package went missing in the process and was never recovered. I have since received a check for the amount I declared, however, the process I went through to get that check was extremely upsetting. I was completely dissatisfied with the way my case was handled. The following is an account of my experience.
On January 19, 2015, my bicycle was shipped via Fedex Ground from a Fedex Ship Center located in Albuquerque, NM to Los Angeles, CA. The destination was my work address. I used an online third party shipping company that catered to bicycle shipping. So I paid for the shipping through their website and printed out the shipping label, which I attached to the box. The box I used was a re-used bicycle box (not the original box for my bike). As a precaution, I also attached an additional label to the box, which included my name, home address, and telephone number.
I tracked the progress of my package until it reached City of Industry, CA on Thursday, January 22. The status remained the same for a few days. So, on Monday, January 26th, I called customer service to look into the situation. The woman I spoke to speculated that the label came off. She asked for a description of the box and the contents, which I provided. She was going to get in touch with the City of Industry facility, as well as the Los Angeles facility, to see if they had any packages matching my description. She said she would get back to me within 24 hours. This woman seemed sympathetic and eager to help. Unfortunately, Fedex employees exhibiting such qualities would be rare.
When I had not heard back within 24 hours, I called to check in. The customer service representative I first spoke to said he would transfer me to my caseworker in the trace department. I thought it would be the woman I spoke to previously, but it was a different woman. This woman informed me, rather rudely, that it could take up to 48 hours. She made me feel like a nuisance for even calling.
48 hours after my initial call, I called again. Once again, I was transferred to a woman who was not my original contact. Once again, she had no updates. I was told I had to wait another 48 hours for an update.
I called again on Friday, January 30. I was transferred to yet another woman in the trace department. This woman told me that the facility hadnât even started looking for the box. Now I was really getting annoyed. I didnât know if it was the trace department employees or the facility employees, but someone was clearly not following through on their promised actions. This woman said she would put in another request. She also said I should expect to hear back Monday or Tuesday.
I didnât hear back, so I called Tuesday evening. Big surprise, there was no update.
Finally, at 7:30 on the morning of Wednesday, February 4, I received a call from a woman in the trace department. The facility had found a box that could be mine. Hallelujah! She just needed to verify somehow that the bicycle was mine. She asked if I knew the serial number or the bike size. I didnât off the top of my head, but I was able to locate the receipt. I wasnât sure which numbers, if any, would be relevant. So, I just started reading numbers off. Nothing was matching her info.
She very quickly became convinced that whatever they found was not my bike. She said they would look for another day before declaring the package missing. I asked her to slow down a moment. I wasnât even sure if any of the info I was giving her was correct. If they had found a bike, I felt like there was a good chance it was mine. What are the chances that there was another Fuji bicycle out there that had also lost its shipping label?
I tried to think of anything else that would identify the bike, or the box it was in, as mine. Thatâs when I remembered I had put that additional sticker on the box with my name, home address, and phone number. So I mentioned the sticker to her and started to tell her the home address. She quickly cut me off saying that they already had the shipping info. I told her they didnât have this info because it was my home address, which was different than my work shipping address. Yet she was convinced that she did not need the info. I must have gone back and forth with her for five minutes trying to convince her to take down the information. She finally, begrudgingly, took down the info. I was just trying to provide information I thought might be useful, but I had to fight for this woman to accept it! She was devoid of any desire to help me. This was just another job. I was just another annoying case.
I was pretty mad at this point and was not thinking straight. Otherwise, I would have told the woman to stand by because I was going to call the shop that I purchased the bike from to obtain the serial number and size. Of course, once I cooled down a little, this idea popped into my head. I called the shop and was able to get the numbers. I realized at this point that I had definitely given the woman incorrect information.
At this time, I also began to wonder if the Fedex facility was looking at the actual bike inside or just the bike box. If you recall, I shipped the bike in a re-used box from another bike. So if they were looking at the box for serial numbers, of course any number I provided wouldnât match. The initial woman I spoke to in January had asked for a description of the package contents, so I took that to mean they were actually opening up boxes. But, I wanted to make sure. I called the trace department a couple hours later to provide the serial number and bike size info. I then asked about whether the facility would be looking for the serial number inside or on the box. This woman said they would be looking on the box and that unless a package was damaged, they would never open a box up! I explained to the woman my concern that the facility was looking at the wrong serial number. She said she would pass on the information to the facility and that someone would get back to me.
Well, for the first time, they didnât wait that long to get back to me. Later that evening, around 5:30pm, I missed a call from Fedex. The voicemail the trace department employee left was simple and straightforward. It was also the most unsympathetic, insincere message Iâve ever heard. She stated that my package was being declared missing. She advised that I should contact the shipper to start the claims process. She was âvery sorry for the inconvenience.â
First off, this was much more than an âinconvenience.â I bought that bike on sale at the end of the season. I canât get that same bike for the same price. I canât even get that same bike because my size was sold out. Bikes are like cars. They come out with new models every year, and the old models are discontinued. Secondly, not even a day had passed since that phone call at 7:30am. So, they didnât âgive it another day to look before declaring the package missingâ. The short timespan also led me to believe that no one actually followed up on my additional info.
I called customer service back that same evening. I believe the trace department was closed for the evening. The man I spoke to couldnât do much more than start a claim for me. Once again, I was met with a complete lack of sympathy. He just stuck to the script.
The next morning, I wanted to give it one last shot before giving up and filing the claim. I called customer service and asked to be put through to the trace department. I explained my concern that they may have found my bike but werenât looking at the right serial numbers. The woman I spoke to was a little more helpful. She actually offered to put me on hold while she called the facility directly. I felt slightly hopeful. She came back and said she had left a message for them to call me directly. But, the facility never called back.
I called Fedex customer service the next day to get the facility number to follow up. But, when I called the City of Industry facility, the man I spoke to had no idea what I was talking about. That was disturbing. I called back customer service to check if maybe they had been talking to the Los Angeles facility. This is where it gets really disturbing. The woman I was transferred to asked me where I got the idea that they had found something. She had nothing in the notes about them finding anything. Seriously?! So, apparently, all the conversations over the previous couple days never happened. Unbelievable.
I was so exhausted by this point from going round and round in circles with the employees. I didnât know what else to do except file the claim.
This entire experience was extremely frustrating. Even though I supposedly had a caseworker, I never spoke to the same person, so I was constantly retelling my story. No one ever called me back within the given timeframe. Every person I talked to told me something different. The lack of follow-through was aggravating. The lack of any compassion or sympathy was disheartening. I was treated like a nuisance for asking questions or wanting to provide more information. And to top it all off, their record keeping system clearly needs an update.
Ultimately, I have no idea what was done or not done to locate my bicycle. I do find it really hard to believe that both my shipping label AND that additional sticker I attached came off. Plus, itâs not as if this was a small box that could easily slip between the cracks. This was a BIG bicycle box. So, in all honesty, I think some Fedex employee is off enjoying my bicycle right now. But, unfortunately, I canât know that for sure. What I do know is that whenever possible, I will be avoiding the use of Fedex in the future. Itâs just not worth the potential hassle and headache.
FedEx charged me $2.78 to print 1 page. Spoke to manager to advised me that she will issue me a refund and I still have not received a refund. Manager wants me to drive all the way to the FedEx office.
I NEVER THOUGHT THERE WOULD COME A DAY, WHEN I HAD TO PUT A SECURITY CAMERA
POINTING AT MY DOOR STEP, IN ORDER TO CATCH A FEDEX EMPLOYEE DO A FAKE DELIVERY
AND KEEP THE PACKAGE FOR THEMSELVES. BUT AFTER WHAT HAPPENED TO ME THIS MONTH,
IT'S EXACTLY WHAT I HAVE TO DO, SINCE FEDEX HIRES UNETHICAL IMMORAL EVIL PEOPLE,
WHO WILL STEAL EVERY OPPORTUNITY THEY GET, EVEN STEAL FROM A SENIOR CITIZEN
LIVING IN A SENIOR APARTMENT COMPLEX. HOW LOW CAN YOU GO, FEDEX AND YOUR
EMPLOYEES. THEN AFTER I FILED A CLAIM WITH FEDEX AND EXPLAINED WHAT MY MOTHER
HAD SEEN, FEDEX DECIDES THE PACKAGE (D[redacted] A[redacted] LAPTOP VALUED OVER $4300)
WAS CONSIDERED LOST AND CLOSE THE CLAIM. REALLY FEDEX, THAT IS HOW YOU DEAL WITH
A FEDEX EMPLOYEE THEFT. W[redacted], I AM NOT DONE WITH FEDEX; I HAVE FILED A POLICE REPORT
AND WILL STAY ON TOP OF THIS UNTIL THE END FEDEX, YOU AND YOUR CRIMINAL EMPLOYEES WILL
GET SEVERE PUNISHMENT BY THE POLICE AND THE COURTS, AS GOD AS MY WITNESS!!!!
I never really used fedex I suppose because the places I order from online always seemed to use the [redacted], I never had any problem. Out of four packages recently that were sent through fedex not one arrived when it was suppose to, not one. The fourth package, which is why I'm writing this review never came at all yet. I was suppose to receive it on 2/28 and I didn't. After that day it's status changed to "NA," even after calling their customer service today (3/2) it wasn't clarified to me what that means. The customer service rep couldn't check on the status of my package because he said it was sent home delivery and that division was closed (on Monday?) and to call back tomorrow morning. I have no idea why it is my responsibility to follow up with these people more than once (twice because I emailed them as well and called when I didn't get a reply). I paid for something and I expect to get it. What I will do is contact Walmart.com instead and insist they deal with it, send me another package or issue a refund. I paid for something I did not receive and their choice of carrier is their problem not mine and I will NEVER USE, BY FROM A COMPANY THAT USES FEDEX AGAIN.
Only one word describes FedEx...hilarity. Provided the same shipping address to make online purchases (which came by privately owned courier and the national courier), had zero major issues except a late delivery once in a while. First time being told that a company boasting of being a shipping logistic and courier company could not even locate a simple address....Use g[redacted] maps if you cannot afford GPS for your drivers. I was told that the package will be delivered by the end of today at 6 a.m. Waited till 5:45PM before being told it is too late to attempt one. Worst yet is that the address being provided is not to a small little building hidden in the middle of nowhere. It is actually the address to the local university, which happens to be the largest university within a 200 miles radius.
I am horrified at a recent transaction I had with FedEx. Not only was the package never delivered (an irreplaceable antique), but they have repeatedly denied my insurance claim. They keep claiming it was delivered, but have never even followed up with me the customer to see that there is 0% chance it was ever delivered to my property. I have contacted customer service daily, and been so appalled at the response and lack of help. It is not about the insurance money on this item, it is about the complete lack of ethics by this company. I do counties amount of shipping with U**, D**, and many other courier services, as well as FedEx. I have never had an issue like this in years of shipping. This has been such an upsetting and terrible experience on all levels that I will go out of my way to never ship FedEx with my company or personal again, and will make a point of any companies I use know why FedEx is not an option. The lack of caring, ethics, and customer service with this company is the worst I have seen with any corporation in any sector of business.
I supposed to receive the package today in the morning. It was expedited shipment. It did not arrive on time. Spoke with 5 different customer representatives from FedEx and nobody was able to tell me when package will be here. On my 5th call I was able to find out that apparently it was weather conditions in Memphis and package was delayed. Fedex new about it yesterday evening and nobody follow up with me to let me know package will be delayed. Information on the website with the tracking time was incorrect. And 4 out of 5 customer representatives could not help me with any information at all. I am really disappointed with FedEx. I had to reschedule the flight today because package did not arrive on time, I lost money and time. Still waiting for the package to arrive. Nobody can tell me when it will be here. Will think twice before I use FedEx again and definitely will not recommend it to anyone for expedited shipment.
If you are shipping from the United States to Ottawa Ontario Canada and require next day delivery do not use FedEx (or USPS since FedEx delivers on their behalf in Ottawa). They are a week late in delivering a package to me.
1st excuse - "it wasn't cleared by customes before 9:30am when our driver leaves the office. It was cleared at 10:30am, so it was impossible to deliver that same day. Our driver goes to customs at 9:00am and at 8:00pm after making deliveries."
2nd excuse - the sender forgot your unit number. "no our driver doesn't have a cell phone." Apparently an issue like that needs another 24 hours after the attempted delivery for follow up by a customer service agent.
3rd excuse - I weren't there to sign for the package. No signature was requested. They said "it's required since it's an international package." Note that a company with next day delivery and no signature required by the sending and a large annual profit could have invested in an electronic signature application if this is really their policy to get signatures.
4th excuse - we cannot deliver tomorrow with your signature card left in the mail box since our driver already dropped it off at the pickup location and will not be going back until 6pm tomorrow. We can deliver on Thursday or you can pick it up.
When you needed the medication between the original scheduled delivery date (the previous Thursday and only for 3 days), and you get melted medication a week late when no longer needed, you realize that FedEx should not be advertising next day delivery to your city. Their rigid schedule doesn't allow for next day delivery or anything close.
11/15/14 at 5:52pm we found out the driver did not deliver in a timely mater as pad for. due to not being able to find the street. even though we've shopped to this address many times in the last 5 year through fedex. More like he wanted to get a early start to his weekend.
At 5:55pm we called Fedex. They didn't know the driver couldn't find the street either and confirmed they deliver out there all the time. They then said they made a case number and would call us in a hour- a hour and a half.
They never called us back after making a case number as we were told they would in a hour- a hour and a half.
9:00pm We called fedex found out they didn't make a case order about it as they said they did, and that the delivery place had now closed at 8pm. So they couldn't get a hold of anyone now to deliver. So at 10:00pm they gave us a new delivery date 11/17/14.
More run around 11/17/14 The driver called before day break said he couldn't deliver until he got directions again! Called him back twice no answer. Why is it everyone else can deliver to this address but him?
Tracker says: 11/17/2014 - Monday
6:38 am On FedEx vehicle for delivery CHARLOTTE, NC
6:18 am At local FedEx facility CHARLOTTE, NC
So well it ever get delivered today? We will not be using FedEx again! We well be telling our friends and family about this bad delivery group and not recommending them to use it either.
This company is so awful. why anyone does business with them is beyond me? I ordered something packed in dry ice. it was supposed to come today but fed ex said it required a signature.
I called the fed ex office and the girl who answered said she didn't see where it did require a signature but she contacted the driver who swore it required a signature. then she told me to call the shipper to straighten it out.
the then contacted the shipper said the item required no signature. they have never required a signature for delivery of their items ! I have no way to get the items to me since I don't drive and buses don't go to all the way to "Timbuktu" and I work odd hours. unfortunetly the items were marked no send backs though. so I ended up wasting $65.00 for for overnight shipping and 120.00 all because a lazy driver didn't read the delivery instructions and had no desire to redeliver the package after their mistake. I should really consider suing.
I was to receive a package today. First my client send me an email saying FedEx sent him a message saying the address was incorrect. I called and verified the address and it is correct. So don't know why the driver did not bother to use GPS or something, or look at the door where the sign is, or ring the door bell. Then I was told to show up at 6:30PM to pick up the package since that's when the driver would return. I showed up at 6:45, and gave them until 7 and was told the driver won't be back until 8pm. This is a 30 minute drive I had to make to the FedEx center where this driver was to return. Not only did I lost trust with the client due to FedEx driver's lack of ability to find my address, which every other service (USPS, UPS) can find, but I also had to spend 2 hours driving back and forth between my place and this FedEx office. Not even a courtesy call to let me know the driver wasn't going to make it back at the 630PM time they originally told me.
And there is no apology, just smirks and smiles. We are paying for your service and I have to incur cost for your incompetence?
a FedEx employee stole an iPhone I was shipping via FedEx to my dad. This company is full of crooks and people that dont return phone calls. I will never use FedEx again and you shouldn't either
Every time I have dealt with FedEx it has been a negative experience. The last two times that I've had the misfortune of having to deal with them they have failed to deliver. Both times happen to be on Saturday. I called at 3 o'clock looking for the package that was supposed to be delivered and they said an attempt had already been made. The door tag was left in my mailbox at the end of my driveway with the excuse, "unable to get down driveway" on it. UPS comes up my drive almost every day either to my house or the neighbors with no problems. There is everything from an old Toyota Corolla to a massive dump truck that comes up the drive on a weekly basis. The driver is useing the drive as a ** excuse. What really made me mad is that when I called they told me I was going to have to wait clear till Wednesday now to get the parts that I need To get my vehicle back on the road. From this day forward I will always make sure that the company I'm doing business with uses UPS for shipping.
FedEx allows their drivers to cut corners by marking your address as incorrect so they don't have to drive to your house. What is worse is that when you call them they give you false hope that they will rectify the issue. I was told I would get a call within a couple of hours - LIE, they never called. I was told they would deliver the package today, since this was their fault - another LIE, they did NOT deliver my package. Instead, they had their driver finish up by 4pm ET and refuse to bring my package today. When trying to speak to a manager they don't allow it - instead they push you to another team who confirms they aren't managers and do not give you any way to get back in touch with them. If you have ANY other options for deliveries, I strongly encourage you to choose them. FedEx will delay delivery, or maybe even keep the package for themselves for all I know, and they will do nothing to resolve the issue.
I am the owner of a small business with an online store that ships merchandise nationwide using FedEx delivery services. We have been in business for about 16 years, and throughout most of this time we've been using FedEx exclusively.
The customer service and our overall experience used to be mostly positive, but by now I regret to say I have to leave a very negative review. I don't understand how FedEx can still have an A+ rating on Revdex.com when there are thousands of complaints filed by businesses and individual customers. FedEx Facebook page is a monument of comments about horrible customer experience.
As a small business, we used to have a dedicated account manager at FedEx who was supposed to be our liaison in case of issues. He was rarely available and always inaccessible by phone or email, but he would show up once in 2-3 months and ask if he could pass any feedback to headquarters. All issues, especially urgent ones, had to be resolved calling the regular 800 FedEx number where increasingly helpless personnel with no idea about our business account would record the issues and we would pray that after time someone would address them. Recently, we lost our account manager after moving to a new location. After a month of calls to the 800 number to try to reestablish the business relationship, it is apparent that we are not getting a dedicated account manager, and simply speaking nobody at FedEx cares about our business. We pay several thousand dollars a month for FedEx services.
In the past two years, we experienced a range of serious issues with FedEx services:
1) Theft of merchandise. FedEx was not able to track a stolen package down, we did not receive any form of confirmation of the incident that would have allow us to receive insurance (not from FedEx, but from our own insurance). In the end, we lost about $600 in one instance only.
2) Damage of merchandise, refusal to pay the damages on top of the default $100. FedEx referred to the small print in Terms & Conditions that allowed for a vague interpretation of the parcel contents - when a parcel with wine bottles was damaged, exposed to weather and eventually returned to us after over a week of unknown conditions, FedEx paid for the destroyed bottles only and refused to pay for the bottles that were returned "intact" although it is absolutely clear that we have to write off the wine exposed to unknown conditions thanks to the damaged parcel and time in transit.
3) Generally hostile, customer unfriendly behavior against our business needs. We had parcels returned to the sender after traveling all the way across the country to the customer's doorstep, because a local FedEx office would decide there was a typo on a sticker, and instead of calling the business customer to check and\or offer a solution, they would return the parcel, causing us monetary damage as well as negative customer experience.
4) Absence of business support for a business account, as mentioned above. No dedicated help line, no dedicated email, we have to use Facebook and Twitter to get attention to our business issues because the FedEx support employees at the 800 number are progressively helpless and unable to handle the business accounts, they hold us for 30+ minutes, pass us around, hang up on the calls, and there is no followup or effectively maintaining issue tickets. Every time a call drops and we have to call again, we get a new agent who has no clue about the prior call, our account or issues.
5) Delivery issues. Oh. My. How can you be in the business of delivering parcels, have so many customer complaints about deliveries, and still have an A+ rating? Most notoriously, we have individual customers at residential locations, shipping merchandise for which FedEx collects the premium residential fee and then refuses to deliver after work hours, claiming that after work hours cost another premium fee (we are talking $6 and more per parcel). How you can already charge a premium residential fee to differentiate the service from Ground business hours delivery, then refuse to deliver outside the 9 to 5 window and swindle the customers into paying another fee to finally get their parcels?
At this point, as a business owner, I can describe my b2b relationship with FedEx allegorically: it is as if I am trying to escape a prison trap with a dead, heavy body of FedEx chained to my ankle, completely uncaring and unresponsive to my basic needs, a dead weight that I can't quite get rid of because the courier shipping industry for our business happens to be limited to only FedEx and [redacted]. The FedEx customer service, including customer advocates, has been reduced over years to either helpless call center people who for no fault of their own can't and don't know anything about business accounts, or the corporate people who are fast to refer to small type disclaimers in Terms & Conditions essentially creating loopholes allowing FedEx to get away with not fulfilling the most basic and core services expected from them. In our experience, the FedEx customer service motto became essentially "Say firm NO to any customer requests".
I don't see a happy end to this story. Apparently, FedEx is too big to care. I only wonder, don't you people ask yourselves sometimes, are you proud of what you are doing? Not a tiniest ping of shame when yet another customer lost the last drop of respect in you?
To saw I am very disappointed from FedEx is very polite. I wanted an insurance for my documents, they said that this is against their politics....
After this they told me not to worry, that the documents will be delivered in time. Guess what - THE DOCUMENTS WERE LOST!
Now all they can say is --we are sorry!!!
The documents were originals with a very high value and now I have financial losses because of that. I have to sue the company and I will do it for sure.
The weird thing is that nobody in this company knows what is happening. The boys and girls on the help desk are totally useless, they only send a mail to their supervisor, but nobody reads this mail. Nobody called me all this time. Now they even don't pick up the phones in the help center. The branch of FedEx in the country - sender has one information, the helping desk - another, and the receiver country - third. Why in this case they have an electronic system???
I just have no words to show my feelings about all this mess. Now I have to sue them or to make an agreement about my losses.
Absolutely terrible service. The driver can't find the house (evidently, our house has been transported to another planet, since we last received a package) and the customer support team keeps promising delivery "tomorrow" or "Saturday". The package has been moved from a facility that actually would have been marginally convenient for us to access, to a facility 60 miles from our home (and, incidentally, closed at noon). We asked if we could have the package left for us at one of the many drop-off locations in town, but evidently those are also on another planet. Although I don't believe the driver will have any better luck finding our house on Tuesday (today is Saturday, and I've learned they don't deliver on Mondays), IF s/he does find us, we will probably be at work. I'm pretty sure the package will be returned to the sender, if we aren't here to sign for it it. So, lots of waiting, lots of calling, and basically, zero service.
I intend to tell any company that uses FedEx for shipping about our trouble.
In my front gate I received 3 a flyer that said an attempt was made, however in reality the truck drivers did not even get off their fed ex truck. I called customer service and they said another attempt will be made, but the same thing happened; The truck driver stopped in the front gate and did not knock on my door which I was told would happen. I called again to schedule a pickup at [redacted] on Union City and they said my packages were still out on delivery. I said fine and called once again and they said I would have to wait for another attempt to be made I am quiet upset Fed ex has had 4 chances to give me my packages and they have not, because they are to lazy to leave their truck. In spent $275 on my packages and it has been about three weeks that Fed ex has had them. I am Tired of calling and wasting gas to ask about my packages.
I ordered several items from A[redacted] and 1 of the items was from a third party. The party choose to ship my item using FedEx and it was shipped on December 30 with a delivery date of January 6th. I kept checking my tracking and my package only moved twice and stopped so I called the customer service number to track my package and it still said it was in transit and set for delivery on the 6th. The 6th of January came and my package was Not delivered so on the 7th at a little after 9am I called and spoke to a customer service representative who guaranteed me my package was out for delivery and I would have it that day. By 2pm I still didn't have my package so I called again and spoke to a customer service representative who informed me they have lost my package and have no idea where it is. I had to give her a description because they may have opened the package to see what was in it. Now they want me to wait 14 days to see if they can find it and then I can file a claim that can take up to 2 weeks for them to decide if they will accept or decline it. I told the lady that this was unacceptable they have already had my package way longer than needed the other items I ordered at the same time came U** and I had them within 2 days. She informed me thats all she can do. FedEX customer service and satisfaction is not customer friendly and I will never use FedEx again. They really expects a customer to wait a whole month before I can see any results and then only if the decide to accept responsibility. FedEx needs to change these practices.
I PAID FOR INTERNATIONAL URGENT OVERNIGHT DELIVERY (FROM CANADA TO USA) THEY SAID IT WOULD NOT BE A PROBLEM. I DID THIS ON A THURSDAY IT WAS PROMISED FOR FRIDAY DELIVERY. IT DID NOT GET THERE. IT WAS DOCUMENTS NEEDED FOR A CONFERENCE. BECAUSE THE PACKAGE GOT LOST-LATER FOUND IT WAS TOO LATE FOR A FRIDAY DELIVERY. NOW IT'S SATURDAY AND BECAUSE I DIDNT PAY EXTRA FOR A SATURDAY DELIVERY ( it should have been there Friday). ITS IN A CONTAINER 20 MINUTES AWAY FROM WHERE IT NEEDS TO BE. BUT IT CANNOT BE OPENED UNTIL MONDAY BECAUSE THEY ONLY HAVE ONE PERSON WORKING AND HE ONLY WORKS ON THE PACKAGES THAT PEOPLE PAID FOR SATURDAY DELIVERY.... IT WILL TAKE 5 DAYS FOR MY PACKAGE TO ARRIVE. TERRIBLE SERVICE. WILL NEVER DEAL WITH THEM AGAIN. USE A DIFFERENT COMPANY-[redacted] OR OTHER.
I recently used Fedex Ground to ship my bicycle from Albuquerque to Los Angeles. The package went missing in the process and was never recovered. I have since received a check for the amount I declared, however, the process I went through to get that check was extremely upsetting. I was completely dissatisfied with the way my case was handled. The following is an account of my experience.
On January 19, 2015, my bicycle was shipped via Fedex Ground from a Fedex Ship Center located in Albuquerque, NM to Los Angeles, CA. The destination was my work address. I used an online third party shipping company that catered to bicycle shipping. So I paid for the shipping through their website and printed out the shipping label, which I attached to the box. The box I used was a re-used bicycle box (not the original box for my bike). As a precaution, I also attached an additional label to the box, which included my name, home address, and telephone number.
I tracked the progress of my package until it reached City of Industry, CA on Thursday, January 22. The status remained the same for a few days. So, on Monday, January 26th, I called customer service to look into the situation. The woman I spoke to speculated that the label came off. She asked for a description of the box and the contents, which I provided. She was going to get in touch with the City of Industry facility, as well as the Los Angeles facility, to see if they had any packages matching my description. She said she would get back to me within 24 hours. This woman seemed sympathetic and eager to help. Unfortunately, Fedex employees exhibiting such qualities would be rare.
When I had not heard back within 24 hours, I called to check in. The customer service representative I first spoke to said he would transfer me to my caseworker in the trace department. I thought it would be the woman I spoke to previously, but it was a different woman. This woman informed me, rather rudely, that it could take up to 48 hours. She made me feel like a nuisance for even calling.
48 hours after my initial call, I called again. Once again, I was transferred to a woman who was not my original contact. Once again, she had no updates. I was told I had to wait another 48 hours for an update.
I called again on Friday, January 30. I was transferred to yet another woman in the trace department. This woman told me that the facility hadnât even started looking for the box. Now I was really getting annoyed. I didnât know if it was the trace department employees or the facility employees, but someone was clearly not following through on their promised actions. This woman said she would put in another request. She also said I should expect to hear back Monday or Tuesday.
I didnât hear back, so I called Tuesday evening. Big surprise, there was no update.
Finally, at 7:30 on the morning of Wednesday, February 4, I received a call from a woman in the trace department. The facility had found a box that could be mine. Hallelujah! She just needed to verify somehow that the bicycle was mine. She asked if I knew the serial number or the bike size. I didnât off the top of my head, but I was able to locate the receipt. I wasnât sure which numbers, if any, would be relevant. So, I just started reading numbers off. Nothing was matching her info.
She very quickly became convinced that whatever they found was not my bike. She said they would look for another day before declaring the package missing. I asked her to slow down a moment. I wasnât even sure if any of the info I was giving her was correct. If they had found a bike, I felt like there was a good chance it was mine. What are the chances that there was another Fuji bicycle out there that had also lost its shipping label?
I tried to think of anything else that would identify the bike, or the box it was in, as mine. Thatâs when I remembered I had put that additional sticker on the box with my name, home address, and phone number. So I mentioned the sticker to her and started to tell her the home address. She quickly cut me off saying that they already had the shipping info. I told her they didnât have this info because it was my home address, which was different than my work shipping address. Yet she was convinced that she did not need the info. I must have gone back and forth with her for five minutes trying to convince her to take down the information. She finally, begrudgingly, took down the info. I was just trying to provide information I thought might be useful, but I had to fight for this woman to accept it! She was devoid of any desire to help me. This was just another job. I was just another annoying case.
I was pretty mad at this point and was not thinking straight. Otherwise, I would have told the woman to stand by because I was going to call the shop that I purchased the bike from to obtain the serial number and size. Of course, once I cooled down a little, this idea popped into my head. I called the shop and was able to get the numbers. I realized at this point that I had definitely given the woman incorrect information.
At this time, I also began to wonder if the Fedex facility was looking at the actual bike inside or just the bike box. If you recall, I shipped the bike in a re-used box from another bike. So if they were looking at the box for serial numbers, of course any number I provided wouldnât match. The initial woman I spoke to in January had asked for a description of the package contents, so I took that to mean they were actually opening up boxes. But, I wanted to make sure. I called the trace department a couple hours later to provide the serial number and bike size info. I then asked about whether the facility would be looking for the serial number inside or on the box. This woman said they would be looking on the box and that unless a package was damaged, they would never open a box up! I explained to the woman my concern that the facility was looking at the wrong serial number. She said she would pass on the information to the facility and that someone would get back to me.
Well, for the first time, they didnât wait that long to get back to me. Later that evening, around 5:30pm, I missed a call from Fedex. The voicemail the trace department employee left was simple and straightforward. It was also the most unsympathetic, insincere message Iâve ever heard. She stated that my package was being declared missing. She advised that I should contact the shipper to start the claims process. She was âvery sorry for the inconvenience.â
First off, this was much more than an âinconvenience.â I bought that bike on sale at the end of the season. I canât get that same bike for the same price. I canât even get that same bike because my size was sold out. Bikes are like cars. They come out with new models every year, and the old models are discontinued. Secondly, not even a day had passed since that phone call at 7:30am. So, they didnât âgive it another day to look before declaring the package missingâ. The short timespan also led me to believe that no one actually followed up on my additional info.
I called customer service back that same evening. I believe the trace department was closed for the evening. The man I spoke to couldnât do much more than start a claim for me. Once again, I was met with a complete lack of sympathy. He just stuck to the script.
The next morning, I wanted to give it one last shot before giving up and filing the claim. I called customer service and asked to be put through to the trace department. I explained my concern that they may have found my bike but werenât looking at the right serial numbers. The woman I spoke to was a little more helpful. She actually offered to put me on hold while she called the facility directly. I felt slightly hopeful. She came back and said she had left a message for them to call me directly. But, the facility never called back.
I called Fedex customer service the next day to get the facility number to follow up. But, when I called the City of Industry facility, the man I spoke to had no idea what I was talking about. That was disturbing. I called back customer service to check if maybe they had been talking to the Los Angeles facility. This is where it gets really disturbing. The woman I was transferred to asked me where I got the idea that they had found something. She had nothing in the notes about them finding anything. Seriously?! So, apparently, all the conversations over the previous couple days never happened. Unbelievable.
I was so exhausted by this point from going round and round in circles with the employees. I didnât know what else to do except file the claim.
This entire experience was extremely frustrating. Even though I supposedly had a caseworker, I never spoke to the same person, so I was constantly retelling my story. No one ever called me back within the given timeframe. Every person I talked to told me something different. The lack of follow-through was aggravating. The lack of any compassion or sympathy was disheartening. I was treated like a nuisance for asking questions or wanting to provide more information. And to top it all off, their record keeping system clearly needs an update.
Ultimately, I have no idea what was done or not done to locate my bicycle. I do find it really hard to believe that both my shipping label AND that additional sticker I attached came off. Plus, itâs not as if this was a small box that could easily slip between the cracks. This was a BIG bicycle box. So, in all honesty, I think some Fedex employee is off enjoying my bicycle right now. But, unfortunately, I canât know that for sure. What I do know is that whenever possible, I will be avoiding the use of Fedex in the future. Itâs just not worth the potential hassle and headache.
FedEx charged me $2.78 to print 1 page. Spoke to manager to advised me that she will issue me a refund and I still have not received a refund. Manager wants me to drive all the way to the FedEx office.
DEAR FEDEX CORPORATE
I NEVER THOUGHT THERE WOULD COME A DAY, WHEN I HAD TO PUT A SECURITY CAMERA
POINTING AT MY DOOR STEP, IN ORDER TO CATCH A FEDEX EMPLOYEE DO A FAKE DELIVERY
AND KEEP THE PACKAGE FOR THEMSELVES. BUT AFTER WHAT HAPPENED TO ME THIS MONTH,
IT'S EXACTLY WHAT I HAVE TO DO, SINCE FEDEX HIRES UNETHICAL IMMORAL EVIL PEOPLE,
WHO WILL STEAL EVERY OPPORTUNITY THEY GET, EVEN STEAL FROM A SENIOR CITIZEN
LIVING IN A SENIOR APARTMENT COMPLEX. HOW LOW CAN YOU GO, FEDEX AND YOUR
EMPLOYEES. THEN AFTER I FILED A CLAIM WITH FEDEX AND EXPLAINED WHAT MY MOTHER
HAD SEEN, FEDEX DECIDES THE PACKAGE (D[redacted] A[redacted] LAPTOP VALUED OVER $4300)
WAS CONSIDERED LOST AND CLOSE THE CLAIM. REALLY FEDEX, THAT IS HOW YOU DEAL WITH
A FEDEX EMPLOYEE THEFT. W[redacted], I AM NOT DONE WITH FEDEX; I HAVE FILED A POLICE REPORT
AND WILL STAY ON TOP OF THIS UNTIL THE END FEDEX, YOU AND YOUR CRIMINAL EMPLOYEES WILL
GET SEVERE PUNISHMENT BY THE POLICE AND THE COURTS, AS GOD AS MY WITNESS!!!!
I never really used fedex I suppose because the places I order from online always seemed to use the [redacted], I never had any problem. Out of four packages recently that were sent through fedex not one arrived when it was suppose to, not one. The fourth package, which is why I'm writing this review never came at all yet. I was suppose to receive it on 2/28 and I didn't. After that day it's status changed to "NA," even after calling their customer service today (3/2) it wasn't clarified to me what that means. The customer service rep couldn't check on the status of my package because he said it was sent home delivery and that division was closed (on Monday?) and to call back tomorrow morning. I have no idea why it is my responsibility to follow up with these people more than once (twice because I emailed them as well and called when I didn't get a reply). I paid for something and I expect to get it. What I will do is contact Walmart.com instead and insist they deal with it, send me another package or issue a refund. I paid for something I did not receive and their choice of carrier is their problem not mine and I will NEVER USE, BY FROM A COMPANY THAT USES FEDEX AGAIN.
Only one word describes FedEx...hilarity. Provided the same shipping address to make online purchases (which came by privately owned courier and the national courier), had zero major issues except a late delivery once in a while. First time being told that a company boasting of being a shipping logistic and courier company could not even locate a simple address....Use g[redacted] maps if you cannot afford GPS for your drivers. I was told that the package will be delivered by the end of today at 6 a.m. Waited till 5:45PM before being told it is too late to attempt one. Worst yet is that the address being provided is not to a small little building hidden in the middle of nowhere. It is actually the address to the local university, which happens to be the largest university within a 200 miles radius.
I am horrified at a recent transaction I had with FedEx. Not only was the package never delivered (an irreplaceable antique), but they have repeatedly denied my insurance claim. They keep claiming it was delivered, but have never even followed up with me the customer to see that there is 0% chance it was ever delivered to my property. I have contacted customer service daily, and been so appalled at the response and lack of help. It is not about the insurance money on this item, it is about the complete lack of ethics by this company. I do counties amount of shipping with U**, D**, and many other courier services, as well as FedEx. I have never had an issue like this in years of shipping. This has been such an upsetting and terrible experience on all levels that I will go out of my way to never ship FedEx with my company or personal again, and will make a point of any companies I use know why FedEx is not an option. The lack of caring, ethics, and customer service with this company is the worst I have seen with any corporation in any sector of business.
Hi just wanted to share my experience with Fedex.
I supposed to receive the package today in the morning. It was expedited shipment. It did not arrive on time. Spoke with 5 different customer representatives from FedEx and nobody was able to tell me when package will be here. On my 5th call I was able to find out that apparently it was weather conditions in Memphis and package was delayed. Fedex new about it yesterday evening and nobody follow up with me to let me know package will be delayed. Information on the website with the tracking time was incorrect. And 4 out of 5 customer representatives could not help me with any information at all. I am really disappointed with FedEx. I had to reschedule the flight today because package did not arrive on time, I lost money and time. Still waiting for the package to arrive. Nobody can tell me when it will be here. Will think twice before I use FedEx again and definitely will not recommend it to anyone for expedited shipment.
If you are shipping from the United States to Ottawa Ontario Canada and require next day delivery do not use FedEx (or USPS since FedEx delivers on their behalf in Ottawa). They are a week late in delivering a package to me.
1st excuse - "it wasn't cleared by customes before 9:30am when our driver leaves the office. It was cleared at 10:30am, so it was impossible to deliver that same day. Our driver goes to customs at 9:00am and at 8:00pm after making deliveries."
2nd excuse - the sender forgot your unit number. "no our driver doesn't have a cell phone." Apparently an issue like that needs another 24 hours after the attempted delivery for follow up by a customer service agent.
3rd excuse - I weren't there to sign for the package. No signature was requested. They said "it's required since it's an international package." Note that a company with next day delivery and no signature required by the sending and a large annual profit could have invested in an electronic signature application if this is really their policy to get signatures.
4th excuse - we cannot deliver tomorrow with your signature card left in the mail box since our driver already dropped it off at the pickup location and will not be going back until 6pm tomorrow. We can deliver on Thursday or you can pick it up.
When you needed the medication between the original scheduled delivery date (the previous Thursday and only for 3 days), and you get melted medication a week late when no longer needed, you realize that FedEx should not be advertising next day delivery to your city. Their rigid schedule doesn't allow for next day delivery or anything close.
11/15/14 at 5:52pm we found out the driver did not deliver in a timely mater as pad for. due to not being able to find the street. even though we've shopped to this address many times in the last 5 year through fedex. More like he wanted to get a early start to his weekend.
At 5:55pm we called Fedex. They didn't know the driver couldn't find the street either and confirmed they deliver out there all the time. They then said they made a case number and would call us in a hour- a hour and a half.
They never called us back after making a case number as we were told they would in a hour- a hour and a half.
9:00pm We called fedex found out they didn't make a case order about it as they said they did, and that the delivery place had now closed at 8pm. So they couldn't get a hold of anyone now to deliver. So at 10:00pm they gave us a new delivery date 11/17/14.
More run around 11/17/14 The driver called before day break said he couldn't deliver until he got directions again! Called him back twice no answer. Why is it everyone else can deliver to this address but him?
Tracker says: 11/17/2014 - Monday
6:38 am On FedEx vehicle for delivery CHARLOTTE, NC
6:18 am At local FedEx facility CHARLOTTE, NC
So well it ever get delivered today? We will not be using FedEx again! We well be telling our friends and family about this bad delivery group and not recommending them to use it either.
This company is so awful. why anyone does business with them is beyond me? I ordered something packed in dry ice. it was supposed to come today but fed ex said it required a signature.
I called the fed ex office and the girl who answered said she didn't see where it did require a signature but she contacted the driver who swore it required a signature. then she told me to call the shipper to straighten it out.
the then contacted the shipper said the item required no signature. they have never required a signature for delivery of their items ! I have no way to get the items to me since I don't drive and buses don't go to all the way to "Timbuktu" and I work odd hours. unfortunetly the items were marked no send backs though. so I ended up wasting $65.00 for for overnight shipping and 120.00 all because a lazy driver didn't read the delivery instructions and had no desire to redeliver the package after their mistake. I should really consider suing.
I was to receive a package today. First my client send me an email saying FedEx sent him a message saying the address was incorrect. I called and verified the address and it is correct. So don't know why the driver did not bother to use GPS or something, or look at the door where the sign is, or ring the door bell. Then I was told to show up at 6:30PM to pick up the package since that's when the driver would return. I showed up at 6:45, and gave them until 7 and was told the driver won't be back until 8pm. This is a 30 minute drive I had to make to the FedEx center where this driver was to return. Not only did I lost trust with the client due to FedEx driver's lack of ability to find my address, which every other service (USPS, UPS) can find, but I also had to spend 2 hours driving back and forth between my place and this FedEx office. Not even a courtesy call to let me know the driver wasn't going to make it back at the 630PM time they originally told me.
And there is no apology, just smirks and smiles. We are paying for your service and I have to incur cost for your incompetence?
a FedEx employee stole an iPhone I was shipping via FedEx to my dad. This company is full of crooks and people that dont return phone calls. I will never use FedEx again and you shouldn't either
Every time I have dealt with FedEx it has been a negative experience. The last two times that I've had the misfortune of having to deal with them they have failed to deliver. Both times happen to be on Saturday. I called at 3 o'clock looking for the package that was supposed to be delivered and they said an attempt had already been made. The door tag was left in my mailbox at the end of my driveway with the excuse, "unable to get down driveway" on it. UPS comes up my drive almost every day either to my house or the neighbors with no problems. There is everything from an old Toyota Corolla to a massive dump truck that comes up the drive on a weekly basis. The driver is useing the drive as a ** excuse. What really made me mad is that when I called they told me I was going to have to wait clear till Wednesday now to get the parts that I need To get my vehicle back on the road. From this day forward I will always make sure that the company I'm doing business with uses UPS for shipping.
FedEx allows their drivers to cut corners by marking your address as incorrect so they don't have to drive to your house. What is worse is that when you call them they give you false hope that they will rectify the issue. I was told I would get a call within a couple of hours - LIE, they never called. I was told they would deliver the package today, since this was their fault - another LIE, they did NOT deliver my package. Instead, they had their driver finish up by 4pm ET and refuse to bring my package today. When trying to speak to a manager they don't allow it - instead they push you to another team who confirms they aren't managers and do not give you any way to get back in touch with them. If you have ANY other options for deliveries, I strongly encourage you to choose them. FedEx will delay delivery, or maybe even keep the package for themselves for all I know, and they will do nothing to resolve the issue.
I am the owner of a small business with an online store that ships merchandise nationwide using FedEx delivery services. We have been in business for about 16 years, and throughout most of this time we've been using FedEx exclusively.
The customer service and our overall experience used to be mostly positive, but by now I regret to say I have to leave a very negative review. I don't understand how FedEx can still have an A+ rating on Revdex.com when there are thousands of complaints filed by businesses and individual customers. FedEx Facebook page is a monument of comments about horrible customer experience.
As a small business, we used to have a dedicated account manager at FedEx who was supposed to be our liaison in case of issues. He was rarely available and always inaccessible by phone or email, but he would show up once in 2-3 months and ask if he could pass any feedback to headquarters. All issues, especially urgent ones, had to be resolved calling the regular 800 FedEx number where increasingly helpless personnel with no idea about our business account would record the issues and we would pray that after time someone would address them. Recently, we lost our account manager after moving to a new location. After a month of calls to the 800 number to try to reestablish the business relationship, it is apparent that we are not getting a dedicated account manager, and simply speaking nobody at FedEx cares about our business. We pay several thousand dollars a month for FedEx services.
In the past two years, we experienced a range of serious issues with FedEx services:
1) Theft of merchandise. FedEx was not able to track a stolen package down, we did not receive any form of confirmation of the incident that would have allow us to receive insurance (not from FedEx, but from our own insurance). In the end, we lost about $600 in one instance only.
2) Damage of merchandise, refusal to pay the damages on top of the default $100. FedEx referred to the small print in Terms & Conditions that allowed for a vague interpretation of the parcel contents - when a parcel with wine bottles was damaged, exposed to weather and eventually returned to us after over a week of unknown conditions, FedEx paid for the destroyed bottles only and refused to pay for the bottles that were returned "intact" although it is absolutely clear that we have to write off the wine exposed to unknown conditions thanks to the damaged parcel and time in transit.
3) Generally hostile, customer unfriendly behavior against our business needs. We had parcels returned to the sender after traveling all the way across the country to the customer's doorstep, because a local FedEx office would decide there was a typo on a sticker, and instead of calling the business customer to check and\or offer a solution, they would return the parcel, causing us monetary damage as well as negative customer experience.
4) Absence of business support for a business account, as mentioned above. No dedicated help line, no dedicated email, we have to use Facebook and Twitter to get attention to our business issues because the FedEx support employees at the 800 number are progressively helpless and unable to handle the business accounts, they hold us for 30+ minutes, pass us around, hang up on the calls, and there is no followup or effectively maintaining issue tickets. Every time a call drops and we have to call again, we get a new agent who has no clue about the prior call, our account or issues.
5) Delivery issues. Oh. My. How can you be in the business of delivering parcels, have so many customer complaints about deliveries, and still have an A+ rating? Most notoriously, we have individual customers at residential locations, shipping merchandise for which FedEx collects the premium residential fee and then refuses to deliver after work hours, claiming that after work hours cost another premium fee (we are talking $6 and more per parcel). How you can already charge a premium residential fee to differentiate the service from Ground business hours delivery, then refuse to deliver outside the 9 to 5 window and swindle the customers into paying another fee to finally get their parcels?
At this point, as a business owner, I can describe my b2b relationship with FedEx allegorically: it is as if I am trying to escape a prison trap with a dead, heavy body of FedEx chained to my ankle, completely uncaring and unresponsive to my basic needs, a dead weight that I can't quite get rid of because the courier shipping industry for our business happens to be limited to only FedEx and [redacted]. The FedEx customer service, including customer advocates, has been reduced over years to either helpless call center people who for no fault of their own can't and don't know anything about business accounts, or the corporate people who are fast to refer to small type disclaimers in Terms & Conditions essentially creating loopholes allowing FedEx to get away with not fulfilling the most basic and core services expected from them. In our experience, the FedEx customer service motto became essentially "Say firm NO to any customer requests".
I don't see a happy end to this story. Apparently, FedEx is too big to care. I only wonder, don't you people ask yourselves sometimes, are you proud of what you are doing? Not a tiniest ping of shame when yet another customer lost the last drop of respect in you?
To saw I am very disappointed from FedEx is very polite. I wanted an insurance for my documents, they said that this is against their politics....
After this they told me not to worry, that the documents will be delivered in time. Guess what - THE DOCUMENTS WERE LOST!
Now all they can say is --we are sorry!!!
The documents were originals with a very high value and now I have financial losses because of that. I have to sue the company and I will do it for sure.
The weird thing is that nobody in this company knows what is happening. The boys and girls on the help desk are totally useless, they only send a mail to their supervisor, but nobody reads this mail. Nobody called me all this time. Now they even don't pick up the phones in the help center. The branch of FedEx in the country - sender has one information, the helping desk - another, and the receiver country - third. Why in this case they have an electronic system???
I just have no words to show my feelings about all this mess. Now I have to sue them or to make an agreement about my losses.
Absolutely terrible service. The driver can't find the house (evidently, our house has been transported to another planet, since we last received a package) and the customer support team keeps promising delivery "tomorrow" or "Saturday". The package has been moved from a facility that actually would have been marginally convenient for us to access, to a facility 60 miles from our home (and, incidentally, closed at noon). We asked if we could have the package left for us at one of the many drop-off locations in town, but evidently those are also on another planet. Although I don't believe the driver will have any better luck finding our house on Tuesday (today is Saturday, and I've learned they don't deliver on Mondays), IF s/he does find us, we will probably be at work. I'm pretty sure the package will be returned to the sender, if we aren't here to sign for it it. So, lots of waiting, lots of calling, and basically, zero service.
I intend to tell any company that uses FedEx for shipping about our trouble.
In my front gate I received 3 a flyer that said an attempt was made, however in reality the truck drivers did not even get off their fed ex truck. I called customer service and they said another attempt will be made, but the same thing happened; The truck driver stopped in the front gate and did not knock on my door which I was told would happen. I called again to schedule a pickup at [redacted] on Union City and they said my packages were still out on delivery. I said fine and called once again and they said I would have to wait for another attempt to be made I am quiet upset Fed ex has had 4 chances to give me my packages and they have not, because they are to lazy to leave their truck. In spent $275 on my packages and it has been about three weeks that Fed ex has had them. I am Tired of calling and wasting gas to ask about my packages.
I ordered several items from A[redacted] and 1 of the items was from a third party. The party choose to ship my item using FedEx and it was shipped on December 30 with a delivery date of January 6th. I kept checking my tracking and my package only moved twice and stopped so I called the customer service number to track my package and it still said it was in transit and set for delivery on the 6th. The 6th of January came and my package was Not delivered so on the 7th at a little after 9am I called and spoke to a customer service representative who guaranteed me my package was out for delivery and I would have it that day. By 2pm I still didn't have my package so I called again and spoke to a customer service representative who informed me they have lost my package and have no idea where it is. I had to give her a description because they may have opened the package to see what was in it. Now they want me to wait 14 days to see if they can find it and then I can file a claim that can take up to 2 weeks for them to decide if they will accept or decline it. I told the lady that this was unacceptable they have already had my package way longer than needed the other items I ordered at the same time came U** and I had them within 2 days. She informed me thats all she can do. FedEX customer service and satisfaction is not customer friendly and I will never use FedEx again. They really expects a customer to wait a whole month before I can see any results and then only if the decide to accept responsibility. FedEx needs to change these practices.