Sign in

Baylor Scott & White Health

Sharing is caring! Have something to share about Baylor Scott & White Health? Use RevDex to write a review
Reviews Clinic Baylor Scott & White Health

Baylor Scott & White Health Reviews (158)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to note that had I known there were alternative methods of resolution, I would have pursued them- I was essentially told that the matter was closed and that there was no other way for me to seek any resolution other than what was provided to me earlier.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I called the number that was provided again and I was just told that someone would be getting back to me which they have not. As mentioned in my previous response, I was told by [redacted] in this department that they do not handle Scott and White Plan issues but that it was being forwarded along. I am not sure where it is being fowarded to nor was I provided a timeline. I asked if there was someone in this department that handles Revdex.com complaints and they said it depends. It would be great if you provided me your name to speak to or you can call me directly at [redacted]. By the way, I've checked my call logs and I've made 37 calls (an counting) to Scott and White to try and settle this.  
Regards,
[redacted]

Complaint ID: [redacted]Matter closed on 07/10/2016 – A formal review was completed and complainant was notified in writing our response.

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at 254-724-3035.

This message has been forwarded to the appropriate department for review.

I have previously contacted you regarding this matter with Scott and White. My daughter was seen at Scott and white in January. They filed my insurance wrong and when called on it filed the insurance wrong again despite having a 3 way call with my insurance company. Then they turned me in to collection. I contacted the Revdex.com at this time and Scott and White filed the insurance wrong yet again meanwhile telling me they took me out of collection. The collection agency is still calling me and I am tired of it. I contacted Scott and white and they insisted they took me out of collection I had then signed off with the Revdex.com as having the matter handled. The collection agency is still harassing me. I should never have closed the matter with the Revdex.com. I will need written notarized documentation from Scott and White before I sign Off this time. Scott and White is utterly incompetent. I want out of collection. I want my account settled. I will not hesitate to contact a lawyer and sue them in to bankruptcy what is. I will not sign off with the Revdex.com this time until I have written documentation absolving me, from Scott an White. A formal apology from the President of Scott and White.
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted].  Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore,...

BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.  BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will responddirectly to the patient. BSW is committed to protecting the privacy ofpatient health information and all patient and consumer concerns are taken veryseriously.  Thank you for the opportunityto provide this information.  If you haveany questions, please feel free to contact my office at [redacted].

From[redacted] Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient...

information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]   [redacted] Manager, Department of Patient Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have not yet heard from them so therefore I do not know how they will respond.
Regards,
[redacted]

Thank you for bringing your thoughts to our attention as we take these very seriously. I will have one of Finance Experts reach out to you for assistance. Thank you.

Thank you for bringing this to our attention. Our review indicates that you were being billed for all of your visits with the one Doctor you describe. Further review indicates that several statements were mailed to you only to be returned address unknown. As it stands currently, your billing is...

correct and accurate; However, I invite you to bring those statement you disagree with to our business office so we can see if there are any errors that we can correct for you. Thank you.

Complaint: [redacted]
I am rejecting this response because: This issue has not been resolved and I have called several times in an attempt to get it resolved, but nobody has called me back..
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The number provided was for patient advocacy ( issues with clinic and the patient experience, not the Scott and white health plan.)  I spoke with the gentleman named [redacted] who will be forwarding the information on to someone in the correct department but I have not heard back. I feel as if Scott and White provided a generic response and did not even read my complaint or they would've directed me to the correct department. 
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Complaint: [redacted]
I am rejecting this response because: Hearing back from them is not my desired result. I would like an apology from the office manager at the Salado Clinic for never getting back to me as he said he would. I would also like for them to quit being dishonest about their clinics and billing practices.  If they want to respond to me that is fine but I do not consider this matter resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I would like to consult with my attorney regarding a conclusive response to BSW, if possible.  
Regards,
[redacted]

I sincerely regret you "rejecting" our response. In our last transaction I wrote:Thank you for bringing this to our attention. Our review indicates that you were being billed for all of your visits with the one Doctor you describe. Further review indicates that several statements were mailed to you only to be returned address unknown. As it stands currently, your billing is correct and accurate; However, I invite you to bring those statements you disagree with to our business office so we can see if there are any errors that we can correct for you. Thank you.There was an invitation for you to come visit with us in order to resolve any issues. We have yet to hear from you. We will consider this matter closed until we hear from you in person.

Baylor Scott and White Health (BSW), is in receipt
of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and
state laws generally prohibit covered entities, such as BSW, from disclosing
patient information without a valid authorization.  Therefore, BSW...

is prohibited from providing
any additional documentation or specific comments beyond the information
disclosed personally by the complainant. BSW can, however, provide very general information to
address the allegations stated in the complaint.  BSW will conduct a review and will respond
directly to the patient.BSW is committed to protecting the privacy of
patient health information and all patient and consumer concerns are taken very
seriously.  Thank you for the opportunity
to provide this information.  If you have
any questions, please feel free to contact my office at [redacted].

Thank you for bringing this to our attention as we have already reviewed and discussed the safety issues with the patient. Along with this patient, we have others that we have to consider and if this electrical device were to be defective, it would place staff and patients at risk. I am sorry for...

disspointing the patient but this matter is closed. Thank you.

Check fields!

Write a review of Baylor Scott & White Health

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Baylor Scott & White Health Rating

Overall satisfaction rating

Address: 83 Hampton Road, San Francisco, California, United States, 94107-3515

Phone:

Show more...

Web:

This website was reported to be associated with Baylor Scott & White Health.



Add contact information for Baylor Scott & White Health

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated