Baycal Financial Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

With all due respect, I wrote Kickstarter about these solicitations and got the response from the Alex H[redacted] who stated that he was from Kickstarter.  I never got a response from the company. I prepared the project proposal as directed. There is some disconnect here.  Your agency is not clear about this.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Kickstarter needs to do more than simply reminding them to reach out as they have not reached out despite numerous messages both through kickstarter and directly, even through media. Considering the length of time since funding, lack of reply, kickstarter should be willing to provide direct contact info such as a number or even an email address for each project. As you an see, they do nothing
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com: thank you for respond me back and I am dissatisfied with Peeblebee: stone and how we CAN slove problem?  PeebleBee: Stone had problem inside device like slow respond.  why I should accept?  why you cant prove to refund? did you notice that many people were complain about that. why you not care of client's sataisfed with produce?   
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, We certainly understand that this is not the ideal situation. However, in some cases, we've seen that creators are able to get their product to the public via mass production faster than individually packaging and shipping rewards. In other cases, a creator may be attempting to generate additional funds by selling their product on the mass market so that they can afford to fulfill their obligations to backers. Again, this is not the best outcome, to say the least, but it can be a reality. It's up to each creator to set the tone of their project and determine how best to fulfill rewards. Overall, we expect creators to fulfill rewards, offer refunds if they’re unable to complete their project, and communicate with backers at every step along the way. While Kickstarter is the platform for this agreement, we are not a part of it. We do not investigate a project creator’s ability to complete their project, nor do we facilitate refunds or the fulfillment of rewards. While in most cases you’ll find that rewards are delivered as promised, it’s also important to realize that some projects might not fulfill as planned. When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted] These terms outline the responsibilities of backers and creators. This information can serve as a basis for legal recourse if a creator doesn’t fulfill their obligations under the agreement. We hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill. Best,KickstarterTell us why here...

Hi there,We understand your frustrations regarding delays with the Coolest Cooler project. At the same time, we also understand that the Coolest Cooler team is equally frustrated by these delays. A backer's desire to examine the validity of this creator's claims are understandable. Part of what...

makes our community so special is the vibrant backer community that supports creative endeavors and holds creators to the highest standards for transparency and integrity. To that end, we'd encourage backers of this project to keep in mind that this creator undertook a highly complicated project, has provided a detailed description of the path, has admitted to mistakes, and has committed to pursuing a positive outcome.When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted]. While Kickstarter is the platform for this agreement, we are not a part of it. A big part of Kickstarter’s mission is to support creative freedom and independence; we don’t step into the actual creative process itself. Best,Kickstarter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The canned response provided by kickstarter did not answer why kickstarter was not standing behind the policy which I cut and pasted directly from their website.The response they provided was word for word match which other individuals have received from kickstarter for situations which were very different than mine. A cut and paste response does not answer my complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,We're sorry to hear that you've had such a frustrating experience backing this project. Here at Kickstarter, we expect creators to fulfill rewards, offer refunds if they’re unable to complete their project, and communicate with backers at every step along the way. While Kickstarter is the...

platform for this agreement, we are not a part of it. We do not investigate a project creator’s ability to complete their project, nor do we facilitate refunds or the fulfillment of rewards. (As funds are disbursed directly to project creators, it's up to them to determine whether or not to issue refunds.) While in most cases you’ll find that rewards are delivered as promised, it’s also important to realize that some projects might not fulfill as planned.When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted]These terms outline the responsibilities of backers and creators. This information can serve as a basis for legal recourse if a creator doesn’t fulfill their obligations under the agreement. We hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill. If you're having trouble reaching the project creator through direct messages on Kickstarter, you might try reaching out through other channels, such as the creator's direct email (which this creator may have posted in recent updates) or social media, where available. In the meantime, we will be sure to pass your comments about this project and its creator along to the rest of the team here. We're constantly working to improve our platform to minimize the kind of disappointment and frustration you've experienced, so feedback like yours is very helpful.Best,Kickstarter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Product is available but still not shipped to consumer.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  The projects creator is unable to fulfill the reward as promised.  The meet and greet did not occur as stated, one speaker arrived damaged and both do not work properly.  I was unable to get this resolved as the company seems to have gone under.  They do not answer emails, corporate or personal and their website is no longer functional.  Per section 4 of Kickstarter's terms of service the creator is supposed to fulfill their promise, however in their absence, if Kickstarter will not refund my money I will be forced to take legal action against Kickstarter.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,Thanks for reaching out. Projects that launch on Kickstarter are often very early in the development process. This gives backers an opportunity to be a part of the creative process from the beginning. It also makes backing a project on Kickstarter very different from purchasing an item...

in a store.Project creators on Kickstarter choose an “Estimated delivery date” when crafting their rewards. This date serves as an early estimate as to when the creator may be able to fulfill, but could slip based on the demands of a given project. When delays do occur, they’re often in order to maintain or improve the quality of the project’s end result. While we encourage creators to communicate regularly through this process, it’s important to remember that each of them will approach this differently. In most cases, this may be the first time that a creator has the responsibility of communicating with a large support community. Still, we expect that creators will make every effort to complete their project as promised and keep backers updated along the way.When a creator is communicating, we hope that backers are able to return that respect by being patient and supportive, as everyone learns through this process. Often, the most productive thing a backer can do is to cheer a creator on despite bad news or delays. We also thank you for voicing your concerns with your Kickstarter account. Our team received your messages regarding this matter and will be in touch with you shortly through more direct channels.Thanks for being a thoughtful backer and part of the Kickstarter community.Best,Kickstarter

Hi there, We don’t currently offer phone support, but we are happy to answer any questions you have via email. That said, it looks like we have responded to your email on August [redacted], 2017. We understand that it can be frustrating when things are not going as planned, yet the possibility...

that a project may have delays or may not complete is core to the spirit of the site. In these situations, we hope that backers and creators can work together to find the best possible solution. Each time you pledge you are not buying a product that already exists, but rather, are helping bring a creative idea closer to being. Kickstarter is not a store and pledges on our site must be made in good faith. We take comments that are in violation of our Community Guidelines very seriously and take the appropriate action according to these guidelines. Best,Kickstarter

Hi there,We're sorry to hear that backing the Baubax Travel Jacket project has been a frustrating experience. Projects that launch on Kickstarter are often very early in the development process. This gives backers an opportunity to be a part of the creative process from the beginning. It also makes...

backing a project on Kickstarter very different from purchasing an item in a store. Project creators on Kickstarter choose an “Estimated delivery date” when crafting their rewards. This date serves as an early estimate as to when the creator may be able to fulfill, but could slip based on the demands of a given project. As such, creators will occasionally miss the mark on their initial estimated completion dates. Delays can occur for any number of reasons, but they are almost always in order to maintain or improve the quality of the project’s end result. Still, it’s important to us that creators communicate this information to backers along the way.When a creator is communicating, we hope that backers are able to return that respect by being patient and supportive. Often, the most productive thing a backer can do is to cheer a creator on despite bad news or delays. Still, if you continue to have questions or concerns regarding the status of the project or rewards, we encourage you to post in the comments section, or even message the creator directly. To message a project creator, visit the project page and click on the creator's profile image. This will open up their bio page where you can click the blue "Contact me" link to send them a message.In terms of refunds, as funds are disbursed directly to the creator, Kickstarter is unable to facilitate refunds. That said, we encourage you to continue reaching out to the creator to follow up about the status of your payment. We hope you hear more from this creator soon.Best,Kickstarter Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and I'm not truly satisfied as my emails to Baubax LLC have gone unanswered. I will NEVER support a Kickstarter project again. they are not a reputable business. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Kickstarter claims: "we review projects, uphold our rules . . ., practice careful governance, and use anti-fraud filtering."  Here, Kickstarter did not do that correctly, despite customers relying on them to properly vet and screen the Trunkster project.Kickstarter was paid a 5% fee from the funding of the project (here believed to be approximately $75k).  Now that the fraud has occurred, Kickstarter claims that its customers should not even be reimbursed the portion of the fraud that was paid to them -- the 5%.  That is absurd.  Kickstarter participated in the fraud, by not properly vetting the project in accordance with its own rules.  The real reason customers have been harmed is because Kickstarter failed to do their job correctly, yet still has kept the money stemming from their own failure to do their job correctly and participation in the fraud.You cannot affirmatively represent to customers that you are policing your site, etc., get paid to do so, then claim when you fail to do so, that your customers should be the ones left holding the bag.  That is fraud, and improper.  Kickstarter should be held responsible here. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, While this project may be slightly behind, it’s important to remember that Kickstarter is a platform for creative projects and the process of creating something new. Our Trust & Safety page goes into a bit more detail on this. Kickstarter is here to help creators...

fund new ideas, giving them control over their creative work as backers follow along and become a part of the process. But projects often start off by explaining an idea for something that isn't yet finished — and nobody can predict exactly how the process is going to go. Many ideas get refined or modified as they move from prototypes to actual products, and it’s not uncommon for wrinkles to crop up that push back a project’s estimated delivery date.  As funds are disbursed directly to the project creator, we're unable to facilitate refunds. That said, if you'd like to check in with a project creator to see if a refund of your pledge may be possible, you should reach out directly.  To message a project creator, visit the project page and click on the creator's profile image. This will open up their bio page where you can click the blue "Contact me" link to send them a message. Best,Kickstarter

Hi there, Thank you for reaching out. It looks like this issue has now been resolved and you should have received an email from us in regards to this refund.Please let us know if you need any further assistance. Best,Kickstarter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Kickstarter has not answered my simple questions.  I would appreciate a simple direct response.1.What group did you expose my project to?  How does one get the rotations on website front page?Simple questions.  As soon as I can get a direct response I will close this complaint.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,We hate more than anything when a project is heavily delayed or doesn't come to fruition. Allowing creators to take risks and attempt to bring something new to life is the backbone of what we do. However, we also understand that there is an inherent level of risk in any creation process.Kickstarter is built around minimizing that risk through all-or-nothing funding, which allows the collective voice of the people to decide which projects reach their goal. On our end, we review projects, uphold [our rules]([redacted]), practice careful governance, and use anti-fraud filtering. Our Terms of Use, referenced in our last reply, outline the agreement between a backer and creator and Kickstarter's role as the platform for this agreement. The foundation of the entire system, however, is the collective wisdom of the people who back projects.Still, despite a creator's best efforts, some projects won't always come together as planned. In these situations we make ourselves available to creators to help however we can, and we encourage them to be as open as possible with their backers about the obstacles they face. But no matter our efforts, projects will sometimes fail to come together as planned and backers will sometimes be disappointed in outcomes. We strive to constantly learn from this, and to make sure that expectations are appropriately set for backers (like on our [Trust & Safety page]([redacted])).As funds are disbursed directly to the creator, we cannot facilitate refunds. We recommend reaching out to the creator through Kickstarter messages and/or other channels, such as direct email if available, to see if a refund is possible. In the meantime we will be sure to pass your feedback along to the rest of the team here. It’s our mission to make sure that Kickstarter is a place where folks can launch and support projects with confidence and excitement.Best,Kickstarter Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The projects in question have already been funded for at least over a year now, some almost two years. Needless to say, this is more than enough time to provide promised product and or secure all funding. Ive reached out to each project directly and also through the media such as [redacted], received no reply.  Given the lengths of time since funding and lack of reply directly or through the media, I believe refunds should be in order. Kickstarter can or will not refund directly or provide contact info for each project such as phone number, its too bad they are not more cooperative. A complaint has also been filed with New York Attorney General's office.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there,Sorry for the confusion. I see that this backer initially pledged $109 to this project in July. However, she then adjusted the pledge to $30 in September. It sounds like the backer tried to add an additional $30 to her pledge.Unfortunately, at this point, it's not possible to change the...

pledge/reward selection on Kickstarter. I would encourage her to continue to reach out to the creator to try to work something out off-site.Best,[redacted]