Baylor Scott & White Health Reviews (129)
God Bless All The Employees!
I have recieved great care at St. David's in Round Rock/Temple, Assention Seton in Burnet, and Austin Heart in Austin.
Most recently, while now having little to do with BSW, and after months of being told "don't call us, we will call you" about Covid 19 vacination, they finally posted a phone number to call for information. I called to see if I was still a "patient" of BSW being reviewed for 1B status. The nice lady checked my chart and she said I was eligible to schedule a vacination, and gave me the reservation phone number of (214) 820-2670, and told me to call immediately, which I did. However, the people in scheduling, including a supervisor, completly blew me off and said "don't call us, we will call you." They said it was a "misunderstanding." I then sent an email to BSW and the nurse responded by saying she would elevate the matter. As you can rightly surmise, nearly a week later, still silence from BSW. I did tell the BSW nurse that I was going to post this if they did not get back to me, and they obviously do not care.
So in conclusion, if I were you, I would go anywhere else for medical care, especially to the three three hospitals and their doctors I stated above. Save your own life.
Now we are dealing with follow-ups. My husband was back in ER Saturday. He tested positive for COVID again. Today, Tuesday, we were to have a follow up with primary care. Because of the positive test, instructions were given to go to the main clinic on 31st Street. We arrived and were told to go to the Plavilion. At the Plavilion, a nurse checked and sent us to the main hospital. At the main hospital, again my husband's birthdate was entered into the computer. We were given instructions to return to the main clinic and go to D1. Arriving at the main clinic, we were met with 2 security guards saying we were not allowed to enter. This whole mess took 1 1/2 hours and, inspite of specific instructions of where to go for the lab work, we were denied access. My husband was released on oxygen and needs follow up care. The incompetence was ridiculous.
Unfortunately this is not even close to the incompetence my son has experienced. He has Crohn's disease and has had his colon removed. This year, due to multilple hernias, the decision was made to close the ostomy site and reattach the small intestine to the rectal stump. The surgery was done and the hernias repaired. It may even have been a success except--even though the surgen was told not to use staples--staples were used. My son has been back in the hospital 4 times, once here and once in Conneticut. Here he is only given massive doses of antibiotics. In Conneticut, they open the site and gave him instructions on packing the wound twice a day so it would heal from the inside-out. Conneticut was the 3rd visit. He was readmitted the 4th time here last Monday and finally checked himself out yesterday, Monday a week late with no resolution. During this admission he was again told by the surgeons that the CT scan was normal. A hospitalist disagreed. The internal surgery site was healing in a elipse which was not the normal healing pattern. It seems the body is again trying to encapsulate the staples. This is a repeat of the surgery preformed in 2013, when 9 months later in 2014, a 2nd surgery was done to remove the grapefruit sized mass of encapuslated fat tissue and pieces of metal. The CT scan was also sent to a friend who is a nurse practioner. Her comment was that the scan was not normal and fluid was building around the surgery site, the liver, and kidneys. The surgens refuse to take responsibilty for the problem and refuse to fix it. The red lump is already showing up on my son's abdomin so obviously he will have to return to the hospital again. How many times will this happen before the issue is resolved? The incompetence and refusal to take responsibility for the problem even though the staple issue is doctumented in his medical records is horrendous. Not to mention on one occasion my son's shoes were lost. They were never found.
In the cases mentioned, I would have to say there is a severe lack of professionalism and competence at Baylor Scott & White.
A very unhappy mother and wife,
I've had an ongoing illness that puts me in the hospital more often than ever before in my life. Baylor Scott & White in Temple Texas has been abusing me every time I have had the misfortune to need care. A doctor has scolded me for causing their budget to be affected by my multiple stays, they've had members of their psychology dept enter my room and berate me in an effort to get me to yell back at them so they can claim I have some kind of mental issue. They've put in writing their disdain for me as a person and as a patient. A nurse named Natalie has laughed after asking me personal questions and getting me to talk about a family member who took their own life. Natalie thought this was funny. I've been put on a floor that is under construction with little or no staff for me to get help from. Most recently I was put in a room with another patient who was infected with the Corona virus, in the hopes that I might catch it. When that failed Baylor Scott and white sent a woman to my home who made an appointment with a doctor for me and when I got there they demanded several hundred dollars from me. They don't want me coming back and have also refused me admission when another hospital needed to transfer me because they did not have the capacity to take care of me. As long as you follow their rules, as long as you leave and don't come back they will do right by you. But if you cause problems of any kind, remember, you are in an environment where they can do anything they want to you. Sometimes I wondered if I would make it out alive.
I regret that you are currently dissatisfied with the Provider Based Billing that Baylor Scott & White Health implementsI can assure you though that what we are doing is a standard practice among non-profit organizations which require prior approval from the Federal GovernmentThe amount that is owed by a patient could be a result of the type of Health Plan they have chosen and the amount of the deductible that was agreed upon when purchasing that planThank you for bringing this matter to our attention
Thank you for bringing this to our attentionReview indicated that we have been trying to reach out to you to resolve this issueThe contact information we had was incorrect and I apologizeWe will be making more attempts to contact youThank you
Thank you for bringing your thoughts to our attention as we take these very seriouslyI will have one of Finance Experts reach out to you for assistanceThank you
Thank you for bringing this to our attentionI can understand why the complainant would be upset; however, the billing and the coding is correctIt seems that no one has attempted to take the time to address our physician based billingI have reached out to the complainant and when my call is returned I am certain that complainant will be satisfied with resolutionThank you
We're very sorry for the interaction you have had with the Ambulance BillingBased on the reason you called an ambulance, it is [redacted] that is denying your claimWhether or not you were carried to the Ambulance or walked on your ownAlso, You have already filed a Revdex.com complaint and that complaint has been responded to and closed outPlease take this issue up with [redacted] We have attempted more than once to collect from themIt is [redacted] that refuses to cover the chargesWe cannot commit fraud unless we actually get paid for the servicesSince [redacted] is not paying for the service, there can be no fraudThank you
Thank you for bringing this to our attentionour review indicates that the coding was correct and the incidents involved are not covered by MedicareBaylor Scott & White Health will now consider this matter closedThank you
Complaint: [redacted] I am rejecting this response because: The issue has not been resolvedI have not received a refundThe response is sarcastic in nature and unprofessional Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I want the Revdex.com to note in it's records the problems created for me with Medicare due to billing errors generated by Scott and White EMS Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to note that had I known there were alternative methods of resolution, I would have pursued them- I was essentially told that the matter was closed and that there was no other way for me to seek any resolution other than what was provided to me earlier Regards, [redacted] **
I sincerely regret you "rejecting" our responseIn our last transaction I wrote:Thank you for bringing this to our attentionOur review indicates that you were being billed for all of your visits with the one Doctor you describeFurther review indicates that several statements were mailed to you only to be returned address unknownAs it stands currently, your billing is correct and accurate; However, I invite you to bring those statements you disagree with to our business office so we can see if there are any errors that we can correct for youThank you.There was an invitation for you to come visit with us in order to resolve any issuesWe have yet to hear from youWe will consider this matter closed until we hear from you in person
Complaint: [redacted] I am rejecting this response because: [redacted] denied both of these services because of erroneous data submitted by Scott and White EMS during the billing department, necessitating me to take on the burden of costs and efforts to appeal the resulting [redacted] denials I have received ambulance services numerous times in the past from providers other than Scott and White EMS which NEVER resulted in a [redacted] denial I believe that two [redacted] denials based on billing issues from one carrier in less than one year is suspect Regards, [redacted]
Baylor Scott & White Health Rating
Address: 83 Hampton Road, San Francisco, California, United States, 94107-3515
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